private List <KBSearchItem> GetKBResults(SearchResults results, LoginUser loginUser, int userID, int parentID, int hubID)
{
bool enableCustomerSpecificKB = false;
bool enableCustomerProductAssociation = false;
bool enableAnonymousProductAssociation = false;
List <KBSearchItem> items = new List <KBSearchItem>();
int customerID = 0;
User user = Users.GetUser(loginUser, userID);
if (user != null)
{
customerID = user.OrganizationID;
}
CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser);
hubFeatureSettings.LoadByCustomerHubID(hubID);
if (hubFeatureSettings.Any())
{
enableCustomerProductAssociation = hubFeatureSettings[0].EnableCustomerProductAssociation;
enableAnonymousProductAssociation = hubFeatureSettings[0].EnableAnonymousProductAssociation;
enableCustomerSpecificKB = hubFeatureSettings[0].EnableCustomerSpecificKB;
}
for (int i = 0; i < results.Count; i++)
{
results.GetNthDoc(i);
int ticketID = int.Parse(results.CurrentItem.Filename);
if (ticketID > 0)
{
TicketsView ticketsViewHelper = new TicketsView(loginUser);
ticketsViewHelper.LoadHubKBByID(ticketID, parentID, customerID, enableCustomerSpecificKB, enableCustomerProductAssociation, enableAnonymousProductAssociation);
if (ticketsViewHelper.Any())
{
KBSearchItem item = new KBSearchItem();
item.HitRating = results.CurrentItem.ScorePercent;
item.Article = ticketsViewHelper[0].GetProxy();
TicketRatings ratings = new TicketRatings(loginUser);
ratings.LoadByTicketID(ticketID);
if (ratings.Any())
{
TicketRating rating = ratings[0];
item.VoteRating = rating.ThumbsUp;
}
items.Add(item);
}
}
}
return(items);
}
public static string GetTicketRating(RestCommand command, int ticketID)
{
TicketRating ticketRating = TicketRatings.GetTicketRating(command.LoginUser, ticketID);
if (ticketRating.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(ticketRating.GetXml("TicketRating", true));
}
public static string GetTicketRatings(RestCommand command)
{
TicketRatings ticketRatings = new TicketRatings(command.LoginUser);
ticketRatings.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(ticketRatings.GetXml("TicketRatings", "TicketRating", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}