public bool SendNotification(BizTalkEnvironment environment, Alarm alarm, string globalProperties, Dictionary <MonitorGroupTypeName, MonitorGroupData> notifications)
{
try
{
XDocument globalDocument = XDocument.Parse(globalProperties);
string uriString = globalDocument.XPathSelectElement("/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'TextBox' and @Name = 'servicenow-url']")?.Attribute("Value")?.Value;
string userName = globalDocument.XPathSelectElement("/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'TextBox' and @Name = 'username']")?.Attribute("Value")?.Value;
string password = globalDocument.XPathSelectElement("/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'TextBox' and @Name = 'password']")?.Attribute("Value")?.Value;
bool useProxy = Convert.ToBoolean(globalDocument.XPathSelectElement(
"/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'CheckBox' and @Name = 'use-proxy']")
?.Attribute("Value")?.Value);
bool useDefaultCredentials = Convert.ToBoolean(globalDocument.XPathSelectElement(
"/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'Group']/*[local-name() = 'CheckBox' and @Name = 'use-default-credentials']")
?.Attribute("Value")?.Value);
WebProxy proxy = new WebProxy();
if (useProxy)
{
string serverName = globalDocument.XPathSelectElement(
"/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'Group']/*[local-name() = 'TextBox' and @Name = 'server-name']")
?.Attribute("Value")?.Value;
string domainName = globalDocument.XPathSelectElement(
"/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'Group']/*[local-name() = 'TextBox' and @Name = 'domain']")
?.Attribute("Value")?.Value;
string portName = globalDocument.XPathSelectElement(
"/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'Group']/*[local-name() = 'TextBox' and @Name = 'port']")
?.Attribute("Value")?.Value;
string proxyUsername = globalDocument.XPathSelectElement(
"/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'Group']/*[local-name() = 'TextBox' and @Name = 'user-name']")
?.Attribute("Value")?.Value;
string proxyPassword = globalDocument.XPathSelectElement(
"/*[local-name() = 'GlobalProperties']/*[local-name() = 'Section']/*[local-name() = 'Group']/*[local-name() = 'TextBox' and @Name = 'proxy-password']")
?.Attribute("Value")?.Value;
if (!string.IsNullOrEmpty(serverName) && !string.IsNullOrEmpty(portName))
{
proxy = new WebProxy(serverName, Convert.ToInt32(portName));
if (!string.IsNullOrEmpty(proxyUsername) && !string.IsNullOrEmpty(proxyPassword) && !string.IsNullOrEmpty(domainName))
{
proxy.Credentials = new NetworkCredential(proxyUsername, proxyPassword, domainName);
}
}
if (useDefaultCredentials)
{
proxy.UseDefaultCredentials = true;
}
}
XDocument alarmProperties = XDocument.Parse(alarm.AlarmProperties);
string shortDescription = alarmProperties.XPathSelectElement("/*[local-name() = 'AlarmProperties']/*[local-name() = 'TextBox' and @Name = 'short-description']").Attribute("Value").Value;
string impact = alarmProperties.XPathSelectElement("/*[local-name() = 'AlarmProperties']/*[local-name() = 'TextBox' and @Name = 'impact']").Attribute("Value").Value;
string urgency = alarmProperties.XPathSelectElement("/*[local-name() = 'AlarmProperties']/*[local-name() = 'TextBox' and @Name = 'urgency']").Attribute("Value").Value;
string assignmentgroup = alarmProperties.XPathSelectElement("/*[local-name() = 'AlarmProperties']/*[local-name() = 'TextBox' and @Name = 'assignment-group']").Attribute("Value").Value;
string category = alarmProperties.XPathSelectElement("/*[local-name() = 'AlarmProperties']/*[local-name() = 'TextBox' and @Name = 'category']").Attribute("Value").Value;
string subcategory = alarmProperties.XPathSelectElement("/*[local-name() = 'AlarmProperties']/*[local-name() = 'TextBox' and @Name = 'subcategory']").Attribute("Value").Value;
string configItem = alarmProperties.XPathSelectElement("/*[local-name() = 'AlarmProperties']/*[local-name() = 'TextBox' and @Name = 'configuration-item']").Attribute("Value").Value;
string additionalcomments = alarmProperties.XPathSelectElement("/*[local-name() = 'AlarmProperties']/*[local-name() = 'TextBox' and @Name = 'additional-comments']").Attribute("Value").Value;
Dictionary <string, string> dictionary = new Dictionary <string, string>
{
{ "short_description", shortDescription },
{ "impact", impact },
{ "urgency", urgency },
{ "assignment_group", assignmentgroup },
{ "category", category },
{ "subcategory", subcategory },
{ "cmdb_ci", configItem },
{ "comments", additionalcomments }
};
string incidentMessage = string.Empty + string.Format($"\nAlarm Name: {alarm.Name} \n\nAlarm Desc: {alarm.Description} \n" + "\n----------------------------------------------------------------------------------------------------\n" + $"\nEnvironment Name: {environment.Name} \n\nMgmt Sql Instance Name: { Regex.Escape(environment.MgmtSqlInstanceName)} \nMgmt Sql Db Name: {environment.MgmtSqlDbName}\n" + "\n----------------------------------------------------------------------------------------------------\n");
foreach (KeyValuePair <MonitorGroupTypeName, MonitorGroupData> keyValuePair in notifications.OrderBy <KeyValuePair <MonitorGroupTypeName, MonitorGroupData>, MonitorGroupTypeName>(n => n.Key))
{
string monitorGroupType = keyValuePair.Key.ToString();
LoggingHelper.Debug($"Populate the monitor Status{monitorGroupType}");
foreach (MonitorGroup monitorGroup in keyValuePair.Value.monitorGroups)
{
incidentMessage += string.Format("{0} {1}\n", monitorGroupType, monitorGroup.name);
if (monitorGroup.monitors != null)
{
foreach (Monitor monitor in monitorGroup.monitors)
{
incidentMessage += string.Format(" - {0} {1}\n", monitor.name, monitor.monitorStatus);
}
}
}
foreach (MonitorGroup monitorGroup in keyValuePair.Value.monitorGroups)
{
if (monitorGroup.monitors != null)
{
foreach (Monitor monitor in monitorGroup.monitors)
{
if (monitor.issues != null)
{
incidentMessage += string.Format("\n{0} Issues for {1}\n", monitorGroupType, monitor.name);
foreach (Issue issue in monitor.issues)
{
incidentMessage += string.Format(" - {0}\n", issue.description);
if (issue.monitoringErrorDescriptions != null)
{
foreach (MonitorErrorDescription monitorErrorDescription in issue.monitoringErrorDescriptions)
{
incidentMessage += $" {monitorErrorDescription.key} ({monitorErrorDescription.count}) -> {monitorErrorDescription.value} \n";
}
}
if (!string.IsNullOrEmpty(issue.optionalDetails))
{
incidentMessage += string.Format("{0}\n", issue.optionalDetails);
}
}
}
}
}
}
incidentMessage += "\n";
}
dictionary.Add("work_notes", incidentMessage);
LoggingHelper.Debug($"Successfully added to the Incident Object, Message: {incidentMessage}");
string content = JsonConvert.SerializeObject((object)dictionary);
HttpClientHandler handler = new HttpClientHandler()
{
Proxy = proxy,
UseProxy = useProxy
};
ServicePointManager.SecurityProtocol = SecurityProtocolType.Ssl3 | SecurityProtocolType.Tls | SecurityProtocolType.Tls11 | SecurityProtocolType.Tls12;
using (HttpClient httpClient = new HttpClient(handler))
{
httpClient.BaseAddress = new Uri(uriString);
httpClient.DefaultRequestHeaders.Accept.Add(new MediaTypeWithQualityHeaderValue("application/json"));
HttpResponseMessage result = httpClient.SendAsync(new HttpRequestMessage(HttpMethod.Post, "/api/now/table/incident")
{
Headers =
{
Authorization = new AuthenticationHeaderValue("Basic", Convert.ToBase64String(Encoding.ASCII.GetBytes(string.Format("{0}:{1}", userName, password))))
},
Content = new StringContent(content, Encoding.UTF8, "application/json")
}).Result;
if (result.IsSuccessStatusCode)
{
LoggingHelper.Info("ServiceNow Incident Creation was Successful");
}
else
{
LoggingHelper.Error(string.Format("ServiceNow Incident Creation was Unsuccessful. \n Response: {0}", result));
}
return(result.IsSuccessStatusCode);
}
}
catch (Exception ex)
{
LoggingHelper.Fatal(ex.ToString());
LoggingHelper.Fatal(ex.StackTrace);
LoggingHelper.Error(ex.Message);
return(false);
}
}
