public override void OnRequestAgentModeChange(ref Agent agent, AgentMode agentMode)
{
try { throw new NotImplementedException("Invalid Agent Status."); } catch (Exception exception) { Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "", exception, Logger.LogLevel.Error); }
}
public override void OnRequestAgentBreak(ref Agent agent, AgentMode agentMode, string callSessionId)
{
var result = ArdsHandler.SendStatusChangeRequestBreak(agent.UserAuth, callSessionId);
agent.BreakRequsetHandle(result);
}
public override void OnCallReject(ref Agent agent, string callSessionId)
{
try { throw new NotImplementedException("Invalid Agent Status."); } catch (Exception exception) { Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "", exception, Logger.LogLevel.Error); }
}
public override void OnResetStatus(ref Agent agent)
{
agent.AgentCurrentState = new AgentIdle();
}
public override void OnLoggedOn(ref Agent agent, string callSessionId)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "Due to Reconfiguration",Logger.LogLevel.Info);
}
public override void OnFailMakeCall(ref Agent agent)
{
try { throw new NotImplementedException("Invalid Agent Status."); } catch (Exception exception) { Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "", exception, Logger.LogLevel.Error); }
}
public override void OnAnswerCall(ref Agent agent, string callSessionId)
{
agent.AgentCurrentState = new AgentBusy();
}
public override void OnEndBreak(ref Agent agent)
{
agent.CancelAgentBreakRequest();
}
public override void OnMakeCall(ref Agent agent)
{
agent.AgentCurrentState = new AgentBusy();
//ArdsHandler.ResourceStatusChangeBusy(dialPad.Auth, dialPad.CallSessionId); // call server not accept dis msg. kusal ask me to remove this update.
}
public override void OnRequestAgentBreak(ref Agent agent, string callSessionId, string breakReason)
{
agent.ResoursHandler.SendStatusChangeRequestBreak(agent.Auth, callSessionId, breakReason);
}
public override void OnOffline(ref Agent agent, string statusText)
{
agent.AgentCurrentState = new AgentOffline();
}
public override void OnMakeCall(ref Agent agent)
{
agent.AgentCurrentState = new AgentBusy();
}
public override void OnRequestAgentBreakCancel(ref Agent agent, string callSessionId)
{
agent.ResoursHandler.CancelBreakRequest(agent.Auth, callSessionId);
}