protected void lbyespar_Click(object sender, EventArgs e)
{
Hashtable data = new Hashtable();
data.Add("update", "none");
data.Add("ticket_id", txtticketid.Text);
data.Add("designation", Session["designation"].ToString());
data.Add("probtype", txtprobtype.Text);
data.Add("probsubtype", txtprobsubtype.Text);
data.Add("docomplain", txtdocomplain.Text);
data.Add("dorepair", txtdorepair.Text);
data.Add("priority", txtpriority.Text);
data.Add("eta", txteta.Text);
data.Add("ata", txtata.Text);
data.Add("atc", txtatc.Text);
data.Add("others", txtotherdesc.Text);
data.Add("taskdesc", txttastdesc.Text);
data.Add("labourcost", txtlabourcost.Text);
data.Add("additionalcost", txtaddcost.Text);
data.Add("partscost", txtpartcost.Text);
data.Add("total", txttotal.Text);
data.Add("tax", txttax.Text);
data.Add("grandtotal", txtgrandtotal.Text);
data.Add("workdonehead", txtwrkdnehead.Text);
data.Add("workdoneshift", txtwrkdneshift.Text);
data.Add("workdonetechnician", txtwrkdnetech.Text);
if (rbnopart.Checked == true)
{
data.Add("partsrequired", rbnopart.Text);
}
else if (rbyespart.Checked == true)
{
data.Add("partsrequired", rbyespart.Text);
}
else
{
data.Add("partsrequired", "");
}
data.Add("partsdesc", txtpartdesc.Text);
if (rbyespayment.Checked == true)
{
data.Add("customerpayment", rbyespayment.Text);
}
else if (rbnopayment.Checked == true)
{
data.Add("customerpayment", rbnopayment.Text);
}
else
{
data.Add("customerpayment", "");
}
data.Add("ticket_status", cbstatus.SelectedValue);
bll empcomup = new bll();
empcomup.updempcomp(data);
Session["compid"] = txtticketid.Text;
Response.Redirect("partreplacement.aspx");
}
protected void btnupd_Click(object sender, EventArgs e)
{
Hashtable data = new Hashtable();
string str2;
str2 = Request.QueryString["Empid"];
int id2 = Convert.ToInt32(str2);
if (id2 != 0)
{
if (Session["designation"].ToString() == "Shift engg")
{
data.Add("emp_technician", id2);
data.Add("update", "technician");
cbstatus.SelectedItem.Text = "Escalate to Help Desk";
Hashtable data2= new Hashtable();
data2.Add("ticket_id", txtticketid.Text);
data2.Add("desc","inform teachnician that new task has been assigned to him for '"+txtclientname.Text+"' and task description is '"+txttastdesc.Text +"' ");
data2.Add("pk",id2);
data2.Add("dbname", "employee");
bll helptakt = new bll();
helptakt.inshelptas(data2);
}
else if (Session["designation"].ToString() == "Head")
{
data.Add("emp_shift", id2);
data.Add("update", "shift");
}
}
else
{
data.Add("update", "none");
}
data.Add("ticket_id", txtticketid.Text);
data.Add("designation", Session["designation"].ToString());
data.Add("probtype" , txtprobtype.Text);
data.Add( "probsubtype",txtprobsubtype.Text);
data.Add( "docomplain",txtdocomplain.Text);
data.Add("dorepair" ,txtdorepair.Text);
data.Add("priority" , txtpriority.Text);
data.Add( "ticket_status",cbstatus.SelectedValue );
data.Add("eta" , txteta.Text);
data.Add( "ata", txtata.Text);
data.Add("atc" , txtatc.Text);
data.Add("others" , txtotherdesc.Text);
data.Add("taskdesc" ,txttastdesc.Text);
data.Add("labourcost" ,txtlabourcost.Text);
data.Add( "additionalcost",txtaddcost.Text);
data.Add( "partscost", txtpartcost.Text);
data.Add( "total",txttotal.Text);
data.Add("tax" ,txttax.Text );
data.Add("grandtotal" , txtgrandtotal.Text);
data.Add("assetid", txtassetid.Text);
data.Add("workdonehead" , txtwrkdnehead.Text);
data.Add( "workdoneshift",txtwrkdneshift.Text);
data.Add( "workdonetechnician",txtwrkdnetech.Text);
if(rbnopart.Checked ==true )
{
data.Add( "partsrequired", rbnopart .Text );
}
else if (rbyespart.Checked == true)
{
data.Add("partsrequired", rbyespart.Text);
}
else
{
data.Add("partsrequired", "");
}
data.Add ("partsdesc",txtpartdesc .Text );
if(rbyespayment .Checked ==true )
{
data.Add ("customerpayment",rbyespayment .Text );
}
else if (rbnopayment.Checked == true)
{
data.Add("customerpayment", rbnopayment.Text);
}
else
{
data.Add("customerpayment", "");
}
bll empcomup = new bll();
empcomup.updempcomp(data);
string empid;
empid = Request.QueryString["Empid"];
int eid = Convert.ToInt32(empid);
if (eid != 0)
{
bll count = new bll();
count.empcount(Convert.ToInt32(empid));
}
int id = Convert.ToInt32(txtticketid.Text );
lblupmess.Text = "Successfully Updated";
}
protected void btnupd_Click(object sender, EventArgs e)
{
Hashtable data = new Hashtable();
data.Add("update", "none");
data.Add("ticket_id", txtticketid.Text);
data.Add("designation", Session["designation"].ToString());
data.Add("probtype", txtprobtype.Text);
data.Add("probsubtype", txtprobsubtype.Text);
data.Add("docomplain", txtdocomplain.Text);
data.Add("dorepair", txtdorepair.Text);
data.Add("priority", txtpriority.Text);
data.Add("eta", txteta.Text);
data.Add("ata", txtata.Text);
data.Add("atc", txtatc.Text);
data.Add("others", txtotherdesc.Text);
data.Add("taskdesc", txttastdesc.Text);
data.Add("labourcost", txtlabourcost.Text);
data.Add("additionalcost", txtaddcost.Text);
data.Add("partscost", txtpartcost.Text);
data.Add("total", txttotal.Text);
data.Add("tax", txttax.Text);
data.Add("grandtotal", txtgrandtotal.Text);
data.Add("workdonehead", txtwrkdnehead.Text);
data.Add("workdoneshift", txtwrkdneshift.Text);
data.Add("workdonetechnician", txtwrkdnetech.Text);
if (rbnopart.Checked == true)
{
data.Add("partsrequired", rbnopart.Text);
}
else if (rbyespart.Checked == true)
{
data.Add("partsrequired", rbyespart.Text);
}
else
{
data.Add("partsrequired", "");
}
data.Add("partsdesc", txtpartdesc.Text);
if (rbyespayment.Checked == true)
{
data.Add("customerpayment", rbyespayment.Text);
}
else if (rbnopayment.Checked == true)
{
data.Add("customerpayment", rbnopayment.Text);
}
else
{
data.Add("customerpayment", "");
}
data.Add("assetid", txtassetid.Text);
data.Add("ticket_status", cbstatus.SelectedValue );
bll empcomup = new bll();
empcomup.updempcomp(data);
string str4;
str4 = Request.QueryString["Ticketid"];
int id = Convert.ToInt32(str4);
if (cbstatus.SelectedValue.ToString() == "Close")
{
Hashtable feedmail = new Hashtable();
bll fm = new bll();
feedmail = fm.feedbackmail(id);
System.Web.Mail.MailMessage mail = new System.Web.Mail.MailMessage();
mail.From = "*****@*****.**";
mail.To = feedmail["emailid"].ToString();
mail.Subject = "Feedback";
mail.BodyFormat = System.Web.Mail.MailFormat.Html;
mail.Body = "<html><body><br><br>Dear Client,<br><br>IFLCM would like to invite you to participate in a survey to tell us about your experiences with IFLCM.<br><br> The survey will take about 5 minutes to complete and can be accessed by clicking on the link below.<br><br>" + feedmail["body"].ToString() + " <br><br>Your feedback is very important, as the results of this survey will help us develop and offer better services to you, and other clients in the future. <br><br>Thank you in advance for your participation! <br><br> Please note: all of your answers are completely anonymous and confidential.<br><br> <br> Sincerely,<br> IFLCM Team </body></html>";
System.Web.Mail.SmtpMail.SmtpServer = "smtp.gmail.com";
//System.Web.Mail.SmtpMail.SmtpServer = "smtp.mail.yahoo.com";
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpauthenticate", "1");
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/sendusername", "*****@*****.**");
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/sendpassword", "cmsiflcm");
// - smtp.gmail.com use port 465 or 587
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpserverport", "465");
//mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpserverport", "25");
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpusessl", "true");
try
{
//System.Web.Mail.Send(mail);
System.Web.Mail.SmtpMail.Send(mail);
// Response.Write("Mail is Sent..!!");
}
catch (Exception ex)
{
//return ex.Message;
// Response.Write("Error - " + ex.Message);
}
}
lblupmess.Text = "Successfully Updated";
}