public void CountIncrease(Int32 agentId)
{
if (table.Contains(agentId))
{
AgentAccount agentAccount = (AgentAccount)table[agentId];
agentAccount.LoadBalanceRating++;
}
}
//-------------------------------------------------------------------------------
public void RegisterAgent(Int32 agentId)
{
if (!table.Contains(agentId))
{
Int32 averageLoadBalanceRating = this.getAverageLoadBalanceRate();
AgentAccount agentAccount = new AgentAccount(agentId, averageLoadBalanceRating);
table.Add(agentId, agentAccount);
}
}
public Int32 GetAgentIncident(Int32 agentId)
{
Int32 incidentId = 0;
if (table.Contains(agentId))
{
AgentAccount agentAccount = (AgentAccount)table[agentId];
incidentId = agentAccount.IncidentId;
}
return(incidentId);
}
public AgentAccount GetAgent(Int32 agentId)
{
AgentAccount agentAccount = null;
if (table.Contains(agentId))
{
agentAccount = (AgentAccount)table[agentId];
}
return(agentAccount);
}
//-------------------------------------------------------------------------------
public void SetAgentAvailable(Int32 agentId, bool available)
{
if (table.Contains(agentId))
{
AgentAccount agentAccount = (AgentAccount)table[agentId];
if (available)
{
Int32 averageLoadBalanceRating = this.getAverageLoadBalanceRate();
agentAccount.LoadBalanceRating = averageLoadBalanceRating;
}
agentAccount.IsAvailable = available;
}
}
//-------------------------------------------------------------------------------
public void SetAgentBusy(Int32 agentId, bool busy)
{
if (table.Contains(agentId))
{
AgentAccount agentAccount = (AgentAccount)table[agentId];
//if (agentAccount.IsAvailable)
//{
bool isOccupied = false;
if (!busy)
{
IncidentDS.IncidentDSDataTable dt = BllProxyIncident.GetIncidentsByStatus(2, agentId); //2:In-Progress
if (dt.Rows.Count != 0)
{
isOccupied = true;
}
}
// if (isOccupied)
// {
// agentAccount.IsBusy = false;
// }
// else
// {
// agentAccount.IsBusy = true;
// }
// agentAccount.IncidentId = 0;
//}
if (isOccupied)
{
agentAccount.IsBusy = true;
}
else
{
agentAccount.IsBusy = busy;
}
agentAccount.IncidentId = 0;
}
}
protected void handleIncidentQueue()
{
IncidentDS.IncidentDSDataTable dt;
DataTable dt0 = convertToDataset(table);
DataRow[] rows = dt0.Select("", "rating");
foreach (DataRow agentRow in rows)
{
int rating = Convert.ToInt32(agentRow["rating"]);
Int32 agentId = Convert.ToInt32(agentRow["agent_id"]);
AgentAccount agentAccount = this.GetAgent(agentId);
if ((agentAccount.IsAvailable) && (!agentAccount.IsBusy))
{
dt = BllProxyIncident.GetIncidentQueueList(1, agentAccount.AgentId); //1:New
foreach (IncidentDS.IncidentDSRow rowIncident in dt)
{
if (rowIncident.Isreserved_agent_idNull())
{
Int32 incidentId = rowIncident.incident_id;
BllProxyIncidentHelper.SetIncidentReservation(incidentId, agentAccount.AgentId);
agentAccount.Reserve();
agentAccount.IsBusy = true;
agentAccount.IncidentId = incidentId;
break;
}
//---
}
}
}
}
