public HttpResponseMessage DialQueueOrNumber(DialQueueParameters clientParameters)
{
var response = new TwilioResponse();
if (string.IsNullOrEmpty(clientParameters.PhoneNumber))
{
_logger.Debug($"Dialling queue {clientParameters.QueueName} for client {clientParameters.ClientName}");
var queue = _queueService.ResolveByName(clientParameters.QueueName);
var call = _queueProvider.GetFirstCallFromQueue(queue);
response.DialQueue(clientParameters.QueueName, new { record = "record-from-answer" });
_queueStateHandler.DecreaseQueueByName(clientParameters.QueueName);
_callService.FlagCallConnected(call.Sid, clientParameters.ClientName);
}
else
{
var agentName = "";
var agent = new Agent();
string number;
if (!string.IsNullOrEmpty(clientParameters.From))
{
agentName = clientParameters.From.Split(':')[1];
var agentNamePeriod = agentName.Replace("_", ".");
agent = _agentService.GetAgentByAgentEmail(agentNamePeriod + "@letme.com");
}
if (agent.TeamId == "10") //Lead gen
{
number = WebConfigurationManager.AppSettings["TwilioNumberLeadGen"];
}
else if (agent.TeamId == "12")
{
number = WebConfigurationManager.AppSettings["TwilioNumberPM"];
}
else
{
number = WebConfigurationManager.AppSettings["TwilioNumber"];
}
var callId = _callService.LogOutboundCall(new Call
{
Dialled = clientParameters.PhoneNumber,
CallStatus = CallStatus.Initiated,
DateReceived = DateTime.Now,
ClientName = agentName
}).CallId;
var attributes = new { callerId = number, record = "record-from-answer", action = $"/api/CallStatus/Update?callId={callId}" };
response.Dial(clientParameters.PhoneNumber, attributes);
}
return Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
}
public bool Register(string email, string firstName, string lastName, string password, string queueId, string teamId)
{
var agent = new Agent
{
Email = email,
FirstName = firstName,
LastName = lastName,
Password = password,
//not assigning queues for the time being
QueueId = null,
TeamId = teamId
};
return _agentAuthenticationService.RegisterAgent(agent);
}
public bool RegisterAgent(Agent agent)
{
using (var db = _dbFactory.GetDatabase())
{
try
{
db.Execute(new RegisterAgent(agent));
return true;
}
catch (Exception ex)
{
_logger.Error($"Error registering user {agent.Email} - {ex}");
return false;
}
}
}
public Agent GetAgentByAgentEmail(string agentEmail)
{
var agent = new Agent();
using (var db = _dbFactory.GetDatabase())
{
try
{
agent = db.Query(new GetAgentByEmail(agentEmail));
}
catch (Exception ex)
{
_logger.Error($"Error occured executing GetAgentByEmail {agentEmail}. {ex}");
}
return agent ?? new Agent();
}
}
public AgentQueueRouteBuilder(Agent agent, Queue queue, string url)
{
_agent = agent;
_queue = queue;
_url = url;
}
public void Logout(Agent agent)
{
}
public RegisterAgent(Agent agent)
{
_agent = agent;
}
public bool RegisterAgent(Agent agent)
{
_logger.Debug($"Registering agent {agent.Email}");
agent.Credentials = _saltedHasher.CreateSaltedHash(agent.Password);
return _agentAuthenticationRepository.RegisterAgent(agent);
}