public AssignedToReportResult AssignedToReport(AssignedToReportParams Params)
{
var searchCriteria = new TicketSearchParams
{
Assignment = new Assignment
{
Employee = Params.AssignedTo
},
ExcludeTicketStatusList = new List <string>
{
TicketStatus.Closed.ToString().PascalCaseToDescription(),
TicketStatus.ClosedDuplicate.ToString().PascalCaseToDescription(),
TicketStatus.ClosedTooLate.ToString().PascalCaseToDescription(),
},
IsForwardOrder = true
};
var items = searchCriteria.Search(requestState).ToAssignedToReport();
foreach (var item in items)
{
item.Reasons = CleanReasons(item.Reasons);
}
return(new AssignedToReportResult
{
OpenTicketCount = items.Count(),
Report = new AssignedToReport
{
Items = items
}
});
}
public LostFoundReportResult LostFoundReport(LostFoundReportParams Params)
{
var codes = ticketRepository.GetComplaintCodes();
var lostAndFoundCode = codes.ComplaintCodes.First(c => c.Description.ToLower().Contains("lost property"));
var searchCriteria = new TicketSearchParams
{
LostItem = new LostItem
{
Category = Params.LostItemCategory,
Type = Params.LostItemType
},
IncidentAtFrom = Params.RangeStart,
IncidentAtTo = Params.RangeEnd,
ReasonCode1 = lostAndFoundCode.ToString(),
ExcludeTicketStatusList = new List <string>
{
TicketStatus.Closed.ToString().PascalCaseToDescription(),
TicketStatus.ClosedDuplicate.ToString().PascalCaseToDescription(),
TicketStatus.ClosedTooLate.ToString().PascalCaseToDescription(),
}
};
var items = searchCriteria.Search(requestState).ToLostFoundReport();
return(new LostFoundReportResult
{
Report = new LostFoundReport
{
Items = items
}
});
}
public RejectedReportResult RejectedReport(ReportParams Params)
{
var searchCriteria = new TicketSearchParams
{
Status = TicketStatus.Rejected,
ReceivedAtFrom = Params.RangeStart,
ReceivedAtTo = Params.RangeEnd,
IncludeResearchHistory = true,
};
var items = searchCriteria.Search(requestState).ToRejectedReport();
foreach (var item in items)
{
item.Reasons = CleanReasons(item.Reasons);
item.GroupContact = CleanGroupContact(item.GroupContact);
}
return(new RejectedReportResult
{
Report = new RejectedReport
{
Items = items
}
});
}
public ReadyToCloseReportResult ReadyToCloseReport(ReportParams Params)
{
var searchCriteria = new TicketSearchParams
{
IncludeTicketStatusList = new List <string>
{
TicketStatus.ReadyToClose.ToString().PascalCaseToDescription(),
TicketStatus.ReadyToCloseDuplicate.ToString().PascalCaseToDescription(),
TicketStatus.ReadyToCloseTooLate.ToString().PascalCaseToDescription(),
},
IncludeContactHistory = true
};
var items = searchCriteria.Search(requestState).ToReadyToCloseReport();
foreach (var item in items)
{
item.Reasons = CleanReasons(item.Reasons);
item.GroupContact = CleanGroupContact(item.GroupContact);
}
return(new ReadyToCloseReportResult
{
Report = new ReadyToCloseReport
{
Items = items
}
});
}
public ForActionReportResult ForActionReport(ForActionReportParams Params)
{
var searchCriteria = new TicketSearchParams
{
Assignment = new Assignment
{
GroupContact = new GroupContact(Params.GroupContact)
},
ExcludeTicketStatusList = new List <string>
{
TicketStatus.Closed.ToString().PascalCaseToDescription(),
TicketStatus.ClosedDuplicate.ToString().PascalCaseToDescription(),
TicketStatus.ClosedTooLate.ToString().PascalCaseToDescription(),
},
IsForwardOrder = true
};
var items = searchCriteria.Search(requestState).ToForActionReport();
foreach (var item in items)
{
item.Reasons = CleanReasons(item.Reasons);
item.GroupContact = CleanGroupContact(item.GroupContact);
}
return(new ForActionReportResult
{
OpenTicketCount = items.Count(),
Report = new ForActionReport
{
Items = items
}
});
}
public void SearchTicketsResultTest()
{
var searchCriteria = new TicketSearchParams
{
ReceivedAtFrom = DateTime.Parse("2014-06-10"),
};
var tickets = searchCriteria.Search(requestState);
Assert.IsNotNull(tickets);
Assert.AreNotEqual(tickets.Count, 0);
}
public TicketsResult Search(TicketSearchParams Criteria, RequestState RequestState)
{
InitCusRelContext();
var result = new TicketsResult
{
Tickets = Criteria.Search(RequestState)
};
if (result.Tickets == null)
{
result.SetFail("No tickets found");
}
return(result);
}
public void Title6SearchTicketsTest()
{
var maxSearchCount = requestState.MaxSearchCount;
requestState.MaxSearchCount = 500;
var searchCriteria = new TicketSearchParams
{
SearchAsUnion = true,
ReasonCode1 = "Title VI",
IsTitle6 = true,
ReceivedAtFrom = DateTime.Now.AddMonths(-2),
};
var tickets = searchCriteria.Search(requestState);
Assert.IsNotNull(tickets);
Assert.AreNotEqual(tickets.Count, 0);
Assert.AreNotEqual(tickets.Count, 500);
requestState.MaxSearchCount = maxSearchCount;
}
public void SearchTicketResultTest()
{
var searchCriteria = new TicketSearchParams
{
Id = 362526,
Status = TicketStatus.New,
Priority = TicketPriority.Normal,
Source = new TicketSource
{
ReceivedAt = DateTime.Parse("2014-06-11 18:46:10.663"),
ReceivedBy = new User(Id: "WEB", Username: "******"),
Via = TicketSourceVia.WEB,
FeedbackId = 26887
},
Contact = new Contact
{
Name = new Name
{
First = "Marlena",
Last = "Hanlon"
},
Address = new Address
{
Addr1 = null,
Addr2 = null,
City = "Oakland",
State = "CA",
ZipCode = null
},
Email = "*****@*****.**",
Phone = new Phone
{
Number = null,
Kind = PhoneKind.Home
},
Status = null
},
IsAdaComplaint = false,
IsTitle6 = false,
Incident = new Incident
{
IncidentAt = DateTime.Parse("2014-06-11 18:15:00.000"),
VehicleNumber = "1601",
Route = "1",
Location = "Telegraph at 34th", // partial text
Destination = "none",
City = null,
Division = "GO"
},
Operator = new Operator
{
Badge = null,
Description = "Picture available" // partial text
},
LostItem = new LostItem
{
Category = "None",
Type = "None",
},
Reasons = new List <string> {
"11. HAZARDOUS OPERATION", "16. CONDUCT/DISCOURTESY"
},
Comments = "since the LAW is that when passing bicyclists", // partial text
ResponseCriteria = new ResponseCriteria
{
HasRequestedResponse = true,
Via = ResponseCriteriaVia.Email
},
Resolution = new Resolution
{
Action = null,
Comment = null,
ResolvedAt = null
},
Assignment = new Assignment
{
GroupContact = new GroupContact("K. Hayward Supt Div 6"),
Employee = new User(Id: null),
},
UpdatedAt = DateTime.Parse("2014-06-11 19:32:26.000"),
UpdatedBy = new User(Id: "ACCBTONA"),
ReceivedAtFrom = DateTime.Parse("2014-06-10"),
ReceivedAtTo = DateTime.Parse("2014-06-13"),
IncidentAtFrom = DateTime.Parse("2014-06-11 18:14:00.000"),
IncidentAtTo = DateTime.Parse("2014-06-11 18:16:00.000")
};
var tickets = searchCriteria.Search(requestState);
Assert.IsNotNull(tickets);
Assert.AreNotEqual(tickets.Count, 0);
}
