public ServiceRequest LookupSR(string incident_id, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
string request, response, logMessage, logNote;
SRSVC.WC_Service_Request_BSClient client = new SRSVC.WC_Service_Request_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if(SRServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(SRServiceTimeout );
SRSVC.WC_Service_Request_BSQueryPage_Input ip = new SRSVC.WC_Service_Request_BSQueryPage_Input();
ServiceRequest sr = new ServiceRequest();
ip.ListOfWc_Service_Request_Io = new SRSVC.ListOfWc_Service_Request_IoQuery();
ip.ListOfWc_Service_Request_Io.ServiceRequest = new SRSVC.ServiceRequestQuery();
ip.ListOfWc_Service_Request_Io.ServiceRequest.Id = new SRSVC.queryType();
if (!String.IsNullOrEmpty(incident_id))
{
ip.ListOfWc_Service_Request_Io.ServiceRequest.Id.Value = "='" + incident_id + "'";
}
else
{
throw new Exception("Service Request ID is empty.");
}
ip.ListOfWc_Service_Request_Io.ServiceRequest.Description = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.Description.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.ContactId = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.ContactId.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.OwnedById = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.OwnedById.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.Owner = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.Owner.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.Priority = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.Priority.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.SRNumber = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.SRNumber.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.SRType = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.SRType.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.SerialNumber = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.SerialNumber.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.Severity = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.Severity.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.Status = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.Status.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.Type = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.Type.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.ProductId = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.ProductId.Value = String.Empty;
ip.ListOfWc_Service_Request_Io.ServiceRequest.Product = new SRSVC.queryType();
ip.ListOfWc_Service_Request_Io.ServiceRequest.Product.Value = String.Empty;
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
try
{
SRSVC.WC_Service_Request_BSQueryPage_Output op;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
op = client.WC_Service_Request_BSQueryPage(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
SRSVC.ServiceRequestData opData = op.ListOfWc_Service_Request_Io.ServiceRequest[0];
sr.RequestID = opData.Id;
sr.RequestNumber = opData.SRNumber;
//sr.IncidentID
//sr.IncidentRef
sr.Status = opData.Status;
sr.Severity = opData.Severity;
sr.RequestType = opData.SRType;
sr.Summary = opData.Description;
sr.SerialNumber = opData.SerialNumber;
sr.Owner = opData.Owner;
sr.OwnerID = opData.OwnedById;
sr.Product = opData.ProductId;
sr.ProductDescription = opData.Product;
}
logMessage = "Request of loading Service Request (Success). SR ID = " + incident_id;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of loading Service Request (Success). SR ID = " + incident_id;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
sr.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Lookup Service Request", _logIncidentId, _logContactId);
}
return sr;
}
public ServiceRequest UpdateSR(ServiceRequest sr, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
string request, response, logMessage, logNote;
SRSVC.WC_Service_Request_BSClient client = new SRSVC.WC_Service_Request_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if(SRServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(SRServiceTimeout );
SRSVC.WC_Service_Request_BSUpdate_Input ip = new SRSVC.WC_Service_Request_BSUpdate_Input();
ip.ListOfWc_Service_Request_Io = new SRSVC.ListOfWc_Service_Request_IoData();
ip.ListOfWc_Service_Request_Io.ServiceRequest = new SRSVC.ServiceRequestData[1];
ip.ListOfWc_Service_Request_Io.ServiceRequest[0] = new SRSVC.ServiceRequestData();
if (sr.RequestID != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Id = sr.RequestID;
}
else
{
sr.ErrorMessage = "The following error occurred when doing the Create: SR ID is empty";
return sr;
}
if (sr.Summary != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Description = sr.Summary;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Description = String.Empty;
}
if (sr.ContactID != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ContactId = sr.ContactID;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ContactId = String.Empty;
}
if (sr.Severity != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Severity = sr.Severity;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Severity = String.Empty;
}
if (sr.RequestType != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].SRType = sr.RequestType;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].SRType = String.Empty;
}
if (sr.SerialNumber != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].SerialNumber = sr.SerialNumber;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].SerialNumber = String.Empty;
}
if (sr.Status != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Status = sr.Status;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Status = String.Empty;
}
if (sr.IncidentID != null || sr.IncidentRef != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].IntegrationId = sr.IncidentID + "," + sr.IncidentRef;
}
if (sr.RnowHost != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].IntegrationSite = sr.RnowHost;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].IntegrationSite = String.Empty;
}
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
try
{
SRSVC.WC_Service_Request_BSUpdate_Output op;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
op = client.WC_Service_Request_BSUpdate(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
SRSVC.ServiceRequestId opData = op.ListOfWc_Service_Request_Io[0];
sr.RequestID = opData.Id;
}
logMessage = "Request of updating Service Request (Success). SR ID = " + sr.RequestID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of updating Service Request (Success). SR ID = " + sr.RequestID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
sr.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Update Service Request", _logIncidentId, _logContactId);
}
return sr;
}
public ContactModel[] LookupContactList(string firstname, string lastname, string phone, string email, int _logIncidentId = 0, int _logContactId = 0)
{
string request, response, logMessage, logNote;
CONTACTSVC.WC_Contacts_BSClient client = new CONTACTSVC.WC_Contacts_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if (ContactServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(ContactServiceTimeout );
ContactModel[] retvals = null;
if (String.IsNullOrWhiteSpace(ContactURL) || String.IsNullOrWhiteSpace(ContactServiceUsername) || String.IsNullOrWhiteSpace(ContactServicePassword))
{
throw new Exception("Provider's InitForContact not run.");
}
//WC_Contacts_BS client = SiebelProxyFactory.GetContactInstance(ContactListLookupURL, ContactServiceUsername, ContactServicePassword, ContactServiceTimeout);
CONTACTSVC.WC_Contacts_BSQueryPage_Input ip = new CONTACTSVC.WC_Contacts_BSQueryPage_Input();
ip.ListOfWc_Contacts_Io = new CONTACTSVC.ListOfWc_Contacts_IoQuery();
ip.ListOfWc_Contacts_Io.Contact = new CONTACTSVC.ContactQuery();
ip.ListOfWc_Contacts_Io.Contact.EmailAddress = new CONTACTSVC.queryType();
ip.ListOfWc_Contacts_Io.Contact.EmailAddress.Value = String.Empty;
ip.ListOfWc_Contacts_Io.Contact.WorkPhone = new CONTACTSVC.queryType();
ip.ListOfWc_Contacts_Io.Contact.WorkPhone.Value = String.Empty;
ip.ListOfWc_Contacts_Io.Contact.FirstName = new CONTACTSVC.queryType();
ip.ListOfWc_Contacts_Io.Contact.FirstName.Value = String.Empty;
ip.ListOfWc_Contacts_Io.Contact.LastName = new CONTACTSVC.queryType();
ip.ListOfWc_Contacts_Io.Contact.LastName.Value = String.Empty;
string searchSpec = "";
string firstNameSearchSpec = "";
if (!String.IsNullOrEmpty(firstname))
{
firstNameSearchSpec = "[FirstName]~LIKE '" + firstname + "'";
searchSpec = firstNameSearchSpec;
}
string lastNameSearchSpec = "";
if (!String.IsNullOrEmpty(lastname))
{
lastNameSearchSpec = "[LastName]~LIKE '" + lastname + "'";
searchSpec = lastNameSearchSpec;
}
string nameSearchSpec = "";
if (firstNameSearchSpec != "" && lastNameSearchSpec != "")
{
nameSearchSpec = "(" + firstNameSearchSpec + " AND " + lastNameSearchSpec + ")";
searchSpec = nameSearchSpec;
}
if (!String.IsNullOrEmpty(email))
{
if (searchSpec != "")
{
searchSpec = searchSpec + " OR [EmailAddress]~LIKE '" + email + "'";
}
else
{
searchSpec = searchSpec + "[EmailAddress]~LIKE '" + email + "'";
}
}
if (!String.IsNullOrEmpty(phone))
{
if (searchSpec != "")
{
searchSpec = searchSpec + " OR [WorkPhone]~LIKE '" + phone + "'";
}
else
{
searchSpec = searchSpec + "[WorkPhone]~LIKE '" + phone + "'";
}
}
ip.ListOfWc_Contacts_Io.Contact.searchspec = searchSpec;
ip.ListOfWc_Contacts_Io.pagesize = "20";
ip.ListOfWc_Contacts_Io.Contact.Id = new CONTACTSVC.queryType();
ip.ListOfWc_Contacts_Io.Contact.Id.Value = String.Empty;
ip.ListOfWc_Contacts_Io.Contact.PrimaryOrganizationId = new CONTACTSVC.queryType();
ip.ListOfWc_Contacts_Io.Contact.PrimaryOrganizationId.Value = String.Empty;
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
try
{
CONTACTSVC.WC_Contacts_BSQueryPage_Output opList;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", ContactServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", ContactServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
opList = client.WC_Contacts_BSQueryPage(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
}
if (opList.ListOfWc_Contacts_Io.Contact == null)
return retvals;
List<ContactModel> contacts = new List<ContactModel>();
foreach (CONTACTSVC.ContactData op in opList.ListOfWc_Contacts_Io.Contact)
{
ContactModel contact = new ContactModel();
contact.ContactPartyID = op.Id;
contact.FirstName = op.FirstName;
contact.LastName = op.LastName;
contact.Email = op.EmailAddress;
contact.PhoneNumber = op.WorkPhone;
contact.ContactOrgID = op.PrimaryOrganizationId;
contacts.Add(contact);
}
if (contacts.Count > 0)
retvals = contacts.ToArray();
logMessage = "Request of search Contact (Success). FirstName = " + firstname + "; LastName = " + lastname + "Email = " + email + "; Phone = " + phone;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of search Contact (Success). FirstName = " + firstname + "; LastName = " + lastname + "Email = " + email + "; Phone = " + phone;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
List<ContactModel> contacts = new List<ContactModel>();
ContactModel contact = new ContactModel();
contact.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
contacts.Add(contact);
retvals = contacts.ToArray();
logMessage = "Request of search Contact (Failure). Email = " + email + "; Phone = " + phone + ". Error: " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of search Contact (Failure). Email = " + email + "; Phone = " + phone + ". Error: " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Search Contact", _logIncidentId, _logContactId);
}
return retvals;
}
/* This method calls
* WC_Contacts_BSClient : WC_Contacts_BSQueryPage
* Called by SRlistVirtualTable GetRows() to display Service Requests for a contact
*/
public ServiceRequest[] LookupSRbyContactPartyID(IList<string> columns, string contact_id, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR is not run.");
}
string request, response, logMessage, logNote;
binding.MaxReceivedMessageSize = 2147483647;
CONTACTSVC.WC_Contacts_BSClient client = new CONTACTSVC.WC_Contacts_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if(SRServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(SRServiceTimeout );
CONTACTSVC.WC_Contacts_BSQueryPage_Input ip = new CONTACTSVC.WC_Contacts_BSQueryPage_Input();
ip.ListOfWc_Contacts_Io = new CONTACTSVC.ListOfWc_Contacts_IoQuery();
ip.ListOfWc_Contacts_Io.Contact = new CONTACTSVC.ContactQuery();
ip.ListOfWc_Contacts_Io.Contact.Id = new CONTACTSVC.queryType();
ip.ListOfWc_Contacts_Io.Contact.Id.Value = "='" + contact_id + "'";
ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest = new CONTACTSVC.ListOfServiceRequestQuery();
ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest.ServiceRequest = new CONTACTSVC.ServiceRequestQuery();
ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest.ServiceRequest.SRNumber = new CONTACTSVC.queryType();
foreach (PropertyInfo propertyInfo in ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest.ServiceRequest.GetType().GetProperties())
{
/* bc Incident/SR report tab is a special case, the columns are hard coded and fixed
* to show the combined rnow and siebel rows, IntegratrionId, summary, Id
* are diffent name
*/
foreach (string column in columns)
{
if (propertyInfo.Name == column.Split('.')[1] ||
propertyInfo.Name == "IntegrationId" ||
propertyInfo.Name == "Id" ||
propertyInfo.Name == "Abstract"
)
{
if (propertyInfo.PropertyType == typeof(CONTACTSVC.queryType))
{
CONTACTSVC.queryType queryType = new CONTACTSVC.queryType();
propertyInfo.SetValue(ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest.ServiceRequest, queryType, null);
}
break;
}
}
}
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
CONTACTSVC.WC_Contacts_BSQueryPage_Output opList;
try
{
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
opList = client.WC_Contacts_BSQueryPage(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
logMessage = "Request of SRs by contactID (Success). Siebel Contact ID = " + contact_id;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
response = eBehavior.msgInspector.resPayload;
logMessage = "Response of SRs by contactID (Success). Siebel Contact ID = " + contact_id;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
logMessage = "Request of SRs by contactID (Failure). Siebel Contact ID = " + contact_id;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
response = eBehavior.msgInspector.resPayload;
logMessage = "Response of SRs by contactID (Failure). Siebel Contact ID = " + contact_id;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "LookupSRbyContactPartyID");
throw ex;
}
CONTACTSVC.ContactData contactData = opList.ListOfWc_Contacts_Io.Contact[0];
if (contactData.ListOfServiceRequest.ServiceRequest == null)
return null;
ServiceRequest[] retvals = new ServiceRequest[contactData.ListOfServiceRequest.ServiceRequest.Length];
int i = 0;
foreach (CONTACTSVC.ServiceRequestData sr in contactData.ListOfServiceRequest.ServiceRequest)
{
if (sr.IntegrationId == null || sr.IntegrationId == "")
{
ServiceRequest req = new ServiceRequest();
req.RequestID = sr.Id;
req.RequestNumber = sr.SRNumber;
req.Status = sr.Status;
req.Summary = sr.Abstract;
req.RequestDate = (DateTime)sr.Created;
retvals[i] = req;
i++;
}
}
return retvals;
}
/* call WC_Service_Request_BSClient : WC_Service_Request_BSQueryPage
* Output : WC_Service_Request_BSQueryPage_Output.ListOfWc_Service_Request_Io.ServiceRequest
* call dictAddProperty() to add the individual property name, type, and value
* for dynamic columns feature
*/
public Dictionary<string, string> LookupSRDetail(IList<string> columns, string srId, int _logIncidentId = 0, int _logContactId = 0)
{
// can reuse Contact URL, service username and password, is all the same
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForContact not run.");
}
string request, response, logMessage, logNote;
SRSVC.WC_Service_Request_BSClient client = new SRSVC.WC_Service_Request_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if(SRServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(SRServiceTimeout );
SRSVC.WC_Service_Request_BSQueryPage_Input ip = new SRSVC.WC_Service_Request_BSQueryPage_Input();
ip.ListOfWc_Service_Request_Io = new SRSVC.ListOfWc_Service_Request_IoQuery();
ip.ListOfWc_Service_Request_Io.ServiceRequest = new SRSVC.ServiceRequestQuery();
foreach (PropertyInfo propertyInfo in ip.ListOfWc_Service_Request_Io.ServiceRequest.GetType().GetProperties())
{
foreach (string column in columns)
{
if (propertyInfo.Name == column.Split('.')[1])
{
if (propertyInfo.PropertyType == typeof(SRSVC.queryType))
{
SRSVC.queryType queryType = new SRSVC.queryType();
propertyInfo.SetValue(ip.ListOfWc_Service_Request_Io.ServiceRequest, queryType, null);
}
break;
}
}
}
ip.ListOfWc_Service_Request_Io.ServiceRequest.Id.Value = "='" + srId + "'";
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
SRSVC.WC_Service_Request_BSQueryPage_Output opList;
try
{
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
opList = client.WC_Service_Request_BSQueryPage(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
logMessage = "Request of SR detail (Success). Siebel srId = " + srId;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
response = eBehavior.msgInspector.resPayload;
logMessage = "Response of SR detail (Success). Siebel srId = " + srId;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
}
catch (Exception ex)
{
opList = client.WC_Service_Request_BSQueryPage(ip);
request = eBehavior.msgInspector.reqPayload;
logMessage = "Request of SR detail (Failure). Siebel srId = " + srId;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
response = eBehavior.msgInspector.resPayload;
logMessage = "Response of SR detail (Failure). Siebel srId = " + srId;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "client.WC_Contacts_BSQueryPage(ip)");
throw ex;
}
Dictionary<string, string> dictDetail = new Dictionary<string, string>();
SRSVC.ServiceRequestData srData = opList.ListOfWc_Service_Request_Io.ServiceRequest[0];
foreach (PropertyInfo propertyInfo in srData.GetType().GetProperties())
{
Object propVal = srData.GetType().GetProperty(propertyInfo.Name).GetValue(srData, null);
dictAddProperty(propertyInfo, propVal, ref dictDetail);
}
return dictDetail;
}
// Activity
public Activity CreateActivity(Activity activity, int _logIncidentId = 0, int _logContactId = 0)
{
// reuse SR web service
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername)
|| String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
string request, response, logMessage, logNote;
SRSVC.WC_Service_Request_BSClient client = new SRSVC.WC_Service_Request_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if (ActivityServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(ActivityServiceTimeout);
SRSVC.WC_Service_Request_BSInsert_Input ip = new SRSVC.WC_Service_Request_BSInsert_Input();
ip.ListOfWc_Service_Request_Io = new SRSVC.ListOfWc_Service_Request_IoData();
ip.ListOfWc_Service_Request_Io.ServiceRequest = new SRSVC.ServiceRequestData[1];
ip.ListOfWc_Service_Request_Io.ServiceRequest[0] = new SRSVC.ServiceRequestData();
if (activity.SrID != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Id = activity.SrID;
}
else
{
activity.ErrorMessage = "The following error occurred when doing the Create: SR ID is empty";
return activity;
}
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction = new SRSVC.ListOfActionData();
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action = new SRSVC.ActionData[1];
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0] = new SRSVC.ActionData();
if (activity.Comment != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Description2 = activity.Description;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Type = activity.ActivityType;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Comment = activity.Comment;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Description2 = activity.Description;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Due = activity.Due;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].DueSpecified = true;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Priority = activity.Priority;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Status = activity.Status;
}
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
try
{
SRSVC.WC_Service_Request_BSInsert_Output op;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
op = client.WC_Service_Request_BSInsert(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
SRSVC.ServiceRequestId opData = op.ListOfWc_Service_Request_Io[0];
activity.ID = opData.ListOfAction[0].Id;
}
logMessage = "Request of creating Activity (Success). Created Activity ID = " + activity.ID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Activity(Success). Created Activity ID = " + activity.ID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
activity.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of creating Activity(Failure). " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Activity(Failure). " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Create Activity of Service Request", _logIncidentId, _logContactId);
}
return activity;
}
public Asset SerialNumberValidation(string serialNum, string orgId, int _logIncidentId = 0, int _logContactId = 0)
{
// can reuse SRURL, service username and password, is all the same
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForAsset not run.");
}
string request, response, logMessage, logNote;
ASSETSVC.AssetManagementPortClient client = new ASSETSVC.AssetManagementPortClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if (SRServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(SRServiceTimeout);
Asset retval = null;
ASSETSVC.AssetManagementQueryPage_Input ip = new ASSETSVC.AssetManagementQueryPage_Input();
ip.ListOfAsset_Management_Io = new ASSETSVC.ListOfAsset_Management_IoQuery();
ip.ListOfAsset_Management_Io.AssetMgmtAsset = new ASSETSVC.AssetMgmtAssetQuery();
ip.ListOfAsset_Management_Io.AssetMgmtAsset.SerialNumber = new ASSETSVC.queryType();
ip.ListOfAsset_Management_Io.AssetMgmtAsset.SerialNumber.Value = "='" + serialNum + "'";
ip.ListOfAsset_Management_Io.AssetMgmtAsset.OrganizationId = new ASSETSVC.queryType();
ip.ListOfAsset_Management_Io.AssetMgmtAsset.OrganizationId.Value = "='" + orgId + "'";
ip.ListOfAsset_Management_Io.AssetMgmtAsset.Id= new ASSETSVC.queryType();
ip.ListOfAsset_Management_Io.AssetMgmtAsset.Id.Value = String.Empty;
ip.ListOfAsset_Management_Io.AssetMgmtAsset.ProductId = new ASSETSVC.queryType();
ip.ListOfAsset_Management_Io.AssetMgmtAsset.ProductId.Value = String.Empty;
ip.ListOfAsset_Management_Io.AssetMgmtAsset.ProductName = new ASSETSVC.queryType();
ip.ListOfAsset_Management_Io.AssetMgmtAsset.ProductName.Value = String.Empty;
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
ASSETSVC.AssetManagementQueryPage_Output opList;
try
{
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
opList = client.AssetManagementQueryPage(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
}
ASSETSVC.AssetMgmtAssetData[] assets = opList.ListOfAsset_Management_Io.AssetMgmtAsset;
if (assets == null)
{
retval = null;
logMessage = "Request of serial number validation (Failure). Serial Number = " + serialNum + "; Account Org ID = " + orgId;
logNote = "Request Payload: " + request;
log.NoticeLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of serial number validation (Failure). Serial Number = " + serialNum + "; Account Org ID = " + orgId;
logNote = "Response Payload: " + response;
log.NoticeLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
else
{
ASSETSVC.AssetMgmtAssetData asset = assets[0];
retval = new Asset();
retval.AssetID = asset.Id;
retval.SerialNumber = asset.SerialNumber;
retval.AccountOrgID = asset.AccountOrgId;
retval.ProductID = asset.ProductId;
retval.ProductName = asset.ProductName;
logMessage = "Request of serial number validation (Success). Serial Number = " + serialNum + "; Account Org ID = " + orgId;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of serial number validation (Success). Serial Number = " + serialNum + "; Account Org ID = " + orgId;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
retval = new Asset();
retval.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of serial number validation (Failure). Serial Number = " + serialNum + "; Account Org ID = " + orgId + "; Error: " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of serial number validation (Failure). Serial Number = " + serialNum + "; Account Org ID = " + orgId + "; Error: " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Lookup Service Request", _logIncidentId, _logContactId);
}
return retval;
}
public List<Dictionary<string, string>> LookupAssetList(IList<string> columns, string contactId, int _logIncidentId = 0, int _logContactId = 0)
{
// can reuse SRURL, service username and password, is all the same
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForAsset not run.");
}
string request, response, logMessage, logNote;
binding.MaxReceivedMessageSize = 2147483647;
ASSETSVC.AssetManagementPortClient client = new ASSETSVC.AssetManagementPortClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if (SRServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(SRServiceTimeout);
ASSETSVC.AssetManagementQueryPage_Input ip = new ASSETSVC.AssetManagementQueryPage_Input();
ip.ListOfAsset_Management_Io = new ASSETSVC.ListOfAsset_Management_IoQuery();
ip.ListOfAsset_Management_Io.AssetMgmtAsset = new ASSETSVC.AssetMgmtAssetQuery();
foreach (PropertyInfo propertyInfo in ip.ListOfAsset_Management_Io.AssetMgmtAsset.GetType().GetProperties())
{
foreach (string column in columns)
{
if (propertyInfo.Name == column.Split('.')[1])
{
if (propertyInfo.PropertyType == typeof(ASSETSVC.queryType))
{
ASSETSVC.queryType queryType = new ASSETSVC.queryType();
propertyInfo.SetValue(ip.ListOfAsset_Management_Io.AssetMgmtAsset, queryType, null);
}
break;
}
}
}
ip.ListOfAsset_Management_Io.AssetMgmtAsset.PrimaryContactId = new ASSETSVC.queryType();
ip.ListOfAsset_Management_Io.AssetMgmtAsset.PrimaryContactId.Value = "='" + contactId + "'";
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
ASSETSVC.AssetManagementQueryPage_Output opList;
Stopwatch stopwatch = new Stopwatch();
try
{
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
opList = client.AssetManagementQueryPage(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
logMessage = "Request of asset list (Success). Siebel Contact ID = " + contactId;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
response = eBehavior.msgInspector.resPayload;
logMessage = "Response of asset list (Success). Siebel Contact ID = " + contactId;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
logMessage = "Request of asset list (Failure). Siebel Contact ID = " + contactId;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
response = eBehavior.msgInspector.resPayload;
logMessage = "Response of asset list (Failure). Siebel Contact ID = " + contactId;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "client.AssetManagementQueryPage(ip)");
throw ex;
}
if (opList.ListOfAsset_Management_Io.AssetMgmtAsset == null)
{
return null;
}
List<Dictionary<string, string>> dictDetailList = new List<Dictionary<string, string>>();
foreach (ASSETSVC.AssetMgmtAssetData assetData in opList.ListOfAsset_Management_Io.AssetMgmtAsset)
{
Dictionary<string, string> dictDetail = new Dictionary<string, string>();
foreach (PropertyInfo propertyInfo in assetData.GetType().GetProperties())
{
Object propVal = assetData.GetType().GetProperty(propertyInfo.Name).GetValue(assetData, null);
dictAddProperty(propertyInfo, propVal, ref dictDetail);
}
dictDetailList.Add(dictDetail);
}
return dictDetailList;
}
public Note CreateNoteAttachment(Note note, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(NoteURL) || String.IsNullOrWhiteSpace(NoteServiceUsername) || String.IsNullOrWhiteSpace(NoteServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
string request, response, logMessage, logNote;
ActivityRef.ActivityWSPortClient client = new ActivityRef.ActivityWSPortClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if(NoteServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(NoteServiceTimeout );
ActivityRef.ActivityUpdateMSO_Input ip = new ActivityRef.ActivityUpdateMSO_Input();
ip.ListOfActivity = new ActivityRef.Activity[1];
ip.ListOfActivity[0] = new ActivityRef.Activity();
if (note.NoteID != null)
{
ip.ListOfActivity[0].Id = note.NoteID;
}
else
{
note.ErrorMessage = "There is no Activity ID.";
return note;
}
if (note.SrID != null)
{
ip.ListOfActivity[0].ServiceRequestId = note.SrID;
}
else
{
note.ErrorMessage = "There is no Service Request ID.";
return note;
}
if (note.Content != null)
{
ip.ListOfActivity[0].ListOfRelatedAttachment = new ActivityRef.RelatedAttachment[1];
ip.ListOfActivity[0].ListOfRelatedAttachment[0] = new ActivityRef.RelatedAttachment();
ip.ListOfActivity[0].ListOfRelatedAttachment[0].FileName = "Chat Transcript From RNow - " + note.Created.Ticks.ToString();
ip.ListOfActivity[0].ListOfRelatedAttachment[0].FileExt = "txt";
ip.ListOfActivity[0].ListOfRelatedAttachment[0].ActivityId = note.NoteID;
var plainContent = System.Text.Encoding.UTF8.GetBytes(note.Content);
ip.ListOfActivity[0].ListOfRelatedAttachment[0].Attachment = plainContent;
}
else
{
note.ErrorMessage = "There is no content to save.";
return note;
}
Stopwatch stopwatch = new Stopwatch();
try
{
ActivityRef.ActivityUpdateMSO_Output op;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", NoteServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", NoteServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
op = client.ActivityUpdateMSO(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
ActivityRef.Activity[] opData = op.ListOfActivity;
note.NoteID = opData[0].Id;
}
logMessage = "Request of adding attachment to Note (Success). Updated Note ID = " + note.NoteID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of adding attachment to Note (Success). Updated Note ID = " + note.NoteID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
note.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of dding attachment to Note (Failure). " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of dding attachment to Note (Failure). " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Add attchment to Note", _logIncidentId, _logContactId);
}
return note;
}