private void ProcessSnowResponse(SnowTicket snowTicket, Requester requester, int daysLeft, int emailNotification, int NoAprrovalCancelRequired)
{
bool notification = false;
if (snowTicket != null)
{
//update database status
if (!string.IsNullOrEmpty(snowTicket.change_status))
{
if (snowTicket.change_status.ToLower() == "approved")
{
string subject = Utility.GetEmailSubjects(8, DateTime.UtcNow, snowTicket.change_request_id);
string deploymentEventSescription = Utility.GetDeploymentEventSescriptions(4, snowTicket.change_request_id);
if (Utility.UpdateSnowStatus(snowTicket.change_status, snowTicket.change_request_id, requester.snowId, 0, deploymentEventSescription,requester.RequesterId))
{
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailBodyApproved(snowTicket.change_request_id), requester.RequesterDisplayName);
}
}
else if (snowTicket.change_status.ToLower() == "rejected")
{
CancelTicketAndRespondToUser(requester.RequesterId, snowTicket.change_request_id, Utility.VAL_APPROVER_REJECTED, snowTicket.start_date, requester);
}
else
{
if (daysLeft <= 0 && NoAprrovalCancelRequired <=1)
{
CancelTicketAndRespondToUser(requester.RequesterId, snowTicket.change_request_id, "", snowTicket.start_date, requester, false, snowTicket.Approvals);
}
else
{
string deploymentEventSescription = string.Empty;
notification = GetNotification(daysLeft, emailNotification);
if (notification)
{
string subject = Utility.GetEmailSubjects(9, DateTime.Now, snowTicket.change_request_id);
deploymentEventSescription = Utility.GetDeploymentEventSescriptions(5,snowTicket.change_request_id);
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailBodyApprovalPending(snowTicket.change_request_id, snowTicket.start_date, daysLeft.ToString(), snowTicket.Approvals), requester.RequesterDisplayName);
}
Utility.UpdateSnowStatus(snowTicket.change_status, snowTicket.change_request_id, requester.snowId, (notification) ? daysLeft : 0, deploymentEventSescription,requester.RequesterId);
}
}
}
}
}
private void ProcessRequestsByID(List<RnowDeploymentSchedule> Schedules, int snowId)
{
try
{
List<RnowDeploymentSchedule> deploymentSchedulebyId = GeDeploymentSchedulebyId(Schedules, snowId);
if (deploymentSchedulebyId.Count() > 0)
{
RnowDeploymentSchedule deploymentSchedule = deploymentSchedulebyId.FirstOrDefault();
Requester requester = new Requester() { RequesterId = Convert.ToString(deploymentSchedule.UserId), RequesterDisplayName = deploymentSchedule.UserDisplayName, RequesterEmail = deploymentSchedule.Email, snowId = deploymentSchedule.SnowId };
List<long> HostIds = GetHostIds(deploymentSchedulebyId);
if (deploymentSchedule.SnowStaus == "Requested")
{
//New Request
// List<long> HostIds = GetHostIds(deploymentSchedulebyId);
List<string> BuildingIds = GetBuildingIds(deploymentSchedulebyId);
List<DeploymentTask> deploymentTask = GetDeploymentTask(deploymentSchedulebyId);
string description = GetSnowDescription(deploymentTask);
SNOWTicketCreation(Convert.ToString(deploymentSchedule.UserId), deploymentSchedule.StartTime, deploymentSchedule.EndTime, HostIds, BuildingIds, deploymentTask, requester,description, deploymentSchedule.RequestID);
}
else if (deploymentSchedule.SnowStaus == "Cancel Requested")
{
CancelModifiedRequestByUser(requester.RequesterId, deploymentSchedule.RequestID, requester);
}
else
{
if (IsRequiredtoCheckStatus(deploymentSchedule))
{
SnowTicket snowTicket = GetTicketDetails(deploymentSchedule.RequestID, requester.RequesterId);
if (snowTicket.HostIds != null)
{
if (snowTicket.HostIds.Count > 0)
{
List<long> removeCIsFromSnow = snowTicket.HostIds.Except(HostIds).ToList();
if (removeCIsFromSnow.Count() > 0)
{
RemoveCIsFromSnow(removeCIsFromSnow, deploymentSchedulebyId, snowTicket.HostName);
}
List<long> removeCIsFromWDT = HostIds.Except(snowTicket.HostIds).ToList();
if (removeCIsFromWDT.Count() > 0)
{
RemoveCIsFromWDT(removeCIsFromWDT, deploymentSchedulebyId);
}
}
}
ProcessSnowResponse(snowTicket, requester, deploymentSchedule.DaysLeft, deploymentSchedule.EmailNotification, deploymentSchedule.NoAprrovalCancelRequired);
}
}
}
}
catch (Exception ex)
{
Utility.HandleAndLogExceptions(ex);
}
}
/// <summary>
///
/// </summary>
private void CancelTicketAndRespondToUser(string userId, string ticketId, string reason, string startDate, Requester requester, bool IsCancelledByError = true, List<Approver> approvals = null)
{
SnowTicket CancelTicketResult = CancelTicket(userId, ticketId, reason);
if (CancelTicketResult.IsSuccess && CancelTicketResult.change_detail != null && CancelTicketResult.faultcode == null)
{
if (CancelTicketResult.change_detail == Utility.VAL_REQUEST_CANCEL_SUCCESS)
{
string subject = Utility.GetEmailSubjects(5, DateTime.UtcNow, ticketId);
if (Utility.UpdateSnowStatus(Utility.VAL_CHANGE_STATE_CANCEL, ticketId, requester.snowId, 0,"", requester.RequesterId))
{
if (IsCancelledByError)
{
if (!string.IsNullOrEmpty(reason))
{
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailstartDateCancelledByError(startDate, reason),requester.RequesterDisplayName);
}
}
else {
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailBodyCancelled(ticketId, startDate, approvals), requester.RequesterDisplayName);
}
}
}
}
else
{
if (CancelTicketResult.change_status != Utility.VAL_CHANGE_STATE_CANCEL)
{
string subject = Utility.GetEmailSubjects(6, DateTime.UtcNow, ticketId);
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailstartDateCancelledByError(startDate, CancelTicketResult.faultstring),requester.RequesterDisplayName );
}
}
}
private void CancelModifiedRequestByUser(string userId, string ticketId, Requester requester)
{
try
{
if (!string.IsNullOrEmpty(ticketId))
{
SnowTicket CancelTicketResult = CancelTicket(userId, ticketId, Utility.VAL_CANCEL_REASON);
if (CancelTicketResult.IsSuccess && CancelTicketResult.change_detail != null && CancelTicketResult.faultcode == null)
{
if (CancelTicketResult.change_detail == Utility.VAL_REQUEST_CANCEL_SUCCESS)
{
string deploymentEventSescription = Utility.GetDeploymentEventSescriptions(3, ticketId);
Utility.UpdateSnowStatus(Utility.VAL_CHANGE_STATE_CANCEL, ticketId, requester.snowId, 0, deploymentEventSescription,requester.RequesterId);
}
}
else
{
Utility.HandleAndLogExceptions(new Exception(CancelTicketResult.faultstring), ticketId);
}
}
else
{
string deploymentEventSescription = Utility.GetDeploymentEventSescriptions(3, Convert.ToString(requester.snowId));
Utility.UpdateSnowStatus(Utility.VAL_CHANGE_STATE_CANCEL, "", requester.snowId, 0, deploymentEventSescription,requester.RequesterId);
}
}
catch (Exception ex)
{
Utility.HandleAndLogExceptions(ex, ticketId);
}
}
private bool AddDeployemntTasks(string userId, string ticketId, List<DeploymentTask> deploymentTasks, Requester requester)
{
int SuccessCount = 0;
List<string> Errors = new List<string>();
foreach (DeploymentTask deploymentTask in deploymentTasks)
{
SnowTicket CreateDeploymentTaskResult = CreateDeploymentTask(userId, ticketId, deploymentTask.plannedStartDate, deploymentTask.plannedEndDate,
deploymentTask.assignmentGroup, deploymentTask.assignedTo, deploymentTask.DeploymenthostIds,deploymentTask.taskName);
if (CreateDeploymentTaskResult.IsSuccess && CreateDeploymentTaskResult.deployment_task_id != null && CreateDeploymentTaskResult.faultcode == null)
{
SuccessCount++;
}
else {
Errors.Add(deploymentTask.taskName + "<br/>" + CreateDeploymentTaskResult.faultstring);
}
}
if (Errors.Count() > 0)
{
string subject = Utility.GetEmailSubjects(4, DateTime.UtcNow, ticketId);
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailBodyProbleminAddingTasks(ticketId, Errors),requester.RequesterDisplayName);
}
return (SuccessCount > 0);
}
/// <summary>
/// Complete work flow to create snow request
/// </summary>
/// <param name="userId"></param>
/// <param name="startDate"></param>
/// <param name="endDate"></param>
/// <param name="hostIds"></param>
/// <param name="buildingIds"></param>
/// <param name="deploymentTask"></param>
/// <param name="requester"></param>
/// <param name="oldRequestID"></param>
public void SNOWTicketCreation(string userId, DateTime startDate, DateTime endDate,
List<long> hostIds, List<string> buildingIds,
List<DeploymentTask> deploymentTask, Requester requester, string description, string oldRequestID = "",
int retry = 0
)
{
//bool IsSuccess = false;
string ErrorMessage = "";
string TicketId = "";
//string Deployment_task_id = "";
try
{
//Creating ticket
string shordescription = Utility.VAL_SHORT_DESCRIPTION;
if (deploymentTask.Count > 0)
{
shordescription = deploymentTask.FirstOrDefault().taskName;
}
SnowTicket CreateTicketResult = CreateTicket(userId, startDate, endDate, hostIds, buildingIds, description, shordescription);
if (CreateTicketResult.IsSuccess && CreateTicketResult.change_request_id != null && CreateTicketResult.faultcode == null)
{
TicketId = CreateTicketResult.change_request_id;
if (!string.IsNullOrEmpty(TicketId))
{
if (AddDeployemntTasks(userId, TicketId, deploymentTask, requester))
{
SnowTicket submitTicketResult = submitTicket(userId, TicketId);
if (submitTicketResult.IsSuccess && submitTicketResult.change_detail != null && submitTicketResult.faultcode == null)
{
if (submitTicketResult.change_detail == Utility.VAL_REQUEST_SUBMIT_SUCCESS || submitTicketResult.change_detail == Utility.VAL_REQUEST_CANCEL_SUCCESS)
{
//Process completed and sending success mail to Requester
//update database
string deploymentEventSescription = GetDeploymentEventSescription(TicketId, oldRequestID);
if (Utility.UpdateSnowStatus(Utility.VAL_CHANGE_STATE_SUBMIT, TicketId, requester.snowId, 0, deploymentEventSescription, requester.RequesterId))
{
string subject = Utility.GetEmailSubjects(1, startDate);
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailBodySubmit(TicketId, oldRequestID), requester.RequesterDisplayName);
}
}
else
{
if (retry >= 1)
{
string subject = Utility.GetEmailSubjects(2, startDate);
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailBodyError(Convert.ToString(requester.snowId)), requester.RequesterDisplayName);
}
else
{
SNOWTicketCreation(userId, startDate, endDate, hostIds, buildingIds, deploymentTask, requester, description, oldRequestID, 1);
}
}
}
else if (submitTicketResult.faultcode != null && submitTicketResult.faultcode == "SN354")
{
//Conflict occurred
SnowTicket AcceptConflictResult = AcceptConflict(userId, TicketId);
if (AcceptConflictResult.IsSuccess && AcceptConflictResult.change_detail != null && AcceptConflictResult.faultcode == null)
{
if (AcceptConflictResult.change_detail == Utility.VAL_REQUEST_CONFLICT_SUCCESS)
{
//Process completed and sending success mail to Requester
string deploymentEventSescription = GetDeploymentEventSescription(TicketId, oldRequestID);
if (Utility.UpdateSnowStatus(Utility.VAL_CHANGE_STATE_SUBMIT, TicketId, requester.snowId, 0, deploymentEventSescription,requester.RequesterId))
{
string subject = Utility.GetEmailSubjects(1, startDate);
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailBodySubmit(TicketId, oldRequestID), requester.RequesterDisplayName);
}
}
}
else
{
CancelTicketAndRespondToUser(userId, TicketId, AcceptConflictResult.faultstring, startDate.ToString(Utility.VAL_DATETIME_FORMAT_STRING), requester);
}
}
else
{
CancelTicketAndRespondToUser(userId, TicketId, submitTicketResult.faultstring, startDate.ToString(Utility.VAL_DATETIME_FORMAT_STRING), requester);
}
}
else
{
CancelTicketAndRespondToUser(userId, TicketId, CreateTicketResult.faultstring, startDate.ToString(Utility.VAL_DATETIME_FORMAT_STRING), requester);
}
}
}
else
{
ErrorMessage = CreateTicketResult.Error_Message;
string subject = Utility.GetEmailSubjects(3, startDate);
if (Utility.UpdateSnowStatus("Error", TicketId, requester.snowId, 0, Utility.VAL_REQUEST_FAILED_EVENTSMSG,requester.RequesterId))
{
Utility.SendEmail(requester.RequesterEmail, subject, Utility.GetEmailBodyErrorTicketCreation(ErrorMessage), requester.RequesterDisplayName);
}
}
}
catch (Exception ex)
{
Utility.HandleAndLogExceptions(ex, TicketId);
}
}
