/// <summary>
/// Marks the thread as done.
/// </summary>
/// <param name="threadID">Thread ID.</param>
/// <returns></returns>
public static bool MarkThreadAsDone(int threadID)
{
// load the entity from the database
ThreadEntity thread = ThreadGuiHelper.GetThread(threadID);
if (thread == null)
{
// not found
return(false);
}
// get the support queue the thread is in (if any)
SupportQueueEntity containingSupportQueue = SupportQueueGuiHelper.GetQueueOfThread(threadID);
thread.MarkedAsDone = true;
// if the thread is in a support queue, the thread has to be removed from that queue. This is a multi-entity action and therefore we've to start a
// transaction if that's the case. If not, we can use the easy route and simply save the thread and be done with it.
if (containingSupportQueue == null)
{
// not in a queue, simply save the thread.
return(thread.Save());
}
// in a queue, so remove from the queue and save the entity.
Transaction trans = new Transaction(IsolationLevel.ReadCommitted, "MarkThreadDone");
trans.Add(thread);
try
{
// save the thread
bool result = thread.Save();
if (result)
{
// save succeeded, so remove from queue, pass the current transaction to the method so the action takes place inside this transaction.
SupportQueueManager.RemoveThreadFromQueue(threadID, trans);
}
trans.Commit();
return(true);
}
catch
{
// rollback transaction
trans.Rollback();
throw;
}
finally
{
trans.Dispose();
}
}
/// <summary>
/// Creates a new message in the given thread and closes the thread right after the addition of the message,
/// which makes the just added message the 'close' message of the thread. Close messages are handy when the
/// closure of a thread is not obvious.
/// Caller should validate input parameters.
/// </summary>
/// <param name="threadID">Thread wherein the new message will be placed</param>
/// <param name="userID">User who posted this message</param>
/// <param name="messageText">Message text</param>
/// <param name="messageAsHTML">Message text as HTML</param>
/// <param name="userIDIPAddress">IP address of user calling this method</param>
/// <param name="messageAsXML">Message text as XML, which is the result of the parse action on MessageText.</param>
/// <param name="threadUpdatedNotificationTemplate">The thread updated notification template.</param>
/// <param name="emailData">The email data.</param>
/// <param name="sendReplyNotifications">Flag to signal to send reply notifications. If set to false no notifications are mailed,
/// otherwise a notification is mailed to all subscribers to the thread the new message is posted in</param>
/// <returns>MessageID if succeeded, 0 if not.</returns>
public static int CreateNewMessageInThreadAndCloseThread(int threadID, int userID, string messageText, string messageAsHTML,
string userIDIPAddress, string messageAsXML, string threadUpdatedNotificationTemplate, Dictionary <string, string> emailData,
bool sendReplyNotifications)
{
Transaction trans = new Transaction(IsolationLevel.ReadCommitted, "InsertNewMessage");
int messageID = 0;
try
{
DateTime postingDate = DateTime.Now;
messageID = InsertNewMessage(threadID, userID, messageText, messageAsHTML, userIDIPAddress, messageAsXML, trans, postingDate);
MessageManager.UpdateStatisticsAfterMessageInsert(threadID, userID, trans, postingDate, false, false);
ThreadEntity thread = new ThreadEntity();
trans.Add(thread);
thread.FetchUsingPK(threadID);
thread.IsClosed = true;
thread.IsSticky = false;
thread.MarkedAsDone = true;
bool result = thread.Save();
if (result)
{
// save succeeded, so remove from queue, pass the current transaction to the method so the action takes place inside this transaction.
SupportQueueManager.RemoveThreadFromQueue(threadID, trans);
}
trans.Commit();
}
catch (Exception)
{
trans.Rollback();
throw;
}
finally
{
trans.Dispose();
}
if (sendReplyNotifications)
{
// send notification email to all subscribers. Do this outside the transaction so a failed email send action doesn't terminate the save process
// of the message.
ThreadManager.SendThreadReplyNotifications(threadID, userID, threadUpdatedNotificationTemplate, emailData);
}
return(messageID);
}
