public static string GetUsersViewItem(RestCommand command, int userID)
{
UsersViewItem usersViewItem = UsersView.GetUsersViewItem(command.LoginUser, userID);
if (usersViewItem.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(usersViewItem.GetXml("UsersViewItem", true));
}
public static string DeleteUser(RestCommand command, int userID)
{
UsersViewItem user = UsersView.GetUsersViewItem(command.LoginUser, userID);
if (user == null)
{
throw new RestException(HttpStatusCode.BadRequest);
}
Organization organization = Organizations.GetOrganization(command.LoginUser, user.OrganizationID);
if (organization.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
string result = user.GetXml("User", true);
Users.MarkUserDeleted(command.LoginUser, userID);
return(result);
}
public static string SubscribeToTicket(RestCommand command, int ticketIDOrNumber, int userId)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
UsersViewItem subscribingUser = UsersView.GetUsersViewItem(command.LoginUser, userId);
if (subscribingUser == null || subscribingUser.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Subscriptions.AddSubscription(command.LoginUser, userId, ReferenceType.Tickets, ticket.TicketID);
return(ticket.GetXml("Ticket", true));
}
private void ProcessReminder(Reminder reminder)
{
Logs.WriteLine();
Logs.WriteEvent("***********************************************************************************");
Logs.WriteEvent("Processing Reminder ReminderID: " + reminder.ReminderID.ToString());
Logs.WriteData(reminder.Row);
Logs.WriteLine();
Logs.WriteEvent("***********************************************************************************");
MailMessage message;
UsersViewItem user = UsersView.GetUsersViewItem(LoginUser, (int)reminder.UserID);
if (user == null)
{
return;
}
string description = "";
switch (reminder.RefType)
{
case ReferenceType.Organizations:
OrganizationsViewItem org = OrganizationsView.GetOrganizationsViewItem(LoginUser, reminder.RefID);
if (org == null)
{
return;
}
message = EmailTemplates.GetReminderCustomerEmail(LoginUser, reminder, user, org);
description = String.Format("Reminder sent to {0} for Organization {1}", message.To.ToString(), org.Name);
Logs.WriteEvent(description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Organizations, org.OrganizationID, description);
break;
case ReferenceType.Tickets:
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(LoginUser, reminder.RefID);
if (ticket == null)
{
return;
}
message = EmailTemplates.GetReminderTicketEmail(LoginUser, reminder, user, ticket);
EmailTemplates.ReplaceEmailRecipientParameters(LoginUser, message, Tickets.GetTicket(LoginUser, ticket.TicketID), reminder.UserID); //vv
TeamSupport.Data.Action action = (new Actions(LoginUser)).AddNewAction();
action.ActionTypeID = null;
action.Name = "Reminder";
action.ActionSource = "Reminder";
action.SystemActionTypeID = SystemActionType.Reminder;
action.Description = String.Format("<p>The following is a reminder for {0} {1}:</p><p> </p><p>{2}</p>", user.FirstName, user.LastName, reminder.Description);
action.IsVisibleOnPortal = false;
action.IsKnowledgeBase = false;
action.TicketID = ticket.TicketID;
action.Collection.Save();
description = String.Format("Reminder sent to {0} for Ticket {1}", message.To.ToString(), ticket.TicketNumber.ToString());
Logs.WriteEvent(description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Tickets, ticket.TicketID, description);
break;
case ReferenceType.Contacts:
ContactsViewItem contact = ContactsView.GetContactsViewItem(LoginUser, reminder.RefID);
if (contact == null)
{
return;
}
message = EmailTemplates.GetReminderContactEmail(LoginUser, reminder, user, contact);
description = String.Format("Reminder sent to {0} for Contact {1}", message.To.ToString(), contact.FirstName + " " + contact.LastName);
Logs.WriteEvent(description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, reminder.RefType, reminder.RefID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, contact.UserID, description);
break;
case ReferenceType.Tasks:
TasksViewItem task = TasksView.GetTasksViewItem(LoginUser, reminder.RefID);
if (task == null || task.IsComplete)
{
reminder.IsDismissed = true;
reminder.Collection.Save();
return;
}
message = EmailTemplates.GetReminderTaskEmail(LoginUser, reminder, user, task);
description = String.Format("Reminder sent to {0} for Task {1}", message.To.ToString(), task.Name);
Logs.WriteEvent("ver. 05162017: " + description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Tasks, task.TaskID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, (int)reminder.UserID, description);
TaskAssociations taskAssociations = new TaskAssociations(LoginUser);
taskAssociations.LoadByTaskIDOnly(task.TaskID);
foreach (TaskAssociation taskAssociation in taskAssociations)
{
if (taskAssociation.RefType == (int)ReferenceType.Tickets)
{
TeamSupport.Data.Action taskAction = (new Actions(LoginUser)).AddNewAction();
taskAction.ActionTypeID = null;
taskAction.Name = "Reminder";
taskAction.ActionSource = "Reminder";
taskAction.SystemActionTypeID = SystemActionType.Reminder;
taskAction.Description = String.Format("<p>The following is a reminder for {0} {1}:</p><p> </p><p>{2}</p>", user.FirstName, user.LastName, reminder.Description);
taskAction.IsVisibleOnPortal = false;
taskAction.IsKnowledgeBase = false;
taskAction.TicketID = taskAssociation.RefID;
try
{
taskAction.Collection.Save();
}
catch (Exception ex)
{
Logs.WriteEvent("Ex Reminder Action.Save: " + ex.StackTrace);
}
}
}
break;
default:
message = null;
break;
}
if (message == null)
{
return;
}
reminder.HasEmailSent = true;
reminder.Collection.Save();
if (Emails.IsEmailDisabled(LoginUser, user.UserID, "Reminders"))
{
Logs.WriteEvent("Message skipped due to disabled user setting.");
}
else
{
MailAddress address = new MailAddress(user.Email, user.FirstName + " " + user.LastName);
Logs.WriteEvent("Mail Address: " + address.ToString());
message.To.Add(address);
EmailTemplates.ReplaceMailAddressParameters(message);
Emails.AddEmail(LoginUser, reminder.OrganizationID, null, message.Subject, message);
Logs.WriteEvent("Message queued");
}
}
private void ProcessOldUser(int taskID, int modifierID, int oldUserID)
{
TasksViewItem task = TasksView.GetTasksViewItem(LoginUser, taskID);
try
{
User modifier = Users.GetUser(LoginUser, modifierID);
if (task == null)
{
Logs.WriteEvent("Unable to find Task, TaskID: " + taskID.ToString());
return;
}
if (modifier == null)
{
Logs.WriteEvent("Unable to find Modifying User, UserID: " + modifierID.ToString());
return;
}
Organization taskOrganization = Organizations.GetOrganization(LoginUser, task.OrganizationID);
if (taskOrganization == null)
{
Logs.WriteEvent("Task's Organization IS NULL!!!!");
return;
}
User oldUser = Users.GetUser(LoginUser, oldUserID);
UsersViewItem owner = null;
if (task.UserID != null)
{
owner = UsersView.GetUsersViewItem(LoginUser, (int)task.UserID);
}
if (Emails.IsEmailDisabled(LoginUser, oldUser.UserID, "Tasks"))
{
return;
}
MailMessage message = EmailTemplates.GetTaskOldUser(LoginUser, UsersView.GetUsersViewItem(LoginUser, modifierID), UsersView.GetUsersViewItem(LoginUser, (int)oldUserID), owner, task);
//if (oldUser.UserID == modifier.UserID)
//{
// User creator = Users.GetUser(LoginUser, (int)task.CreatorID);
// message.To.Add(GetMailAddress(creator.Email, creator.FirstLastName));
//}
//else
//{
message.To.Add(GetMailAddress(oldUser.Email, oldUser.FirstLastName));
//}
//message.Subject = message.Subject + " [pvt]";
//EmailTemplates.ReplaceEmailRecipientParameters(LoginUser, message, ticket, owner.UserID, owner.OnlyEmailAfterHours);
EmailTemplates.ReplaceMailAddressParameters(message);
String description = String.Format("Task old user notification sent to {0} for Task {1}", message.To.ToString(), task.Name);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Tasks, task.TaskID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, (int)task.UserID, description);
//string emailReplyToAddress = GetEmailReplyToAddress(LoginUser, ticket);
//AddMessage(taskOrganization, "Ticket Update Request [" + ticket.TicketNumber.ToString() + "]", message, emailReplyToAddress);
Emails.AddEmail(LoginUser, task.OrganizationID, null, message.Subject, message);
Logs.WriteEvent("Message queued");
}
catch (Exception ex)
{
Logs.WriteEvent("Error with ProcessTaskComplete");
Logs.WriteException(ex);
ExceptionLogs.LogException(LoginUser, ex, "ProcessTaskComplete", task.Row);
}
}
