public static void CloseTicket()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Loading");
Console.WriteLine("CLOSE EXISTING TECHNICAL TICKETS");
string viewList = "View List of Open Tickets";
string back = "\r\nBack";
string closeSpecific = "Close Specific Ticket";
string optionsMsg = "Choose one of the following functions\r\n";
while (true)
{
string optionYesOrNo = SelectMenu.MenuColumn(new List <string> {
viewList, closeSpecific, back
}, currentUsername, optionsMsg).option;
if (optionYesOrNo == viewList)
{
_db.ViewListOfOpenCustomerTickets();
CloseCustomerTicketFunction();
}
else if (optionYesOrNo == closeSpecific)
{
CloseCustomerTicketFunction();
}
else if (optionYesOrNo == back)
{
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
}
}
public static void CloseCustomerTicketFunction()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
int ticketID = print.SelectTicketID();
string previousUserAssignedTo = _db.SelectUserAssignedToTicket(ticketID);
if (_db.CheckIfTicketIDWithStatusOpenExistsInList(ticketID) == false)
{
print.ColoredText($"There is no Customer Ticket with [ID = {ticketID}]\n\n(Press any key to continue)", ConsoleColor.DarkRed);
Console.ReadKey();
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
else
{
string yes = "Yes";
string no = "No";
string closeTicket = $"Are you sure you want to mark ticket {ticketID} as closed?\r\n";
string optionYesOrNo2 = SelectMenu.MenuRow(new List <string> {
yes, no
}, currentUsername, closeTicket).option;
if (optionYesOrNo2 == yes)
{
_db.SetTicketStatusToClosed(currentUsername, ticketID);
_text.CloseTicketToUserNotification(currentUsername, previousUserAssignedTo, ticketID);
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
else if (optionYesOrNo2 == no)
{
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
}
}
public static void OpenTicket()
{
var _db = new ConnectToServer();
var print = new OutputControl();
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string comment = print.TicketComment();
string userAssignedTo = AssignTroubleTickets.AssignTicketToUser();
_db.OpenNewTechnicalTicket(currentUsername, userAssignedTo, comment);
Console.WriteLine("\n\nPress any key to return");
Console.ReadKey();
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
public static void UserFunctionMenuScreen(string currentUsernameRole)
{
var _db = new ConnectToServer();
string currentUser = _db.RetrieveCurrentUserFromDatabase();
int countTickets = _db.CountOpenTicketsAssignedToUser(currentUser);
string notificationsAdmin = $"Check user notifications";
string notificationsUser = $"Check user notifications [{countTickets}]";
string requests = "Create new username/password from requests";
string viewUsers = "Show list of active users";
string modifyRole = "Upgrade/Downgrade user's role";
string deleteUser = "******";
string manageTickets = "Manage Customer Trouble Tickets";
string viewTickets = "View Trouble Tickets";
string editTicket = "Edit Trouble Tickets";
string deleteTicket = "Delete Trouble Tickets";
string logOut = "\nLog Out";
string message = "\nChoose one of the following functions\n";
//Active User Functions. Control of actions is maintained by excluding a user from certain methods.
switch (currentUsernameRole)
{
#region Super Admin Functions
case "super_admin":
while (true)
{
string SuperAdminFunctionMenu = SelectMenu.MenuColumn(new List <string> {
notificationsAdmin, requests, viewUsers, modifyRole, deleteUser, manageTickets, viewTickets, editTicket, deleteTicket, logOut
}, currentUser, message).option;
if (SuperAdminFunctionMenu == notificationsAdmin)
{
CheckNotifications.CheckAdminNotifications();
}
else if (SuperAdminFunctionMenu == requests)
{
SuperAdminFunctions.CreateNewUserFromRequestFunction();
}
else if (SuperAdminFunctionMenu == viewUsers)
{
SuperAdminFunctions.ShowAvailableUsersFunction();
}
else if (SuperAdminFunctionMenu == modifyRole)
{
SuperAdminFunctions.AlterUserRoleStatus();
}
else if (SuperAdminFunctionMenu == deleteUser)
{
SuperAdminFunctions.DeleteUserFromDatabase();
}
else if (SuperAdminFunctionMenu == manageTickets)
{
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
else if (SuperAdminFunctionMenu == viewTickets)
{
ViewExistingTickets.ViewExistingOpenTicketsFunction();
}
else if (SuperAdminFunctionMenu == editTicket)
{
EditExistingTroubleTickets.EditOpenTicket();
}
else if (SuperAdminFunctionMenu == deleteTicket)
{
DeleteTroubleTickets.DeleteExistingOpenOrClosedTicketFunction();
}
else if (SuperAdminFunctionMenu == logOut)
{
_db.LoggingOffQuasar();
}
}
#endregion
#region Administrator Functions
case "Administrator":
while (true)
{
string AdminFunctionMenu = SelectMenu.MenuColumn(new List <string> {
notificationsUser, manageTickets, viewTickets, editTicket, deleteTicket, logOut
}, currentUser, message).option;
if (AdminFunctionMenu == notificationsUser)
{
CheckNotifications.CheckUserNotifications();
}
else if (AdminFunctionMenu == manageTickets)
{
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
else if (AdminFunctionMenu == viewTickets)
{
ViewExistingTickets.ViewExistingOpenTicketsFunction();
}
else if (AdminFunctionMenu == editTicket)
{
EditExistingTroubleTickets.EditOpenTicket();
}
else if (AdminFunctionMenu == deleteTicket)
{
DeleteTroubleTickets.DeleteExistingOpenOrClosedTicketFunction();
}
else if (AdminFunctionMenu == logOut)
{
_db.LoggingOffQuasar();
}
}
#endregion
#region Moderator Functions
case "Moderator":
while (true)
{
string ModeratorFunctionMenu = SelectMenu.MenuColumn(new List <string> {
notificationsUser, manageTickets, viewTickets, editTicket, logOut
}, currentUser, message).option;
if (ModeratorFunctionMenu == notificationsUser)
{
CheckNotifications.CheckUserNotifications();
}
else if (ModeratorFunctionMenu == manageTickets)
{
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
else if (ModeratorFunctionMenu == viewTickets)
{
ViewExistingTickets.ViewExistingOpenTicketsFunction();
}
else if (ModeratorFunctionMenu == editTicket)
{
EditExistingTroubleTickets.EditOpenTicket();
}
else if (ModeratorFunctionMenu == logOut)
{
_db.LoggingOffQuasar();
}
}
#endregion
#region User Functions
case "User":
while (true)
{
string UserFunctionMenu = SelectMenu.MenuColumn(new List <string> {
notificationsUser, manageTickets, viewTickets, logOut
}, currentUser, message).option;
if (UserFunctionMenu == notificationsUser)
{
CheckNotifications.CheckUserNotifications();
}
else if (UserFunctionMenu == manageTickets)
{
ManageTroubleTickets.OpenOrCloseTroubleTicket();
}
else if (UserFunctionMenu == viewTickets)
{
ViewExistingTickets.ViewExistingOpenTicketsFunction();
}
else if (UserFunctionMenu == logOut)
{
_db.LoggingOffQuasar();
}
}
#endregion
}
}
