public static WebMethodResponse AccessTeamActions(int requestId, WorkflowAction action, string comments)
{
//TODO: get actorId from current user
var accessReq = new AccessRequest(requestId);
comments = comments.FromJSONStringToObj<string>();
switch (action)
{
case WorkflowAction.Ack:
return accessReq.Ack();
case WorkflowAction.Change:
return accessReq.RequestToChange(comments);
case WorkflowAction.Cancel:
return accessReq.NoAccess(action, comments);
case WorkflowAction.Denied:
return accessReq.NoAccess(action, comments);
default:
return new WebMethodResponse(false, "AIM", "Unknown operation");
}
}
public static WebMethodResponse BuilderActions(int requestId, WorkflowAction action)
{
//TODO: get actorId from current user
var accessReq = new AccessRequest(requestId);
switch (action)
{
case WorkflowAction.Cancel:
return accessReq.NoAccess(action, "");
case WorkflowAction.Complete:
return accessReq.FinalizeRequest();
case WorkflowAction.Ticket:
return accessReq.CreateServiceDeskTicket();
default:
return new WebMethodResponse(false, "BuilderActions", "Unknown action");
}
}
static bool overdue(SNAP_Workflow_State wfState, string overdueType)
{
DateTime dueDate = DateTime.Parse(wfState.dueDate.ToString());
TimeSpan diff = DateTime.Now.Subtract(dueDate);
int overdueAlertIntervalInDays = Convert.ToInt16(ConfigurationManager.AppSettings["OverdueAlertIntervalInDays"]);
int overdueAlertMaxDay = Convert.ToInt16(ConfigurationManager.AppSettings["OverdueAlertMaxDay"]);
if (overdueAlertMaxDay <= 0 || overdueAlertIntervalInDays <= 0)
return false;
if (wfState.workflowStatusEnum != (byte)WorkflowState.Pending_Approval
&& wfState.workflowStatusEnum != (byte)WorkflowState.Change_Requested)
return false;
if (diff.Days >= overdueAlertMaxDay
&& (wfState.workflowStatusEnum == (byte)WorkflowState.Pending_Approval
|| wfState.workflowStatusEnum == (byte)WorkflowState.Change_Requested))
{
var accessReq = new AccessRequest(wfState.SNAP_Workflow.requestId);
accessReq.NoAccess(WorkflowAction.Abandon, string.Format("Request has been abandoned because of inactivity. Maximum overdue days ({0}) for action reached.", overdueAlertMaxDay));
return false;
}
if (diff.Days < overdueAlertMaxDay && diff.Days > 0)
{
// at least more than 24 hours over due
if (diff.Days % overdueAlertIntervalInDays == 1 || overdueAlertIntervalInDays == 1) // also every x interval days to send alert
{
if (wfState.workflowStatusEnum == (byte)WorkflowState.Pending_Approval
|| wfState.workflowStatusEnum == (byte)WorkflowState.Change_Requested)
{
wfState.SNAP_Workflow.SNAP_Workflow_Comments.Add(new SNAP_Workflow_Comment()
{
commentText =
"Overdue: " + overdueType.Replace('_', ' '),
commentTypeEnum =
(byte) CommentsType.Email_Reminder,
createdDate = DateTime.Now
});
return true;
}
}
}
return false;
}