/// <summary>
/// 联系客服(菜单)
/// </summary>
/// <param name="recMsg"></param>
/// <returns></returns>
public async Task <string> ContactKf(PubReceiveMsg recMsg)
{
try
{
var timeStamp = ComHelper.ConvertDateTimeInt(DateTime.Now);
if (!IsWorkTime())
{
var msg = "您好！现在非客服上班时间，请您在每天9-22点联系我们的客服美眉！";
return(await wxAutoComResponse.SendWxText(recMsg.FromUserName, recMsg.ToUserName, timeStamp, msg));
}
else
{
PubKfApi.SendTextMsg(recMsg.FromUserName, "正在为你转接在线客服，请稍后.....");
var msg = PubMsgApi.BuildKfTransferMsg(recMsg.FromUserName, recMsg.ToUserName, timeStamp);
logHelper.Debug("ContactKf:msg:" + msg.JsonSerialize());
// 发送客服消息提醒
return(await wxAutoComResponse.AutoMsgResponse(msg));
}
}
catch (Exception ex)
{
logHelper.Error("ContactKf:联系客服失败:" + ex.Message + " " + ex.StackTrace);
}
return(wxAutoComResponse.ResponseOK());;
}
/// <summary>
/// 联系客服
/// </summary>
/// <param name="recMsg"></param>
/// <returns></returns>
public Result <string> ChatWithKf(PubReceiveMsgCData recMsg)
{
try
{
if (IsWorkTime() && IsIn5Min(recMsg.FromUserName) && IsKfMsg(recMsg))
{
PubKfApi.SendTextMsg(recMsg.FromUserName, "正在为你转接在线客服，请稍后.....");
var msg = PubMsgApi.BuildKfTransferMsg(recMsg.FromUserName, recMsg.ToUserName, recMsg.CreateTime);
return(new Result <string> {
IsSucc = true, Data = msg
});
}
}
catch (Exception ex)
{
logHelper.Error("ChatWithKf:联系客服失败：" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "联系客服失败！"
});
}
/// <summary>
/// 自动应答(客服消息)
/// </summary>
/// <param name="item"></param>
/// <param name="openId"></param>
/// <returns></returns>
public async Task <Result <string> > AutoRespond(WxAutoKeywordShow item, string openId)
{
try
{
// 自动推送类型
Enum_ApMsgType type = ComHelper.GetEnumValueByStr <Enum_ApMsgType>(item.ContentType);
// 发送客服消息预览
PubApiResult apiRes = new PubApiResult();
switch (type)
{
case Enum_ApMsgType.Text:
item.TextContent = item.TextContent.Replace("{nickname}", string.Empty);
apiRes = PubKfApi.SendTextMsg(openId, item.TextContent);
break;
case Enum_ApMsgType.Image:
apiRes = PubKfApi.SendImageMsg(openId, item.MediaId);
break;
case Enum_ApMsgType.Voice:
apiRes = PubKfApi.SendVoiceMsg(openId, item.MediaId);
break;
case Enum_ApMsgType.News:
apiRes = PubKfApi.SendMpNewsMsg(openId, item.MediaId);
break;
case Enum_ApMsgType.Video:
apiRes = PubKfApi.SendVideoMsg(openId, item.MediaId, item.VideoThumbMediaId, item.VideoTitle, item.VideoDescription);
break;
case Enum_ApMsgType.BackNews:
var lstArts = await wxAutoConvertHelper.GetAutoKeywordBackNews(item);
apiRes = PubKfApi.SendNewsMsg(openId, lstArts);
break;
case Enum_ApMsgType.RedBag:
return(await wxAutoConvertHelper.SendAutoKeywordRedPack(item, openId));
default:
break;
}
logHelper.Debug("PrevKeyword:预览返回结果：" + ComHelper.JsonSerialize(apiRes));
if (!apiRes.IsSuss)
{
var msg = "预览出错：" + apiRes.errcode + " " + apiRes.errmsg;
logHelper.Error("PrevKeyword:" + msg);
return(new Result <string> {
Message = msg
});
}
return(new Result <string> {
IsSucc = true, Message = "发送预览消息成功！"
});
}
catch (Exception ex)
{
logHelper.Error("PrevKeyword:发送预览消息失败:" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "发送预览消息失败！"
});
}