/// <summary>
/// Sends the ticket to moderators.
/// </summary>
/// <param name="ticket">The ticket.</param>
internal static void SendTicketToModerators(SupportTicket ticket)
{
var message = new ServerMessage(LibraryParser.OutgoingRequest("ModerationToolIssueMessageComposer"));
message = ticket.Serialize(message);
Azure.GetGame().GetClientManager().StaffAlert(message);
}
/// <summary>
/// Sends the new ticket.
/// </summary>
/// <param name="session">The session.</param>
/// <param name="category">The category.</param>
/// <param name="type">The type.</param>
/// <param name="reportedUser">The reported user.</param>
/// <param name="message">The message.</param>
/// <param name="messages">The messages.</param>
internal void SendNewTicket(GameClient session, int category, int type, uint reportedUser, string message,
List<string> messages)
{
uint id;
if (session.GetHabbo().CurrentRoomId <= 0)
{
using (IQueryAdapter dbClient = AzureEmulator.GetDatabaseManager().GetQueryReactor())
{
dbClient.SetQuery(string.Concat("INSERT INTO moderation_tickets (score,type,status,sender_id,reported_id,moderator_id,message,room_id,room_name,timestamp) VALUES (1,'", category, "','open','", session.GetHabbo().Id, "','", reportedUser, "','0',@message,'0','','", AzureEmulator.GetUnixTimeStamp(), "')"));
dbClient.AddParameter("message", message);
id = (uint)dbClient.InsertQuery();
dbClient.RunFastQuery(string.Format("UPDATE users_info SET cfhs = cfhs + 1 WHERE user_id = {0}", session.GetHabbo().Id));
}
var ticket = new SupportTicket(id, 1, category, type, session.GetHabbo().Id, reportedUser, message, 0u, "",
AzureEmulator.GetUnixTimeStamp(), messages);
Tickets.Add(ticket);
SendTicketToModerators(ticket);
return;
}
RoomData data = AzureEmulator.GetGame().GetRoomManager().GenerateNullableRoomData(session.GetHabbo().CurrentRoomId);
using (IQueryAdapter dbClient = AzureEmulator.GetDatabaseManager().GetQueryReactor())
{
dbClient.SetQuery(string.Concat("INSERT INTO moderation_tickets (score,type,status,sender_id,reported_id,moderator_id,message,room_id,room_name,timestamp) VALUES (1,'", category, "','open','", session.GetHabbo().Id, "','", reportedUser, "','0',@message,'", data.Id, "',@name,'", AzureEmulator.GetUnixTimeStamp(), "')"));
dbClient.AddParameter("message", message);
dbClient.AddParameter("name", data.Name);
id = (uint)dbClient.InsertQuery();
dbClient.RunFastQuery(string.Format("UPDATE users_info SET cfhs = cfhs + 1 WHERE user_id = {0}", session.GetHabbo().Id));
}
var ticket2 = new SupportTicket(id, 1, category, type, session.GetHabbo().Id, reportedUser, message, data.Id, data.Name,
AzureEmulator.GetUnixTimeStamp(), messages);
Tickets.Add(ticket2);
SendTicketToModerators(ticket2);
}
/// <summary>
/// Serializes the ticket chatlog.
/// </summary>
/// <param name="ticket">The ticket.</param>
/// <param name="roomData">The room data.</param>
/// <param name="timestamp">The timestamp.</param>
/// <returns>ServerMessage.</returns>
/// <exception cref="System.NullReferenceException">No room found.</exception>
internal static ServerMessage SerializeTicketChatlog(SupportTicket ticket, RoomData roomData, double timestamp)
{
var message = new ServerMessage();
RoomData room = AzureEmulator.GetGame().GetRoomManager().GenerateRoomData(ticket.RoomId);
//if (room == null)
//{
// throw new NullReferenceException("No room found.");
//}
message.Init(LibraryParser.OutgoingRequest("ModerationToolIssueChatlogMessageComposer"));
message.AppendInteger(ticket.TicketId);
message.AppendInteger(ticket.SenderId);
message.AppendInteger(ticket.ReportedId);
message.AppendInteger(ticket.RoomId);
message.AppendByte(1);
message.AppendShort(2);
message.AppendString("roomName");
message.AppendByte(2);
message.AppendString(ticket.RoomName);
message.AppendString("roomId");
message.AppendByte(1);
message.AppendInteger(ticket.RoomId);
var tempChatlogs = room.RoomChat.Reverse().Skip(Math.Max(0, room.RoomChat.Count() - 60)).Take(60).ToList();
message.AppendShort(tempChatlogs.Count());
foreach (var chatLog in tempChatlogs)
{
chatLog.Serialize(ref message);
}
tempChatlogs = null;
return message;
}
/// <summary>
/// Sends the ticket update to moderators.
/// </summary>
/// <param name="ticket">The ticket.</param>
internal static void SendTicketUpdateToModerators(SupportTicket ticket)
{
}
