/// <summary>
/// To create a new customer call anchor.
/// </summary>
/// <param name="customerSession">Customer session.</param>
/// <param name="customerConversation">Customer conversation.</param>
public CustomerCallAnchor(CustomerSession customerSession, ILogger logger, Conversation customerConversation)
{
this.customerConversation = customerConversation;
this.customerRemoteParticipant = customerConversation.RemoteParticipants[0];
this.customerSession = customerSession;
this.logger = logger;
}
/// <summary>
/// To create a new IM IVR.
/// </summary>
/// <param name="customerSession">Customer session.</param>
/// <param name="imCall">Im call.</param>
/// <param name="menu">Menu to use.</param>
/// <param name="conversationContextChannel">Conversation context channel.</param>
/// <param name="logger">Logger.</param>
public InstantMessagingIVR(CustomerSession customerSession,
InstantMessagingCall imCall,
ConversationContextChannel conversationContextChannel,
Menu menu,
ILogger logger)
{
this.customerSession = customerSession;
this.logger = logger;
this.imCall = imCall;
this.RegisterIMcallEventHandlers(imCall);
this.menu = menu;
if (conversationContextChannel != null)
{
this.channel = conversationContextChannel;
this.RegisterContextChannelHandlers(this.channel);
}
}
/// <summary>
/// Accept IM from Lync client
/// </summary>
/// <param name="sender">Source of the event</param>
/// <param name="e">InstantMessagingCall arguments</param>
private void IM_Received(object sender, CallReceivedEventArgs <InstantMessagingCall> e)
{
bool handled = false;
if (e.IsNewConversation)
{
lock (this.activeCustomerSessions)
{
if (!this.activeCustomerSessions.ContainsKey(e.Call.RemoteEndpoint.Uri))
{
Customer customer = new Customer(e.Call.RemoteEndpoint.Uri);
Menu menu = new Menu(this.moreInformationMessage, this.moreInformationLink, this.cweMessage, this.registryFilePath, this.XmlParser);
CustomerSession customerSession = new CustomerSession(customer, menu, this, this.logger);
this.activeCustomerSessions.Add(e.Call.RemoteEndpoint.Uri, customerSession);
customerSession.HandleIncomingInstantMessagingCall(e.Call);
handled = true;
}
}
}
if (!handled)
{
try
{
this.logger.Log("Declining IM call since this is a modality escalating call.");
Console.WriteLine("Declining IM call since this is a modality escalating call.");
e.Call.Decline();
}
catch (InvalidOperationException ioe)
{
this.logger.Log("Exception while declining call {0}", ioe);
Console.WriteLine("Exception while declining call {0}", ioe);
}
catch (RealTimeException rte)
{
this.logger.Log("Exception while declining call {0}", rte);
Console.WriteLine("Exception while declining call {0}", rte);
}
}
}
/// <summary>
/// Accept AV.
/// </summary>
/// <param name="sender">Source of the event</param>
/// <param name="e">AudioVideoCall arguments</param>
private void AV_Received(object sender, CallReceivedEventArgs <AudioVideoCall> e)
{
bool handled = false;
if (e.IsConferenceDialOut)
{
if (e.Call.Conversation.Id != null)
{
string customerUri = e.Call.Conversation.Id.Trim('>', '<');
lock (this.activeCustomerSessions)
{
if (activeCustomerSessions.ContainsKey(customerUri))
{
activeCustomerSessions[customerUri].HandleIncomingDialOutCall(e.Call);
handled = true;
}
}
}
}
else if (e.IsNewConversation)
{
if (e.Call.Conversation.Id != null)
{
string customerUri = e.Call.Conversation.Id.Trim('>', '<');
lock (this.activeCustomerSessions)
{
if (activeCustomerSessions.ContainsKey(customerUri))
{
activeCustomerSessions[customerUri].HandleIncomingAudioCall(e.Call);
handled = true;
}
else
{
string uri = e.Call.RemoteEndpoint.Uri;
Customer customer = new Customer(uri);
Menu menu = new Menu(this.moreInformationMessage, this.moreInformationLink, this.cweMessage, this.registryFilePath, this.XmlParser);
CustomerSession customerSession = new CustomerSession(customer, menu, this, this.logger);
this.activeCustomerSessions.Add(e.Call.RemoteEndpoint.Uri, customerSession);
customerSession.HandleIncomingAudioCall(e.Call);
handled = true;
}
}
}
}
if (!handled)
{
try
{
this.logger.Log("Declining AV call since this is a modality escalating call.");
Console.WriteLine("Declining AV call since this is a modality escalating call.");
e.Call.Decline();
}
catch (InvalidOperationException ioe)
{
this.logger.Log("Exception while declining call {0}", ioe);
Console.WriteLine("Exception while declining call {0}", ioe);
}
catch (RealTimeException rte)
{
this.logger.Log("Exception while declining call {0}", rte);
Console.WriteLine("Exception while declining call {0}", rte);
}
}
}