/// <summary>
/// Method to parse service response and create contact center information.
/// </summary>
/// <returns>Contact center information.</returns>
/// <exception cref="XmlException">Thrown when deserialization fails.</exception>
private static ContactCenterInformation DeserializeResponseData(byte[] responseBytes)
{
ContactCenterInformation contactCenterInformation = null;
if (responseBytes != null && responseBytes.Length > 0)
{
XmlSerializer serializer = new XmlSerializer(typeof(queueUriMappingListType));
queueUriMappingListType deserializedResult = CommonHelper.DeserializeObjectFragment(responseBytes, serializer) as queueUriMappingListType;
if (deserializedResult != null && deserializedResult.queueUriMapping != null && deserializedResult.queueUriMapping.Length > 0)
{
Dictionary <string, string> mappingData = new Dictionary <string, string>(deserializedResult.queueUriMapping.Length);
foreach (queueUriMappingType queueUriMapping in deserializedResult.queueUriMapping)
{
if (queueUriMapping != null && !String.IsNullOrEmpty(queueUriMapping.queueName) && !String.IsNullOrEmpty(queueUriMapping.uriValue))
{
mappingData.Add(queueUriMapping.queueName, queueUriMapping.uriValue);
}
}
contactCenterInformation = new ContactCenterInformation(mappingData);
}
}
return(contactCenterInformation);
}
private void OnDefaultRoutingEndpointMessageReceived(object sender, MessageReceivedEventArgs args)
{
//First verify the origin to see whether it is a legitimate source (i.e. Contact Center WCF Service)
List <SignalingHeader> listOfHeaders = new List <SignalingHeader>(args.RequestData.SignalingHeaders);
listOfHeaders.ForEach(header =>
{
if (header.Name.Equals("Contact", StringComparison.OrdinalIgnoreCase))
{
// check whether the contact address is a trusted GRUU and thus a legitimate source
if (_acdPlatform._platform.TopologyConfiguration.IsTrusted(args.Participant.ContactUri))
{
//check that the verb and content-type of the incoming request
if (args.MessageType == MessageType.Service &&
args.ContentType != null &&
args.ContentType.Equals(this.DiscoveryContentType))
{
// this is a legitimate request, let's return the list of portals to the requestor.
// the information needed consists of a collection of token representing the portal and its SIP URI
_acdPlatform._wcfAnonymousSubscriberUri = args.Participant.Uri;
_acdPlatform.UpdateAcdPlatformAnonymousSubscriberUri(_acdPlatform._wcfAnonymousSubscriberUri);
try
{
// construct the list of Portals that need to be sent back.
queueUriMappingListType contactCenterDiscoveryInfo = new queueUriMappingListType();
contactCenterDiscoveryInfo.queueUriMapping = new queueUriMappingType[_acdPlatform._configuration.PortalConfigurations.Count];
int i = 0;
_acdPlatform._configuration.PortalConfigurations.ForEach(portalConfig =>
{
queueUriMappingType portalDiscoveryInfo = new queueUriMappingType();
portalDiscoveryInfo.queueName = portalConfig.Token;
portalDiscoveryInfo.uriValue = portalConfig.Uri;
contactCenterDiscoveryInfo.queueUriMapping[i++] = portalDiscoveryInfo;
});
//Serialize using XmlSerializer.
XmlSerializer serializer = new XmlSerializer(typeof(queueUriMappingListType));
string discoveryResponse = SerializerHelper.SerializeObjectFragment(contactCenterDiscoveryInfo, serializer);
args.SendResponse(ResponseCode.Success,
new ContentType("application/ContactCenterDiscovery+xml"),
discoveryResponse,
null);
}
catch (XmlException xe)
{
_acdPlatform._logger.Log("AcdPlatform experienced an issue serializing the Contact Center discovery info", xe);
}
catch (InvalidOperationException ivoex)
{
_acdPlatform._logger.Log("AcdPlatform failed to respond to a portal discovery request", ivoex);
}
catch (RealTimeException rtex)
{
_acdPlatform._logger.Log("AcdPlatform failed to respond to a portal discovery request", rtex);
}
}
}
}
});
}
