public XElement GetEmailByExchangeId(string messageId)
{
try
{
if (string.IsNullOrEmpty(messageId))
{
throw new Exception("L'id exchange ne peut pas être null.");
}
crmService = new XrmServices();
Entity email = Activity.GetEmail(messageId, crmService);
if (email != null && email.Id != Guid.Empty)
{
var queue = Activity.GetActivityQueue(email.Id, crmService);
result.AddResultElement("activityid", email.Id.ToString());
if (queue == null)
{
throw new Exception("Le mail n'est pas attribué à une file d'attente.");
}
int status = email.GetAttributeValue <OptionSetValue>("new_status").Value;
//Si le mail est au statut <à traiter> ou <rejeté>.
if (status == 100000000 || status == 100000002)
{
//S'il est différent de crm-admin c'est qu'un concierge traite déjà ce mail.
if (email.GetAttributeValue <EntityReference>("ownerid").Id != crmService.callerId.Id)
{
returnCode = (int)CustomReturnCode.MailInProgress;
}
else
{
//Entity queue = Activity.GetActivityQueue(email.Id, crmService);
if (queue.GetAttributeValue <EntityReference>("new_contractid") != null && queue.GetAttributeValue <EntityReference>("new_contractid").Id != Guid.Empty)
{
Guid contractId = queue.GetAttributeValue <EntityReference>("new_contractid").Id;
switch (queue.GetAttributeValue <OptionSetValue>("new_type").Value)
{
#region Email
case 100000000:
//var attachment = Activity.GetEmailAttachement(email.Id, crmService);
/*var sender =
* email.GetAttributeValue<EntityCollection>("from")
* .Entities.FirstOrDefault(
* e =>
* e.GetAttributeValue<EntityReference>("partyid")
* .LogicalName.ToLower() == "contact");*/
EntityCollection froms = email.GetAttributeValue <EntityCollection>("from");
// MK
Entity sender = null;
if ((froms.Entities.Count > 0) && froms.Entities[0].Contains("partyid") && (froms.Entities[0].GetAttributeValue <EntityReference>("partyid") != null) && (froms.Entities[0].GetAttributeValue <EntityReference>("partyid").LogicalName.ToLower() == "contact"))
{
sender = froms.Entities[0];
}
if (sender != null && sender.Id != Guid.Empty)
{
List <Entity> contactList =
Contact.GetContactByEmailOnContract(
contractId,
sender.GetAttributeValue <string>("addressused"),
crmService);
CheckRequest(contactList, email, crmService, "email");
}
else
{
returnCode = (int)CustomReturnCode.CustomerNotFound;
}
break;
#endregion
#region Fax
case 100000001:
var regResult = Regex.Match(email.GetAttributeValue <string>("subject").Replace(" ", ""),
@"(\+\d{2,3}.?\d{9}?)", RegexOptions.IgnorePatternWhitespace);
if (regResult.Groups.Count > 0)
{
string faxNumber = regResult.ToString();
//Mail de type FAX
email.Attributes.Add("new_type", new OptionSetValue(100000005));
var customerList = Contact.GetContactByPhoneOnContract(contractId,
faxNumber, crmService);
CheckRequest(customerList, email, crmService, "fax");
}
else
{
returnCode = (int)CustomReturnCode.CustomerNotFound;
}
break;
#endregion
default:
throw new Exception("L'email ne répond pas aux critères de traitement.");
break;
}
}
else
{
#region SmartPhone / SMS
#region Traitement Smartphone
Entity updateEmail = new Entity("email");
updateEmail.Id = email.Id;
if (queue.GetAttributeValue <string>("name").ToLower().Contains("smartphone"))
{
//Charge le xml du mail pour créer la demande.
var xml =
Activity.GetEmailAttachement(
email.GetAttributeValue <string>("description"), queue.GetAttributeValue <string>("name").ToLower()).Root.Elements().FirstOrDefault();
XNamespace RootNamespace = xml.GetDefaultNamespace();
XNamespace requestNs =
xml.Element(RootNamespace + "request").GetNamespaceOfPrefix("a");
var request = xml.Element(RootNamespace + "request");
Entity customer =
Contact.GetContactById(xml.Element(RootNamespace + "userid").Value,
crmService);
updateEmail.Attributes.Add("new_customeridentification", xml.Element(RootNamespace + "userid").Value);
updateEmail.Attributes.Add("new_type", new OptionSetValue(100000003));
if (customer.Id != Guid.Empty)
{
Entity newIncident = new Entity("incident")
{
Attributes = new AttributeCollection()
{
new KeyValuePair <string, object>("customerid", customer.ToEntityReference()),
new KeyValuePair <string, object>("new_callerphonenumber",
request.Element(requestNs + "phone").Value)
//new KeyValuePair<string, object>("customerid", customer.Id)
}
};
try
{
newIncident.Id = crmService.GetService().Create(newIncident);
result.AddResultElement("demandeid", newIncident.Id);
if (newIncident.Id != Guid.Empty)
{
//email.Attributes.Remove("regardingobjectid");
updateEmail.Attributes.Add("regardingobjectid", newIncident.ToEntityReference());
string commentaire =
request.Element(requestNs + "text").Value;
string typeCode =
request.Element(requestNs + "typecode").Value;
string customerEmail =
request.Element(requestNs + "email").Value;
if (Contact.UpdateEmail(customerEmail, ref customer))
{
crmService.Update(customer);
}
else
{
commentaire += "\n" + customerEmail;
}
#region création prestation
Entity newPrestation = new Entity("new_prestation")
{
Attributes = new AttributeCollection()
{
new KeyValuePair <string, object>("new_demandid",
newIncident.ToEntityReference()),
new KeyValuePair <string, object>("new_subtypeid",
Prestation.GetSubTypeId(typeCode, crmService).ToEntityReference()),
new KeyValuePair <string, object>("new_categoryid",
Prestation.GetCategoryId("services", crmService)),
new KeyValuePair <string, object>("new_description",
commentaire)
}
};
#endregion
if (crmService.GetService().Create(newPrestation) !=
Guid.Empty)
{
returnCode = (int)CustomReturnCode.NewRequest;
}
//newPrestation.Attributes.Add();
}
}
catch (Exception e)
{
result.SetError(-1,
"Impossible de créer la demande et ses prestations :\n" +
e.Message, e);
// new KeyValuePair<string, object>("title",
//request.Element(requestNs + "text").Value)
}
crmService.Update(updateEmail);
}
else
{
returnCode = (int)CustomReturnCode.CustomerNotFound;
}
}
#endregion
#region SMS
//File d'attente SMS
else
{
if (queue.GetAttributeValue <string>("name").ToLower().Contains("sms"))
{
var number = Activity.GetEmailAttachement(email.GetAttributeValue <string>("description"), queue.GetAttributeValue <string>("name").ToLower()).Root;
Guid contractId = Contrat.GetContractByPhone("+" + number.Element("font").Value, crmService);
if (contractId != Guid.Empty)
{
List <Entity> contact = Contact.GetContactByPhoneOnContract(contractId,
"+" + number.Elements("font").ToList()[1].Value, crmService);
CheckRequest(contact, updateEmail, crmService, queue.GetAttributeValue <string>("name"));
}
else
{
returnCode = (int)CustomReturnCode.ContractNotFound;
}
//
}
else
{
returnCode = (int)CustomReturnCode.ContractNotFound;
}
}
#endregion
#endregion
}
}
}
else
{
if (status == 100000001)
{
returnCode = (int)CustomReturnCode.MailClosed;
}
}
}
else
{
returnCode = (int)CustomReturnCode.MailNotFound;
//result.SetError((int)CustomReturnCode.MailNotFound, customError.getErrorMessage((int)CustomReturnCode.MailNotFound));
}
result.SetError(returnCode, customError.getErrorMessage(returnCode));
}
catch (Exception e)
{
result.SetError((int)CustomReturnCode.Unknown, e.Message, e);
}
Dispose();
return(result.getXml((Method == "post") ? new List <string> {
messageId
} : null));
}
