public static string GetTicketAutomationAction(RestCommand command, int ticketActionID)
{
TicketAutomationAction ticketAutomationAction = TicketAutomationActions.GetTicketAutomationAction(command.LoginUser, ticketActionID);
if (ticketAutomationAction.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(ticketAutomationAction.GetXml("TicketAutomationAction", true));
}
public static string GetTicketAutomationActions(RestCommand command)
{
TicketAutomationActions ticketAutomationActions = new TicketAutomationActions(command.LoginUser);
ticketAutomationActions.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(ticketAutomationActions.GetXml("TicketAutomationActions", "TicketAutomationAction", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
public TriggerData GetTrigger(int triggerID)
{
TicketAutomationTriggersViewItem trigger = TicketAutomationTriggersView.GetTicketAutomationTriggersViewItem(UserSession.LoginUser, triggerID);
if (trigger.OrganizationID != UserSession.LoginUser.OrganizationID)
{
return(null);
}
TicketAutomationActions actions = new TicketAutomationActions(UserSession.LoginUser);
actions.LoadByTrigger(triggerID);
TicketAutomationTriggerLogic logic = new TicketAutomationTriggerLogic(UserSession.LoginUser);
logic.LoadByTrigger(triggerID);
TriggerData result = new TriggerData();
result.Trigger = trigger.GetProxy();
result.LogicItems = logic.GetTicketAutomationTriggerLogicItemProxies();
result.Actions = actions.GetTicketAutomationActionProxies();
return(result);
}
public TicketAutomationTriggerProxy SaveTrigger(string value)
{
SaveTriggerData data = Newtonsoft.Json.JsonConvert.DeserializeObject <SaveTriggerData>(value);
HttpContext.Current.Request.InputStream.Position = 0;
TicketAutomationTrigger trigger = null;
if (data.TriggerID > -1)
{
trigger = TicketAutomationTriggers.GetTicketAutomationTrigger(UserSession.LoginUser, data.TriggerID);
if (trigger.OrganizationID != UserSession.LoginUser.OrganizationID || !UserSession.CurrentUser.IsSystemAdmin)
{
return(null);
}
}
else
{
trigger = (new TicketAutomationTriggers(UserSession.LoginUser)).AddNewTicketAutomationTrigger();
trigger.OrganizationID = UserSession.LoginUser.OrganizationID;
}
trigger.Active = data.IsActive;
trigger.Name = data.Name;
trigger.Position = trigger.Collection.GetMaxPosition(UserSession.LoginUser.OrganizationID) + 1;
trigger.Collection.Save();
TicketAutomationTriggerLogic logic = new TicketAutomationTriggerLogic(UserSession.LoginUser);
logic.LoadByTrigger(data.TriggerID);
foreach (TicketAutomationTriggerLogicItem logicItem in logic)
{
logicItem.Delete();
}
logic.Save();
TicketAutomationActions actions = new TicketAutomationActions(UserSession.LoginUser);
actions.LoadByTrigger(data.TriggerID);
foreach (TicketAutomationAction action in actions)
{
action.Delete();
}
actions.Save();
actions = new TicketAutomationActions(UserSession.LoginUser);
foreach (TicketAutomationActionProxy actionProxy in data.Actions)
{
TicketAutomationAction action = actions.AddNewTicketAutomationAction();
action.TriggerID = trigger.TriggerID;
action.ActionValue = actionProxy.ActionValue;
action.ActionValue2 = actionProxy.ActionValue2;
action.ActionID = actionProxy.ActionID;
}
actions.Save();
logic = new TicketAutomationTriggerLogic(UserSession.LoginUser);
foreach (LogicItem logicItemProxy in data.LogicItems)
{
TicketAutomationTriggerLogicItem logicItem = logic.AddNewTicketAutomationTriggerLogicItem();
logicItem.TriggerID = trigger.TriggerID;
logicItem.TableID = logicItemProxy.IsCustom ? -1 : logicItemProxy.TableID;
logicItem.FieldID = logicItemProxy.FieldID;
logicItem.TestValue = logicItemProxy.TestValue;
logicItem.Measure = logicItemProxy.Measure;
logicItem.MatchAll = logicItemProxy.MatchAll;
logicItem.OtherTrigger = logicItemProxy.OtherTrigger;
}
logic.Save();
return(trigger.GetProxy());
}
