private async Task <Boolean> UpdateCaseDetailsAsync(Sentiment sentiment)
{
HttpClient cxmClient = new HttpClient();
cxmClient.BaseAddress = new Uri(cxmEndPoint);
String uri = "/api/service-api/norbert/case/" + caseReference + "/edit?key=" + cxmAPIKey;
Dictionary <string, string> cxmPayload = new Dictionary <string, string>
{
{ "sentiment", sentiment.sentimentRating },
{ "sentiment-score-mixed", sentiment.sentimentMixed },
{ "sentiment-score-negative", sentiment.sentimentNegative },
{ "sentiment-score-neutral", sentiment.sentimentNeutral },
{ "sentiment-score-positive", sentiment.sentimentPositive }
};
String json = JsonConvert.SerializeObject(cxmPayload, Formatting.Indented);
StringContent content = new StringContent(json);
HttpResponseMessage response = await cxmClient.PatchAsync(uri, content);
try
{
response.EnsureSuccessStatusCode();
return(await StoreSentimentToDynamoAsync(caseReference, sentiment.sentimentRating));
}
catch (Exception error)
{
await SendFailureAsync(error.Message, "UpdateCaseDetailsAsync");
Console.WriteLine("ERROR : UpdateCaseDetailsAsync : " + error.Message);
return(false);
}
}
private async Task <Sentiment> GetSentimentFromAWSAsync(String customerContact)
{
Sentiment caseSentiment = new Sentiment();
try
{
AmazonComprehendClient comprehendClient = new AmazonComprehendClient(RegionEndpoint.EUWest2);
Console.WriteLine("Calling DetectSentiment");
DetectSentimentRequest detectSentimentRequest = new DetectSentimentRequest()
{
Text = customerContact,
LanguageCode = "en"
};
DetectSentimentResponse detectSentimentResponse = await comprehendClient.DetectSentimentAsync(detectSentimentRequest);
caseSentiment.success = true;
caseSentiment.sentimentRating = detectSentimentResponse.Sentiment.ToString().ToLower();
caseSentiment.sentimentMixed = ((int)(detectSentimentResponse.SentimentScore.Mixed * 100)).ToString();
caseSentiment.sentimentNegative = ((int)(detectSentimentResponse.SentimentScore.Negative * 100)).ToString();
caseSentiment.sentimentNeutral = ((int)(detectSentimentResponse.SentimentScore.Neutral * 100)).ToString();
caseSentiment.sentimentPositive = ((int)(detectSentimentResponse.SentimentScore.Positive * 100)).ToString();
return(caseSentiment);
}
catch (Exception error)
{
caseSentiment.success = false;
await SendFailureAsync("Getting Sentiment", error.Message);
Console.WriteLine("ERROR : GetSentimentFromAWSAsync : " + error.StackTrace);
return(caseSentiment);
}
}
public async Task FunctionHandler(object input, ILambdaContext context)
{
if (await GetSecrets())
{
JObject o = JObject.Parse(input.ToString());
caseReference = (string)o.SelectToken("CaseReference");
taskToken = (string)o.SelectToken("TaskToken");
Boolean liveInstance = false;
try
{
if (context.InvokedFunctionArn.ToLower().Contains("prod"))
{
Console.WriteLine("Prod version");
liveInstance = true;
tableName = "MailBotCasesLive";
}
}
catch (Exception)
{
}
if (liveInstance)
{
cxmEndPoint = secrets.cxmEndPointLive;
cxmAPIKey = secrets.cxmAPIKeyLive;
caseDetails = await GetCustomerContactAsync();
Sentiment sentimentLive = await GetSentimentFromAWSAsync(caseDetails.customerContact);
if (await UpdateCaseDetailsAsync(sentimentLive))
{
await SendSuccessAsync();
}
}
else
{
cxmEndPoint = secrets.cxmEndPointTest;
cxmAPIKey = secrets.cxmAPIKeyTest;
caseDetails = await GetCustomerContactAsync();
Sentiment sentimentTest = await GetSentimentFromAWSAsync(caseDetails.customerContact);
if (await UpdateCaseDetailsAsync(sentimentTest))
{
await SendSuccessAsync();
}
}
}
}
