public string AddFeedback(int projectID, int ticketID, string content, bool isPublic, bool isWaitClient,
bool isWaitSunnetFeedback, string file, string clientsIds, HttpServerUtility Server)
{
try
{
ProjectsEntity ProjectEntity = projectApp.Get(projectID);
FeedBacksEntity feedbacksEntity = GetFeedbacksEntity(ticketID, content, isPublic, isWaitClient, isWaitSunnetFeedback);
TicketsEntity ticket = ticketApp.GetTickets(ticketID);
var canAddWaiting = ticketApp.CanFeedbackWaiting(ticketID);
if (!canAddWaiting)
{
feedbacksEntity.WaitPMFeedback = feedbacksEntity.WaitClientFeedback = FeedbackReplyStatus.Normal;
}
string fileuploadErrMsg = string.Empty;
feedbacksEntity.ID = fbAPP.AddFeedBacks(feedbacksEntity);
if (feedbacksEntity.ID <= 0)
{
var msg = fbAPP.BrokenRuleMessages != null && fbAPP.BrokenRuleMessages.Count > 0
? fbAPP.BrokenRuleMessages[0].Message
: "";
return(ResponseMessage.GetResponse(false, msg));
}
// 产生气泡提示
if (UserInfo.Role == RolesEnum.CLIENT || isPublic)
{
ticketApp.CreateNotification(ticketID, UserInfo.UserID, false);
}
else
{
ticketApp.CreateNotification(ticketID, UserInfo.UserID);
}
var extraStatus = new Dictionary <string, bool>();
// 在添加FeedbackMessage时要更新Ticket 对相关人员的状态, 并且不能覆盖状态
if (ticket.Status != TicketsState.Wait_Sunnet_Feedback &&
ticket.Status != TicketsState.Wait_Client_Feedback &&
canAddWaiting)
{
if ((UserInfo.Role == RolesEnum.PM || UserInfo.Role == RolesEnum.Sales) && isWaitClient)
{
ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.WaitClientFeedback, UserID);
extraStatus.Add("waitSunnet", ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.WaitClientFeedback, TicketUsersType.Create));
new SendHandler(() => ticketStatusMgr.SendEmailtoClientForFeedBack(feedbacksEntity))
.BeginInvoke(null, null);
ProcessOtherClients(clientsIds, ticketID);
}
else if (UserInfo.Role == RolesEnum.CLIENT)
{
if (isWaitSunnetFeedback)
{
ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.WaitSunnetFeedback, UserID);
extraStatus.Add("waitClient", ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.WaitSunnetFeedback, TicketUsersType.PM));
}
new SendHandler(() => ticketStatusMgr.SendEmailtoPMForFeedBack(feedbacksEntity))
.BeginInvoke(null, null);
}
}
else
{
// 相关状态人员可以通过回复清除自己的状态标识
if ((UserInfo.Role == RolesEnum.PM || UserInfo.Role == RolesEnum.Sales) && ticket.Status == TicketsState.Wait_Sunnet_Feedback && isPublic)
{
// Sunnet 直接清除PM的标识
if (ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.Normal, TicketUsersType.PM) &&
fbAPP.ReplyFeedback(ticketID, true, false))
{
ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.Normal, TicketUsersType.Create,
TicketUsersType.Client);
ticket.ResponsibleUser = PmReplyClient(ProjectEntity, ticket);
extraStatus.Add("clearSunnet", true);
var createrId = ticketApp.GetTicketCreateUser(ticketID);
var creater = _userApp.GetUser(createrId.UserID);
new SendHandler(() => ticketStatusMgr.SendEmailFeedbackReplied(UserInfo, creater, ticketID))
.BeginInvoke(null, null);
}
}
if (UserInfo.Role == RolesEnum.CLIENT && ticket.Status == TicketsState.Wait_Client_Feedback)
{
// 客户方面只能清除自己的标识,因为可能需要多个客户回复
if (ticketApp.TryClearWaiting(ticketID, UserID, TicketUsersType.Create, TicketUsersType.Client) &&
fbAPP.ReplyFeedback(ticketID, false, true))
{
ticketApp.UpdateTicketStatus(ticketID, UserTicketStatus.Normal, TicketUsersType.PM);
extraStatus.Add("clearClient", true);
var pmId = ticketApp.GetTicketPM(ticketID);
var pm = _userApp.GetUser(pmId.UserID);
new SendHandler(() => ticketStatusMgr.SendEmailFeedbackReplied(UserInfo, pm, ticketID))
.BeginInvoke(null, null);
ticketApp.DeleteUserFromTicket(ticketID, TicketUsersType.Client);
}
}
}
ticket.ModifiedOn = DateTime.Now;
if (UserInfo.Role == RolesEnum.CLIENT && isWaitSunnetFeedback)
{
ChangeResponsUserToProjectManager(ProjectEntity, ticket);
}
ticketApp.UpdateTickets(ticket, false);
#region add file
int fileID = 0;
string realFileName = "";
string[] files = file.Split("|".ToCharArray(), StringSplitOptions.RemoveEmptyEntries);
Dictionary <string, int> uploadedFiles = new Dictionary <string, int>();
foreach (var f in files)
{
if ((fileID =
InsertFile(f, ProjectEntity.ProjectID, ticketID, feedbacksEntity.IsPublic,
feedbacksEntity.ID, Server, out realFileName)) < 1)
{
fileuploadErrMsg += realFileName + " Upload failed.";
}
uploadedFiles.Add(realFileName, fileID);
}
#endregion
if (string.IsNullOrEmpty(fileuploadErrMsg))
{
ResponseMessage response = new ResponseMessage();
response.Success = true;
object attachement = null;
object attachementBasicInfo = null;
if (uploadedFiles.Count > 0)
{
attachement = uploadedFiles;
string[] imgFormat = ".gif,.jpg,.jpeg,.bmp,.png,.svg,.raw".Split(new char[] { ',' });
attachementBasicInfo = uploadedFiles.Select(it => new
{
Key = it.Key,
Value = imgFormat.Any(format => format == Path.GetExtension(it.Key.ToLower())) ? fileApp.Get(it.Value).FilePath : "/Images/icons/file.png"
}).ToDictionary(it => it.Key, it => it.Value);
}
feedbacksEntity.Description = new HtmlHelper().ReplaceUrl(feedbacksEntity.Description);
response.Data = new
{
content = feedback.FormatHTML(feedbacksEntity.Description, Server).Replace("\n", "<br/>"),
id = feedbacksEntity.ID,
date = feedbacksEntity.CreatedOn.ToString("MM/dd/yyyy"),
time = feedbacksEntity.CreatedOn.ToString("hh:mm tt"),
order = feedbacksEntity.Order,
createdBy = feedbacksEntity.CreatedBy,
firstname = UserInfo.FirstName,
lastname = UserInfo.LastName,
file = attachement,
basicInfo = attachementBasicInfo,
extraStatus = extraStatus,
tdCss = feedbacksEntity.IsPublic && UserInfo.Role == RolesEnum.PM ? "fdcontentBox3" : "fdcontentBox2"
};
return(response.ToString());
}
else
{
return(ResponseMessage.GetResponse(false, fileuploadErrMsg));
}
}
catch (Exception ex)
{
WebLogAgent.Write(string.Format("Error Ascx:FeedbackList.ascx Messages:\r\n{0}", ex));
return(ResponseMessage.GetResponse(false, ex.Message));
}
}
public void ProcessRequest(HttpContext context)
{
HttpRequest Request = context.Request;
HttpResponse Response = context.Response;
context.Response.ContentType = "application/json";
if (UserID <= 0)
{
Response.Write("[]");
return;
}
string action = context.Request.Params["action"].ToLower();
var ticket = 0;
var user = UserID;
var status = TicketUserStatus.None;
var targetUser = 0;
var update = 0;
bool flag = true;
switch (action)
{
case "setworkingon":
int.TryParse(Request.Params["ticket"], out ticket);
status = TicketUserStatus.WorkingOn;
if (ticket > 0 && ticketApp.UpdateWorkingOnStatus(ticket, user, status))
{
Response.Write(ResponseMessage.GetResponse(true));
}
else
{
Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
}
break;
case "setworkingcomplete":
int.TryParse(Request.Params["ticket"], out ticket);
status = TicketUserStatus.Completed;
if (ticket > 0 && ticketApp.UpdateWorkingOnStatus(ticket, user, status))
{
Response.Write(ResponseMessage.GetResponse(true));
}
else
{
Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
}
break;
case "setworkingcancelled":
int.TryParse(Request.Params["ticket"], out ticket);
status = TicketUserStatus.Canceled;
if (ticket > 0 && ticketApp.UpdateWorkingOnStatus(ticket, user, status))
{
Response.Write(ResponseMessage.GetResponse(true));
}
else
{
Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
}
break;
case "setworkingonnone":
int.TryParse(Request.Params["ticket"], out ticket);
status = TicketUserStatus.None;
if (ticket > 0 && ticketApp.UpdateWorkingOnStatus(ticket, user, status))
{
Response.Write(ResponseMessage.GetResponse(true));
}
else
{
Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
}
break;
case "set_client_notification_on":
int.TryParse(Request.Params["ticket"], out ticket);
int.TryParse(Request.Params["user"], out targetUser);
if (ticket < 1 || targetUser < 1)
{
Response.Write(ResponseMessage.GetResponse(false, "Arguments error."));
break;
}
if (!int.TryParse(Request.Params["update"], out update) || update < 1)
{
if (ticketApp.IsTicketUser(ticket, UserID, TicketUsersType.Create, TicketUsersType.PM))
{
flag = ticketApp.AssignUsers(ticket, TicketUsersType.Client, targetUser);
if (flag)
{
new SendHandler(
() => ticketStatusApp.SendEmailtoClientForFeedBack(ticket, targetUser))
.BeginInvoke(null, null);
}
}
else
{
flag = false;
}
}
if (!flag)
{
Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
break;
}
//flag = ticketApp.UpdateNotification(ticket, targetUser); // 更改状态去除气泡 提示
//if (!flag)
//{
// Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
// break;
//}
flag = ticketApp.UpdateTicketStatus(ticket, UserTicketStatus.WaitClientFeedback, targetUser);
if (!flag)
{
Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
break;
}
if (UserInfo.Role == RolesEnum.PM)
{
ticketApp.UpdateTicketStatus(ticket, UserTicketStatus.WaitClientFeedback, UserID);
}
new SendHandler(() => ticketStatusApp.SendEmailtoClientForFeedBack(ticket, targetUser)).BeginInvoke(null, null);
Response.Write(ResponseMessage.GetResponse(true));
break;
case "set_client_notification_off":
int.TryParse(Request.Params["ticket"], out ticket);
int.TryParse(Request.Params["user"], out targetUser);
if (ticket < 1 || targetUser < 1)
{
Response.Write(ResponseMessage.GetResponse(false, "Arguments error."));
break;
}
if (!int.TryParse(Request.Params["update"], out update) || update < 1)
{
Response.Write(ResponseMessage.GetResponse(true));
break;
}
else
{
flag = true;
}
if (!flag)
{
Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
break;
}
ticketApp.UpdateTicketStatus(ticket, UserTicketStatus.Normal, targetUser);
flag = ticketApp.DeleteUserFromTicket(ticket, targetUser);
if (!flag)
{
Response.Write(ResponseMessage.GetResponse(false, ticketApp.FirstBrokenRuleMessageContent));
break;
}
Response.Write(ResponseMessage.GetResponse(true));
break;
default:
Response.Write("[]");
break;
}
}