public static CreateTicketResult CreateTicket(IClient currentUser, IResource res, IReservation rsv, int clientId, string reservationText, string subjectText, string messageText, string ticketType, Uri requestUri)
{
TicketPriorty pri = TicketPriortyFromString(ticketType);
string bodyText = GetMessageBody(res, rsv, clientId, reservationText, messageText, ticketType, requestUri);
Helpdesk.Service service = new Helpdesk.Service(ApiUrl, ApiKey);
IClient primary;
if (currentUser.PrimaryOrg)
{
primary = currentUser;
}
else
{
primary = ServiceProvider.Current.Data.Client.GetPrimary(currentUser.ClientID);
}
if (primary != null)
{
CreateTicketResult result = service.CreateTicket
(
resourceId: res.ResourceID,
name: currentUser.DisplayName,
email: primary.Email,
queue: res.HelpdeskEmail,
subject: subjectText,
message: bodyText,
priority: pri
);
int sent = SendHardwareIssueEmail(res, rsv, clientId, reservationText, subjectText, messageText, pri, requestUri);
result.HardwareTicketEmailsSent = sent;
return(result);
}
else
{
return(new CreateTicketResult(new Exception($"Cannot find primary ClientOrg for ClientID {currentUser.ClientID}")));
}
}
public static string TicketPriorityToString(TicketPriorty pri)
{
string ticketType = "General Question";
switch (pri)
{
case TicketPriorty.GeneralQuestion:
ticketType = "General Question";
break;
case TicketPriorty.HardwareIssue:
ticketType = "Hardware Issue";
break;
case TicketPriorty.ProcessIssue:
ticketType = "Process Issue";
break;
}
return(ticketType);
}
public static TicketPriorty TicketPriortyFromString(string ticketType)
{
TicketPriorty pri = TicketPriorty.GeneralQuestion;
switch (ticketType)
{
case "General Question":
pri = TicketPriorty.GeneralQuestion;
break;
case "Hardware Issue":
pri = TicketPriorty.HardwareIssue;
break;
case "Process Issue":
pri = TicketPriorty.ProcessIssue;
break;
}
return(pri);
}
public CreateTicketResult CreateTicket(int resourceId, string name, string email, string queue, string subject, string message, TicketPriorty priority, bool test = false)
{
try
{
return(new CreateTicketResult(
ResponseToTable(
SendPostRequest(_ApiUrl, new
{
action = "add-ticket",
resourceId,
name = WebUtility.UrlEncode(name),
email = WebUtility.UrlEncode(email),
queue = WebUtility.UrlEncode(queue),
subject = WebUtility.UrlEncode(subject),
message = WebUtility.UrlEncode(message),
priority = (int)priority,
test
})
)
));
}
catch (Exception ex)
{
return(new CreateTicketResult(ex));
}
}
public static int SendHardwareIssueEmail(IResource res, IReservation reservation, int clientId, string reservationText, string subject, string message, TicketPriorty pri, Uri requestUri)
{
if (pri == TicketPriorty.HardwareIssue)
{
string body = GetMessageBody(res, reservation, clientId, reservationText, message, TicketPriorityToString(pri), requestUri);
return(SendHardwareIssueEmail(res, clientId, subject, body));
}
return(0);
}
