protected void ImageButton1_Click(object sender, ImageClickEventArgs e)
{
HttpContext.Current.Server.ScriptTimeout = 600;
Server.ScriptTimeout = 500;
bool flag = true;
string confrim_value = Request.Form["Confirm_Value"];
if (TextBox4.Text == "")
{
Response.Write("<script>alert('Problem Cannot be Blank')</script>");
TextBox4.Focus();
flag = false;
}
if (TextBox6.Text == "")
{
Response.Write("<script>alert('Received Date Cannot be Blank')</script>");
TextBox6.Focus();
flag = false;
}
if (TextBox7.Text == "")
{
Response.Write("<script>alert('Requestor Email Cannot be Blank</script>");
TextBox7.Focus();
flag = false;
}
if ((TextBox8.Text == "") && (TextBox9.Text == ""))
{
Response.Write("<script>alert('TimeEntries cannot be Blank')</script>");
TextBox4.Focus();
flag = false;
}
if ((confrim_value == "YES") && (flag == true) && (CheckBox1.Checked == true))
{
int Ref_No = Int32.Parse(TextBox1.Text);
DateTime rec_da = System.DateTime.Now;
if ((TextBox8.Text == "") || (TextBox9.Text == ""))
{
TextBox8.Text = "00";
TextBox9.Text = "00";
}
string condate = TextBox6.Text + " " + TextBox8.Text + ":" + TextBox9.Text + ":" + "00";
string Rec_Date = Convert.ToDateTime(condate).ToString("yyyy/MM/dd HH:mm:ss");
string Prob_Desc = TextBox4.Text;
string Type = DropDownList2.SelectedItem.Text;
string Remarks = DropDownList6.SelectedItem.Value;
string Req_Name = TextBox2.Text;
string Com_Type = DropDownList3.SelectedItem.Text;
string Req_Email = TextBox7.Text;
string Req_Status = DropDownList4.SelectedItem.Text;
string Act_Email = DropDownList5.SelectedItem.Text;
string khidmat2 = ddlType.SelectedItem.Text;
DateTime Escalate_Date = DateTime.Now;
bool msgflag = false;
bl c = new bl();
try
{
bool stat = c.addsrvreq(Ref_No, Rec_Date, Req_Name, Prob_Desc, Type, Com_Type, Req_Email, Req_Status, Remarks, Act_Email, khidmat2, Escalate_Date);
stat = c.addsrvreq1(Ref_No, Rec_Date, Req_Name, Prob_Desc, Type, Com_Type, Req_Email, Req_Status, Remarks, Act_Email, khidmat2, Escalate_Date);
msgflag = true;
}
catch
{
ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Request Couldnt Be Added Try Again')", true);
}
if (msgflag)
{
Response.Write("<script>alert('Request Added Successfully');</script>");
}
//if (Com_Type != "CONFIGMGMT")
//{
// //email to buswani
// string email = "*****@*****.**";
// System.Net.Mail.MailMessage message3 = new System.Net.Mail.MailMessage();
// message3.To.Add(email);
// message3.Subject = "Mail from IT Help Desk";
// message3.From = new System.Net.Mail.MailAddress("*****@*****.**");
// message3.Body = "Dear : Mr. Buswani "
// + Environment.NewLine
// + Environment.NewLine
// + "IT Request Received from : " + Req_Name + " on this Date :" + System.DateTime.Today.ToShortDateString()
// + Environment.NewLine
// + Environment.NewLine
// + "Category : " + Type +
// Environment.NewLine
// + "Reference No : " + Ref_No +
// Environment.NewLine +
// "Problem Desc : " + Prob_Desc
// + Environment.NewLine
// + Environment.NewLine
// + "Thank you."
// + Environment.NewLine
// + "Regards"
// + Environment.NewLine
// + "AeroLogica Sdn Bhd "
// + Environment.NewLine
// + "Tel No: 03 -7846 5112 Ext No: 273 / 314 /317 ";
// System.Net.Mail.SmtpClient smtp3 = new System.Net.Mail.SmtpClient("128.2.11.11");
// smtp3.Port = 25;
// smtp3.Send(message3);
// //end of buswani mail message
//}
//Response.Cookies[cookname] ["date"] =Convert.ToString(System.DateTime.Now);
System.Net.Mail.MailMessage message = new System.Net.Mail.MailMessage();
message.To.Add(Act_Email);
message.Subject = "Mail from IT Help Desk";
message.From = new System.Net.Mail.MailAddress("*****@*****.**");
if (g.fileName != "")
{
System.Net.Mail.Attachment attach = new System.Net.Mail.Attachment(Server.MapPath((@"~/" + g.fileName)));
message.Attachments.Add(attach);
}
message.Body = "Problem Description : " + Prob_Desc +
Environment.NewLine
+ "Reference No : " + Ref_No +
Environment.NewLine
+ Environment.NewLine
+ "Service Request Type : " + khidmat2 +
Environment.NewLine
+ Environment.NewLine
+ "Company Name : " + Com_Type +
Environment.NewLine
+ Environment.NewLine
+ "Sent by : " + Req_Name +
Environment.NewLine
+ "on this date : " + Rec_Date +
Environment.NewLine
+ "Priority Rating is : " + Type +
Environment.NewLine
+ "Please Attend to this Problem and Submit Request through Request Application Processing Software as soon as possible" +
Environment.NewLine
+ Environment.NewLine
+ "Thank you."
+ Environment.NewLine
+ "Regards" +
Environment.NewLine
+ Environment.NewLine
+ "AeroLogica Sdn Bhd " +
Environment.NewLine
+ "Tel No: 03 -7846 5112 Ext No: 273 / 314 /317 ";
System.Net.Mail.SmtpClient smtp = new System.Net.Mail.SmtpClient("128.2.11.11");
smtp.Port = 25;
try
{
smtp.Send(message);
Response.Write("<script>alert('Email Sent Successfully');</script>");
//ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Email Sent Successfully')", true);
}
catch
{
ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Email Couldnt be Sent ')", true);
}
System.Net.Mail.MailMessage message2 = new System.Net.Mail.MailMessage();
message2.To.Add(Req_Email);
message2.Subject = "Mail from IT Help Desk";
message2.From = new System.Net.Mail.MailAddress("*****@*****.**");
message2.Body = "Dear : " + Req_Name
+ Environment.NewLine
+ Environment.NewLine
+ "We acknowledge receipt of your request.Your issue has now been prioritised, and our staff has been assigned to work on it. We will update this service request with further information, as we continue to work on the request."
+ Environment.NewLine
+ Environment.NewLine
+ "Category : " + Type +
Environment.NewLine
+ "Reference No : " + Ref_No +
Environment.NewLine +
"Problem Desc : " + Prob_Desc
+ Environment.NewLine
+ Environment.NewLine
+ "Thank you."
+ Environment.NewLine
+ "Regards"
+ Environment.NewLine
+ "AeroLogica Sdn Bhd "
+ Environment.NewLine
+ "Tel No: 03 -7846 5112 Ext No: 273 / 314 /317 ";
System.Net.Mail.SmtpClient smtp2 = new System.Net.Mail.SmtpClient("128.2.11.11");
smtp2.Port = 25;
try
{
smtp2.Send(message2);
Response.Write("<script>alert('Email sent Successfully');</script>");
//ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Email Sent Successfully')", true);
}
catch
{
ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Email Couldnt be Sent')", true);
}
//if (Type == "Urgent")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 14400000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
//if (Type == "Priority")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 28800000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
//if (Type == "Normal")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 129600000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
}
// EMAIL NO 2
if (((confrim_value == "YES") && (flag == true)) && (CheckBox2.Checked == true))
{
int Ref_No = Int32.Parse(TextBox1.Text);
DateTime rec_da = System.DateTime.Now;
if ((TextBox8.Text == "") || (TextBox9.Text == ""))
{
TextBox8.Text = "00";
TextBox9.Text = "00";
}
string condate = TextBox6.Text + " " + TextBox8.Text + ":" + TextBox9.Text + ":" + "00";
string Rec_Date = Convert.ToDateTime(condate).ToString("yyyy/MM/dd HH:mm:ss");
string Prob_Desc = TextBox4.Text;
string Type = DropDownList2.SelectedItem.Text;
string Remarks = DropDownList6.SelectedItem.Value;
string Req_Name = TextBox2.Text;
string Com_Type = DropDownList3.SelectedItem.Text;
string Req_Email = TextBox7.Text;
string Req_Status = DropDownList4.SelectedItem.Text;
string Act_Email = DropDownList7.SelectedItem.Text;
string khidmat2 = ddlType.SelectedItem.Text;
DateTime Escalate_Date = DateTime.Now;
bl c = new bl();
try
{
bool stat = c.addsrvreq(Ref_No, Rec_Date, Req_Name, Prob_Desc, Type, Com_Type, Req_Email, Req_Status, Remarks, Act_Email, khidmat2, Escalate_Date);
}
catch
{
ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Request Couldnt Be Added Try Again')", true);
}
//Response.Cookies[cookname] ["date"] =Convert.ToString(System.DateTime.Now);
System.Net.Mail.MailMessage message = new System.Net.Mail.MailMessage();
message.To.Add(Act_Email);
message.Subject = "Mail from IT Help Desk";
message.From = new System.Net.Mail.MailAddress("*****@*****.**");
if (g.fileName != "")
{
System.Net.Mail.Attachment attach = new System.Net.Mail.Attachment(Server.MapPath((@"~/" + g.fileName)));
message.Attachments.Add(attach);
}
message.Body = "Problem Description : " + Prob_Desc +
Environment.NewLine
+ "Reference No : " + Ref_No +
Environment.NewLine
+ Environment.NewLine
+ "Company Name : " + Com_Type +
Environment.NewLine
+ Environment.NewLine
+ "Sent by : " + Req_Name +
Environment.NewLine
+ "on this date : " + Rec_Date +
Environment.NewLine
+ "Priority Rating is : " + Type +
Environment.NewLine
+ "Please Note that this Problem is also CC to : " + DropDownList5.Text + " " + " " + DropDownList8.Text +
Environment.NewLine
+ "Please Attend to this Problem and Submit Request through Request Application Processing Software as soon as possible" +
Environment.NewLine
+ Environment.NewLine
+ "Thank you."
+ Environment.NewLine
+ "Regards" +
Environment.NewLine
+ Environment.NewLine
+ "AeroLogica Sdn Bhd " +
Environment.NewLine
+ "Tel No: 03 -7846 5112 Ext No: 273 / 314 /317 ";
System.Net.Mail.SmtpClient smtp = new System.Net.Mail.SmtpClient("128.2.11.11");
smtp.Port = 25;
try
{
smtp.Send(message);
Response.Write("<script>alert('Email sent to Assignee Person');</script>");
}
catch
{
Response.Write("<script>alert('Email Couldnt be sent');</script>");
}
System.Net.Mail.MailMessage message2 = new System.Net.Mail.MailMessage();
message2.To.Add(Req_Email);
message2.Subject = "Mail from IT Help Desk";
message2.From = new System.Net.Mail.MailAddress("*****@*****.**");
message2.Body = "Dear : " + Req_Name
+ Environment.NewLine
+ Environment.NewLine
+ "We acknowledge receipt of your request.Your issue has now been prioritised, and our staff has been assigned to work on it. We will update this service request with further information, as we continue to work on the request."
+ Environment.NewLine
+ Environment.NewLine
+ "Category : " + Type +
Environment.NewLine
+ "Reference No : " + Ref_No +
Environment.NewLine +
"Problem Desc : " + Prob_Desc
+ Environment.NewLine
+ Environment.NewLine
+ "Thank you."
+ Environment.NewLine
+ "Regards"
+ Environment.NewLine
+ "AeroLogica Sdn Bhd "
+ Environment.NewLine
+ "Tel No: 03 -7846 5112 Ext No: 273 / 314 /317 ";
System.Net.Mail.SmtpClient smtp2 = new System.Net.Mail.SmtpClient("128.2.11.11");
smtp2.Port = 25;
try
{
smtp2.Send(message2);
Response.Write("<script> alert('Email sent to Requestor');</script>");
}
catch
{
Response.Write("<script> alert('Email Couldnt be sent');</script>");
}
//if (Type == "Urgent")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 14400000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
//if (Type == "Priority")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 28800000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
//if (Type == "Normal")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 129600000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
}
// EMAIL NO 3
if (((confrim_value == "YES") && (flag == true)) && (CheckBox3.Checked == true))
{
int Ref_No = Int32.Parse(TextBox1.Text);
DateTime rec_da = System.DateTime.Now;
if ((TextBox8.Text == "") || (TextBox9.Text == ""))
{
TextBox8.Text = "00";
TextBox9.Text = "00";
}
string condate = TextBox6.Text + " " + TextBox8.Text + ":" + TextBox9.Text + ":" + "00";
string Rec_Date = Convert.ToDateTime(condate).ToString("yyyy/MM/dd HH:mm:ss");
string Prob_Desc = TextBox4.Text;
string Type = DropDownList2.SelectedItem.Text;
string Remarks = DropDownList6.SelectedItem.Value;
string Req_Name = TextBox2.Text;
string Com_Type = DropDownList3.SelectedItem.Text;
string Req_Email = TextBox7.Text;
string Req_Status = DropDownList4.SelectedItem.Text;
string Act_Email = DropDownList8.SelectedItem.Text;
string khidmat2 = ddlType.SelectedItem.Text;
DateTime Escalate_Date = DateTime.Now;
bl c = new bl();
try
{
HttpContext.Current.Server.ScriptTimeout = 900000;
bool stat = c.addsrvreq(Ref_No, Rec_Date, Req_Name, Prob_Desc, Type, Com_Type, Req_Email, Req_Status, Remarks, Act_Email, khidmat2, Escalate_Date);
Response.Write("<script>alert('Request Added Successfully');</script>");
//ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Request Added Successfully')", true);
}
catch
{
Response.Write("<script>alert('Request NOT Added TRY AGAIN');</script>");
//ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Request Not Added Try Again')", true);
}
//Response.Cookies[cookname] ["date"] =Convert.ToString(System.DateTime.Now);
System.Net.Mail.MailMessage message = new System.Net.Mail.MailMessage();
message.To.Add(Act_Email);
message.Subject = "Mail from IT Help Desk";
message.From = new System.Net.Mail.MailAddress("*****@*****.**");
if (g.fileName != "")
{
System.Net.Mail.Attachment attach = new System.Net.Mail.Attachment(Server.MapPath((@"~/" + g.fileName)));
message.Attachments.Add(attach);
}
message.Body = "Problem Description : " + Prob_Desc +
Environment.NewLine
+ "Reference No : " + Ref_No +
Environment.NewLine
+ Environment.NewLine
+ "Company Name : " + Com_Type +
Environment.NewLine
+ Environment.NewLine
+ "Sent by : " + Req_Name +
Environment.NewLine
+ "on this date : " + Rec_Date +
Environment.NewLine
+ "Priority Rating is : " + Type +
Environment.NewLine
+ "Please Attend to this Problem and Submit Request through Request Application Processing Software as soon as possible" +
Environment.NewLine
+ "Please Note that this Problem is also Forwarded to : " + DropDownList5.Text + " and " + DropDownList7.Text +
Environment.NewLine
+ Environment.NewLine
+ "Thank you."
+ Environment.NewLine
+ "Regards" +
Environment.NewLine
+ Environment.NewLine
+ "AeroLogica Sdn Bhd " +
Environment.NewLine
+ "Tel No: 03 -7846 5112 Ext No: 273 / 314 /317 ";
System.Net.Mail.SmtpClient smtp = new System.Net.Mail.SmtpClient("128.2.11.11");
smtp.Port = 25;
try
{
smtp.Send(message);
ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Email Sent To Problem Solver')", true);
}
catch
{
ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Email Couldnt be Sent Try Again')", true);
}
System.Net.Mail.MailMessage message2 = new System.Net.Mail.MailMessage();
message2.To.Add(Req_Email);
message2.Subject = "Mail from IT Help Desk";
message2.From = new System.Net.Mail.MailAddress("*****@*****.**");
message2.Body = "Dear : " + Req_Name
+ Environment.NewLine
+ Environment.NewLine
+ "We acknowledge receipt of your request.Your issue has now been prioritised, and our staff has been assigned to work on it. We will update this service request with further information, as we continue to work on the request."
+ Environment.NewLine
+ Environment.NewLine
+ "Category : " + Type +
Environment.NewLine
+ "Reference No : " + Ref_No +
Environment.NewLine +
"Problem Desc : " + Prob_Desc
+ Environment.NewLine
+ Environment.NewLine
+ "Thank you."
+ Environment.NewLine
+ "Regards"
+ Environment.NewLine
+ "AeroLogica Sdn Bhd "
+ Environment.NewLine
+ "Tel No: 03 -7846 5112 Ext No: 273 / 314 /317 ";
System.Net.Mail.SmtpClient smtp2 = new System.Net.Mail.SmtpClient("128.2.11.11");
smtp2.Port = 25;
try
{
smtp2.Send(message2);
Response.Write("<script>alert('Email sent to Requestor');</script>");
//ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Email Sent To Requestor')", true);
}
catch
{
ScriptManager.RegisterClientScriptBlock(this.Page, this.GetType(), "myscript", "alert('Email Coulnt Be Sent Try Again')", true);
}
//if (Type == "Urgent")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 14400000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
//if (Type == "Priority")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 28800000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
//if (Type == "Normal")
//{
// DateTime valdate = Convert.ToDateTime(Request.Cookies[cookname].Value);
// Session["valdate"] = valdate;
// Session["interval"] = 129600000;
// Session["Act_Email"] = Act_Email;
// Session["Ref_No"] = Ref_No;
// Session["Prob_Desc"] = Prob_Desc;
// Session["Req_Name"] = Req_Name;
//}
}
Server.Transfer("AddReq.aspx");
}