/// <summary>
/// Return the appropriate set of card actions based on the state and information in the ticket.
/// </summary>
/// <returns>Adaptive card actions.</returns>
protected virtual List <AdaptiveAction> BuildActions()
{
List <AdaptiveAction> actionsList = new List <AdaptiveAction>();
actionsList.Add(this.CreateChatWithUserAction());
actionsList.Add(new AdaptiveShowCardAction
{
Title = Strings.ChangeStatusButtonText,
Card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
this.GetAdaptiveChoiceSetInput(),
},
Actions = new List <AdaptiveAction>
{
new AdaptiveSubmitAction
{
Data = new ChangeTicketStatusPayload {
TicketId = this.Ticket.TicketId
},
},
},
},
});
if (!string.IsNullOrEmpty(this.Ticket.KnowledgeBaseAnswer))
{
actionsList.Add(new AdaptiveShowCardAction
{
Title = Strings.ViewArticleButtonText,
Card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = CardHelper.TruncateStringIfLonger(this.Ticket.KnowledgeBaseAnswer, CardHelper.KnowledgeBaseAnswerMaxDisplayLength),
Wrap = true,
},
},
},
});
}
return(actionsList);
}
/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="activityLocalTimestamp">The local timestamp.</param>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet(TicketEntity ticket, DateTimeOffset?activityLocalTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
});
factList.Add(new AdaptiveFact
{
Title = Strings.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateCreated, activityLocalTimestamp),
});
if (ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateClosed.Value, activityLocalTimestamp),
});
}
return(factList);
}
/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet()
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
});
factList.Add(new AdaptiveFact
{
Title = Strings.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(this.ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateForAdaptiveCard(this.ticket.DateCreated),
});
if (this.ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateForAdaptiveCard(this.ticket.DateClosed.Value),
});
}
return(factList);
}
/// <summary>
/// Return the appropriate fact set based on the state and information in the ticket.
/// </summary>
/// <param name="localTimestamp">The current timestamp.</param>
/// <returns>The fact set showing the necessary details.</returns>
private List <AdaptiveFact> BuildFactSet(DateTimeOffset?localTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
if (!string.IsNullOrEmpty(this.Ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = this.Ticket.Description,
});
}
if (!string.IsNullOrEmpty(this.Ticket.UserQuestion))
{
factList.Add(new AdaptiveFact
{
Title = Strings.QuestionAskedFactTitle,
Value = this.Ticket.UserQuestion,
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetTicketDisplayStatusForSme(this.Ticket),
});
if (this.Ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.Ticket.DateClosed.Value, localTimestamp),
});
}
return(factList);
}
/// <summary>
/// Return the appropriate fact set based on the state and information in the ticket.
/// </summary>
/// <returns>The fact set showing the necessary details.</returns>
private IEnumerable <AdaptiveFact> BuildFactSet()
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
if (!string.IsNullOrEmpty(this.Ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = this.Ticket.Description,
});
}
if (!string.IsNullOrEmpty(this.Ticket.UserQuestion))
{
factList.Add(new AdaptiveFact
{
Title = Strings.QuestionAskedFactTitle,
Value = this.Ticket.UserQuestion,
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetTicketDisplayStatusForSme(this.Ticket),
});
if (this.Ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateForAdaptiveCard(this.Ticket.DateClosed.Value),
});
}
return(factList);
}
/// <summary>
/// Return the appropriate set of card actions based on the state and information in the ticket.
/// </summary>
/// <param name="appBaseUri">The base URI where the app is hosted.</param>
/// <returns>Adaptive card actions.</returns>
protected virtual List <AdaptiveAction> BuildActions(string appBaseUri)
{
List <AdaptiveAction> actionsList = new List <AdaptiveAction>();
actionsList.Add(this.CreateChatWithUserAction(appBaseUri));
actionsList.Add(new AdaptiveShowCardAction
{
Title = Strings.ChangeStatusButtonText,
Card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Actions = this.BuildChangeStatesActions(),
},
IconUrl = appBaseUri + "/content/change.png",
});
if (!string.IsNullOrEmpty(this.Ticket.KnowledgeBaseAnswer))
{
actionsList.Add(new AdaptiveShowCardAction
{
Title = Strings.ViewArticleButtonText,
Card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = CardHelper.TruncateStringIfLonger(this.Ticket.KnowledgeBaseAnswer, CardHelper.KnowledgeBaseAnswerMaxDisplayLength),
Wrap = true,
},
},
},
IconUrl = appBaseUri + "/content/article.png",
});
}
return(actionsList);
}
/// <summary>
/// This method will construct the card for SME team which will have the
/// feedback details given by the user.
/// </summary>
/// <param name="data">User activity payload.</param>
/// <param name="userDetails">User details.</param>
/// <returns>Sme facing feedback notification card.</returns>
public static Attachment GetCard(ShareFeedbackCardPayload data, TeamsChannelAccount userDetails)
{
var textAlignment = CultureInfo.CurrentCulture.TextInfo.IsRightToLeft ? AdaptiveHorizontalAlignment.Right : AdaptiveHorizontalAlignment.Left;
// Constructing adaptive card that is sent to SME team.
AdaptiveCard smeFeedbackCard = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock()
{
Text = Strings.SMEFeedbackHeaderText,
Weight = AdaptiveTextWeight.Bolder,
Size = AdaptiveTextSize.Medium,
HorizontalAlignment = textAlignment,
},
new AdaptiveTextBlock()
{
Text = string.Format(CultureInfo.InvariantCulture, Strings.FeedbackAlertText, userDetails?.Name),
Wrap = true,
HorizontalAlignment = textAlignment,
},
new AdaptiveTextBlock()
{
Text = Strings.RatingTitle,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
HorizontalAlignment = textAlignment,
},
new AdaptiveTextBlock()
{
Text = GetRatingDisplayText(data?.Rating),
Spacing = AdaptiveSpacing.None,
Wrap = true,
HorizontalAlignment = textAlignment,
},
},
Actions = new List <AdaptiveAction>
{
new AdaptiveOpenUrlAction
{
Title = string.Format(CultureInfo.InvariantCulture, Strings.ChatTextButton, userDetails?.GivenName),
UrlString = $"https://teams.microsoft.com/l/chat/0/0?users={Uri.EscapeDataString(userDetails.UserPrincipalName)}",
},
},
};
// Description fact is available in the card only when user enters description text.
if (!string.IsNullOrWhiteSpace(data.Description))
{
smeFeedbackCard.Body.Add(new AdaptiveTextBlock()
{
Text = Strings.DescriptionText,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
HorizontalAlignment = textAlignment,
});
smeFeedbackCard.Body.Add(new AdaptiveTextBlock()
{
Text = CardHelper.TruncateStringIfLonger(data.Description, CardHelper.DescriptionMaxDisplayLength),
Spacing = AdaptiveSpacing.None,
Wrap = true,
HorizontalAlignment = textAlignment,
});
}
// Question asked fact and view article show card is available when feedback is on QnA Maker response.
if (!string.IsNullOrWhiteSpace(data.KnowledgeBaseAnswer) && !string.IsNullOrWhiteSpace(data.UserQuestion))
{
smeFeedbackCard.Body.Add(new AdaptiveFactSet
{
Facts = new List <AdaptiveFact>
{
new AdaptiveFact()
{
Title = Strings.QuestionAskedFactTitle,
Value = data.UserQuestion,
},
},
});
smeFeedbackCard.Actions.AddRange(new List <AdaptiveAction>
{
new AdaptiveShowCardAction
{
Title = Strings.ViewArticleButtonText,
Card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = CardHelper.TruncateStringIfLonger(data.KnowledgeBaseAnswer, CardHelper.KnowledgeBaseAnswerMaxDisplayLength),
Wrap = true,
HorizontalAlignment = textAlignment,
},
},
},
},
});
}
return(new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = smeFeedbackCard,
});
}
/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="activityLocalTimestamp">The local timestamp.</param>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet(TicketEntity ticket, DateTimeOffset?activityLocalTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
if (!string.IsNullOrEmpty(ticket.TicketId))
{
factList.Add(new AdaptiveFact
{
Title = Strings.TicketIDFact,
Value = ticket.TicketId.Substring(0, 8),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
});
if (ticket.Status != (int)TicketState.UnAssigned)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ExpertFact,
Value = ticket.AssignedToName,
});
}
if (!string.IsNullOrEmpty(ticket.Subject))
{
factList.Add(new AdaptiveFact
{
Title = Strings.SubjectFact,
Value = ticket.Subject,
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateCreated, activityLocalTimestamp),
});
if (ticket.Status == (int)TicketState.Pending && this.ticket.PendingComment != null)
{
factList.Add(new AdaptiveFact
{
Title = Strings.CommentText,
Value = CardHelper.TruncateStringIfLonger(this.ticket.PendingComment, CardHelper.DescriptionMaxDisplayLength),
});
}
if (ticket.Status == (int)TicketState.Resolved)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateClosed.Value, activityLocalTimestamp),
});
if (this.ticket.ResolveComment != null)
{
factList.Add(new AdaptiveFact
{
Title = Strings.CommentText,
Value = CardHelper.TruncateStringIfLonger(this.ticket.ResolveComment, CardHelper.DescriptionMaxDisplayLength),
});
}
}
return(factList);
}
/// <summary>
/// This method will construct the card for SME team which will have the
/// feedback details given by the user.
/// </summary>
/// <param name="data">User activity payload.</param>
/// <param name="appBaseUri">The base URI where the app is hosted.</param>
/// <returns>Sme facing feedback notification card.</returns>
public static Attachment GetCard(FeedbackEntity data, string appBaseUri)
{
// Constructing adaptive card that is sent to SME team.
AdaptiveCard smeFeedbackCard = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Items = new List <AdaptiveElement>
{
new AdaptiveImage
{
Style = AdaptiveImageStyle.Default,
Size = AdaptiveImageSize.Medium,
Url = new Uri(appBaseUri + "/content/feedback_channel.png"),
},
},
Width = "auto",
},
new AdaptiveColumn
{
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock()
{
Text = Strings.SMEFeedbackHeaderText,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
},
new AdaptiveTextBlock()
{
Text = string.Format(CultureInfo.InvariantCulture, Strings.FeedbackAlertText, data.UserName),
Spacing = AdaptiveSpacing.None,
IsSubtle = true,
Wrap = true,
},
},
Width = "stretch",
},
},
},
new AdaptiveTextBlock()
{
Text = Strings.RatingTitle,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
},
new AdaptiveTextBlock()
{
Text = GetRatingDisplayText(data?.Rating),
Spacing = AdaptiveSpacing.None,
Wrap = true,
},
},
Actions = new List <AdaptiveAction>
{
new AdaptiveOpenUrlAction
{
Title = string.Format(CultureInfo.InvariantCulture, Strings.ChatTextButton, data.UserGivenName),
UrlString = $"https://teams.microsoft.com/l/chat/0/0?users={Uri.EscapeDataString(data.UserPrincipalName)}",
},
},
};
// Description fact is available in the card only when user enters description text.
if (!string.IsNullOrWhiteSpace(data.Subject))
{
smeFeedbackCard.Body.Insert(3, new AdaptiveTextBlock()
{
Text = Strings.SubjectFact,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
});
smeFeedbackCard.Body.Insert(4, new AdaptiveTextBlock()
{
Text = data.Subject,
Spacing = AdaptiveSpacing.None,
Wrap = true,
});
}
// Description fact is available in the card only when user enters description text.
if (!string.IsNullOrWhiteSpace(data.Description))
{
smeFeedbackCard.Body.Add(new AdaptiveTextBlock()
{
Text = Strings.DescriptionText,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
});
smeFeedbackCard.Body.Add(new AdaptiveTextBlock()
{
Text = CardHelper.TruncateStringIfLonger(data.Description, CardHelper.DescriptionMaxDisplayLength),
Spacing = AdaptiveSpacing.None,
Wrap = true,
});
}
// Question asked fact and view article show card is available when feedback is on QnA Maker response.
if (!string.IsNullOrWhiteSpace(data.KnowledgeBaseAnswer) && !string.IsNullOrWhiteSpace(data.UserQuestion))
{
smeFeedbackCard.Body.Add(new AdaptiveFactSet
{
Facts = new List <AdaptiveFact>
{
new AdaptiveFact()
{
Title = Strings.QuestionAskedFactTitle,
Value = data.UserQuestion,
},
},
});
smeFeedbackCard.Actions.AddRange(new List <AdaptiveAction>
{
new AdaptiveShowCardAction
{
Title = Strings.ViewArticleButtonText,
Card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = CardHelper.TruncateStringIfLonger(data.KnowledgeBaseAnswer, CardHelper.KnowledgeBaseAnswerMaxDisplayLength),
Wrap = true,
},
},
},
},
});
}
return(new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = smeFeedbackCard,
});
}
/// <summary>
/// Returns an attachment based on the state and information of the ticket.
/// </summary>
/// <param name="localTimestamp">Local timestamp of the user activity.</param>
/// <param name="appBaseUri">Application base uri.</param>
/// <param name="showValidationErrors">Determines whether we show validation errors.</param>
/// <returns>Returns the attachment that will be sent in a message.</returns>
public Attachment ToAttachment(DateTimeOffset?localTimestamp, string appBaseUri, bool showValidationErrors)
{
var card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = string.Format(CultureInfo.InvariantCulture, Strings.SMETicketHeaderText, this.Ticket.TicketId, this.Ticket.Title),
Size = AdaptiveTextSize.Medium,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
},
},
};
if (this.ticket.KnowledgeBaseQuestion != null)
{
card.Body.Add(new AdaptiveTextBlock
{
Text = string.Format(CultureInfo.InvariantCulture, Strings.SMETicketActualQuestionInKBText, this.Ticket.KnowledgeBaseQuestion),
Wrap = true,
Size = AdaptiveTextSize.Small,
Spacing = AdaptiveSpacing.None,
});
}
else
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveImage
{
Url = new Uri(string.Format("{0}/content/RedInfoIcon.png", appBaseUri)),
HorizontalAlignment = AdaptiveHorizontalAlignment.Left,
AltText = "Info icon",
},
},
},
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.SMETicketNoQuestionInKBText,
Wrap = true,
Size = AdaptiveTextSize.Small,
Spacing = AdaptiveSpacing.None,
},
},
},
},
});
}
if (this.Ticket.Status == (int)TicketState.Answered)
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.StatusFactTitle,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = "**" + CardHelper.GetTicketDisplayStatusForSme(this.Ticket, this.updateTicketResponsePayload) + "**",
Color = AdaptiveTextColor.Good,
Wrap = true,
},
},
},
},
});
}
else
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.StatusFactTitle,
Wrap = true,
Spacing = AdaptiveSpacing.None,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = "**" + CardHelper.GetTicketDisplayStatusForSme(this.Ticket, this.updateTicketResponsePayload) + "**",
Color = AdaptiveTextColor.Attention,
Wrap = true,
},
},
},
},
});
}
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.DescriptionFact,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = this.Ticket.Description,
Wrap = true,
MaxLines = 3,
},
},
},
},
});
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.QuestionAskedByFactTitle,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = this.Ticket.RequesterName,
Wrap = true,
},
},
},
},
});
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.DateFactTitle,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Spacing = AdaptiveSpacing.Medium,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = CardHelper.GetFormattedDateInUserTimeZone(this.Ticket.DateCreated, localTimestamp),
Wrap = true,
},
},
},
},
});
if (!string.IsNullOrEmpty(this.Ticket.KnowledgeBaseQuestion))
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "80px",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.ExistingAnswerFactTitle,
Wrap = true,
},
},
},
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveChoiceSetInput
{
Id = Strings.ExistingAnswerFactTitle,
IsMultiSelect = false,
Style = AdaptiveChoiceInputStyle.Compact,
Value = Strings.ExistingAnswerFactTitle,
Choices = new List <AdaptiveChoice>
{
new AdaptiveChoice
{
Title = this.Ticket.KnowledgeBaseAnswer,
Value = Strings.ExistingAnswerFactTitle,
},
},
},
},
},
},
});
}
if (this.ticket.AnswerBySME == null && !showValidationErrors)
{
card.Actions = this.BuildActions(appBaseUri);
}
else
{
if (this.updateTicketResponsePayload.Action == UpdateTicketResponsePayload.RespondAction)
{
card.Body.Add(
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = AdaptiveColumnWidth.Auto,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.SMETicketCardYourAnswerLabel,
Wrap = true,
Size = AdaptiveTextSize.Small,
},
},
},
new AdaptiveColumn
{
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = (showValidationErrors && string.IsNullOrWhiteSpace(this.updateTicketResponsePayload.Answer)) ? Strings.MandatoryAnswerFieldText : string.Empty,
Color = AdaptiveTextColor.Attention,
HorizontalAlignment = AdaptiveHorizontalAlignment.Right,
Wrap = true,
},
},
},
},
});
card.Body.Add(new AdaptiveTextInput
{
Spacing = AdaptiveSpacing.Small,
Id = nameof(UpdateTicketResponsePayload.AnswerForRespond),
Placeholder = Strings.ResponsePlaceholderText,
IsMultiline = true,
Value = this.updateTicketResponsePayload.AnswerForRespond,
});
card.Body.Add(new AdaptiveChoiceSetInput
{
Id = nameof(UpdateTicketResponsePayload.AddorAppendAction),
IsMultiSelect = true,
Style = AdaptiveChoiceInputStyle.Expanded,
Value = this.updateTicketResponsePayload.AddorAppendAction,
Choices = new List <AdaptiveChoice>
{
new AdaptiveChoice
{
Title = Strings.AppendToKBText,
Value = Strings.AppendActionMessage,
},
},
});
if (showValidationErrors)
{
card.Actions.Add(new AdaptiveSubmitAction
{
Title = Strings.SubmitResponseButtonText,
Data = new UpdateTicketResponsePayload
{
TicketId = this.Ticket.TicketId,
Action = UpdateTicketResponsePayload.RespondAction,
},
});
}
}
else if (this.updateTicketResponsePayload.Action == UpdateTicketResponsePayload.AddRespondAction)
{
card.Body.Add(
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = AdaptiveColumnWidth.Auto,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.SMETicketCardYourAnswerLabel,
Wrap = true,
Size = AdaptiveTextSize.Small,
},
},
},
new AdaptiveColumn
{
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = (showValidationErrors && string.IsNullOrWhiteSpace(this.updateTicketResponsePayload.AnswerForRespond)) ? Strings.MandatoryAnswerFieldText : string.Empty,
Color = AdaptiveTextColor.Attention,
HorizontalAlignment = AdaptiveHorizontalAlignment.Right,
Wrap = true,
},
},
},
},
});
card.Body.Add(new AdaptiveTextInput
{
Spacing = AdaptiveSpacing.Small,
Id = nameof(UpdateTicketResponsePayload.Answer),
Placeholder = Strings.ResponsePlaceholderText,
IsMultiline = true,
Value = this.updateTicketResponsePayload.Answer,
});
card.Body.Add(new AdaptiveChoiceSetInput
{
Id = nameof(UpdateTicketResponsePayload.AddorAppendAction),
IsMultiSelect = true,
Style = AdaptiveChoiceInputStyle.Expanded,
Value = this.updateTicketResponsePayload.AddorAppendAction,
Choices = new List <AdaptiveChoice>
{
new AdaptiveChoice
{
Title = Strings.AddToKBText,
Value = Strings.AddActionMessage,
},
},
});
if (showValidationErrors)
{
card.Actions.Add(new AdaptiveSubmitAction
{
Title = Strings.SubmitResponseButtonText,
Data = new UpdateTicketResponsePayload
{
TicketId = this.Ticket.TicketId,
Action = UpdateTicketResponsePayload.AddRespondAction,
},
});
}
}
else
{
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = AdaptiveColumnWidth.Auto,
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.UpdateExistingButtonText,
Wrap = true,
Size = AdaptiveTextSize.Small,
},
},
},
new AdaptiveColumn
{
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = (showValidationErrors && string.IsNullOrWhiteSpace(this.updateTicketResponsePayload.Answer)) ? Strings.MandatoryAnswerFieldText : string.Empty,
Color = AdaptiveTextColor.Attention,
HorizontalAlignment = AdaptiveHorizontalAlignment.Right,
Wrap = true,
},
},
},
},
});
card.Body.Add(new AdaptiveTextInput
{
Spacing = AdaptiveSpacing.Small,
Id = nameof(UpdateTicketResponsePayload.Answer),
Placeholder = Strings.ResponsePlaceholderText,
IsMultiline = true,
Value = this.updateTicketResponsePayload.Answer,
});
card.Body.Add(new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveImage
{
Url = new Uri(string.Format("{0}/content/RedInfoIcon.png", appBaseUri)),
HorizontalAlignment = AdaptiveHorizontalAlignment.Left,
AltText = "Info icon",
},
},
},
new AdaptiveColumn
{
Width = "auto",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = Strings.WarningMessageOnUpdateAnswer,
Wrap = true,
Size = AdaptiveTextSize.Small,
Spacing = AdaptiveSpacing.None,
},
},
},
},
});
if (showValidationErrors)
{
card.Actions.Add(new AdaptiveSubmitAction
{
Title = Strings.SubmitResponseButtonText,
Data = new UpdateTicketResponsePayload
{
TicketId = this.Ticket.TicketId,
Action = UpdateTicketResponsePayload.UpdateResponseAction,
},
});
}
}
}
return(new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = card,
});
}
