/// <summary> /// Constructor. /// </summary> private MessageRouterManager() { // TODO: Get this instance from a data storage instead of keeping a local copy! RoutingDataManager = new LocalRoutingDataManager(); // Do not change the following values here! // If you want to replace the handlers with your own, do it in // App_Start/WebApiConfig.cs ResultHandler = new DefaultMessageRouterResultHandler(); CommandHandler = new DefaultBotCommandHandler(RoutingDataManager); }
/// <summary> /// All messages where the bot was mentioned ("@<bot name>) are checked for possible commands. /// See IBotCommandHandler.cs for more information. /// </summary> public async virtual Task <bool> HandleCommandAsync(Activity activity) { bool wasHandled = false; Activity replyActivity = null; if (WasBotAddressedDirectly(activity) || (!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} "))) { string message = MessagingUtils.StripMentionsFromMessage(activity); if (message.StartsWith($"{Commands.CommandKeyword} ")) { message = message.Remove(0, Commands.CommandKeyword.Length + 1); } string messageInLowerCase = message?.ToLower(); if (messageInLowerCase.StartsWith(Commands.CommandAddAggregationChannel)) { // Check if the Aggregation Party already exists Party aggregationParty = new Party( activity.ServiceUrl, activity.ChannelId, /* not a specific user, but a channel/conv */ null, activity.Conversation); // Establish the sender's channel/conversation as an aggreated one if (_routingDataManager.AddAggregationParty(aggregationParty)) { replyActivity = activity.CreateReply( "This channel/conversation is now where the requests are aggregated"); } else { // Aggregation already exists replyActivity = activity.CreateReply( "This channel/conversation is already receiving requests"); } wasHandled = true; } else if (messageInLowerCase.StartsWith(Commands.CommandAcceptRequest) || messageInLowerCase.StartsWith(Commands.CommandRejectRequest)) { // Accept/reject conversation request bool doAccept = messageInLowerCase.StartsWith(Commands.CommandAcceptRequest); Party senderParty = MessagingUtils.CreateSenderParty(activity); if (_routingDataManager.IsAssociatedWithAggregation(senderParty)) { // The party is associated with the aggregation and has the right to accept/reject Party senderInConversation = _routingDataManager.FindEngagedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount); if (senderInConversation == null || !_routingDataManager.IsEngaged(senderInConversation, EngagementProfile.Owner)) { if (_routingDataManager.GetPendingRequests().Count > 0) { // The name of the user to accept should be the second word string[] splitMessage = message.Split(' '); if (splitMessage.Count() > 1 && !string.IsNullOrEmpty(splitMessage[1])) { Party partyToAcceptOrReject = null; string errorMessage = ""; try { partyToAcceptOrReject = _routingDataManager.GetPendingRequests().Single( party => (party.ChannelAccount != null && !string.IsNullOrEmpty(party.ChannelAccount.Id) && party.ChannelAccount.Id.Equals(splitMessage[1]))); } catch (InvalidOperationException e) { errorMessage = e.Message; } if (partyToAcceptOrReject != null) { MessageRouterManager messageRouterManager = MessageRouterManager.Instance; if (doAccept) { await messageRouterManager.AddEngagementAsync(senderParty, partyToAcceptOrReject); } else { await messageRouterManager.RejectPendingRequestAsync(partyToAcceptOrReject, senderParty); } } else { replyActivity = activity.CreateReply( $"Could not find a pending request for user {splitMessage[1]}; {errorMessage}"); } } else { replyActivity = activity.CreateReply("User name missing"); } } else { replyActivity = activity.CreateReply("No pending requests"); } } else { Party otherParty = _routingDataManager.GetEngagedCounterpart(senderInConversation); if (otherParty != null) { replyActivity = activity.CreateReply($"You are already engaged in a conversation with {otherParty.ChannelAccount.Name}"); } else { replyActivity = activity.CreateReply("An error occured"); } } wasHandled = true; } } else if (messageInLowerCase.StartsWith(Commands.CommandEndEngagement)) { // End the 1:1 conversation Party senderParty = MessagingUtils.CreateSenderParty(activity); if (await MessageRouterManager.Instance.EndEngagementAsync(senderParty) == false) { replyActivity = activity.CreateReply("Failed to end the engagement"); } wasHandled = true; } /* * NOTE: Either remove these commands or make them unaccessible should you use this * code in production! */ #region Commands for debugging else if (messageInLowerCase.StartsWith(Commands.CommandDeleteAllRoutingData)) { ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl)); await connector.Conversations.ReplyToActivityAsync(activity.CreateReply("Deleting all data...")); _routingDataManager.DeleteAll(); wasHandled = true; } else if (messageInLowerCase.StartsWith(Commands.CommandListAllParties)) { string replyMessage = string.Empty; string parties = string.Empty; foreach (Party userParty in _routingDataManager.GetUserParties()) { parties += userParty.ToString() + "\n"; } if (string.IsNullOrEmpty(parties)) { replyMessage = "No user parties;\n"; } else { replyMessage = "Users:\n" + parties; } parties = string.Empty; foreach (Party botParty in _routingDataManager.GetBotParties()) { parties += botParty.ToString() + "\n"; } if (string.IsNullOrEmpty(parties)) { replyMessage += "No bot parties"; } else { replyMessage += "Bot:\n" + parties; } replyActivity = activity.CreateReply(replyMessage); wasHandled = true; } else if (messageInLowerCase.StartsWith(Commands.CommandListPendingRequests)) { string parties = string.Empty; foreach (Party party in _routingDataManager.GetPendingRequests()) { parties += party.ToString() + "\n"; } if (parties.Length == 0) { parties = "No pending requests"; } replyActivity = activity.CreateReply(parties); wasHandled = true; } else if (messageInLowerCase.StartsWith(Commands.CommandListEngagements)) { string parties = _routingDataManager.EngagementsAsString(); if (string.IsNullOrEmpty(parties)) { replyActivity = activity.CreateReply("No conversations"); } else { replyActivity = activity.CreateReply(parties); } wasHandled = true; } #if DEBUG else if (messageInLowerCase.StartsWith(Commands.CommandListLastMessageRouterResults)) { LocalRoutingDataManager routingDataManager = (MessageRouterManager.Instance.RoutingDataManager as LocalRoutingDataManager); if (routingDataManager != null) { string resultsAsString = routingDataManager.GetLastMessageRouterResults(); replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}"); wasHandled = true; } } #endif #endregion Commands for debugging else { replyActivity = activity.CreateReply($"Command \"{messageInLowerCase}\" not recognized"); } } if (replyActivity != null) { ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl)); await connector.Conversations.ReplyToActivityAsync(replyActivity); } return(wasHandled); }
/// <summary> /// All messages where the bot was mentioned ("@<bot name>) are checked for possible commands. /// See IBotCommandHandler.cs for more information. /// </summary> public async virtual Task <bool> HandleCommandAsync(Activity activity) { bool wasHandled = false; Activity replyActivity = null; // Sole use of mentions here is unreliable for Skype & Webchat // Therefore just parse the text for any bot id reference if (WasBotAddressedDirectly(activity) || activity.Text.Contains(activity.Recipient.Name) || (!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} "))) { //activity.RemoveRecipientMention(); not working here //string message = MessagingUtils.StripMentionsFromMessage(activity); string message = activity.Text.Replace($"@{activity.Recipient.Name}", "").Trim(); if (message.StartsWith($"{Commands.CommandKeyword} ")) { message = message.Remove(0, Commands.CommandKeyword.Length + 1); } switch (message?.ToLower()) { case string s when(s.StartsWith(Commands.CommandEndEngagement)): { // End the 1:1 conversation Party senderParty = MessagingUtils.CreateSenderParty(activity); if (await MessageRouterManager.Instance.EndEngagementAsync(senderParty) == false) { replyActivity = activity.CreateReply("Failed to end the engagement"); } wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandAddAggregationChannel)): { // Check if the Aggregation Party already exists /* not a specific user, but a channel/conv */ Party aggregationParty = new Party(activity.ServiceUrl, activity.ChannelId, null, activity.Conversation); // Establish the sender's channel/conversation as an aggreated one if not already exists if (_routingDataManager.AddAggregationParty(aggregationParty)) { replyActivity = activity.CreateReply("This channel/conversation is now where the requests are aggregated"); } else { replyActivity = activity.CreateReply("This channel/conversation is already receiving requests"); } wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandAcceptRequest) || s.StartsWith(Commands.CommandRejectRequest)): { // Accept/reject conversation request bool doAccept = s.StartsWith(Commands.CommandAcceptRequest); Party senderParty = MessagingUtils.CreateSenderParty(activity); if (_routingDataManager.IsAssociatedWithAggregation(senderParty)) { // The party is associated with the aggregation and has the right to accept/reject Party senderInConversation = _routingDataManager.FindEngagedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount); replyActivity = await GetEngagementActivity(activity, replyActivity, message, doAccept, senderParty, senderInConversation); wasHandled = true; } break; } case string s when(s.StartsWith(Commands.CommandListOptions)): { replyActivity = await GetAvaialableAgentOptionsCard(activity); wasHandled = true; break; } #region Agent debugging commands // TODO: Remove from production case string s when(s.StartsWith(Commands.CommandDeleteAllRoutingData)): { ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl)); await connector.Conversations.ReplyToActivityAsync(activity.CreateReply("Deleting all data...")); _routingDataManager.DeleteAll(); wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandListAllParties)): { string replyMessage = string.Empty; string parties = string.Empty; foreach (Party userParty in _routingDataManager.GetUserParties()) { parties += userParty.ToString() + "\n"; } if (string.IsNullOrEmpty(parties)) { replyMessage = "No user parties;\n"; } else { replyMessage = "Users:\n" + parties; } parties = string.Empty; foreach (Party botParty in _routingDataManager.GetBotParties()) { parties += botParty.ToString() + "\n"; } if (string.IsNullOrEmpty(parties)) { replyMessage += "No bot parties"; } else { replyMessage += "Bot:\n" + parties; } replyActivity = activity.CreateReply(replyMessage); wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandListPendingRequests)): { var attachments = new List <Attachment>(); foreach (Party party in _routingDataManager.GetPendingRequests()) { attachments.Add(MessagingUtils.GetAgentRequestHeroCard(party.ChannelAccount.Name, party.ChannelId, party.ChannelAccount.Id, party)); } replyActivity = activity.CreateReply("No pending requests"); if (attachments.Count > 0) { replyActivity.Text = $"{attachments.Count} Pending requests found:"; replyActivity.AttachmentLayout = AttachmentLayoutTypes.Carousel; replyActivity.Attachments = attachments; } wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandListEngagements)): { string parties = _routingDataManager.EngagementsAsString(); if (string.IsNullOrEmpty(parties)) { replyActivity = activity.CreateReply("No conversations"); } else { replyActivity = activity.CreateReply(parties); } wasHandled = true; break; } #if DEBUG case string s when(s.StartsWith(Commands.CommandListLastMessageRouterResults)): { LocalRoutingDataManager routingDataManager = (MessageRouterManager.Instance.RoutingDataManager as LocalRoutingDataManager); if (routingDataManager != null) { string resultsAsString = routingDataManager.GetLastMessageRouterResults(); replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}"); wasHandled = true; } break; } #endif #endregion default: replyActivity = activity.CreateReply($"Command \"{message}\" not recognized"); break; } if (replyActivity != null) { ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl)); await connector.Conversations.ReplyToActivityAsync(replyActivity); } } return(wasHandled); }