/// <summary>
/// 跟据公司ID获取当前在线的客服例表
/// </summary>
/// <param name="accountId"></param>
/// <returns></returns>
private List <Socket> GetOnlineOperatorSockets(string accountId)
{
List <Socket> ss = new List <Socket>();
foreach (var item in OperatorService.GetAllOperatorsByAccountId(accountId))
{
if (operatorSocketMap.ContainsKey(item.OperatorId))
{
ss.Add(operatorSocketMap[item.OperatorId]);
}
}
return(ss);
}
public static NewChangesCheckResult CheckNewChanges(string operatorId, string operatorSessionId, NewChangesCheck check)
{
Trace.WriteLine(string.Format("OperatorService.CheckNewChanges(operatorId = {0},NewChangesCheck={1})", operatorId, check.ToString()));
Operator op = OperatorService.GetOperatorById(operatorId);
op.HeartBeatTime = DateTime.Now;//设置心跳时间
NewChangesCheckResult checkResult = new NewChangesCheckResult();
if (op.OperatorSession != operatorSessionId)
{
checkResult.ReturnCode = NewChangesCheckResult.ReturnCodeEnum.ReturnCode_SessionInvalid;
return(checkResult);
}
// 新访客
checkResult.NewVisitors = VisitorService.GetNewVisitors(op.AccountId, check.NewVisitorLastCheckTime);
checkResult.Chats = ChatService.GetAllChatByAccountId(op.AccountId);
// 访问会话状态更新
checkResult.VisitSessionChange = VisitSessionService.GetVisitSessionChange(op.AccountId, check.NewVisitorLastCheckTime);
// 消息更新
//List<VisitSession> visitSessions = VisitSessionService.GetActiveSessionsByOperatorId(Authentication.OperatorId);
checkResult.Messages = new List <MessageCheckResult>();
foreach (MessageCheck item in check.ChatSessionChecks)
{
MessageCheckResult mcr = new MessageCheckResult();
mcr.ChatId = item.ChatId;
mcr.Messages = MessageService.GetMessagesForOperator(item.ChatId, item.LastCheckTime);
checkResult.Messages.Add(mcr);
}
checkResult.Operators = OperatorService.GetAllOperatorsByAccountId(op.AccountId);
checkResult.ReturnCode = NewChangesCheckResult.ReturnCodeEnum.ReturnCode_Success;
// 客服状态更新
Trace.WriteLine(string.Format("ChecknewChanges(OperatorId={0},NewChangesCheck={{1}},NewChangesCheckResult={{2}}", operatorId, check.ToString(), checkResult.ToString()));
return(checkResult);
}