/// <summary>
/// Notifies the conversation client (customer) or the conversation owner (agent) that there
/// was a problem forwarding their message
/// </summary>
/// <param name="messageRouterResult">The result to handle.</param>
private static async Task <string> HandleFailedToForwardMessageAsync(MessageRouterResult messageRouterResult)
{
string message = $"{(string.IsNullOrEmpty(messageRouterResult.ErrorMessage) ? "Failed to forward the message" : messageRouterResult.ErrorMessage)}";
await MessagingUtils.ReplyToActivityAsync(messageRouterResult.Activity, message);
return(message);
}
/// <summary>
/// Notifies the conversation client (customer) or the conversation owner (agent) that
/// there was a problem forwarding their message.
/// </summary>
/// <param name="messageRouterResult">The result to handle.</param>
protected virtual async Task HandleFailedToForwardMessageAsync(MessageRouterResult messageRouterResult)
{
string messageText = string.IsNullOrEmpty(messageRouterResult.ErrorMessage)
? ConversationText.FailedToForwardMessage
: messageRouterResult.ErrorMessage;
await MessagingUtils.ReplyToActivityAsync(messageRouterResult.Activity, messageText);
}
/// <summary>
/// From IMessageRouterResultHandler.
/// </summary>
/// <param name="messageRouterResult">The result to handle.</param>
/// <returns></returns>
public virtual async Task HandleResultAsync(MessageRouterResult messageRouterResult)
{
if (messageRouterResult == null)
{
throw new ArgumentNullException($"The given result ({nameof(messageRouterResult)}) is null");
}
string messageRouterResultAsString = messageRouterResult.ToString();
if (messageRouterResult.Activity != null)
{
await MessagingUtils.ReplyToActivityAsync(messageRouterResult.Activity, messageRouterResultAsString);
}
else
{
MessageRouterManager messageRouterManager = MessageRouterManager.Instance;
if (messageRouterResult.ConversationOwnerParty != null)
{
await messageRouterManager.SendMessageToPartyByBotAsync(
messageRouterResult.ConversationOwnerParty, messageRouterResultAsString);
}
if (messageRouterResult.ConversationClientParty != null)
{
await messageRouterManager.SendMessageToPartyByBotAsync(
messageRouterResult.ConversationClientParty, messageRouterResultAsString);
}
}
}
/// <summary>
/// Notifies the conversation client (customer) that no agents are available.
/// </summary>
/// <param name="messageRouterResult">The result to handle.</param>
protected virtual async Task HandleNoAgentsAvailableResultAsync(MessageRouterResult messageRouterResult)
{
if (messageRouterResult.Activity != null)
{
await MessagingUtils.ReplyToActivityAsync(messageRouterResult.Activity, ConversationText.NoAgentsAvailable);
}
else
{
System.Diagnostics.Debug.WriteLine("The activity of the result is null");
}
}
/// <summary>
/// Notifies the user that there are no aggregation channels setup
/// </summary>
/// <param name="messageRouterResult">The result to handle.</param>
private static async Task <string> HandleNoAggregationChannelResultAsync(MessageRouterResult messageRouterResult)
{
string message = string.Empty;
if (messageRouterResult.Activity != null)
{
MessageRouterManager messageRouterManager = WebApiConfig.MessageRouterManager;
string botName = messageRouterManager.RoutingDataManager.ResolveBotNameInConversation(
MessagingUtils.CreateSenderParty(messageRouterResult.Activity));
message = $"{(string.IsNullOrEmpty(messageRouterResult.ErrorMessage) ? "" : $"{messageRouterResult.ErrorMessage}: ")}The message router manager is not initialized; type \"";
message += string.IsNullOrEmpty(botName) ? $"{Commands.CommandKeyword} " : $"@{botName} ";
message += $"{Commands.CommandAddAggregationChannel}\" to setup the aggregation channel";
await MessagingUtils.ReplyToActivityAsync(messageRouterResult.Activity, message);
}
/// <summary>
/// Notifies the user that there are no aggregation channels set up.
/// </summary>
/// <param name="messageRouterResult">The result to handle.</param>
protected virtual async Task HandleNoAggregationChannelResultAsync(MessageRouterResult messageRouterResult)
{
if (messageRouterResult.Activity != null)
{
string messageText = string.IsNullOrEmpty(messageRouterResult.ErrorMessage)
? string.Format(ConversationText.NoAggregationChannel)
: messageRouterResult.ErrorMessage;
messageText += $" - ";
messageText += string.Format(
ConversationText.AddAggregationChannelCommandHint,
$"{Command.ResolveFullCommand(messageRouterResult.Activity.Recipient?.Name, Commands.CommandAddAggregationChannel)}");
await MessagingUtils.ReplyToActivityAsync(messageRouterResult.Activity, messageText);
}
else
{
System.Diagnostics.Debug.WriteLine("The activity of the result is null");
}
}
