public override IEnumerable <string> Load(RTEmail rtEmail)
{
List <string> output = new List <string>();
output.AddRange(RTFileLoader.GetFileContents("Queues.txt"));
return(output);
}
public override IEnumerable <string> Load(RTEmail rtEmail)
{
List <string> output = new List <string>();
if (rtEmail.Activity == "Miscellaneous Admin")
{
output.AddRange(new string[] {
"Leave (VA, SL, PB, etc)",
"Other"
});
}
else if (rtEmail.Activity == "Service Enhancements")
{
output.AddRange(RTFileLoader.GetFileContents("ServiceEnhancements.txt"));
}
else if (rtEmail.Activity == "Enterprise Projects")
{
output.AddRange(RTFileLoader.GetFileContents("EnterpriseProjects.txt"));
}
else if (rtEmail.Activity == "IT Projects")
{
output.AddRange(RTFileLoader.GetFileContents("ITProjects.txt"));
}
else
{
output.Add("");
}
return(output);
}
public override IEnumerable <string> Load(RTEmail rtEmail)
{
List <string> output = new List <string>();
if (rtEmail.TicketType == "Change")
{
output.AddRange(new string[] { "Standard", "Normal", "Emergency" });
}
else
{
output.Add("");
}
return(output);
}
public abstract IEnumerable <string> Load(RTEmail rtEmail);
public override IEnumerable <string> Load(RTEmail rtEmail)
{
return(RTActiveDirectory.AllEmailAddresses);
}
public override IEnumerable <string> Load(RTEmail rtEmail)
{
return(RTActiveDirectory.ITPersonNames);
}