public void AddTicket(EnhancementTicket ticket)
{
try
{
ticket.ticketID = EnhancedTicket.Max(m => m.ticketID) + 1;
string summary = ticket.summary;
string status = ticket.status;
string priorityLevel = ticket.priorityLevel;
string submitter = ticket.submitter;
string assignee = ticket.assignee;
StreamWriter sw = new StreamWriter(filePath, true);
sw.WriteLine($"{ticket.ticketID},{summary},{status},{priorityLevel},{submitter},{assignee},{string.Join("|", ticket.watching)}," +
$"{ticket.software}, {ticket.ticketCost}, {ticket.reason}, {ticket.ticketEstimate}");
sw.Close();
EnhancedTicket.Add(ticket);
logger.Info("Ticket id {Id} added", ticket.ticketID);
}
catch (Exception ex)
{
logger.Error(ex.Message);
}
}
public void loadTicketsFromFile(string ticketType, string filename)
{
if (File.Exists(filename))
{
StreamReader sr1 = new StreamReader(filename);
Boolean firstLine = true;
while (!sr1.EndOfStream)
{
string line = sr1.ReadLine();
if (firstLine)
{
if (ticketType == "bugTicket")
{
this.bugHeaders = line;
}
else if (ticketType == "taskTicket")
{
this.taskHeaders = line;
}
else if (ticketType == "enhancementTicket")
{
this.enhancementHeaders = line;
}
firstLine = false;
}
else
{
if (ticketType == "bugTicket")
{
this.bugTickets.Add(BugTicket.createTicketFromFile(line));
}
else if (ticketType == "taskTicket")
{
this.taskTickets.Add(TaskTicket.createTicketFromFile(line));
}
else if (ticketType == "enhancementTicket")
{
this.enhancementTickets.Add(EnhancementTicket.createTicketFromFile(line));
}
else
{
}
//this.tickets.Add();
}
}
sr1.Close();
}
else
{
Console.WriteLine("File does not exist" + filename);
}
}
public static EnhancementTicket createTicket(int ticketId)
{
// BASE PORTION
Console.WriteLine("Enter a summary");
string summary = Console.ReadLine();
Console.WriteLine("Enter the status (Open/Closed)");
string status = Console.ReadLine();
Console.WriteLine("Enter the priority (Low/Medium/High)");
string priority = Console.ReadLine();
Console.WriteLine("Enter the submitter");
string submitter = Console.ReadLine();
Console.WriteLine("Enter the assigned");
string assigned = Console.ReadLine();
Console.WriteLine("Enter the watching");
List <string> watchers = new List <string>();
string watching = Console.ReadLine();
// while loop to add more
watchers.Add(watching);
Console.WriteLine("Enter software");
string software = Console.ReadLine();
Console.WriteLine("Enter the cost");
Double cost = Double.Parse(Console.ReadLine());
Console.WriteLine("Enter a reason");
string reason = Console.ReadLine();
EnhancementTicket enhancementTicket = new EnhancementTicket();
enhancementTicket.ticketId = ticketId;
enhancementTicket.summary = summary;
enhancementTicket.status = status;
enhancementTicket.priority = priority;
enhancementTicket.submitter = submitter;
enhancementTicket.assigned = assigned;
enhancementTicket.watchers = watchers;
enhancementTicket.software = software;
enhancementTicket.cost = cost;
enhancementTicket.reason = reason;
return(enhancementTicket);
}
public static EnhancementTicket createTicketFromFile(string line)
{
EnhancementTicket enhancementTicket = new EnhancementTicket();
string[] fieldsArr = line.Split(',');
enhancementTicket.ticketId = Int32.Parse(fieldsArr[0]);
enhancementTicket.summary = fieldsArr[1];
enhancementTicket.status = fieldsArr[2];
enhancementTicket.priority = fieldsArr[3];
enhancementTicket.submitter = fieldsArr[4];
enhancementTicket.assigned = fieldsArr[5];
enhancementTicket.watchers = Ticket.createWatchersFromString(fieldsArr[6]);
enhancementTicket.software = fieldsArr[7];
enhancementTicket.cost = Double.Parse(fieldsArr[8]);
enhancementTicket.reason = fieldsArr[9];
return(enhancementTicket);
}
public EnhancementFile(string path)
{
EnhancedTickets = new List <EnhancementTicket>();
filePath = path;
try
{
StreamReader sr = new StreamReader(filePath);
sr.ReadLine();
while (!sr.EndOfStream)
{
EnhancementTicket ticket = new EnhancementTicket();
string line = sr.ReadLine();
int idx = line.IndexOf('"');
if (idx == -1)
{
string[] ticketDetails = line.Split(',');
ticket.ticketID = (ticketDetails[0]);
ticket.summary = ticketDetails[1];
ticket.status = ticketDetails[2];
ticket.priority = ticketDetails[3];
ticket.submit = ticketDetails[4];
ticket.assign = ticketDetails[5];
ticket.watchers = ticketDetails[6].Split('|').ToList();
ticket.software = ticketDetails[7];
ticket.cost = double.Parse(ticketDetails[8]);
ticket.reason = ticketDetails[9];
ticket.estimate = ticketDetails[10];
}
else
{
ticket.ticketID = (line.Substring(0, idx - 1));
line = line.Substring(idx + 1);
idx = line.IndexOf('"');
ticket.summary = line.Substring(0, idx);
line = line.Substring(idx + 2);
ticket.status = line.Substring(0, idx);
line = line.Substring(idx + 3);
ticket.priority = line.Substring(0, idx);
line = line.Substring(idx + 4);
ticket.submit = line.Substring(0, idx);
line = line.Substring(idx + 5);
ticket.assign = line.Substring(0, idx);
line = line.Substring(idx + 6);
ticket.watchers = line.Split('|').ToList();
line = line.Substring(idx + 7);
ticket.software = line.Substring(0, idx);
line = line.Substring(idx + 8);
ticket.cost = double.Parse(line.Substring(0, idx));
line = line.Substring(idx + 9);
ticket.reason = line.Substring(0, idx);
line = line.Substring(0, idx);
ticket.estimate = line.Substring(0, idx);
}
EnhancedTickets.Add(ticket);
}
sr.Close();
logger.Info("Tickets in file {Count}", EnhancedTickets.Count);
}
catch (Exception ex)
{
logger.Error(ex.Message);
}
}
static void Main(string[] args)
{
TicketManager manager = new TicketManager();
manager.loadTicketsFromFile("bugTicket", "bugTickets.csv");
manager.loadTicketsFromFile("taskTicket", "taskTickets.csv");
manager.loadTicketsFromFile("enhancementTicket", "enhancementTickets.csv");
string typeSelected = "";
string filename = "";
do
{
Console.WriteLine("Please Select Type Of Ticket To Manage\n 1 - Bug Tickets\n 2 - Task Tickets\n 3 - Enhancement Tickets");
string typeChoice = Console.ReadLine();
if (typeChoice == "1")
{
typeSelected = "bugTicket";
filename = "bugTickets.csv";
}
else if (typeChoice == "2")
{
typeSelected = "taskTicket";
filename = "taskTickets.csv";
}
else if (typeChoice == "3")
{
typeSelected = "enhancementTicket";
filename = "enhancementTickets.csv";
}
else
{
typeSelected = "no Choice";
}
string choice;
if (typeSelected != "no Choice")
{
do
{
// ask user a question
Console.WriteLine("\n1) List Tickets From File.");
Console.WriteLine("2) Create New Ticket And Write To File.");
Console.WriteLine("Enter any other key to exit.");
// input response
choice = Console.ReadLine();
if (choice == "1")
{
manager.listTickets(typeSelected);
}
else if (choice == "2")
{
if (typeSelected == "bugTicket")
{
int id = manager.bugTickets[manager.bugTickets.Count - 1].ticketId + 1;
manager.bugTickets.Add(BugTicket.createTicket(id));
manager.writeTicketsToFile("bugTicket", "bugTickets.csv");
}
else if (typeSelected == "taskTicket")
{
int id = manager.taskTickets[manager.taskTickets.Count - 1].ticketId + 1;
manager.taskTickets.Add(TaskTicket.createTicket(id));
manager.writeTicketsToFile("taskTicket", "taskTickets.csv");
}
else if (typeSelected == "enhancementTicket")
{
int id = manager.enhancementTickets[manager.enhancementTickets.Count - 1].ticketId + 1;
manager.enhancementTickets.Add(EnhancementTicket.createTicket(id));
manager.writeTicketsToFile("enhancementTicket", "enhancementTickets.csv");
}
manager.writeTicketsToFile(typeSelected, filename);
}
else
{
typeSelected = "";
}
} while (choice == "1" || choice == "2");
}
else
{
Console.WriteLine("Please Make a Valid Choice");
typeSelected = "";
}
} while (typeSelected == "");
}
static void Main(string[] args)
{
string file = "ticketSystem.csv";
string enhancedfile = "Enhancements.csv";
string taskfile = "Task.csv";
logger.Info("Program started");
TicketFile ticketFile = new TicketFile(file);
EnhancementFile enhancement = new EnhancementFile(enhancedfile);
TaskFile task = new TaskFile(taskfile);
string choice = "";
do
{
Console.WriteLine("1) Create a bug ticket file.");
Console.WriteLine("a) Read bug Ticket data from file.");
Console.WriteLine("2) Create a Enhanced Ticket file");
Console.WriteLine("b) Read Enhanced Ticket data from file.");
Console.WriteLine("3) Create a Task Ticket file");
Console.WriteLine("c) Read task Ticket data from file.");
Console.WriteLine("Enter to quit");
choice = Console.ReadLine();
logger.Info("User choice: {Choice}", choice);
if (choice == "1")
{
Ticket ticket = new Ticket();
for (int i = 0; i < 10; i++)
{
Console.WriteLine("Enter a ticket (Y/N)?");
string resp = Console.ReadLine().ToUpper();
logger.Info("User Response {Response}", resp);
if (resp != "Y")
{
break;
}
Console.WriteLine("Enter the Ticket ID: ");
ticket.ticketID = Console.ReadLine();
Console.WriteLine("Please enter summary: ");
ticket.summary = Console.ReadLine();
Console.WriteLine("Please enter the status of ticket: ");
ticket.status = Console.ReadLine();
Console.WriteLine("Level of priority: ");
ticket.priority = Console.ReadLine();
Console.WriteLine("Please enter the submitter: ");
ticket.submit = Console.ReadLine();
Console.WriteLine("Who is assigned this ticket: ");
ticket.assign = Console.ReadLine();
string input;
do
{
Console.WriteLine("Who is watching (or done to quit): ");
input = Console.ReadLine();
if (input != "done" && input.Length > 0)
{
ticket.watchers.Add(input);
}
} while (input != "done");
if (ticket.watchers.Count == 0)
{
ticket.watchers.Add("(no watchers watching this ticket)");
}
ticketFile.AddTicket(ticket);
}
}
else if (choice == "a")
{
foreach (Ticket t in ticketFile.Tickets)
{
Console.WriteLine(t.Display());
}
}
else if (choice == "2")
{
EnhancementTicket enhancementTicket = new EnhancementTicket();
for (int i = 0; i < 10; i++)
{
Console.WriteLine("Enter a ticket (Y/N)?");
string resp = Console.ReadLine().ToUpper();
logger.Info("User Response {Response}", resp);
if (resp != "Y")
{
break;
}
Console.WriteLine("Enter the Ticket ID: ");
enhancementTicket.ticketID = Console.ReadLine();
Console.WriteLine("Please enter summary: ");
enhancementTicket.summary = Console.ReadLine();
Console.WriteLine("Please enter the status of ticket: ");
enhancementTicket.status = Console.ReadLine();
Console.WriteLine("Level of priority: ");
enhancementTicket.priority = Console.ReadLine();
Console.WriteLine("Please enter the submitter: ");
enhancementTicket.submit = Console.ReadLine();
Console.WriteLine("Who is assigned this ticket: ");
enhancementTicket.assign = Console.ReadLine();
Console.WriteLine("What is software for this ticket: ");
enhancementTicket.software = Console.ReadLine();
Console.WriteLine("How much is this ticket: ");
enhancementTicket.cost = double.Parse(Console.ReadLine());
Console.WriteLine("What is the reason for this ticket: ");
enhancementTicket.reason = Console.ReadLine();
Console.WriteLine("What is the estimate of this ticket: ");
enhancementTicket.estimate = Console.ReadLine();
string input;
do
{
Console.WriteLine("Who is watching (or done to quit): ");
input = Console.ReadLine();
if (input != "done" && input.Length > 0)
{
enhancementTicket.watchers.Add(input);
}
} while (input != "done");
if (enhancementTicket.watchers.Count == 0)
{
enhancementTicket.watchers.Add("(no watchers watching this ticket)");
}
enhancement.AddTicket(enhancementTicket);
}
}
else if (choice == "b")
{
foreach (EnhancementTicket e in enhancement.EnhancedTickets)
{
Console.WriteLine(e.Display());
}
}
else if (choice == "3")
{
TaskTicket taskTicket = new TaskTicket();
for (int i = 0; i < 10; i++)
{
Console.WriteLine("Enter a ticket (Y/N)?");
string resp = Console.ReadLine().ToUpper();
logger.Info("User Response {Response}", resp);
if (resp != "Y")
{
break;
}
Console.WriteLine("Enter the Ticket ID: ");
taskTicket.ticketID = Console.ReadLine();
Console.WriteLine("Please enter summary: ");
taskTicket.summary = Console.ReadLine();
Console.WriteLine("Please enter the status of ticket: ");
taskTicket.status = Console.ReadLine();
Console.WriteLine("Level of priority: ");
taskTicket.priority = Console.ReadLine();
Console.WriteLine("Please enter the submitter: ");
taskTicket.submit = Console.ReadLine();
Console.WriteLine("Who is assigned this ticket: ");
taskTicket.assign = Console.ReadLine();
Console.WriteLine("What is name of the project for this ticket: ");
taskTicket.projectName = Console.ReadLine();
Console.WriteLine("What is the due date of this task: ");
taskTicket.dueDate = Console.ReadLine();
string input;
do
{
Console.WriteLine("Who is watching (or done to quit): ");
input = Console.ReadLine();
if (input != "done" && input.Length > 0)
{
taskTicket.watchers.Add(input);
}
} while (input != "done");
if (taskTicket.watchers.Count == 0)
{
taskTicket.watchers.Add("(no watchers watching this ticket)");
}
task.AddTicket(taskTicket);
}
}
else if (choice == "c")
{
foreach (TaskTicket t in task.TaskTickets)
{
Console.WriteLine(t.Display());
}
}
} while (choice == "1" || choice == "a" || choice == "2" || choice == "b" || choice == "3" || choice == "c");
logger.Info("Program ended");
}
