protected override async Task OnMessageActivityAsync(ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken)
{
if (turnContext.Activity.Type == ActivityTypes.Message)
{
// Replace with your own message
//System.Diagnostics.Debug.WriteLine("message");
IActivity replyActivity = MessageFactory.Text($"Message");
// Replace with your own condition for bot escalation
if (turnContext.Activity.Text.Equals("escalate", StringComparison.InvariantCultureIgnoreCase))
{
replyActivity = MessageFactory.Text($"TROCANDO PARA UM AGENTE");
//System.Diagnostics.Debug.WriteLine("escalate");
Dictionary <string, object> contextVars = new Dictionary <string, object>()
{
{ "BotHandoffTopic", "troca" }
};
OmnichannelBotClient.AddEscalationContext(replyActivity, contextVars);
}
// Replace with your own condition for bot end conversation
else if (turnContext.Activity.Text.Equals("endconversation", StringComparison.InvariantCultureIgnoreCase))
{
OmnichannelBotClient.AddEndConversationContext(replyActivity);
}
// Call method BridgeBotMessage for every response that needs to be delivered to the customer.
else
{
OmnichannelBotClient.BridgeBotMessage(replyActivity);
}
await turnContext.SendActivityAsync(replyActivity, cancellationToken);
}
}
protected override async Task OnMessageActivityAsync(ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken)
{
try
{
var httpClient = new HttpClient();
var qnaMaker = new QnAMaker(new QnAMakerEndpoint
{
KnowledgeBaseId = _configuration["QnAKnowledgebaseId"],
EndpointKey = _configuration["QnAAuthKey"],
Host = GetHostname(_configuration["QnAEndpointHostName"])
},
null,
httpClient);
var options = new QnAMakerOptions {
Top = 1
};
// The actual call to the QnA Maker service.
var response = await qnaMaker.GetAnswersAsync(turnContext, options);
IActivity replyActivity = MessageFactory.Text($"{response[0].Answer}");
// Replace with your own condition for bot escalation
if (turnContext.Activity.Text.Equals("escalate", StringComparison.InvariantCultureIgnoreCase))
{
Dictionary <string, object> contextVars = new Dictionary <string, object>()
{
{ "BotHandoffTopic", "CreditCard" }
};
OmnichannelBotClient.AddEscalationContext(replyActivity, contextVars);
}
// Replace with your own condition for bot end conversation
else if (turnContext.Activity.Text.Equals("endconversation", StringComparison.InvariantCultureIgnoreCase))
{
OmnichannelBotClient.AddEndConversationContext(replyActivity);
}
// Call method BridgeBotMessage for every response that needs to be delivered to the customer.
else
{
OmnichannelBotClient.BridgeBotMessage(replyActivity);
}
//await Dialog.RunAsync(turnContext, ConversationState.CreateProperty<DialogState>(nameof(DialogState)), cancellationToken);
await turnContext.SendActivityAsync(replyActivity, cancellationToken);
}
catch (Exception ex)
{
await turnContext.SendActivityAsync(MessageFactory.Text(ex.ToString()), cancellationToken);
}
}
/*private static Attachment CreateAdaptiveCardAttachment(string filePath)
* {
* var adaptiveCardJson = File.ReadAllText(filePath);
* var adaptiveCardAttachment = new Attachment()
* {
* ContentType = "application/vnd.microsoft.card.adaptive",
* Content = JsonConvert.DeserializeObject(adaptiveCardJson),
* };
* return adaptiveCardAttachment;
* } */
protected override async Task OnMembersAddedAsync(IList <ChannelAccount> membersAdded, ITurnContext <IConversationUpdateActivity> turnContext, CancellationToken cancellationToken)
{
foreach (var member in membersAdded)
{
if (member.Id != turnContext.Activity.Recipient.Id)
{
OmnichannelBotClient.BridgeBotMessage(turnContext.Activity);
await turnContext.SendActivityAsync(MessageFactory.Text($"Hello! Welcome!"), cancellationToken);
}
}
}
protected override async Task OnMembersAddedAsync(IList <ChannelAccount> membersAdded, ITurnContext <IConversationUpdateActivity> turnContext, CancellationToken cancellationToken)
{
foreach (var member in membersAdded)
{
if (member.Id != turnContext.Activity.Recipient.Id)
{
//Set the bridge mode for every message that needs to be delivered to customer
OmnichannelBotClient.BridgeBotMessage(turnContext.Activity);
await turnContext.SendActivityAsync(MessageFactory.Text($"Welcome to Echo Bot."), cancellationToken);
}
}
}
protected override async Task OnMessageActivityAsync(ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken)
{
try
{
var httpClient = new HttpClient();
var qnaMaker = new QnAMaker(new QnAMakerEndpoint
{
KnowledgeBaseId = "461a9694-ee84-4423-b283-600e2e978b0c", //_configuration["QnAKnowledgebaseId"],
EndpointKey = "39b9495c-b1a8-4a87-ac23-ad566a40dd80", //_configuration["QnAEndpointKey"],
Host = GetHostname("mooqna.azurewebsites.net") //_configuration["QnAEndpointHostName"])
},
null,
httpClient);
var options = new QnAMakerOptions {
Top = 1
};
// The actual call to the QnA Maker service.
var response = await qnaMaker.GetAnswersAsync(turnContext, options);
IActivity replyActivity = MessageFactory.Text($"{response[0].Answer}");
// Replace with your own condition for bot escalation
if (turnContext.Activity.Text.Equals("escalate", StringComparison.InvariantCultureIgnoreCase))
{
Dictionary <string, object> contextVars = new Dictionary <string, object>()
{
{ "BotHandoffTopic", "CreditCard" }
};
OmnichannelBotClient.AddEscalationContext(replyActivity, contextVars);
}
// Replace with your own condition for bot end conversation
else if (turnContext.Activity.Text.Equals("endconversation", StringComparison.InvariantCultureIgnoreCase))
{
OmnichannelBotClient.AddEndConversationContext(replyActivity);
}
// Call method BridgeBotMessage for every response that needs to be delivered to the customer.
else
{
OmnichannelBotClient.BridgeBotMessage(replyActivity);
}
await turnContext.SendActivityAsync(replyActivity, cancellationToken);
}
catch (Exception ex)
{
await turnContext.SendActivityAsync(MessageFactory.Text(ex.ToString()), cancellationToken);
}
}