public async System.Threading.Tasks.Task CreateTicket()
{
ManageApiClient client = GetApiClient();
Ticket ticket = await client.CreateTicket(
"IT Nation Ticket",
"IndigoStrawberryCo",
SeverityEnum.High);
Assert.IsTrue(ticket != null);
}
protected override async Task OnMessageActivityAsync(ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken)
{
TelemetryClient telemetry = new TelemetryClient();
telemetry.InstrumentationKey = _configuration.GetSection("ApplicationInsights")["InstrumentationKey"];
telemetry.TrackTrace("OnMessageActivityAsync");
string activityJson = JsonConvert.SerializeObject(turnContext.Activity);
string from = "unknown";
try
{
dynamic activity = JObject.Parse(activityJson);
from = activity.from.id;
}
catch (Exception ex)
{
telemetry.TrackException(ex);
}
if (turnContext.Activity.Type == ActivityTypes.Message)
{
string message = turnContext.Activity.Text;
message = message.ToLower();
ManageApiClient client = GetApiClient();
UserConfig cfg =
await _storage.UserConfigAccessor.GetAsync(turnContext, () => new UserConfig());
if (string.IsNullOrEmpty(cfg.Id) == false)
{
// Already verified, turn the message into a ticket
Ticket newTicket = new Ticket()
{
Company = new CompanyReference()
{
Id = Int32.Parse(cfg.CompanyId)
},
Contact = new ContactReference()
{
Id = Int32.Parse(cfg.Id)
},
Summary = turnContext.Activity.Text,
Severity = SeverityEnum.High // what user created ticket ever had less? :)
};
newTicket = await client.CreateTicket(newTicket);
if (newTicket != null)
{
await turnContext.SendActivityAsync(
MessageFactory.Text($"Thanks {cfg.Name}, a new ticket was created with ID #{newTicket.Id.ToString()}."),
cancellationToken);
}
}
else
{
if (message.StartsWith("cwverify"))
{
string phone = StrippedPhone(from);
List <Contact> contacts = await client.GetContactByCommunication(phone);
if (contacts.Count == 1)
{
cfg.Name = contacts[0].FirstName;
cfg.Id = contacts[0].Id.ToString();
cfg.CompanyId = contacts[0].Company.Id.ToString();
await _storage.UserConfigAccessor.SetAsync(turnContext, cfg);
await _storage.State.SaveChangesAsync(turnContext);
await turnContext.SendActivityAsync(
MessageFactory.Text($"Thanks {cfg.Name}, we have verified your account using {from}. You can now send messages to this number to create tickets."),
cancellationToken);
}
else
{
await turnContext.SendActivityAsync(
MessageFactory.Text($"Sorry, we cannot identify the account associated with {from}."),
cancellationToken);
}
}
else
{
// No response
}
}
}
}
protected override async Task OnMessageActivityAsync(ITurnContext <IMessageActivity> turnContext, CancellationToken cancellationToken)
{
TelemetryClient telemetry = new TelemetryClient();
if (turnContext.Activity.Type == ActivityTypes.Message)
{
string activityJson = JsonConvert.SerializeObject(turnContext.Activity);
string input = turnContext.Activity.Text;
telemetry.TrackTrace("Activity - " + activityJson);
ManageApiClient client = GetApiClient();
var parts = Regex.Matches(input, @"[\""].+?[\""]|[^ ]+")
.Cast <Match>()
.Select(m => m.Value)
.ToList();
string command = parts[0].ToLower();
switch (command)
{
case "createticket":
{
var ticket = await client.CreateTicket(parts[3],
parts[1],
(Thoughtpost.ConnectWise.Manage.Models.SeverityEnum) System.Enum.Parse(typeof(Thoughtpost.ConnectWise.Manage.Models.SeverityEnum), parts[2]));
string url = _configuration.GetSection("ConnectWise")["TicketUrl"];
url = url.Replace("###", ticket.Id.ToString());
var reply = MessageFactory.ContentUrl(
url,
@"text/html",
@"Ticket #" + ticket.Id.ToString() + " - " + ticket.Summary,
@"Ticket #" + ticket.Id.ToString() + " was created successfully.");
await turnContext.SendActivityAsync(reply, cancellationToken);
}
break;
case "getticket":
{
var ticket = await client.GetTicket(System.Int32.Parse(parts[1]));
string url = _configuration.GetSection("ConnectWise")["TicketUrl"];
url = url.Replace("###", ticket.Id.ToString());
string lastUpdate = ticket.Info["lastUpdated"];
System.DateTime dtUpdate = DateTime.Parse(lastUpdate);
StringBuilder sb = new StringBuilder();
sb.AppendLine($"**Ticket #{ticket.Id} - {ticket.Summary}**");
sb.AppendLine("");
sb.AppendLine($"**Status: ** {ticket.Status.Name}");
sb.AppendLine("");
sb.AppendLine($"**Severity: ** {ticket.Severity.Value.ToString()}");
sb.AppendLine("");
sb.AppendLine($"**Last Updated: ** {dtUpdate.ToString()}");
sb.AppendLine("");
sb.AppendLine($"**Contact: ** {ticket.ContactName} ({ticket.ContactEmailAddress})");
sb.AppendLine("");
sb.AppendLine($"Click here for the complete ticket: [Link]({url})");
var reply = MessageFactory.Text(sb.ToString());
await turnContext.SendActivityAsync(reply, cancellationToken);
}
break;
default:
{
}
break;
}
}
else
{
await turnContext.SendActivityAsync(
MessageFactory.Text($"Sorry, I didn't understand that."),
cancellationToken);
}
}