public static string GetTicketsViewItem(RestCommand command, int ticketID)
{
TicketsViewItem ticketsViewItem = TicketsView.GetTicketsViewItem(command.LoginUser, ticketID);
if (ticketsViewItem.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(ticketsViewItem.GetXml("TicketsViewItem", true));
}
public static string UnSubscribeFromTicket(RestCommand command, int ticketIDOrNumber, int userId)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Subscriptions.RemoveSubscription(command.LoginUser, userId, ReferenceType.Tickets, ticket.TicketID);
return(ticket.GetXml("Ticket", true));
}
public static string DeleteTicket(RestCommand command, int ticketIDOrNumber)
{
TicketsViewItem ticketViewItem = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
Ticket ticket = Tickets.GetTicket(command.LoginUser, ticketViewItem.TicketID);
string result = ticketViewItem.GetXml("Ticket", true);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ticket.Delete();
ticket.Collection.Save();
return(result);
}
// Customer Only Methods
public static string GetCustomerTicket(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumberForCustomer(command.LoginUser, (int)command.Organization.ParentID, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticket.TicketID, command.Organization.ParentID);
return(ticket.GetXml("Ticket", true, tags));
}