public EResultado InteraccionVoz(out EResultado MensaejError, InteractionVoz inxvoz, string token)
{
MensaejError = null;
try
{
var JsonInxVoz = JsonConvert.SerializeObject(inxvoz);
error = request <EResultado>("InteraccionVoz", "POST", token, out error, JsonInxVoz) as EResultado;
}
catch (Exception ex)
{
return(null);
}
return(error);
}
private void ConvierteClase(int idEvento, IMessage evento, IInteraction inx)
{
var data = "";
if (_caseIdentifier.CaseId != null)
{
data = _caseIdentifier.CaseId;
}
else if (inx.CaseId != null)
{
data = _caseIdentifier.CaseId;
}
InteractionVoz inxVoz = new InteractionVoz();
Campana campana = new Campana();
switch (idEvento)
{
case EventDialing.MessageId:
var eventDial = evento as EventDialing;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventDial.Name,
ani = eventDial.ANI,
dnis = eventDial.DNIS,
CallType = eventDial.CallType,
Connid = eventDial.ConnID.ToString(),
eventId = eventDial.Id,
TransferConnid = eventDial.TransferConnID != null?
eventDial.TransferConnID.ToString() :
"",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
}
var xmlAtachado = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachado != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachado.ToString());
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
break;
case EventAck.MessageId:
var eventInvite = evento as EventAck;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventInvite.Name,
ani = "",
dnis = "",
Connid = inx.InteractionId,
eventId = eventInvite.Id,
TransferConnid = ""
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.EntrepriseInteractionCurrent.Id
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
}
var xmlAtachadoInvite = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachadoInvite != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachadoInvite.ToString());
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
break;
case EventEstablished.MessageId:
var eventEstablished = evento as EventEstablished;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventEstablished.Name,
ani = eventEstablished.ANI,
dnis = eventEstablished.DNIS,
CallType = eventEstablished.CallType,
Connid = eventEstablished.ConnID.ToString(),
eventId = eventEstablished.Id,
TransferConnid = eventEstablished.TransferConnID != null?
eventEstablished.TransferConnID.ToString() :
"",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
var nombreCampaign = cm.IWCampaigns[i].Name.ToString();
}
if (inxVoz.CImessage.DialMode.Equals("PROGRESSIVE") || inxVoz.CImessage.DialMode.Equals("PREDICTIVE"))
{
ConvierteClaseCampana(inx);
}
}
var xmlAtachad = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachad != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachad.ToString());
}
string transferidoOrigen = "";
if (eventEstablished.UserData.GetAsKeyValueCollection("IWAttachedDataInformation") != null)
{
var ValuesKey = eventEstablished.UserData.GetAsKeyValueCollection("IWAttachedDataInformation");
if (ValuesKey.GetValues("GCS_TransferringAgentName") != null)
{
transferidoOrigen = ValuesKey.GetValues("GCS_TransferringAgentName").FirstOrDefault().ToString();
}
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
//if (transferidoOrigen != "" && transferidoOrigen != Agente.UserName)
// return;
break;
case EventPartyChanged.MessageId:
var eventPartyChanged = evento as EventPartyChanged;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventPartyChanged.Name,
ani = eventPartyChanged.ANI,
dnis = eventPartyChanged.DNIS,
CallType = eventPartyChanged.CallType,
Connid = eventPartyChanged.ConnID.ToString(),
eventId = eventPartyChanged.Id,
TransferConnid = eventPartyChanged.PreviousConnID != null?
eventPartyChanged.PreviousConnID.ToString() : "",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inx.GetAttachedData("GCS_TransferringAgentName") != null)
{
var agenteTransferencia = inx.GetAttachedData("GCS_TransferringAgentName").ToString();
if (!agenteTransferencia.Equals(Agente.UserName))
{
_metodos.InsertaRegistroMarkDoneModule(inx);
return;
}
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
break;
case EventReleased.MessageId:
var eventReleased = evento as EventReleased;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventReleased.Name,
ani = eventReleased.ANI,
dnis = eventReleased.DNIS,
CallType = eventReleased.CallType,
Connid = eventReleased.ConnID.ToString(),
eventId = eventReleased.Id,
TransferConnid = eventReleased.TransferConnID != null?
eventReleased.TransferConnID.ToString() :
"",
Release = eventReleased.Extensions.GetAsString("ReleasingParty") != null?
eventReleased.Extensions.GetAsString("ReleasingParty").ToString() :
null,
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
if (inx.EntrepriseInteractionCurrent.Profile != null)
{
if (inx.EntrepriseInteractionCurrent.Profile.ToString().Equals("Transfered"))
{
inxVoz.CImessage.TransferConnid = inx.EntrepriseInteractionCurrent.Data.Owner != null?
inx.EntrepriseInteractionCurrent.Data.Owner.ToString() : "";
}
}
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
if (inxVoz.CImessage.DialMode.Equals("PROGRESSIVE") || inxVoz.CImessage.DialMode.Equals("PREDICTIVE"))
{
ConvierteClaseCampana(inx);
}
}
if (inxVoz.CImessage.TransferConnid.Equals(inxVoz.CImessage.Connid))
{
inxVoz.CImessage.TransferConnid = eventReleased.TransferConnID != null?
eventReleased.TransferConnID.ToString() :
"";
}
if (inx.EntrepriseInteractionCurrent.Profile != null)
{
if (inx.EntrepriseInteractionCurrent.Profile.ToString().Equals("Transfered"))
{
inxVoz.CImessage.TransferredNetworkCallID = 1;
}
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.TransferConnid = "";
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
break;
case Platform.Voice.Protocols.TServer.Events.EventUserEvent.MessageId:
var evetUserEvent = evento as Platform.Voice.Protocols.TServer.Events.EventUserEvent;
break;
default:
return;
break;
}
EResultado resultado = null;
_metodoApi.InteraccionVoz(out resultado, inxVoz, token);
}
