private void PbxProvider_NewCall(object sender, NewCallEventArgs args)
{
_queueOfCalls.Enqueue(args.NewCall);
CallQueued?.Invoke(this, new CallQueuedEventArgs {
QueuedCall = args.NewCall, CurrentQueuedCallCount = _queueOfCalls.Count
});
}
private void OnNewCall(object sender, NewCallEventArgs e)
{
if (this.InvokeRequired)
{
EventHandler <NewCallEventArgs> eh = OnNewCall;
this.BeginInvoke(eh, new object[] { sender, e });
return;
}
TapiLine line = (TapiLine)sender;
TapiCall call = e.Call;
ListViewItem lvi = new ListViewItem(line.Name);
lvi.Tag = call;
lvi.SubItems.AddRange(
new string[] {
string.Format("0x{0:X}", call.Id),
call.CallState.ToString(),
string.Format("{0} {1}", call.CallerId, call.CallerName),
string.Format("{0} {1}", call.CalledId, call.CalledName),
});
lvCalls.Items.Add(lvi);
if (call.CallerId != e.Call.Address.Address)
{
System.Diagnostics.Process.Start("chrome.exe", "http://obelix/deia/" + call.CallerId.ToString());
}
}
void manager_NewCall(object sender, NewCallEventArgs e)
{
Call c = new Call();
c.callee = e.Call.CalledId;
c.caller = e.Call.CallerId;
c.callId = e.Call.Id.ToString();
c.startTime = DateTime.Now;
switch (e.Call.CallState)
{
case CallState.Accepted:
//first missed
c.type = CallType.missed;
break;
case CallState.Dialing:
//placed
c.type = CallType.placed;
break;
case CallState.Dialtone:
//placed
c.type = CallType.placed;
break;
case CallState.Offering:
//first missed
c.type = CallType.missed;
break;
}
putCall(c, e.Call.Address.Address);
NewCall(e, "Manager");
}
private void OnNewCall(object sender, NewCallEventArgs e)
{
if (this.InvokeRequired)
{
EventHandler <NewCallEventArgs> eh = OnNewCall;
this.BeginInvoke(eh, new object[] { sender, e });
return;
}
TapiLine line = (TapiLine)sender;
TapiCall call = e.Call;
ListViewItem lvi = new ListViewItem(line.Name);
lvi.Tag = call;
lvi.SubItems.AddRange(
new string[] {
string.Format("0x{0:X}", call.Id),
call.CallState.ToString(),
string.Format("{0} {1}", call.CallerId, call.CallerName),
string.Format("{0} {1}", call.CalledId, call.CalledName),
});
lvCalls.Items.Add(lvi);
}
void line_NewCall(object sender, NewCallEventArgs e)
{
if (SomeoneIsCalling != null && e.Call.CallOrigin == CallOrigins.External && e.Call.BearerMode == BearerModes.Voice)
{
SomeoneIsCalling(sender, new IncomingCallEventArgs(e.Call.CallerId));
}
}
/// <summary>
/// This is the primary hander for “new” call event’s from the CIT system.
/// This event is raised by the call state manager after primary translation from the base CTI event.
/// This event is used to create a Search Request to the system search provider or do other “pre-search” handling
/// </summary>
/// <param name="sender">Call State Manager that raised this request.</param>
/// <param name="e">New Event call Arguments</param>
private void OnCallManagerStateNewCall(object sender, NewCallEventArgs e)
{
// This is how to determin if the current session has a call
if (((AgentDesktopSession)localSessionManager.ActiveSession).CtiCallRefId != Guid.Empty)
{
// I have a call.
// Do some alert or compenstation logic here.
// maybe return ;
}
// Form a request to the customer provider to launch a customer lookup with CTI data..
CtiLookupRequest lookupRequest = new CtiLookupRequest(
e.CallInfo.GetCtiCallRefId, // Internal UII Call ID
this.ApplicationName, // Application Name that is raising the Lookup Request.
e.CallInfo.CallType, // Type of call
e.CallInfo.Ani, // Number that called me.
e.CallInfo.Dnis); // Number that they called.
//If you would like to add in custom properties that can be access by the search provider, use this construct
// lookupRequest.AddLookupRequestItem("CUSTOMERID", GetParamFromCallState(e.UiiRefCallID, "custID"));
// Now Serilize the Request and send it to the UII enviroment.
string sData = GeneralFunctions.Serialize <CtiLookupRequest>(lookupRequest);
// This is a custom implemented action sender that uses a threaded approach to send this request.
// It is very important that you do this in a threaded manner because actions are blocking and
// can slow down response to the Cti system.
SendCommandParams cmd = new SendCommandParams("*", CtiLookupRequest.CTILOOKUPACTIONNAME, sData);
new Thread(new ParameterizedThreadStart(SendAction)).Start(cmd);
}
private static void NewCall(object sender, NewCallEventArgs e)
{
Console.WriteLine("New Call!");
Console.WriteLine(e.Call.CallerId);
// Console.WriteLine(e.Call.TrunkId);
// Console.WriteLine(e.Call.Address);
// Console.WriteLine(e.Call.CalledId);
// Console.WriteLine(e.Call.CallState);
}
/// <summary>
/// Event for new call
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void m_TelephonyServer_NewCall(object sender, NewCallEventArgs e)
{
try
{
}
catch (Exception ex)
{
Log.WriteException(ex, "NewCall");
}
}
void AnyPhoneLine_NewCall(object sender, NewCallEventArgs e)
{
TapiEventLogEntry entry = new TapiEventLogEntry(
e.Call.Line.Name,
e.Call.GetHashCode(),
TapiEvents.NewCall,
e.Call.CallState.ToString());
this.Events.Insert(0, entry);
}
private void OnNewCall(object sender, NewCallEventArgs e)
{
if (InvokeRequired == true)
{
this.BeginInvoke(new EventHandler <NewCallEventArgs>(this.OnNewCall), new object[] { sender, e });
return;
}
ActiveCallForm acf = new ActiveCallForm(e.Call);
acf.Show();
}
/*
* Incoming call event handler
*/
private void Line_NewCall(object sender, NewCallEventArgs e)
{
currentIncomingCall = e.Call;
string callingPhoneNumber = currentIncomingCall.CallerId;
App.log(String.Format("TAPI line - Incoming call event - Caller ID '{0}' - Called ID '{1}' - Privilege '{2}' - Call '{3}'", currentIncomingCall.CallerId, currentIncomingCall.CalledId, e.Privilege, e.Call));
App.network.incomingCall(callingPhoneNumber);
e.Call.Line.Monitor();
//currentIncomingCall.Line.Close();
//currentIncomingCall.Line.Dispose();
//currentIncomingCall.Dispose();
//currentIncomingCall = null;
}
private static void OnNewCall(object sender, NewCallEventArgs e)
{
TapiLine line = (TapiLine)sender;
TapiCall call = e.Call;
Console.WriteLine(call.CallerId);
StringBuilder sb = new StringBuilder();
sb.Append("http://127.0.0.1:15477/adresse-by-phone?msn=");
sb.Append(call.CallerId);
var result = new WebClient().DownloadString(sb.ToString());
Console.WriteLine(result);
}
void address_NewCall(object sender, NewCallEventArgs e)
{
NewCall(e, "Address");
}
void NewCall(NewCallEventArgs e, string from)
{
log.Debug(from + " new call: " + e.Call.ToString() + " under " + e.Privilege.ToString() + " privilege. Extension: " + e.Call.Address.ToString() + " , state: " + e.Call.CallState.ToString());
ss.SetLineControl(GetLineControl(e.Call.Address));
}
void manager_NewCall(object sender, NewCallEventArgs e)
{
Call c = new Call();
c.callee = e.Call.CalledId;
c.caller = e.Call.CallerId;
c.callId = e.Call.Id.ToString();
c.startTime = DateTime.Now;
switch (e.Call.CallState)
{
case CallState.Accepted:
//first missed
c.type = CallType.missed;
break;
case CallState.Dialing:
//placed
c.type = CallType.placed;
break;
case CallState.Dialtone:
//placed
c.type = CallType.placed;
break;
case CallState.Offering:
//first missed
c.type = CallType.missed;
break;
}
putCall(c, e.Call.Address.Address);
NewCall(e, "Manager");
}
void line_NewCall(object sender, NewCallEventArgs e)
{
NewCall(e, "Line");
}
void line_NewCall(object sender, NewCallEventArgs e)
{
NewCall(e, "Line");
}
void NewCall(NewCallEventArgs e, string from)
{
log.Debug(from + " new call: " + e.Call.ToString() + " under " + e.Privilege.ToString() + " privilege. Extension: " + e.Call.Address.ToString() + " , state: " + e.Call.CallState.ToString());
ss.SetLineControl(GetLineControl(e.Call.Address));
}
void address_NewCall(object sender, NewCallEventArgs e)
{
NewCall(e, "Address");
}
/// <summary>
/// New call event for channel
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void ChannelResource_NewCall(object sender, NewCallEventArgs e)
{
if (e.ChannelResource is MsiChannel)
{
Log.Write("|MC|Msi {0} went off hook", e.ChannelResource.DeviceName);
// Start something here to managed an off hook agent...
//Check if the agent is logged in or not and play message
//to agent to Login else add to off hook list
ManagedAgent ma = ManagedAgent.CheckAgentLoggedIn(e.ChannelResource.DeviceName);
ManagedChannel mc = null;
if (ma != null)
{
if (!ma.AgentDetails.AllwaysOffHook)
{
foreach (ManagedChannel mc2 in ManagedChannel.MsiChannelList)
{
if (mc2.ChannelResource.Equals(e.ChannelResource))
{
mc = mc2;
break;
}
}
if (mc == null)
{
Log.Write("|MC|ChannelResource_NewCall unable to locate channel.");
}
else
{
ma.InboundAgent(mc);
}
}
else
{
Log.Write("|MC|ChannelResource_NewCall AllwaysOffHook agent with station-{0}", e.ChannelResource.DeviceName);
}
}
else
{
try
{
// VoiceResource on MSIChannel,
// e.ChannelResource.VoiceResource.PlayTTS("Please Login");
}
finally
{
e.ChannelResource.Disconnect();
}
}
}
else
{
// Handle new call event
try
{
Log.Write("|MC|{0} NewCall. Answering.", e.ChannelResource.DeviceName); // MONROE
e.ChannelResource.Answer();
Log.Write("|MC|{0} Playing Good Bye Message.", e.ChannelResource.DeviceName);
e.ChannelResource.VoiceResource.Play(@"AudioFiles\Goodbye.wav");
}
finally
{
Log.Write("|MC|{0} Disconnecting.", e.ChannelResource.DeviceName);
e.ChannelResource.Disconnect();
}
}
}
