public void GetTicketsCustomFields()
{
TicketCustomFields ticketCustomFields = TestSetup.KayakoApiService.Tickets.GetTicketCustomFields(2);
Assert.IsNotNull(ticketCustomFields.FieldGroups, "No ticket custom fields were returned");
Assert.IsNotEmpty(ticketCustomFields.FieldGroups, "No ticket custom fields were returned");
OutputMessage <TicketCustomFields>("Result: ", ticketCustomFields);
}
public void Setup()
{
_kayakoApiRequest = new Mock <IKayakoApiRequest>();
_ticketController = new TicketController(_kayakoApiRequest.Object);
_responseTicketCollection = new TicketCollection
{
new Ticket()
};
_createTicketRequestRequiredFields = new TicketRequest
{
Subject = "Subject",
FullName = "Fullname",
Email = "*****@*****.**",
Contents = "Contents",
DepartmentId = 1,
TicketStatusId = 2,
TicketPriorityId = 3,
TicketTypeId = 4
};
_createTicketRequiredFieldsParameters = "subject=Subject&fullname=Fullname&[email protected]&contents=Contents&departmentid=1&ticketstatusid=2&ticketpriorityid=3&tickettypeid=4";
_responseTicketCustomFields = new TicketCustomFields
{
FieldGroups = new List <TicketCustomFieldGroup>
{
new TicketCustomFieldGroup
{
Id = 1,
Title = "Title",
Fields = new[]
{
new TicketCustomField
{
Type = TicketCustomFieldType.Text,
Name = "FieldName1",
FieldContent = "content1"
},
new TicketCustomField
{
Type = TicketCustomFieldType.Text,
Name = "FieldName2",
FieldContent = "content2"
}
}
}
}
};
}
public void UpdateTicketCustomFields()
{
DepartmentCollection depts = TestSetup.KayakoApiService.Departments.GetDepartments();
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(depts.Select(d => d.Id).ToArray());
int idToUse = -1;
foreach (Ticket ticket in tickets)
{
TicketCustomFields ticketCustomFields = TestSetup.KayakoApiService.Tickets.GetTicketCustomFields(ticket.Id);
if (ticketCustomFields.FieldGroups.Count > 0)
{
if (ticketCustomFields.FieldGroups.Where(tcf => tcf.Fields.Length > 0 && tcf.Fields.Any(a => a.Type == Core.Constants.TicketCustomFieldType.Text || a.Type == Core.Constants.TicketCustomFieldType.TextArea)).Any())
{
idToUse = ticket.Id;
break;
}
}
}
if (idToUse != -1)
{
TicketCustomFields ticketCustomFields = TestSetup.KayakoApiService.Tickets.GetTicketCustomFields(idToUse);
TicketCustomFieldGroup group = ticketCustomFields.FieldGroups.FirstOrDefault(tcf => tcf.Fields.Length > 0 && tcf.Fields.Any(a => a.Type == Core.Constants.TicketCustomFieldType.Text || a.Type == Core.Constants.TicketCustomFieldType.TextArea));
TicketCustomField field = group.Fields.FirstOrDefault(type => type.Type == Core.Constants.TicketCustomFieldType.Text || type.Type == Core.Constants.TicketCustomFieldType.TextArea);
field.FieldContent = String.Format("This was updated at : {0}", DateTime.Now.ToString("dd/MM/yyyy HH:mm:ss"));
TicketCustomFields updatedTicketCustomFields = TestSetup.KayakoApiService.Tickets.UpdateTicketCustomFields(idToUse, ticketCustomFields);
TicketCustomFieldGroup updatedGroup = updatedTicketCustomFields.FieldGroups.FirstOrDefault(customField => customField.Fields.Length > 0 && customField.Fields.Any(a => a.Type == Core.Constants.TicketCustomFieldType.Text || a.Type == Core.Constants.TicketCustomFieldType.TextArea));
TicketCustomField updatedField = updatedGroup.Fields.FirstOrDefault(type => type.Type == Core.Constants.TicketCustomFieldType.Text || type.Type == Core.Constants.TicketCustomFieldType.TextArea);
Assert.AreEqual(field.FieldContent, updatedField.FieldContent);
}
else
{
throw new Exception("Could not find any tickets with any text/text area custom fields.");
}
}
/// <summary>
/// Update the custom field values for a ticket. Please note all custom fields for the ticket must be sent through with
/// their values.
/// </summary>
public TicketCustomFields UpdateTicketCustomFields(int ticketId, TicketCustomFields customFields)
{
string apiMethod = String.Format("/Tickets/TicketCustomField/{0}", ticketId);
StringBuilder sb = new StringBuilder();
foreach (TicketCustomFieldGroup group in customFields.FieldGroups)
{
foreach (TicketCustomField field in group.Fields)
{
if (!String.IsNullOrEmpty(sb.ToString()))
{
sb.Append("&");
}
sb.AppendFormat("{0}={1}", field.Name, HttpUtility.UrlEncode((field.FieldContent ?? "")));
}
}
return(Connector.ExecutePost <TicketCustomFields>(apiMethod, sb.ToString()));
}
public void TicketCustomFieldCollectionDeserialization()
{
var ticketcustomFields = new TicketCustomFields
{
FieldGroups = new List <TicketCustomFieldGroup>
{
new TicketCustomFieldGroup
{
Id = 4,
Title = "Test Ticket",
Fields = new []
{
new TicketCustomField
{
Id = 2,
Type = TicketCustomFieldType.Text,
Name = "ab32ds122",
Title = "Test",
FieldContent = "Test Plaintext Field"
},
new TicketCustomField
{
Id = 3,
Type = TicketCustomFieldType.LinkedSelectFields,
Name = "fd923nds2",
Title = "Linked Select",
FieldContent = "Product > Fusion"
},
new TicketCustomField
{
Id = 4,
Type = TicketCustomFieldType.MultiSelect,
Name = "mcz923nxa",
Title = "Multiple",
FieldContent = "Value1, Value2"
},
new TicketCustomField
{
Id = 5,
Type = TicketCustomFieldType.Date,
Name = "z13nc8923",
Title = "Date",
FieldContent = "05/24/2011"
},
new TicketCustomField
{
Id = 6,
Type = TicketCustomFieldType.File,
FileName = "report.txt",
Name = "mds923nx92",
Title = "File",
FieldContent = "VTFkSlJsUXRNVE01TURvZ1EzVnpkRzl0SUVacFpXeGtjeUJwYmlCVWFXTnJaWFFnVm1sbGQzTUtDbE5YU1VaVUxURXpPVEU2SUZCMVlteHBZeTlRY21sMllYUmxJRlpwYzJsaWFXeHBkSGtnVkc5bloyeGxJR2x1SUZWelpYSXZWWE5sY2lCUGNtZGhibWw2WVhScGIyNGdRM1Z6ZEc5dElFWnBaV3hrSUVkeWIzVndjd29L"
}
}
}
}
};
var expectedTicketCustomFields = XmlDataUtility.ReadFromFile <TicketCustomFields>("TestData/TicketCustomFields.xml");
AssertUtility.ObjectsEqual(expectedTicketCustomFields, ticketcustomFields);
}
