void telecomProvider_FaxToneDetected(object sender, LineEventArgs e)
{
if (e.LineNumber == lineNumber)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + lineNumber + ") Detected a fax tone", false);
if (Properties.Settings.Default.AutoForwardFaxTo != null && Properties.Settings.Default.AutoForwardFaxTo.Length > 0)
{
telecomProvider.TransferCall(e.LineNumber, Properties.Settings.Default.AutoForwardFaxTo);
}
else
{
imlInterp.SignalFaxTone();
}
}
}
void telecomProvider_RemoteOnHold(object sender, LineEventArgs e)
{
if (e.LineNumber == lineNumber)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + lineNumber + ") Call placed on hold from remote caller.", false);
imlInterp.SignalCallOnHold();
}
}
void telecomProvider_AnswerDetectMachineGreetingFinished(object sender, LineEventArgs e)
{
if (e.LineNumber == lineNumber)
{
if (scriptProcessor != null)
scriptProcessor.OnAnswerDetectMachineGreetingFinished(telecomProvider, e);
}
}
void telecomProvider_CallEnded(object sender, LineEventArgs e)
{
if (e.LineNumber == lineNumber)
{
try
{
LoggingService.AddLogEntry(LogLevel.Basic, "(Line " + e.LineNumber + ") Call Ended", false);
StopSounds(e.LineNumber);
// Add a call history item
if (Properties.Settings.Default.EnableCallHistory)
{
WOSI.CallButler.Data.CallButlerDataset.CallHistoryDataTable callHistoryTable = new WOSI.CallButler.Data.CallButlerDataset.CallHistoryDataTable();
WOSI.CallButler.Data.CallButlerDataset.CallHistoryRow callHistoryItem = callHistoryTable.NewCallHistoryRow();
callHistoryItem.CallDuration = (TimeSpan)(DateTime.Now - callStartTime);
callHistoryItem.CallerDisplayName = imlInterp.CallerDisplayName;
callHistoryItem.CallerHost = imlInterp.CallerHost;
callHistoryItem.CallerUsername = imlInterp.CallerUsername;
callHistoryItem.ToUsername = imlInterp.DialedUsername;
callHistoryItem.ToHost = imlInterp.DialedHost;
callHistoryItem.CallID = Guid.NewGuid();
callHistoryItem.CustomerID = Properties.Settings.Default.CustomerID;
callHistoryItem.Timestamp = callStartTime;
callHistoryTable.AddCallHistoryRow(callHistoryItem);
dataProvider.PersistCallHistory(callHistoryItem);
}
}
catch(Exception ex)
{
LoggingService.AddLogEntry(LogLevel.ErrorsOnly, "(Line " + lineNumber + ") Unable to add a call history entry: " + ex.ToString(), true);
}
//UpdateExtensionCall(e.LineNumber, CallStatus.NotOnCall, null, null);
//UpdateExtensionCallStatus(CallStatus.NotOnCall);
try
{
if (imlInterp == null)
{
LoggingService.AddLogEntry(LogLevel.ErrorsOnly, "**** Iml Interpreter is NULL", true);
}
imlInterp.SignalHangup();
}
catch(Exception ex)
{
LoggingService.AddLogEntry(LogLevel.ErrorsOnly, "(Line " + lineNumber + ") Unable to signal the end of a script: " + ex.ToString(), true);
}
if (imlInterp.ImlScript == null)
{
// Automatically unlock our line
Locked = false;
}
callID = Guid.Empty;
extension = null;
CheckAvailability();
}
}
public virtual void OnAnswerDetectMachineGreetingFinished(CallButler.Telecom.TelecomProviderBase telecomProvider, LineEventArgs e)
{
}
protected void RaiseAnswerDetectHuman(LineEventArgs e)
{
if (AnswerDetectHuman != null)
AnswerDetectHuman(this, e);
}
protected void RaiseRemoteOnHold(LineEventArgs e)
{
if (RemoteOnHold != null)
RemoteOnHold(this, e);
}
void telecomProvider_TransferSucceeded(object sender, LineEventArgs e)
{
if (e.LineNumber == lineNumber)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + lineNumber + ") Transfer succeeded", false);
imlInterp.SignalTransferSuccess();
}
}
protected void RaiseFaxToneDetected(LineEventArgs e)
{
if(FaxToneDetected != null)
FaxToneDetected(this, e);
}
protected void RaiseFinishedSpeaking(LineEventArgs e)
{
if (FinishedSpeaking != null)
FinishedSpeaking(this, e);
}
protected void RaiseCallEnded(LineEventArgs e)
{
if (CallEnded != null)
CallEnded(this, e);
}
protected void RaiseAnswerDetectMachineGreetingFinished(LineEventArgs e)
{
if (AnswerDetectMachineGreetingFinished != null)
AnswerDetectMachineGreetingFinished(this, e);
}
protected void RaiseAnswerDetectMachine(LineEventArgs e)
{
if (AnswerDetectMachine != null)
AnswerDetectMachine(this, e);
}
void telecomProvider_SoundFinishedPlaying(object sender, LineEventArgs e)
{
if (e.LineNumber == lineNumber)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + lineNumber + ") Finished playing sound", false);
imlInterp.SignalEventCallback(imlScriptEventToken);
}
}
protected void RaiseSoundFinishedPlaying(LineEventArgs e)
{
if (SoundFinishedPlaying != null)
SoundFinishedPlaying(this, e);
}
void telecomProvider_TransferFailed(object sender, LineEventArgs e)
{
if (e.LineNumber == lineNumber)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + lineNumber + ") Transfer failed", true);
imlInterp.SignalTransferFailure();
}
}
protected void RaiseTransferSucceeded(LineEventArgs e)
{
if (TransferSucceeded != null)
TransferSucceeded(this, e);
}
public virtual void OnAnswerDetectHuman(CallButler.Telecom.TelecomProviderBase telecomProvider, LineEventArgs e)
{
}
void telecomProvider_AnswerDetectHuman(object sender, LineEventArgs e)
{
if (e.LineNumber == lineNumber)
{
if (scriptProcessor != null)
scriptProcessor.OnAnswerDetectHuman(telecomProvider, e);
}
}
public virtual void OnCallFailed(CallButler.Telecom.TelecomProviderBase telecomProvider, LineEventArgs e)
{
}
void telecomProvider_CallEnded(object sender, LineEventArgs e)
{
UpdatePerformanceCounters();
}
