partial void InsertTicket(Ticket instance)
{
instance.LastUpdateBy = HttpContext.Current.User.Identity.GetFormattedUserName();
instance.LastUpdateDate = DateTime.Now;
ExecuteDynamicInsert(instance);
}
public Ticket GetNewTicket()
{
string details = Page.Request.Form["details"];
Ticket ticket = null;
if (Page.IsValid)
{
if (!string.IsNullOrEmpty(details))
{
DateTime now = DateTime.Now;
string user = Page.User.Identity.GetFormattedUserName();
ticket = new Ticket();
ticket.Type = TypeDropDownList.SelectedValue;
ticket.Category = CategoryDropDownList.SelectedValue;
ticket.Title = TitleTextBox.Text;
ticket.IsHtml = false;
ticket.Details = details;
if (!string.IsNullOrEmpty(PriorityDropDownList.SelectedValue))
{
ticket.Priority = PriorityDropDownList.SelectedValue;
}
string[] tags = TagManager.GetTagsFromString(TagPickerControl.TagList);
ticket.TagList = string.Join(",", tags);
ticket.AffectsCustomer = AffectsCustomerCheckBox.Checked;
ticket.PublishedToKb = false;
ticket.CreatedBy = user;
ticket.CreatedDate = now;
if (CreateOnBehalfTextBox.Checked)
{
ticket.Owner = OwnerDropDownList.SelectedValue;
}
else
{
ticket.Owner = user;
}
ticket.CurrentStatus = "Active";
ticket.CurrentStatusSetBy = user;
ticket.CurrentStatusDate = now;
TicketComment openingComment = new TicketComment();
if (CreateOnBehalfTextBox.Checked)
{
openingComment.CommentEvent = string.Format("created the ticket on behalf of {0}", SecurityManager.GetUserDisplayName(ticket.Owner));
}
else
{
openingComment.CommentEvent = string.Format("created the ticket");
}
openingComment.CommentedBy = user;
openingComment.CommentedDate = now;
HttpFileCollection uploadedFiles = Request.Files;
for (int i = 0; i < uploadedFiles.Count; i++)
{
HttpPostedFile userPostedFile = uploadedFiles[i];
if (userPostedFile.ContentLength > 0)
{
TicketAttachment attachment = new TicketAttachment();
string fName = Path.GetFileName(userPostedFile.FileName);//FileUploader.FileName;
attachment.FileName = fName;
var description = Page.Request.Form[fName];
if (!string.IsNullOrEmpty(description))
{
if (description.Length > 500)
{
attachment.FileDescription = description.Substring(0, 500);
}
else
{
attachment.FileDescription = description;
}
}
attachment.FileSize = userPostedFile.ContentLength;//FileUploader.PostedFile.ContentLength;
string mtype = userPostedFile.ContentType;
attachment.FileType = (string.IsNullOrEmpty(mtype) ? "application/octet-stream" : mtype);
byte[] fileContent = new byte[userPostedFile.ContentLength];
userPostedFile.InputStream.Read(fileContent, 0, userPostedFile.ContentLength);//FileUploader.FileBytes;
attachment.FileContents = fileContent;
ticket.TicketAttachments.Add(attachment);
}
}
ticket.TicketComments.Add(openingComment);
foreach (string tag in tags)
{
TicketTag tTag = new TicketTag();
tTag.TagName = tag;
ticket.TicketTags.Add(tTag);
}
}
else
{
lblDetailsRequired.Visible = true;
}
}
return ticket;
}
partial void DeleteTicket(Ticket instance);
partial void InsertTicket(Ticket instance);
partial void UpdateTicket(Ticket instance);
private SyndicationItem GetRSSEntryForTicket(Ticket ticket)
{
string viewTicket = "/ViewTicket.aspx?id=" + ticket.TicketId.ToString();
string link = HttpContext.Current.Request.Url.Scheme + "://" + HttpContext.Current.Request.Url.Authority +
HttpContext.Current.Request.ApplicationPath.TrimEnd('/') + viewTicket;
Uri uri = new Uri(link);
TextSyndicationContent content = new TextSyndicationContent(GetItemBody(ticket, link), TextSyndicationContentKind.Html);
SyndicationItem item = new SyndicationItem(ticket.Title, "", uri, ticket.TicketId.ToString(), (DateTimeOffset)ticket.LastUpdateDate);
item.Content = content;
return item;
}
private string GetItemBody(Ticket ticket, string link)
{
Page page = new Page();
StringBuilder stringBuilder = new StringBuilder();
StringWriter stringWriter = new StringWriter(stringBuilder);
HtmlTextWriter htmWriter = new HtmlTextWriter(stringWriter);
EmailTicketView view = (EmailTicketView)page.LoadControl("~/Controls/EmailTicketView.ascx");
view.TicketToDisplay = ticket;
view.Populate(link);
view.RenderControl(htmWriter);
string body = string.Format("{0}{1}{2}", "<html><head></head><body>", stringBuilder.ToString(), "</body></html>");
return body;
}
private static string GetHTMLComments(Ticket ticket, string userToNotify, int minCommentId)
{
StringBuilder commentBuilder = new StringBuilder();
commentBuilder.Append(@"
<TR>
<TD colSpan=2>
<DIV class=Block>
<DIV class=BlockHeader>Activity Log: </DIV>
<DIV class=BlockBody>
<table class=CommentBoxTable>
");
int repeater = 100;
foreach (TicketComment tc in ticket.TicketComments.OrderByDescending(t => t.CommentedDate))
{
string comment = string.Empty;
if (repeater > 100)
{
comment += "<tbody><tr><td colspan='2' style='height:10px;'></td></tr></tbody>";
}
comment += @"
<tbody class='CommentBox'>
<tr>
<td rowspan='2' runat='server' class='{0}'>
{5}
{1}<br />
<br />
{2}
</td>
<td class='CommentTitleArea'>
{1}<br />
{2} {3}
</td>
</tr>
<tr>
<td class='CommentText'>
{4}
</td>
</tr>
</tbody>";
string userbackgroundClass = "CommentHead";
string newCommentHead = string.Empty;
if (tc.CommentedBy == userToNotify)
{
userbackgroundClass = "UserCommentHead";
}
if (tc.CommentId >= minCommentId)
{
newCommentHead = "<div class='NewCommentArea'>New</div>";
}
comment = string.Format(comment,
userbackgroundClass,
tc.CommentedDate.ToString("dddd, MM/dd/yyyy hh:mm tt"),
SecurityManager.GetUserDisplayName(tc.CommentedBy),
tc.CommentEvent,
tc.CommentAsHtml,
newCommentHead
);
//comment = System.String.Format(comment,
// repeater.ToString(),
// tc.CommentedDate.ToString(),
// SecurityManager.GetUserDisplayName(tc.CommentedBy),
// tc.CommentEvent,
// tc.CommentAsHtml,
// backgroundClass,
// userbackgroundClass
// );
commentBuilder.Append(comment);
repeater++;
}
commentBuilder.Append(@"</table>
</DIV>
</DIV>
</TD>
</TR>
</TBODY>
</TABLE>
");
return commentBuilder.ToString();
}
public static string GetHTMLBody(Ticket ticket, string url, string userToNotify, int minCommentId)
{
string viewTicket = string.Format("ViewTicket.aspx?id={0}", ticket.TicketId.ToString());
url = url.Replace("NewTicket", viewTicket);
StringBuilder stringBuilder = new StringBuilder();
stringBuilder.Append(GetStyle());
#region Start body
stringBuilder.Append(@"
<TABLE style=""WIDTH: 100%"">
<TBODY>
<TR>
<TD style=""VERTICAL-ALIGN: top; WIDTH: 75%"">
<DIV class=Block>");
#endregion
//add url {0} and title {1} placeholders
#region one
stringBuilder.Append(@"
<DIV class=BlockHeader>
<A id=TicketType href=""{0}"">{16}</A> : <A id=TicketTitle href=""{0}"">{1}</A>
</DIV>
<DIV class=BlockBody style=""HEIGHT: 180px"">
<SPAN id=Details>{17}</SPAN>
</DIV>
</DIV>
</TD>
");
#endregion
//add Ticket number (ticketid) {2}
#region two
stringBuilder.Append(@"
<TD style=""VERTICAL-ALIGN: top; WIDTH: 25%"">
<DIV class=Block>
<DIV class=BlockHeader>Ticket ID: <A id=TicketId href=""{0}"">{2}</A> </DIV>");
#endregion
//add status {3} and priority {4} and category {5}, owner {6), assigned to {7}
//affects customer {8} and published to kb {9}
#region three
stringBuilder.Append(@"
<DIV class=BlockBody style=""WHITE-SPACE: nowrap; HEIGHT: 203px"">
<TABLE>
<TBODY>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Status: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CurrentStatus>{3}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Priority: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Priority>{4}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Category: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Category>{5}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Owned by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=Owner>{6}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Assigned to: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<A id=AssignedTo>{7}</A>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Affects Customer(s): </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=AffectsCustomer>{8}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Published to KB: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=PublishedToKb>{9}</SPAN>
</TD>
</TR>
");
#endregion
//add tags
#region tags
stringBuilder.Append(@"
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Tags: </TD>
");
string tagHtml = String.Format(@"
<TD style=""VERTICAL-ALIGN: top"">
<SPAN id=TagRepeater_ct100_TicketTag>{0}</SPAN>
</TD>
</TR>
",
ticket.TagList);
stringBuilder.Append(tagHtml);
#endregion
//add Created By {10}, created on {11}, current status by {12},
//current status on {13}, last update by {14}, and last update on {15}
#region four
stringBuilder.Append(@"
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Created by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CreatedBy>{10}</SPAN> on: <SPAN id=CreatedDate>{11}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Status set by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=CurrentStatusBy>{12}</SPAN> on: <SPAN id=CurrentStatusDate>{13}</SPAN>
</TD>
</TR>
<TR>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap; TEXT-ALIGN: right"">Updated by: </TD>
<TD style=""VERTICAL-ALIGN: top; WHITE-SPACE: nowrap"">
<SPAN id=LastUpdateBy>{14}</SPAN> on: <SPAN id=LastUpdateDate>{15}</SPAN>
</TD>
</TR>
</TBODY>
</TABLE>
</DIV>
</DIV>
</TD>
</TR>
");
#endregion
stringBuilder.Append(GetHTMLAttachments(ticket));
stringBuilder.Append(GetHTMLComments(ticket, userToNotify, minCommentId));
string body = stringBuilder.ToString();
var md = new Markdown();
body = String.Format(body, //base string
url, // {0}
ticket.Title, // {1}
ticket.TicketId.ToString(), // {2}
ticket.CurrentStatus, // {3}
ticket.Priority, // {4}
ticket.Category, // {5}
SecurityManager.GetUserDisplayName(ticket.Owner), // {6}
SecurityManager.GetUserDisplayName(ticket.AssignedTo), // {7}
BoolToYesNo(ticket.AffectsCustomer), // {8}
BoolToYesNo(ticket.PublishedToKb), // {9}
SecurityManager.GetUserDisplayName(ticket.CreatedBy), // {10}
ticket.CreatedDate.ToString("g"), // {11}
SecurityManager.GetUserDisplayName(ticket.CurrentStatusSetBy), // {12}
ticket.CurrentStatusDate.ToString("g"), // {13}
SecurityManager.GetUserDisplayName(ticket.LastUpdateBy), // {14}
ticket.LastUpdateDate.ToString("g"), // {15}
ticket.Type, // {16}
((!ticket.IsHtml) ? md.Transform(ticket.Details, true) : ticket.Details) // {17}
);
body = string.Format("{0}{1}{2}",
"<html><head></head><body>",
body,
"</body></html>"
);
return body;
}
private static string GetHTMLAttachments(Ticket ticket)
{
StringBuilder attachBuilder = new StringBuilder();
attachBuilder.Append(@"
<TR>
<TD colSpan=2>
<DIV class=Block>
<DIV class=BlockHeader>Attachments: </DIV>
<DIV class=BlockBody style="""">
");
int repeater = 100;
foreach (TicketAttachment ta in ticket.TicketAttachments)
{
string attachment = "";
if (repeater > 100)
{
attachment += "\n<hr />\n";
}
attachment += @"
<SPAN id=ttachmentsRepeater_ct{0}_AttachmentLink>{1}</SPAN> -
<SPAN id=AttachmentsRepeater_ct{0}_AttachmentUploader>{2}</SPAN> :
<SPAN id=AttachmentsRepeater_ct{0}_AttachmentUploadDate>{3}</SPAN>
";
attachment = System.String.Format(attachment,
repeater.ToString(),
ta.FileName,
SecurityManager.GetUserDisplayName(ta.UploadedBy),
ta.UploadedDate.ToShortDateString()
);
attachBuilder.Append(attachment);
repeater++;
}
attachBuilder.Append(@"
</DIV>
</DIV>
</TD>
</TR>
");
return attachBuilder.ToString();
}
