public void HandleDirectoryListReceived(Object s, EventArgs e)
{
JADA.EventArgs args = (JADA.EventArgs)e;
if (System.IO.File.Exists(args.FileName))
{
string[] textData = System.IO.File.ReadAllLines(args.FileName);
if (lstAgent.InvokeRequired)
{
lstAgent.Invoke(new MethodInvoker(delegate
{
for (int i = 0; i < textData.Length; i++)
{
lstAgent.Items.Add(textData[i]);
}
lstAgent.Refresh();
}));
}
else
{
for (int i = 0; i < textData.Length; i++)
{
lstAgent.Items.Add(textData[i]);
}
lstAgent.Refresh();
}
System.IO.File.Delete(args.FileName);
}
}
public void HandleSupportAccepted(Object s, EventArgs e)
{
int iRet;
string szMessage, szChatText;
JADA.EventArgs args = (JADA.EventArgs)e;
myAgentUsaAudio = args.UsaAudio;
szMessage = string.Format("{0}: richiesta {1} di {2} presa in gestione",
args.Time, args.RequestId, args.Utente);
JADA.GUI.AddControlText(txtStatus, szMessage);
PrintRequestInfo(args.Utente, args.ChatText, args.Area, args.Description);
SetRequestStatus(JADA.Common.TRUE);
szChatText = GetWelcomeMessage();
iRet = winmanager.Globals.suppSelf.SendChat(szChatText);
if (iRet == 0)
{
PrintChat(winmanager.Globals.connSelf.Nome, szChatText);
}
MessageBox.Show(String.Format("La richiesta di supporto {0} e' stata presa in gestione.", args.RequestId), winmanager.Globals.PROCESS_NAME);
}
public void HandleDesktopOpened(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: desktop remoto {1} aperto",
args.Time, args.RequestId);
JADA.GUI.AddControlText(txtStatus, szMessage);
}
//*********************************************************************
//
// G E S T I O N E E V E N T I
//
//*********************************************************************
public void HandleConnectionOpened(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: sessione {1} aperta",
args.Time, args.SessionId);
JADA.GUI.AddControlText(txtStatus, szMessage);
}
public void HandleSupportSolicited(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: richiesta {1} sollecitata",
args.Time, args.RequestId);
JADA.GUI.AddControlText(txtStatus, szMessage);
MessageBox.Show("La tua precedente richiesta di supporto e' stata sollecitata.", winagent.Globals.PROCESS_NAME);
}
public void HandleSupportSuspended(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: richiesta {1} sospesa, avendo perso la connessione con l'utente {2}",
args.Time, args.RequestId, args.Utente);
JADA.GUI.AddControlText(txtStatus, szMessage);
SetRequestStatus(JADA.Common.FALSE);
MessageBox.Show(String.Format("Ho perso la connessione con {0}: attendi che si riconnetta.", args.Utente), winmanager.Globals.PROCESS_NAME);
}
public void HandleSupportConnected(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: richiesta {1} nuovamente aperta, sei connesso con {2}",
args.Time, args.RequestId, args.Utente);
JADA.GUI.AddControlText(txtStatus, szMessage);
SetSupportStatus(JADA.Common.TRUE);
MessageBox.Show("La tua precedente richiesta di supporto e' stata ripresa.", winagent.Globals.PROCESS_NAME);
}
public void HandleConnectionClosed(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: sessione {1} caduta",
args.Time, args.SessionId);
JADA.GUI.AddControlText(txtStatus, szMessage);
SetSupportStatus(JADA.Common.FALSE);
MessageBox.Show("La connessione con il server e' caduta, per favore chiudi l'agent e riaprilo per ripristinarla.", winagent.Globals.PROCESS_NAME);
}
public void HandleSupportAccepted(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: richiesta {1} presa in gestione da {2}",
args.Time, args.RequestId, args.Utente);
JADA.GUI.AddControlText(txtStatus, szMessage);
SetSupportStatus(JADA.Common.TRUE);
MessageBox.Show(String.Format("La tua richiesta di supporto {0} e' stata presa in gestione,\na breve sarai contattato da un nostro operatore.", args.RequestId), winagent.Globals.PROCESS_NAME);
}
public void HandleSupportOpened(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: richiesta {1} aperta",
args.Time, args.RequestId);
JADA.GUI.AddControlText(txtStatus, szMessage);
SetSupportStatus(JADA.Common.TRUE);
MessageBox.Show(String.Format("Una nuova richiesta di supporto (id {0}) e' stata aperta.", args.RequestId), winagent.Globals.PROCESS_NAME);
}
public void HandleSupportLoaded(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
myAgentUsaAudio = args.UsaAudio;
szMessage = string.Format("{0}: richiesta pending {1} presa in carico",
args.Time, args.RequestId, args.Utente);
JADA.GUI.AddControlText(txtStatus, szMessage);
MessageBox.Show(String.Format("La richiesta di supporto precedente {0} e' stata ripresa.", args.RequestId), winmanager.Globals.PROCESS_NAME);
}
public void HandleSupportClosed(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: richiesta {1} chiusa dall'utente {2}",
args.Time, args.RequestId, args.Utente);
JADA.GUI.AddControlText(txtStatus, szMessage);
winmanager.Globals.vncSelf.CloseDesktop();
SetRequestStatus(JADA.Common.FALSE);
MessageBox.Show(String.Format("La richiesta di supporto {0} e' stata chiusa.", args.RequestId), winmanager.Globals.PROCESS_NAME);
}
public void HandlePingReply(Object s, EventArgs e)
{
JADA.EventArgs args = (JADA.EventArgs)e;
if (lblDelay.InvokeRequired)
{
lblDelay.Invoke(new MethodInvoker(delegate
{
lblDelay.Text = args.PointX.ToString();
if (args.PointX > 400)
{
lblDelay.ForeColor = System.Drawing.Color.Red;
toolTip.SetToolTip(lblDelay, "Connessione molto lenta: evita la chiamata audio/video");
}
else if (args.PointX > 200)
{
lblDelay.ForeColor = System.Drawing.Color.Yellow;
toolTip.SetToolTip(lblDelay, "Connessione lenta: sconsiglio la chiamata audio/video");
}
else
{
lblDelay.ForeColor = System.Drawing.Color.Green;
toolTip.SetToolTip(lblDelay, "Connessione accettabile: la chiamata audio/video e' possibile");
}
}));
}
else
{
lblDelay.Text = args.PointX.ToString();
if (args.PointX > 400)
{
lblDelay.ForeColor = System.Drawing.Color.Red;
toolTip.SetToolTip(lblDelay, "Connessione molto lenta: evita la chiamata audio/video");
}
else if (args.PointX > 200)
{
lblDelay.ForeColor = System.Drawing.Color.Orange;
toolTip.SetToolTip(lblDelay, "Connessione lenta: sconsiglio la chiamata audio/video");
}
else
{
lblDelay.ForeColor = System.Drawing.Color.Green;
toolTip.SetToolTip(lblDelay, "Connessione accettabile: la chiamata audio/video e' possibile");
}
}
}
public void HandleSupportResumed(Object s, EventArgs e)
{
string szMessage;
JADA.EventArgs args = (JADA.EventArgs)e;
szMessage = string.Format("{0}: richiesta {1} ripresa in gestione ",
args.Time, args.RequestId);
JADA.GUI.AddControlText(txtStatus, szMessage);
SetSupportStatus(JADA.Common.TRUE);
if (args.Result != 0)
{
MessageBox.Show(String.Format("La richiesta di supporto {0} e' stata ripresa in gestione,\nsono connesso al partner.", args.RequestId), winagent.Globals.PROCESS_NAME);
}
else
{
MessageBox.Show(String.Format("La richiesta di supporto {0} e' stata ripresa in gestione,\nsono in attesa di connessione del partner.", args.RequestId), winagent.Globals.PROCESS_NAME);
}
}
public void HandleSupportConnected(Object s, EventArgs e)
{
int iRet;
string szMessage, szChatText;
JADA.EventArgs args = (JADA.EventArgs)e;
myAgentUsaAudio = args.UsaAudio;
szMessage = string.Format("{0}: richiesta pending {1} in gestione, sei connesso con {2}",
args.Time, args.RequestId, args.Utente);
JADA.GUI.AddControlText(txtStatus, szMessage);
SetRequestStatus(JADA.Common.TRUE);
szChatText = GetWelcomeMessage();
iRet = winmanager.Globals.suppSelf.SendChat(szChatText);
if (iRet == 0)
{
PrintChat(winmanager.Globals.connSelf.Nome, szChatText);
}
MessageBox.Show(String.Format("L'utente è collegato, la richiesta di supporto {0} e' stata presa in gestione.", args.RequestId), winmanager.Globals.PROCESS_NAME);
}
public void HandleDrawPointerReset(Object s, EventArgs e)
{
JADA.EventArgs args = (JADA.EventArgs)e;
winagent.Globals.frmDraw.ResetPointer();
}
public void HandleDrawPointerMoved(Object s, EventArgs e)
{
JADA.EventArgs args = (JADA.EventArgs)e;
winagent.Globals.frmDraw.SetPointer(args.ItemType, args.PointX, args.PointY);
}
public void HandleChatTextReceived(Object s, EventArgs e)
{
JADA.EventArgs args = (JADA.EventArgs)e;
PrintChat(winagent.Globals.suppSelf.YourName, args.ChatText);
}
public void HandleFileReceived(Object s, EventArgs e)
{
int iProgress, iIndex;
JADA.EventArgs args = (JADA.EventArgs)e;
iProgress = (args.CurrFrame * 100) / args.Frames;
if (txtReceivingFile.InvokeRequired)
{
txtReceivingFile.Invoke(new MethodInvoker(delegate
{
if (iProgress < 100)
{
txtReceivingFile.Text = args.FileName;
progGetFile.Value = iProgress;
}
else
{
txtReceivingFile.Text = "";
progGetFile.Value = 0;
iIndex = lstAgent.FindString(Path.GetFileName(args.FileName));
if (iIndex != -1)
{
lstAgent.SetSelected(iIndex, false);
}
if (btnCancel.Enabled == true)
{
if (lstAgent.SelectedItems.Count > 0)
{
string szLocalFile = txtManagerCurrDir.Text + lstAgent.SelectedItems[0].ToString();
string szRemoteFile = txtAgentCurrDir.Text + lstAgent.SelectedItems[0].ToString();
int iRet = winmanager.Globals.suppSelf.GetFile(szRemoteFile, szLocalFile);
}
}
else
{
LoadLocalDir(txtManagerCurrDir.Text);
}
}
}));
}
else
{
if (iProgress < 100)
{
txtReceivingFile.Text = args.FileName;
progGetFile.Value = iProgress;
}
else
{
txtReceivingFile.Text = "";
progGetFile.Value = 0;
iIndex = lstAgent.FindString(Path.GetFileName(args.FileName));
if (iIndex != -1)
{
lstAgent.SetSelected(iIndex, false);
}
if (btnCancel.Enabled == true)
{
if (lstAgent.SelectedItems.Count > 0)
{
string szLocalFile = txtManagerCurrDir.Text + lstAgent.SelectedItems[0].ToString();
string szRemoteFile = txtAgentCurrDir.Text + lstAgent.SelectedItems[0].ToString();
int iRet = winmanager.Globals.suppSelf.GetFile(szRemoteFile, szLocalFile);
}
}
else
{
LoadLocalDir(txtManagerCurrDir.Text);
}
}
}
}
public void HandleListCountersReceived(Object s, EventArgs e)
{
JADA.EventArgs args = (JADA.EventArgs)e;
string myText;
myText = String.Format("Aggiornamento di contatori: totali {0}/{1}, pending {2}/{3}\n",
args.AreaRequests.ToString(), args.TotalRequests.ToString(), args.AreaRequests.ToString(), args.TotalRequests.ToString());
JADA.Common.LogMessage(myText);
if (btnSupports.InvokeRequired)
{
btnSupports.Invoke(new MethodInvoker(delegate
{
myText = btnSupports.Text.Substring(0, btnSupports.Text.IndexOf("("));
btnSupports.Text = myText + "(" + args.AreaRequests.ToString() + "/" + args.TotalRequests.ToString() + ")";
if (args.TotalRequests == 0)
{
btnSupports.BackColor = Color.Green;
}
else if ((args.AreaRequests == 0) && (args.TotalRequests > 0))
{
btnSupports.BackColor = Color.Yellow;
}
else if (args.AreaRequests > 0)
{
btnSupports.BackColor = Color.Red;
}
}));
}
else
{
myText = btnSupports.Text.Substring(0, btnSupports.Text.IndexOf("("));
btnSupports.Text = myText + "(" + args.AreaRequests.ToString() + "/" + args.TotalRequests.ToString() + ")";
if (args.TotalRequests == 0)
{
btnSupports.BackColor = Color.Green;
}
else if ((args.AreaRequests == 0) && (args.TotalRequests > 0))
{
btnSupports.BackColor = Color.Yellow;
}
else if (args.AreaRequests > 0)
{
btnSupports.BackColor = Color.Red;
}
}
if (btnPendingSupports.InvokeRequired)
{
btnPendingSupports.Invoke(new MethodInvoker(delegate
{
myText = btnPendingSupports.Text.Substring(0, btnPendingSupports.Text.IndexOf("("));
btnPendingSupports.Text = myText + "(" + args.AreaPendingRequests.ToString() + "/" + args.TotalPendingRequests.ToString() + ")";
if (args.TotalPendingRequests == 0)
{
btnPendingSupports.BackColor = Color.Green;
}
else if ((args.AreaPendingRequests == 0) && (args.TotalPendingRequests > 0))
{
btnPendingSupports.BackColor = Color.Yellow;
}
else if (args.AreaPendingRequests > 0)
{
btnPendingSupports.BackColor = Color.Red;
}
}));
}
else
{
myText = btnPendingSupports.Text.Substring(0, btnPendingSupports.Text.IndexOf("("));
btnPendingSupports.Text = myText + "(" + args.AreaPendingRequests.ToString() + "/" + args.TotalPendingRequests.ToString() + ")";
if (args.TotalPendingRequests == 0)
{
btnPendingSupports.BackColor = Color.Green;
}
else if ((args.AreaPendingRequests == 0) && (args.TotalPendingRequests > 0))
{
btnPendingSupports.BackColor = Color.Yellow;
}
else if (args.AreaPendingRequests > 0)
{
btnPendingSupports.BackColor = Color.Red;
}
}
}
