private void feedRTA_SendRTASnapShot(object sender, EventArgs e)
{
var rta = new RTA.TeleoptiRtaServiceClient();
var snapshotBatchId = DateTime.UtcNow;
//Create the array that will hold all posts in the batch
var externalUserStateBatchSnapShot = new RTA.ExternalUserState[2];
//Create one ExternalUserState and add it to the array
externalUserStateBatchSnapShot[0] = new RTA.ExternalUserState()
{
BatchId = snapshotBatchId,
IsLoggedOn = true,
IsSnapshot = true,
SecondsInState = 60,
StateCode = "WEB",
StateDescription = "Working the web chat",
Timestamp = DateTime.UtcNow,
UserCode = "0085"
};
//Create a second ExternalUserState and add it to the array
externalUserStateBatchSnapShot[1] = new RTA.ExternalUserState()
{
BatchId = snapshotBatchId,
IsLoggedOn = true,
IsSnapshot = true,
SecondsInState = 60,
StateCode = "InCall",
StateDescription = "Talking",
Timestamp = DateTime.UtcNow,
UserCode = "2003"
};
//Save the batch
returnCode = rta.SaveBatchExternalUserState(
_RTAKey,
_platformTypeId,
_sourceId,
externalUserStateBatchSnapShot);
//Close the snapshot batch, this will logout everybody _not_ part of the Array externalUserStateBatchSnapShot[]
returnCode = rta.SaveExternalUserState(
_RTAKey,
"",
"",
"",
true,
0,
snapshotBatchId,
_platformTypeId,
_sourceId,
snapshotBatchId,
true
);
}
private void feedRTA_SendRTASingleuser(object sender, EventArgs e)
{
var rta = new RTA.TeleoptiRtaServiceClient();
returnCode = rta.SaveExternalUserState(
_RTAKey, //authenticationKey
"0238", //userCode, e.i the ACD Login ID
"WEB", //stateCode, the RTA state using the identifier for the state
"Working the web chat", //stateDescription, the RTA state using the friendly name/description
true, //isLoggedOn
0, //secondsInState, not used
DateTime.UtcNow, //timestamp
_platformTypeId, //platformTypeId
_sourceId, //sourceId
DateTime.UtcNow, //batchId
false //isSnapshot
);
}
private void feedRTA_SendOneAgentCustomStateCode(object sender, EventArgs e)
{
string _agentAcd = AcdLogonId.GetItemText(AcdLogonId.SelectedItem);
string[] agent = _agentAcd.Split('\t');
string _acdLogonId = agent[0];
string _stateCode = StateCode.GetItemText(StateCode.SelectedItem);
var rta = new RTA.TeleoptiRtaServiceClient();
returnCode = rta.SaveExternalUserState(
_RTAKey, //authenticationKey
_acdLogonId, //userCode, e.i the ACD Login ID
_stateCode, //stateCode, the RTA state using the identifier for the state
"is not used for know states", //stateDescription, the RTA state using the friendly name/description
true, //isLoggedOn
0, //secondsInState, not used
DateTime.UtcNow, //timestamp
_platformTypeId, //platformTypeId
_sourceId, //sourceId
DateTime.UtcNow, //batchId
false //isSnapshot
);
}
private void feedRTA_SendRTABatch(object sender, EventArgs e)
{
//Service reference to //http://localhost/TeleoptiWFM/RTA/TeleoptiRtaService.svc
var rta = new RTA.TeleoptiRtaServiceClient();
var batchId = DateTime.UtcNow;
var externalUserStateBatch = new RTA.ExternalUserState[5];
//Create one ExternalUserState and add a few agents to it
externalUserStateBatch[0] = new RTA.ExternalUserState()
{
BatchId = batchId,
IsLoggedOn = true,
IsSnapshot = false,
SecondsInState = 60,
StateCode = "ADMIN",
StateDescription = "Doing Admin stuff",
Timestamp = DateTime.UtcNow,
UserCode = "2001"
};
externalUserStateBatch[1] = new RTA.ExternalUserState()
{
BatchId = batchId,
IsLoggedOn = true,
IsSnapshot = false,
SecondsInState = 60,
StateCode = "EMAIL",
StateDescription = "Working the email queue",
Timestamp = DateTime.UtcNow,
UserCode = "2002"
};
externalUserStateBatch[2] = new RTA.ExternalUserState()
{
BatchId = batchId,
IsLoggedOn = true,
IsSnapshot = false,
SecondsInState = 60,
StateCode = "IDLE",
StateDescription = "Ready to take calls",
Timestamp = DateTime.UtcNow,
UserCode = "0063"
};
externalUserStateBatch[3] = new RTA.ExternalUserState()
{
BatchId = batchId,
IsLoggedOn = true,
IsSnapshot = false,
SecondsInState = 60,
StateCode = "InCall",
StateDescription = "Currenty on a call",
Timestamp = DateTime.UtcNow,
UserCode = "2000"
};
externalUserStateBatch[4] = new RTA.ExternalUserState()
{
BatchId = batchId,
IsLoggedOn = true,
IsSnapshot = false,
SecondsInState = 60,
StateCode = "WEB",
StateDescription = "Working the web chat",
Timestamp = DateTime.UtcNow,
UserCode = "0019"
};
//Save the batch the the Teleopti RTA service
returnCode = rta.SaveBatchExternalUserState(
_RTAKey,
_platformTypeId,
_sourceId,
externalUserStateBatch);
}