private void FillTile()
{
phoneList = Phones.GetPhoneList();
Invalidate(); //as long as we have a new list anyway.
if (phoneList == null)
{
phoneTile.PhoneCur = null;
return;
}
Phone phone = Phones.GetPhoneForExtension(phoneList, Extension);
phoneTile.PhoneCur = phone; //could be null
}
private void FillTile()
{
//Get the new phone list from the database and redraw control.
SetPhoneList(PhoneEmpDefaults.Refresh(), Phones.GetPhoneList());
//Set the currently selected phone accordingly.
if (phoneList == null) //No phone list. Shouldn't get here.
{
phoneTile.SetPhone(null, null, false);
return;
}
Phone phone = Phones.GetPhoneForExtension(phoneList, Extension);
PhoneEmpDefault phoneEmpDefault = null;
if (phone != null)
{
phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, phoneEmpDefaultList);
}
phoneTile.SetPhone(phone, phoneEmpDefault, PhoneEmpDefaults.IsTriageOperatorForExtension(Extension, phoneEmpDefaultList));
}
private void FillTile()
{
//UpdateComboRooms();//We can't do this in the constructor and all the other methods fire too often. FillTile is a good place for this.
//Get the new phone list from the database and redraw control.
SetPhoneList(PhoneEmpDefaults.Refresh(), Phones.GetPhoneList());
//Set the currently selected phone accordingly.
if (_listPhones == null) //No phone list. Shouldn't get here.
{
phoneTile.SetPhone(null, null, null, false);
return;
}
Phone phone = Phones.GetPhoneForExtension(_listPhones, Extension);
PhoneEmpDefault phoneEmpDefault = null;
ChatUser chatUser = null;
if (phone != null)
{
phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, _listPhoneEmpDefaults);
chatUser = ChatUsers.GetFromExt(phone.Extension);
}
phoneTile.SetPhone(phone, phoneEmpDefault, chatUser, PhoneEmpDefaults.IsTriageOperatorForExtension(Extension, _listPhoneEmpDefaults));
}
///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones, List <PhoneEmpSubGroup> listSubGroups, List <ChatUser> listChatUsers)
{
try {
string title = "Call Center Map - Triage Coord. - ";
try { //get the triage coord label but don't fail just because we can't find it
SiteLink siteLink = SiteLinks.GetFirstOrDefault(x => x.SiteNum == _mapCur.SiteNum);
title += Employees.GetNameFL(Employees.GetEmp(siteLink.EmployeeNum));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
#region Triage Counts
//The triage count used to only count up the triage operators within the currently selected room.
//Now we want to count all operators at the selected site (local) and then all operators across all sites (total).
int triageStaffCountLocal = 0;
int triageStaffCountTotal = 0;
foreach (PhoneEmpDefault phoneEmpDefault in peds.FindAll(x => x.IsTriageOperator && x.HasColor))
{
Phone phone = phones.FirstOrDefault(x => x.Extension == phoneEmpDefault.PhoneExt);
if (phone == null)
{
continue;
}
if (phone.ClockStatus.In(ClockStatusEnum.None, ClockStatusEnum.Home, ClockStatusEnum.Lunch, ClockStatusEnum.Break, ClockStatusEnum.Off
, ClockStatusEnum.Unavailable, ClockStatusEnum.NeedsHelp, ClockStatusEnum.HelpOnTheWay))
{
continue;
}
//This is a triage operator who is currently here and on the clock.
if (phoneEmpDefault.SiteNum == _mapCur.SiteNum)
{
triageStaffCountLocal++;
}
triageStaffCountTotal++;
}
labelTriageOpsCountLocal.Text = triageStaffCountLocal.ToString();
labelTriageOpsCountTotal.Text = triageStaffCountTotal.ToString();
#endregion
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
try {
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
ChatUser chatuser = listChatUsers.Where(x => x.Extension == phone.Extension).FirstOrDefault();
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeNeedsHelpStart.Date == DateTime.Today) //if they need help, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeNeedsHelpStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.DateTimeStart.Date == DateTime.Today && phone.Description != "") //else if in a call, use call time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.Description == "" && chatuser != null && chatuser.CurrentSessions > 0) //else if in a chat, use chat time.
{
TimeSpan span = TimeSpan.FromMilliseconds(chatuser.SessionTime) + _timeDelta;
room.Elapsed = span.ToStringHmmss();
}
else if (phone.DateTimeStart.Date == DateTime.Today) //else available, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else //else, whatever.
{
room.Elapsed = "";
}
if (phone.IsProxVisible)
{
room.ProxImage = Properties.Resources.Figure;
}
else if (phone.DateTProximal.AddHours(8) > DateTime.Now)
{
room.ProxImage = Properties.Resources.NoFigure; //TODO: replace image with one from Nathan
}
else
{
room.ProxImage = null;
}
room.IsAtDesk = phone.IsProxVisible;
string status = Phones.ConvertClockStatusToString(phone.ClockStatus);
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
if (chatuser != null && chatuser.CurrentSessions != 0)
{
room.ChatImage = Properties.Resources.gtaicon3;
}
else
{
room.ChatImage = null;
}
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
catch (Exception e) {
e.DoNothing();
}
}
refreshCurrentTabHelper(peds, phones, listSubGroups);
}
catch {
//something failed unexpectedly
}
}
///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones)
{
try {
string title = "Call Center Status Map - Triage Coordinator - ";
try { //get the triage coord label but don't fail just because we can't find it
title += Employees.GetNameFL(PrefC.GetLong(PrefName.HQTriageCoordinator));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
int triageStaffCount = 0;
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeStart.Date == DateTime.Today)
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else
{
room.Elapsed = "";
}
string status = phone.ClockStatus.ToString();
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (isTriageOperatorOnTheClock)
{
triageStaffCount++;
}
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
this.labelTriageOpsStaff.Text = triageStaffCount.ToString();
}
catch {
//something failed unexpectedly
}
}
private void butOK_Click(object sender, System.EventArgs e)
{
//Using a switch statement in case we want special functionality for the other statuses later on.
switch ((PhoneEmpStatusOverride)listStatusOverride.SelectedIndex)
{
case PhoneEmpStatusOverride.None:
if (StatusOld == PhoneEmpStatusOverride.Unavailable)
{
MsgBox.Show(this, "Change your status from unavailable by using the small phone panel.");
return;
}
break;
case PhoneEmpStatusOverride.OfflineAssist:
if (StatusOld == PhoneEmpStatusOverride.Unavailable)
{
MsgBox.Show(this, "Change your status from unavailable by using the small phone panel.");
return;
}
break;
}
if (IsNew)
{
if (textEmployeeNum.Text == "")
{
MsgBox.Show(this, "Unique EmployeeNum is required.");
return;
}
if (textEmpName.Text == "")
{
MsgBox.Show(this, "Employee name is required.");
return;
}
PedCur.EmployeeNum = PIn.Long(textEmployeeNum.Text);
}
//Get the current database state of the phone emp default (before we change it)
PhoneEmpDefault pedFromDatabase = PhoneEmpDefaults.GetOne(PedCur.EmployeeNum);
if (pedFromDatabase == null)
{
pedFromDatabase = new PhoneEmpDefault();
}
int newExtension = PIn.Int(textPhoneExt.Text);
bool extensionChange = pedFromDatabase.PhoneExt != newExtension;
if (extensionChange) //Only check when extension has changed and clocked in.
//We need to prevent changes to phoneempdefault table which involve employees who are currently logged in.
//Failing to do so would cause subtle race conditions between the phone table and phoneempdefault.
//Net result would be the phone panel looking wrong.
{
if (ClockEvents.IsClockedIn(PedCur.EmployeeNum)) //Prevent any change if employee being edited is currently clocked in.
{
MsgBox.Show(this, "You must first clock out before making changes");
return;
}
//Find out if the target extension is already being occuppied by a different employee.
Phone phoneOccuppied = Phones.GetPhoneForExtension(Phones.GetPhoneList(), PIn.Int(textPhoneExt.Text));
if (phoneOccuppied != null)
{
if (ClockEvents.IsClockedIn(phoneOccuppied.EmployeeNum)) //Prevent change if employee's new extension is occupied by a different employee who is currently clocked in.
{
MessageBox.Show(Lan.g(this, "This extension cannot be inherited because it is currently occuppied by an employee who is currently logged in.\r\n\r\nExisting employee: ") + phoneOccuppied.EmployeeName);
return;
}
if (phoneOccuppied.EmployeeNum != PedCur.EmployeeNum)
{
//We are setting to a new employee so let's clean up the old employee.
//This will prevent duplicates in the phone table and subsequently prevent duplicates in the phone panel.
Phones.UpdatePhoneToEmpty(phoneOccuppied.EmployeeNum, -1);
PhoneEmpDefault pedOccuppied = PhoneEmpDefaults.GetOne(phoneOccuppied.EmployeeNum);
if (pedOccuppied != null) //prevent duplicate in phoneempdefault
{
pedOccuppied.PhoneExt = 0;
PhoneEmpDefaults.Update(pedOccuppied);
}
}
}
//Get the employee that is normally assigned to this extension (assigned ext set in the employee table).
long permanentLinkageEmployeeNum = Employees.GetEmpNumAtExtension(pedFromDatabase.PhoneExt);
if (permanentLinkageEmployeeNum >= 1) //Extension is nomrally assigned to an employee.
{
if (PedCur.EmployeeNum != permanentLinkageEmployeeNum) //This is not the normally linked employee so let's revert back to the proper employee.
{
PhoneEmpDefault pedRevertTo = PhoneEmpDefaults.GetOne(permanentLinkageEmployeeNum);
//Make sure the employee we are about to revert is not logged in at yet a different workstation. This would be rare but it's worth checking.
if (pedRevertTo != null && !ClockEvents.IsClockedIn(pedRevertTo.EmployeeNum))
{
//Revert to the permanent extension for this PhoneEmpDefault.
pedRevertTo.PhoneExt = pedFromDatabase.PhoneExt;
PhoneEmpDefaults.Update(pedRevertTo);
//Update phone table to match this change.
Phones.SetPhoneStatus(ClockStatusEnum.Home, pedRevertTo.PhoneExt, pedRevertTo.EmployeeNum);
}
}
}
}
//Ordering of these updates is IMPORTANT!!!
//Phone Emp Default must be updated first
PedCur.EmpName = textEmpName.Text;
PedCur.IsGraphed = checkIsGraphed.Checked;
PedCur.HasColor = checkHasColor.Checked;
PedCur.RingGroups = (AsteriskRingGroups)listRingGroup.SelectedIndex;
PedCur.PhoneExt = PIn.Int(textPhoneExt.Text);
PedCur.StatusOverride = (PhoneEmpStatusOverride)listStatusOverride.SelectedIndex;
PedCur.Notes = textNotes.Text;
PedCur.ComputerName = textComputerName.Text;
PedCur.IsPrivateScreen = checkIsPrivateScreen.Checked;
PedCur.IsTriageOperator = checkIsTriageOperator.Checked;
if (IsNew)
{
PhoneEmpDefaults.Insert(PedCur);
//insert the new Phone record to keep the 2 tables in sync
Phone phoneNew = new Phone();
phoneNew.EmployeeName = PedCur.EmpName;
phoneNew.EmployeeNum = PedCur.EmployeeNum;
phoneNew.Extension = PedCur.PhoneExt;
phoneNew.ClockStatus = ClockStatusEnum.Home;
Phones.Insert(phoneNew);
}
else
{
PhoneEmpDefaults.Update(PedCur);
}
//It is now safe to update Phone table as it will draw from the newly updated Phone Emp Default row
if ((PhoneEmpStatusOverride)listStatusOverride.SelectedIndex == PhoneEmpStatusOverride.Unavailable &&
ClockEvents.IsClockedIn(PedCur.EmployeeNum))
{
//We set ourselves unavailable from this window because we require an explanation.
//This is the only status that will synch with the phone table, all others should be handled by the small phone panel.
Phones.SetPhoneStatus(ClockStatusEnum.Unavailable, PedCur.PhoneExt, PedCur.EmployeeNum);
}
if (extensionChange)
{
//Phone extension has changed so update the phone table as well.
//We have already guaranteed that this employee is Clocked Out (above) so set to home and update phone table.
Phones.SetPhoneStatus(ClockStatusEnum.Home, PedCur.PhoneExt, PedCur.EmployeeNum);
}
DialogResult = DialogResult.OK;
}
