private static ICommunication fromAbandonedRecord(string[] record)
{
try
{
DateTime firstRingTime = DateTime.Parse(record[0]);
int accountCode = ClosingReport.sentinel;
int.TryParse(record[1], out accountCode);
TimeSpan callDuration = TimeManagement.StampToSpan(record[2]);
ICommunication comm = new Communication(
timeOfReceipt: firstRingTime,
groupId: accountCode,
direction: CommDirection.Inbound,
wasReceived: false,
timePendingResponse: null,
duration: callDuration
);
ClosingReport.log.TraceEvent(TraceEventType.Information, 0, $"Parsed communication: {comm}");
return(comm);
}
catch (Exception e)
{
throw new ParseException($"Unable to parse call from CVS row: {record}. Got error: {e.Message}");
}
}
private static ICommunication fromInboundRecord(string[] row)
{
try
{
DateTime firstRingTime = DateTime.Parse(row[0]);
string telephoneNumber = row[1];
TimeSpan callDuration = TimeManagement.StampToSpan(row[2]);
int agentId = ClosingReport.sentinel;
int.TryParse(row[3], out agentId);
int accountCode = ClosingReport.sentinel;
int.TryParse(row[4], out accountCode);
TimeSpan ringDuration = TimeManagement.StampToSpan(row[5]);
ICommunication comm = new Communication(
timeOfReceipt: firstRingTime,
groupId: accountCode,
direction: CommDirection.Inbound,
wasReceived: true,
timePendingResponse: ringDuration,
duration: callDuration
);
ClosingReport.log.TraceEvent(TraceEventType.Information, 0, $"Parsed communication: {comm}");
return(comm);
}
catch (Exception e)
{
throw new ParseException($"Unable to parse communication from CVS row: {row}. Got error: {e.Message}");
}
}