private void BindList()
{
ddIssBox.DataSource = IncidentBox.List();
ddIssBox.DataTextField = "Name";
ddIssBox.DataValueField = "IncidentBoxId";
ddIssBox.DataBind();
}
private void BindValues()
{
IncidentBox issb = IncidentBox.Load(IssBoxId);
Util.CommonHelper.SafeSelect(ddIssBox, issb.IncidentBoxId.ToString());
IncidentBoxRule[] ibList = IncidentBoxRule.List(IssBoxId);
dgRules.Columns[2].HeaderText = LocRM.GetString("tIssRuleInfo");
dgRules.DataSource = ibList;
dgRules.DataBind();
foreach (DataGridItem dgi in dgRules.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tWarning3") + "')");
ib.Attributes.Add("title", LocRM.GetString("tDelete"));
}
ImageButton ib1 = (ImageButton)dgi.FindControl("ibNew");
if (ib1 != null)
{
ib1.Attributes.Add("onclick", "javascript:{OpenWindow(\"EMailIssueRuleEdit.aspx?New=1&IssRuleId=" + ib1.CommandArgument + "&IssBoxId=" + IssBoxId + "\", 400, 300, false);return false;}");
ib1.Attributes.Add("title", LocRM.GetString("tAddRule"));
}
}
}
private void BindValues()
{
string strSubject;
string strBody;
AlertTemplate.GetTemplate(AlertTemplateTypes.Special, Language,
Template,
bCustom,
out strSubject,
out strBody);
IncidentBoxDocument ibd = IncidentBoxDocument.Load(IncidentBoxId);
if (ibd != null)
{
tbSubject.Text = ibd.GeneralBlock.OutgoingEmailFormatSubject;
tbBody.Text = ibd.GeneralBlock.OutgoingEmailFormatBody;
}
IncidentBox ib = IncidentBox.Load(IncidentBoxId);
string ibName = "";
if (ib != null)
{
ibName = ib.Name;
}
title = LocRM.GetString("TemplateEdit") + " " + ibName;
DataTable dt = AlertTemplate.GetVariablesForTemplateEditor(AlertTemplateTypes.Special, Template);
DataView dv = dt.DefaultView;
dv.Sort = "Name";
dlSysVar.DataSource = dv;
dlSysVar.DataBind();
}
private void dg_Edit(object source, System.Web.UI.WebControls.DataGridCommandEventArgs e)
{
dgRules.EditItemIndex = e.Item.ItemIndex;
dgRules.DataKeyField = "IncidentBoxId";
BindDG();
foreach (DataGridItem dgi in dgRules.Items)
{
if (dgi.ItemType == ListItemType.EditItem)
{
DropDownList ddl;
ddl = (DropDownList)dgi.FindControl("ddl");
ddl.ClearSelection();
IncidentBox[] ibList = IncidentBox.ListWithRules();
for (int i = 0; i < ibList.Length; i++)
{
ddl.Items.Add(new ListItem(i.ToString(), i.ToString()));
}
try
{
ddl.SelectedValue = e.Item.Cells[1].Text;
}
catch { }
}
}
}
private void BindValues()
{
IncidentBox ib = IncidentBox.Load(IssBoxId);
lblIssBoxName.Text = ib.Name;
IncidentBoxDocument ibd = IncidentBoxDocument.Load(IssBoxId);
//
// //EMailRouterBlock
// EMailRouterIncidentBoxBlock eribb = ibd.EMailRouterBlock;
//
// cbAllowEMail.Checked = eribb.AllowEMailRouting;
//
// Util.CommonHelper.SafeSelect(ddExtActionType, ((int)eribb.IncomingEMailAction).ToString());
// Util.CommonHelper.SafeSelect(ddIntActionType, ((int)eribb.OutgoingEMailAction).ToString());
//
// BindReipients(eribb);
//
//GeneralBlock
GeneralIncidentBoxBlock gibb = ibd.GeneralBlock;
lblManager.Text = Util.CommonHelper.GetUserStatusUL((int)gibb.Manager);
trControl.Visible = gibb.AllowControl;
if(gibb.AllowControl)
{
if(gibb.ControllerAssignType == ControllerAssignType.CustomUser)
lblController.Text = Util.CommonHelper.GetUserStatusUL((int)gibb.Controller);
else
{
if(gibb.ControllerAssignType == ControllerAssignType.Manager)
lblController.Text = Util.CommonHelper.GetUserStatusUL((int)gibb.Manager);
else if(gibb.ControllerAssignType == ControllerAssignType.Creator)
using(IDataReader reader = Incident.GetIncident(IncidentId))
{
if(reader.Read())
lblController.Text = Util.CommonHelper.GetUserStatusUL((int)reader["CreatorId"]);
}
}
}
lblExpDuration.Text = Util.CommonHelper.GetHours(gibb.ExpectedDuration);
lblExpRespTime.Text = Util.CommonHelper.GetHours(gibb.ExpectedResponseTime);
if(gibb.ResponsibleAssignType == ResponsibleAssignType.CustomUser)
lblResponsible.Text = Util.CommonHelper.GetUserStatusUL((int)gibb.Responsible);
else
{
trResponsible.Visible = false;
using(IDataReader reader = Incident.GetIncidentTrackingState(IncidentId))
{
if(reader.Read() && reader["ResponsibleId"]!=DBNull.Value && (int)reader["ResponsibleId"]>0)
{
trResponsible.Visible = true;
lblResponsible.Text = Util.CommonHelper.GetUserStatusUL((int)reader["ResponsibleId"]);
}
}
}
}
private void BindData()
{
if (IssBoxId > 0)
{
IncidentBox ib = IncidentBox.Load(IssBoxId);
if (ib != null)
{
cbIsDefault.Checked = ib.IsDefault;
tbName.Text = ib.Name;
tbMask.Text = ib.IdentifierMask;
}
}
}
private void BindIssBoxes()
{
IncidentBox[] ibList = IncidentBox.List();
DataTable dt = new DataTable();
dt.Columns.Add(new DataColumn("IncidentBoxId", typeof(int)));
dt.Columns.Add(new DataColumn("IsDefault", typeof(bool)));
dt.Columns.Add(new DataColumn("Name", typeof(string)));
dt.Columns.Add(new DataColumn("IdentifierMask", typeof(string)));
dt.Columns.Add(new DataColumn("Routing", typeof(string)));
dt.Columns.Add(new DataColumn("Rules", typeof(string)));
DataRow dr;
foreach (IncidentBox ib in ibList)
{
dr = dt.NewRow();
dr["IncidentBoxId"] = ib.IncidentBoxId;
dr["Name"] = ib.Name;
dr["IsDefault"] = ib.IsDefault;
dr["IdentifierMask"] = ib.IdentifierMask;
dr["Routing"] = " ";
dr["Rules"] = " ";
IncidentBoxDocument ibd = IncidentBoxDocument.Load(ib.IncidentBoxId);
if (ibd != null)
{
if (ibd.EMailRouterBlock.AllowEMailRouting)
{
dr["Routing"] = "<img border='0' align='top' src='" + ResolveUrl("~/layouts/images/incidentbox_routing.gif") + "' title='" + LocRM.GetString("tEmailRoutingEnabled") + "'/>";
}
}
IncidentBoxRule[] ibr = IncidentBoxRule.List(ib.IncidentBoxId);
if (ibr != null && ibr.Length > 0)
{
dr["Rules"] = "<img border='0' align='top' src='" + ResolveUrl("~/layouts/images/incidentbox_rules.gif") + "' title='" + LocRM.GetString("tRulesExist") + "'/>";
}
dt.Rows.Add(dr);
}
rpIssBoxes.DataSource = dt;
rpIssBoxes.DataBind();
foreach (RepeaterItem ri in rpIssBoxes.Items)
{
LinkButton lb = (LinkButton)ri.FindControl("ibDelete");
if (lb != null)
{
lb.Attributes.Add("onclick", "javascript:return confirm('" + LocRM.GetString("tDelete") + "'+'?')");
}
}
}
private void dg_Update(object source, System.Web.UI.WebControls.DataGridCommandEventArgs e)
{
DropDownList ddl = (DropDownList)e.Item.FindControl("ddl");
int issId = int.Parse(dgRules.DataKeys[e.Item.ItemIndex].ToString());
int newIndex = int.Parse(ddl.SelectedItem.Value);
// IncidentBox ib = IncidentBox.Load(issId);
// ib.Index = newIndex;
// IncidentBox.Update(ib);
IncidentBox.ChangeAutodetectionIndex(issId, newIndex);
// dgRules.EditItemIndex = -1;
// BindDG();
Response.Redirect("~/Admin/EMailRules.aspx");
}
private void dgBoxes_DeleteCommand(object source, DataGridCommandEventArgs e)
{
int sid = int.Parse(e.Item.Cells[0].Text);
try
{
IncidentBox.Delete(sid);
Response.Redirect(this.Page.ResolveUrl("~/Admin/EMailIssueBoxes.aspx"));
}
catch
{
lblCantDelete.Text = LocRM.GetString("tIssboxCantDeleted");
divMessage.Visible = true;
}
}
private void BindLists()
{
ddTitle.Items.Clear();
ddTitle.Items.Add(new ListItem(LocRM.GetString("tSubject"), "Subject"));
ddCreator.Items.Clear();
ddCreator.DataSource = User.GetListActive();
ddCreator.DataValueField = "PrincipalId";
ddCreator.DataTextField = "DisplayName";
ddCreator.DataBind();
ddType.DataSource = Incident.GetListIncidentTypes();
ddType.DataTextField = "TypeName";
ddType.DataValueField = "TypeId";
ddType.DataBind();
ddPriority.DataSource = Incident.GetListPriorities();
ddPriority.DataTextField = "PriorityName";
ddPriority.DataValueField = "PriorityId";
ddPriority.DataBind();
ddPriority.Items.Insert(0, new ListItem(LocRM.GetString("tFromEMail"), "-1"));
ddSeverity.DataSource = Incident.GetListIncidentSeverity();
ddSeverity.DataTextField = "SeverityName";
ddSeverity.DataValueField = "SeverityId";
ddSeverity.DataBind();
lbGenCats.DataSource = Incident.GetListCategoriesAll();
lbGenCats.DataTextField = "CategoryName";
lbGenCats.DataValueField = "CategoryId";
lbGenCats.DataBind();
lbIssCats.DataSource = Incident.GetListIncidentCategories();
lbIssCats.DataTextField = "CategoryName";
lbIssCats.DataValueField = "CategoryId";
lbIssCats.DataBind();
ddIssBox.Items.Clear();
ddIssBox.Items.Add(new ListItem(LocRM.GetString("tIssBoxAutoSelect"), "-1"));
foreach (IncidentBox folder in IncidentBox.List())
{
ddIssBox.Items.Add(new ListItem(folder.Name, folder.IncidentBoxId.ToString()));
}
ddDescription.Items.Clear();
ddDescription.Items.Add(new ListItem(LocRM.GetString("tNothing"), "-1"));
ddDescription.Items.Add(new ListItem(LocRM.GetString("tDescriptionAsBody"), "0"));
}
void rpIssBoxes_ItemCommand(object source, RepeaterCommandEventArgs e)
{
int bid = -1;
bid = int.Parse(e.CommandArgument.ToString());
if (e.CommandName == "Delete")
{
try
{
IncidentBox.Delete(bid);
}
catch
{ }
Response.Redirect("~/Admin/HDMSettings.aspx");
}
}
private void imbSave_ServerClick(object sender, EventArgs e)
{
int iIssBoxId = -1;
try
{
if (IssBoxId > 0)
{
IncidentBox ib = IncidentBox.Load(IssBoxId);
if (ib != null)
{
ib.IsDefault = cbIsDefault.Checked;
ib.Name = tbName.Text.Trim();
ib.IdentifierMask = tbMask.Text.Trim();
IncidentBox.Update(ib);
}
}
else
{
iIssBoxId = IncidentBox.Create(tbName.Text.Trim(), tbMask.Text.Trim(), cbIsDefault.Checked);
}
if (iIssBoxId > 0)
{
Page.ClientScript.RegisterStartupScript(this.GetType(), Guid.NewGuid().ToString(),
"try {window.opener.location.href='" + ResolveUrl("~/Admin/EMailIssueBoxView.aspx") + "?IssBoxId=" + iIssBoxId + "';}" +
"catch (e){} window.close();", true);
}
else
{
Page.ClientScript.RegisterStartupScript(this.GetType(), Guid.NewGuid().ToString(),
"try {window.opener.location.href=window.opener.location.href;}" +
"catch (e){} window.close();", true);
}
}
catch (IncidentBoxDuplicateNameException)
{
lblDuplicate.Text = LocRM.GetString("tDuplicateName");
lblDuplicate.Visible = true;
}
catch (IncidentBoxDuplicateIdentifierMaskException)
{
lblDuplicate.Text = LocRM.GetString("tDuplicateMask");
lblDuplicate.Visible = true;
}
}
protected string GetIssBoxDeleteButton(int Id)
{
if (Id > 0)
{
if (IncidentBox.CanDelete(Id))
{
return(String.Format("<img border='0' align='absmiddle' src='{0}' /> {1}", ResolveUrl("~/layouts/images/delete.gif"), LocRM.GetString("tDelete")));
}
else
{
return(string.Empty);
}
}
else
{
return(string.Empty);
}
}
private void BindDG()
{
IncidentBox[] ibList = IncidentBox.List();
DataTable dt = new DataTable();
dt.Columns.Add(new DataColumn("IncidentBoxId", typeof(int)));
dt.Columns.Add(new DataColumn("IsDefault", typeof(bool)));
dt.Columns.Add(new DataColumn("Name", typeof(string)));
dt.Columns.Add(new DataColumn("IdentifierMask", typeof(string)));
DataRow dr;
foreach (IncidentBox ib in ibList)
{
dr = dt.NewRow();
dr["IncidentBoxId"] = ib.IncidentBoxId;
dr["Name"] = ib.Name;
dr["IsDefault"] = ib.IsDefault;
dr["IdentifierMask"] = ib.IdentifierMask;
dt.Rows.Add(dr);
}
DataView dv = dt.DefaultView;
dv.Sort = "Name";
int i = 1;
dgBoxes.Columns[i++].HeaderText = LocRM.GetString("tDefaultBox");
dgBoxes.Columns[i++].HeaderText = LocRM.GetString("tName");
dgBoxes.Columns[i++].HeaderText = LocRM.GetString("tIdentMask");
dgBoxes.DataSource = dv;
dgBoxes.DataBind();
foreach (DataGridItem dgi in dgBoxes.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tWarningIncBox") + "')");
ib.Attributes.Add("title", LocRM.GetString("tDelete"));
}
}
}
private void BindDG()
{
IncidentBox[] ibList = IncidentBox.ListWithRules();
DataTable dt = new DataTable();
dt.Columns.Add(new DataColumn("IncidentBoxId", typeof(int)));
dt.Columns.Add(new DataColumn("Index", typeof(int)));
dt.Columns.Add(new DataColumn("Name", typeof(string)));
dt.Columns.Add(new DataColumn("Rules", typeof(string)));
DataRow dr;
int i = 0;
foreach (IncidentBox ib in ibList)
{
dr = dt.NewRow();
dr["IncidentBoxId"] = ib.IncidentBoxId;
dr["Index"] = i++;
dr["Name"] = ib.Name;
dr["Rules"] = GetRules(ib.IncidentBoxId);
dt.Rows.Add(dr);
}
DataView dv = dt.DefaultView;
dv.Sort = "Index";
dgRules.Columns[1].HeaderText = "#";
dgRules.Columns[2].HeaderText = LocRM.GetString("tIssBoxRules");
dgRules.Columns[3].HeaderText = LocRM.GetString("tIssBox");
dgRules.DataSource = dv;
dgRules.DataBind();
foreach (DataGridItem dgi in dgRules.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tWarning3") + "')");
}
}
}
private void BindToolBar()
{
secHeader.Title = LocRM.GetString("tIssRules");
IncidentBox[] ibList = IncidentBox.ListWithoutRules();
if (ibList.Length > 0)
{
int iId = ibList[0].IncidentBoxId;
secHeader.AddLink("<img alt='' src='" + this.Page.ResolveUrl("~/Layouts/Images/rulesnew.gif") + "'/> " + LocRM.GetString("tAddRules"), this.Page.ResolveUrl("~/Admin/EMailIssueBoxRules.aspx") + "?IssBoxId=" + iId);
}
else
{
ibList = IncidentBox.List();
if (ibList.Length > 0)
{
int iId = ibList[0].IncidentBoxId;
secHeader.AddLink("<img alt='' src='" + this.Page.ResolveUrl("~/Layouts/Images/rulesnew.gif") + "'/> " + LocRM.GetString("tAddRules"), this.Page.ResolveUrl("~/Admin/EMailIssueBoxRules.aspx") + "?IssBoxId=" + iId);
}
}
secHeader.AddLink("<img alt='' src='" + this.Page.ResolveUrl("~/Layouts/Images/cancel.gif") + "'/> " + LocRM.GetString("tHDM"), ResolveUrl("~/Apps/Administration/Pages/default.aspx?NodeId=MAdmin5"));
}
private void BindValues()
{
IncidentBoxDocument ibd = IncidentBoxDocument.Load(IncidentBoxId);
if (ibd != null)
{
if (Template.IndexOf("Issue_Created") >= 0)
{
tbSubject.Text = ibd.GeneralBlock.AutoReplyEMailSubjectTemplate;
tbBody.Text = ibd.GeneralBlock.AutoReplyEMailBodyTemplate;
}
else if (Template.IndexOf("Issue_Closed") >= 0)
{
tbSubject.Text = ibd.GeneralBlock.OnCloseAutoReplyEMailSubjectTemplate;
tbBody.Text = ibd.GeneralBlock.OnCloseAutoReplyEMailBodyTemplate;
}
}
IncidentBox ib = IncidentBox.Load(IncidentBoxId);
string ibName = "";
if (ib != null)
{
ibName = ib.Name;
}
if (Template.IndexOf("Issue_Created") >= 0)
{
title = LocRM.GetString("NewIssueMessage") + " " + ibName;
}
else if (Template.IndexOf("Issue_Closed") >= 0)
{
title = LocRM.GetString("CloseIssueMessage") + " " + ibName;
}
DataTable dt = AlertTemplate.GetVariablesForTemplateEditor(AlertTemplateTypes.Notification, Template);
DataView dv = dt.DefaultView;
dv.Sort = "Name";
dlSysVar.DataSource = dv;
dlSysVar.DataBind();
}
private void BindValues()
{
lblRules.Text = " ";
IncidentBox issb = IncidentBox.Load(IssBoxId);
lblIssBoxName.Text = issb.Name;
IncidentBoxRule[] ibList = IncidentBoxRule.List(IssBoxId);
string retVal = "";
for (int i = 0; i < ibList.Length; i++)
{
retVal += "<tr><td width='30px'>";
IncidentBoxRule ibr = ibList[i];
if (ibr.RuleType == IncidentBoxRuleType.OrBlock || ibr.RuleType == IncidentBoxRuleType.AndBlock)
{
string thisLevel = ibr.OutlineLevel + ibr.IncidentBoxRuleId + ".";
retVal += GetLabel(ibr, true) + "</td><td><b>(</b>";
string ss = "";
i = Reccurence(ibList, out ss, thisLevel, i);
retVal += ss + "<b>)</b>";
}
else
{
retVal += GetLabel(ibr, true);
retVal += "</td><td><b>(</b> " + GetInnerText(ibr) + "<b>)</b>";
}
retVal += "</td></tr>";
}
if (retVal != "")
{
lblRules.Text = String.Format("<table cellspacing='0' cellpadding='5' border='0' class='text'>{0}</table>", retVal);
}
else
{
lblRules.Text = "<font color='red' class='text'>" + LocRM.GetString("tIssueBoxRules") + "</font>";
}
}
protected void ddlFolder_SelectedIndexChanged(object sender, EventArgs e)
{
int incidentBoxId = int.Parse(ddlFolder.SelectedValue, CultureInfo.InvariantCulture);
if (incidentBoxId > 0)
{
IncidentBox box = IncidentBox.Load(incidentBoxId);
if (box != null)
{
ucExpectedResponseTime.Value = DateTime.MinValue.AddMinutes(box.Document.GeneralBlock.ExpectedResponseTime);
ucExpectedDuration.Value = DateTime.MinValue.AddMinutes(box.Document.GeneralBlock.ExpectedDuration);
ucExpectedAssignTime.Value = DateTime.MinValue.AddMinutes(box.Document.GeneralBlock.ExpectedAssignTime);
ucTaskTime.Value = DateTime.MinValue.AddMinutes(box.Document.GeneralBlock.TaskTime);
}
}
else
{
ucExpectedDuration.Value = DateTime.MinValue.AddDays(7);
ucExpectedResponseTime.Value = DateTime.MinValue.AddDays(1);
ucExpectedAssignTime.Value = DateTime.MinValue.AddHours(8);
ucTaskTime.Value = DateTime.MinValue.AddHours(3);
}
}
private void BindDataGrid()
{
DataTable dt = new DataTable();
DataRow dr;
#region DataTable
dt.Columns.Add(new DataColumn("Id", typeof(int)));
dt.Columns.Add(new DataColumn("Index", typeof(string)));
dt.Columns.Add(new DataColumn("EMailMessageId", typeof(int)));
dt.Columns.Add(new DataColumn("Sender", typeof(string)));
dt.Columns.Add(new DataColumn("Message", typeof(string)));
dt.Columns.Add(new DataColumn("SystemMessage", typeof(string)));
dt.Columns.Add(new DataColumn("Created", typeof(string)));
dt.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
dt.Columns.Add(new DataColumn("Attachments", typeof(string)));
dt.Columns.Add(new DataColumn("NodeType", typeof(string)));
dt.Columns.Add(new DataColumn("CanMakeResolution", typeof(bool)));
dt.Columns.Add(new DataColumn("CanMakeWorkaround", typeof(bool)));
dt.Columns.Add(new DataColumn("CanUnMakeResolution", typeof(bool)));
dt.Columns.Add(new DataColumn("CanUnMakeWorkaround", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReSend", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReSendOut", typeof(bool)));
dt.Columns.Add(new DataColumn("CanReply", typeof(bool)));
#endregion
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
bool allowEMailRouting = settings.AllowEMailRouting;
bool CanUpdate = Incident.CanUpdate(IncidentId);
int _index = 0;
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(IncidentId))
{
#region Define Node Type
string typeName = "internal";
ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(node.Id);
if (coll[ForumThreadNodeSetting.Question] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_quest";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_quest";
}
else
{
typeName = "internal_quest";
}
}
else if (coll[ForumThreadNodeSetting.Resolution] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_resol";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_resol";
}
else
{
typeName = "internal_resol";
}
}
else if (coll[ForumThreadNodeSetting.Workaround] != null)
{
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_wa";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_wa";
}
else
{
typeName = "internal_wa";
}
}
else if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing";
}
#endregion
dr = dt.NewRow();
dr["Id"] = node.Id;
dr["EMailMessageId"] = node.EMailMessageId;
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
dr["CanReply"] = false;
dr["CanReSend"] = false;
dr["CanReSendOut"] = false;
switch (typeName)
{
case "internal_resol":
case "Mail_incoming_resol":
case "Mail_outgoing_resol":
dr["CanUnMakeResolution"] = true;
break;
case "internal_wa":
case "Mail_incoming_wa":
case "Mail_outgoing_wa":
dr["CanMakeResolution"] = true;
dr["CanUnMakeWorkaround"] = true;
break;
case "internal":
case "Mail_incoming":
case "Mail_outgoing":
dr["CanMakeResolution"] = true;
dr["CanMakeWorkaround"] = true;
break;
default:
break;
}
if (coll[ForumThreadNodeSetting.Outgoing] != null && !Mediachase.IBN.Business.Security.CurrentUser.IsExternal)
{
dr["CanReSendOut"] = true;
}
if (coll[ForumThreadNodeSetting.Incoming] != null && !Mediachase.IBN.Business.Security.CurrentUser.IsExternal)
{
dr["CanReply"] = true;
dr["CanReSend"] = allowEMailRouting;
}
if (node.EMailMessageId <= 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(node.CreatorId);
}
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
string sNodeType = typeName;
try
{
sNodeType = LocRM.GetString(String.Format("NodeType_{0}", typeName));
}
catch
{
}
dr["NodeType"] = String.Format("<img src='{2}/{0}.gif' width=24 height=16 align=absmiddle alt='{1}'>",
typeName, sNodeType, ResolveClientUrl("~/layouts/images/icons"));
dr["SystemMessage"] = String.Empty;
string sMessage = "";
if (coll[IncidentForum.IssueEvent.Declining.ToString()] != null)
{
sMessage = String.Format("<font color='red'><b>{0}</b></font>",
LocRM.GetString("tUserDeclined"));
}
if (coll[IncidentForum.IssueEvent.State.ToString()] != null)
{
int stateId = int.Parse(coll[IncidentForum.IssueEvent.State.ToString()].ToString());
if (sMessage == "")
{
sMessage = String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Mediachase.UI.Web.Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
else
{
sMessage += String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Mediachase.UI.Web.Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
}
if (coll[IncidentForum.IssueEvent.Responsibility.ToString()] != null)
{
int iResp = int.Parse(coll[IncidentForum.IssueEvent.Responsibility.ToString()].ToString());
string sResp = "";
if (iResp == -2)
{
sResp = String.Format("<img align='absmiddle' border='0' src='{0}' /> <font color='#808080'><b>{1}</b></font>",
ResolveClientUrl("~/layouts/images/not_set.png"),
LocRM.GetString("tRespNotSet"));
}
else if (iResp == -1)
{
sResp = String.Format("<img align='absmiddle' border='0' src='{0}' /> <font color='green'><b>{1}</b></font>",
ResolveClientUrl("~/layouts/images/waiting.gif"),
LocRM.GetString("tRespGroup"));
}
else
{
sResp = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iResp);
}
if (sMessage == "")
{
sMessage = LocRM.GetString("tResponsible") + ": " + sResp;
}
else
{
sMessage += "<br />" + LocRM.GetString("tResponsible") + ": " + sResp;
}
}
if (WasFarwarded == 1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='green'><b>" + LocRM.GetString("tWasResended") + "</b></font><br/>" + sMessage;
}
if (WasFarwarded == -1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='red'><b>" + LocRM.GetString("tWasNotResended") + "</b></font><br/>" + sMessage;
}
dr["SystemMessage"] = (sMessage.Length == 0) ? String.Empty : sMessage;
string sAttach = "";
#region EmailMessage - Attachments
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId;
}
if (iUserId > 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client client = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (client != null)
{
if (client.IsContact)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetContactLink(this.Page, client.Id, client.Name);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetOrganizationLink(this.Page, client.Id, client.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = String.Empty;
if (mi.HtmlBody != null)
{
sBody = mi.HtmlBody;
}
dr["Message"] = sBody;
// Attachments
for (int i = 0; i < mi.Attachments.Length; i++)
{
AttachmentInfo ai = mi.Attachments[i];
int id = DSFile.GetContentTypeByFileName(ai.FileName);
string sIcon = "";
if (id > 0)
{
sIcon = String.Format("<img align='absmiddle' border='0' src='{0}' />", ResolveClientUrl("~/Common/ContentIcon.aspx?IconID=" + id));
}
//sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ",
// ResolveClientUrl("~/Incidents/EmailAttachDownload.aspx") + "?EMailId=" + node.EMailMessageId.ToString() + "&AttachmentIndex=" + i.ToString(),
// sIcon + " " + ai.FileName,
// Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(node.EMailMessageId, i, true),
sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
}
}
catch
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", LocRM.GetString("tNotFound"), node.EMailMessageId);
}
}
else
{
string sBody = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
// Files
if (node.ContentType == ForumStorage.NodeContentType.TextWithFiles)
{
FileInfo[] files = Incident.GetForumNodeFiles(node.Id);
if (files.Length > 0)
{
foreach (FileInfo fl in files)
{
if (sAttach != "")
{
sAttach += " ";
}
string sTarget = Mediachase.IBN.Business.Common.OpenInNewWindow(fl.FileBinaryContentType) ? " target='_blank'" : "";
string sLink = Mediachase.UI.Web.Util.CommonHelper.GetAbsoluteDownloadFilePath(fl.Id, fl.Name, "FileLibrary", "ForumNodeId_" + node.Id);
string sNameLocked = Mediachase.UI.Web.Util.CommonHelper.GetLockerText(sLink);
sAttach += String.Format("<nobr><a href=\"{1}\"{3}><img src='{4}?IconID={2}' width='16' height='16' border=0 align=absmiddle> {0}</a> {5}</nobr>",
fl.Name,
sLink,
fl.FileBinaryContentTypeId,
sTarget,
ResolveClientUrl("~/Common/ContentIcon.aspx"),
sNameLocked
);
}
}
}
}
dr["Attachments"] = sAttach;
#endregion
if (sMessage.Length > 0 && dr["Message"].ToString() == "" && sAttach.Length == 0)
{
dr["NodeType"] = String.Format("<img src='{0}' width='16' height='16' align=absmiddle alt='{1}'>",
ResolveClientUrl("~/layouts/images/icons/info_message.gif"),
LocRM.GetString("NodeType_InfoMessage"));
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
}
if (dr["Message"].ToString().Trim() == "")
{
dr["Message"] = " ";
}
dr["Index"] = "<table cellspacing='0' border='0' width='100%'><tr><td class='text' align='center' style='BACKGROUND-POSITION: center center; BACKGROUND-IMAGE: url(../../../layouts/images/atrisk1.gif); BACKGROUND-REPEAT: no-repeat;padding:4px;'><b>" + (++_index).ToString() + "</b></td></tr></table>";
dt.Rows.Add(dr);
}
DataView dv = dt.DefaultView;
dv.Sort = "CreationDate";
dgForum.DataSource = dv;
if (dv.Count == 0)
{
dgForum.Visible = false;
dgForum.CurrentPageIndex = 0;
divNoMess.Visible = true;
divNoMess.InnerHtml = "<font color='red'>" + LocRM.GetString("NoMessages") + "</font>";
}
else
{
dgForum.Visible = true;
divNoMess.Visible = false;
int ppi = dv.Count / dgForum.PageSize;
if (dv.Count % dgForum.PageSize == 0)
{
ppi = ppi - 1;
}
if (ViewState["IncidentForum_Page"] != null)
{
int iPageIndex = int.Parse(ViewState["IncidentForum_Page"].ToString());
if (iPageIndex <= ppi)
{
dgForum.CurrentPageIndex = iPageIndex;
}
else
{
dgForum.CurrentPageIndex = ppi;
}
ViewState["IncidentForum_Page"] = dgForum.CurrentPageIndex.ToString();
}
else
{
dgForum.CurrentPageIndex = ppi;
}
}
dgForum.DataBind();
foreach (DataGridItem dgi in dgForum.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.ToolTip = LocRM.GetString("Delete");
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("WarningForumNode") + "')");
ib.Visible = CanUpdate;
}
ImageButton ib1 = (ImageButton)dgi.FindControl("ibResolution");
if (ib1 != null)
{
ib1.ToolTip = LocRM.GetString("tMarkAsResolution");
ib1.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsResolutionWarning") + "')");
}
ImageButton ib2 = (ImageButton)dgi.FindControl("ibWA");
if (ib2 != null)
{
ib2.ToolTip = LocRM.GetString("tMarkAsWA");
ib2.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsWAWarning") + "')");
}
ImageButton ib3 = (ImageButton)dgi.FindControl("ibUnResolution");
if (ib3 != null)
{
ib3.ToolTip = LocRM.GetString("tUnMarkAsResolution");
ib3.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsResolutionWarning") + "')");
}
ImageButton ib4 = (ImageButton)dgi.FindControl("ibUnWA");
if (ib4 != null)
{
ib4.ToolTip = LocRM.GetString("tUnMarkAsWA");
ib4.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsWAWarning") + "')");
}
ImageButton ib5 = (ImageButton)dgi.FindControl("ibReSend");
if (ib5 != null)
{
ib5.ToolTip = LocRM.GetString("tReSend");
ib5.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendWarning") + "')");
}
ImageButton ib6 = (ImageButton)dgi.FindControl("ibReSendOut");
if (ib6 != null)
{
ib6.ToolTip = LocRM.GetString("tReSend");
ib6.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendOutWarning") + "')");
}
ImageButton ib7 = (ImageButton)dgi.FindControl("ibReply");
if (ib7 != null)
{
ib7.ToolTip = LocRM.GetString("tReply");
if (!allowEMailRouting || (pc["IncForum_ReplyOutlook"] == "0" && pc["IncForum_ReplyEML"] == "0"))
{
string scommand = String.Format("{{ShowResizableWizard('{0}?IncidentId={1}&NodeId={2}&send=1&back={3}', 800, 600);return false;}}",
ResolveClientUrl("~/Incidents/AddEMailMessage.aspx"),
IncidentId,
ib7.CommandArgument,
HttpUtility.UrlEncode(this.Page.Request.RawUrl));
ib7.Attributes.Add("onclick", scommand);
}
}
}
}
private void BindDataGrid()
{
DataTable dtTop = new DataTable();
DataRow dr;
dtTop.Columns.Add(new DataColumn("Id", typeof(int)));
dtTop.Columns.Add(new DataColumn("Index", typeof(string)));
dtTop.Columns.Add(new DataColumn("EMailMessageId", typeof(int)));
dtTop.Columns.Add(new DataColumn("Weight", typeof(int)));
dtTop.Columns.Add(new DataColumn("Sender", typeof(string)));
dtTop.Columns.Add(new DataColumn("Message", typeof(string)));
dtTop.Columns.Add(new DataColumn("SystemMessage", typeof(string)));
dtTop.Columns.Add(new DataColumn("Created", typeof(string)));
dtTop.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
dtTop.Columns.Add(new DataColumn("Attachments", typeof(string)));
dtTop.Columns.Add(new DataColumn("NodeType", typeof(string)));
dtTop.Columns.Add(new DataColumn("CanMakeResolution", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanMakeWorkaround", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanUnMakeResolution", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanUnMakeWorkaround", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReSend", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReSendOut", typeof(bool)));
dtTop.Columns.Add(new DataColumn("CanReply", typeof(bool)));
DataTable dt = dtTop.Clone();
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
bool allowEMailRouting = settings.AllowEMailRouting;
bool CanUpdate = Incident.CanUpdate(IncidentId);
int _index = 0;
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(IncidentId))
{
bool fl_IsTop = false;
int iWeight = 3;
string typeName = "internal";
ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(node.Id);
if (coll[ForumThreadNodeSetting.Question] != null)
{
if (pc["IncForum_Quests458"] == "1")
{
fl_IsTop = true;
iWeight = 0;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_quest";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_quest";
}
else
{
typeName = "internal_quest";
}
}
else if (coll[ForumThreadNodeSetting.Resolution] != null)
{
if (pc["IncForum_Resol458"] == "1")
{
fl_IsTop = true;
iWeight = 1;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_resol";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_resol";
}
else
{
typeName = "internal_resol";
}
}
else if (coll[ForumThreadNodeSetting.Workaround] != null)
{
if (pc["IncForum_Work458"] == "1")
{
fl_IsTop = true;
iWeight = 2;
}
if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming_wa";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing_wa";
}
else
{
typeName = "internal_wa";
}
}
else if (coll[ForumThreadNodeSetting.Incoming] != null)
{
typeName = "Mail_incoming";
}
else if (coll[ForumThreadNodeSetting.Outgoing] != null)
{
typeName = "Mail_outgoing";
}
if (fl_IsTop)
{
dr = dtTop.NewRow();
}
else
{
dr = dt.NewRow();
}
dr["Weight"] = iWeight;
dr["Id"] = node.Id;
dr["EMailMessageId"] = node.EMailMessageId;
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
dr["CanReply"] = false;
dr["CanReSend"] = false;
dr["CanReSendOut"] = false;
switch (typeName)
{
case "internal_resol":
case "Mail_incoming_resol":
case "Mail_outgoing_resol":
dr["CanUnMakeResolution"] = true;
break;
case "internal_wa":
case "Mail_incoming_wa":
case "Mail_outgoing_wa":
dr["CanMakeResolution"] = true;
dr["CanUnMakeWorkaround"] = true;
break;
case "internal":
case "Mail_incoming":
case "Mail_outgoing":
dr["CanMakeResolution"] = true;
dr["CanMakeWorkaround"] = true;
break;
default:
break;
}
if (coll[ForumThreadNodeSetting.Outgoing] != null && !Security.CurrentUser.IsExternal)
{
dr["CanReSendOut"] = true;
///AK test
//dr["CanReply"] = true;
///
}
if (coll[ForumThreadNodeSetting.Incoming] != null && !Security.CurrentUser.IsExternal)
{
dr["CanReply"] = true;
dr["CanReSend"] = allowEMailRouting;
}
if (node.EMailMessageId <= 0)
{
dr["Sender"] = CommonHelper.GetUserStatus(node.CreatorId);
}
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
string sNodeType = typeName;
try
{
sNodeType = LocRM.GetString(String.Format("NodeType_{0}", typeName));
}
catch
{
}
dr["NodeType"] = String.Format("<img alt='{1}' src='../Layouts/Images/icons/{0}.gif'/>", typeName, sNodeType);
dr["SystemMessage"] = " ";
string sMessage = "";
if (coll[IncidentForum.IssueEvent.Declining.ToString()] != null)
{
sMessage = String.Format("<font color='red'><b>{0}</b></font>",
LocRM.GetString("tUserDeclined"));
}
if (coll[IncidentForum.IssueEvent.State.ToString()] != null)
{
int stateId = int.Parse(coll[IncidentForum.IssueEvent.State.ToString()].ToString());
if (sMessage == "")
{
sMessage = String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
else
{
sMessage += String.Format("{2}: <font color='{0}'><b>{1}</b></font>",
Util.CommonHelper.GetStateColorString(stateId),
GetStatusName(stateId),
LocRM.GetString("Status"));
}
}
if (coll[IncidentForum.IssueEvent.Responsibility.ToString()] != null)
{
string sResp = "";
int iResp = int.Parse(coll[IncidentForum.IssueEvent.Responsibility.ToString()].ToString());
if (iResp == -2)
{
sResp = String.Format("<img alt='' src='{0}'/> <span style='color:#808080;font-weight:bold'>{1}</span>",
ResolveUrl("~/Layouts/Images/not_set.png"),
LocRM.GetString("tRespNotSet"));
}
else if (iResp == -1)
{
sResp = String.Format("<img alt='' src='{0}'/> <span style='color:green;font-weight:bold'>{1}</span>",
ResolveUrl("~/Layouts/Images/waiting.gif"),
LocRM.GetString("tRespGroup"));
}
else
{
sResp = Util.CommonHelper.GetUserStatus(iResp);
}
sResp = "<span class='IconAndText'><span>" + LocRM.GetString("tResponsible") + ":</span> " + sResp + "</span>";
if (sMessage == "")
{
sMessage = sResp;
}
else
{
sMessage += "<br/>" + sResp;
}
}
if (WasFarwarded == 1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='green'><b>" + LocRM.GetString("tWasResended") + "</b></font><br/>" + sMessage;
}
if (WasFarwarded == -1 && node.EMailMessageId == ForwardedEMail)
{
sMessage = "<font color='red'><b>" + LocRM.GetString("tWasNotResended") + "</b></font><br/>" + sMessage;
}
dr["SystemMessage"] = (sMessage.Length == 0) ? " " : sMessage;
string sAttach = "";
// EmailMessage
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId; //User.GetUserByEmail(mi.SenderEmail);
}
if (iUserId > 0)
{
dr["Sender"] = Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client client = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (client != null)
{
if (client.IsContact)
{
dr["Sender"] = CommonHelper.GetContactLink(this.Page, client.Id, client.Name);
}
else
{
dr["Sender"] = CommonHelper.GetOrganizationLink(this.Page, client.Id, client.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = "";
if (mi.HtmlBody != null)
{
int iMaxLen = 256;
sBody = mi.HtmlBody;
if (!Security.CurrentUser.IsExternal && pc["IncForum_FullMess"] != "1")
{
sBody = EMailMessageInfo.CutHtmlBody(mi.HtmlBody, iMaxLen, "...");
}
}
if (pc["IncForum_FullMess"] != "1")
{
dr["Message"] = String.Format("{0}<div class='text' style='text-align:right; font-weight:bold'><a href='javascript:OpenMessage({2},{3},false)'>{1}</a></div>", sBody, LocRM.GetString("More"), node.Id, node.EMailMessageId);
}
else
{
dr["Message"] = sBody;
}
// Attachments
for (int i = 0; i < mi.Attachments.Length; i++)
{
AttachmentInfo ai = mi.Attachments[i];
int id = DSFile.GetContentTypeByFileName(ai.FileName);
string sIcon = "";
if (id > 0)
{
sIcon = String.Format("<img alt='' src='{0}'/>", ResolveUrl("~/Common/ContentIcon.aspx?IconID=" + id));
}
//sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ",
// ResolveUrl("~/Incidents/EmailAttachDownload.aspx") + "?EMailId=" + node.EMailMessageId.ToString() + "&AttachmentIndex=" + i.ToString(),
// sIcon + " " + ai.FileName,
// Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
sAttach += String.Format("<a href='{0}'{2} style='white-space:nowrap'>{1}</a> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(node.EMailMessageId, i, true),
sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : "");
}
}
catch
{
dr["Sender"] = Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", LocRM.GetString("tNotFound"), node.EMailMessageId);
}
}
else
{
string sBody = CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
if (!Security.CurrentUser.IsExternal && pc["IncForum_FullMess"] != "1")
{
int iMaxLen = 300;
string sBody1 = sBody;
sBody = EMailMessageInfo.CutHtmlBody(sBody, iMaxLen, "...");
if (!sBody.Equals(sBody1))
{
dr["Message"] = String.Format("{0}<div class='text' style='text-align:right; font-weight:bold'><a href=\"javascript:OpenMessage({2},-1,true)\">{1}</a></div>", sBody, LocRM.GetString("More"), node.Id);
}
}
// Files
if (node.ContentType == ForumStorage.NodeContentType.TextWithFiles)
{
FileInfo[] files = Incident.GetForumNodeFiles(node.Id);
if (files.Length > 0)
{
foreach (FileInfo fl in files)
{
if (sAttach != "")
{
sAttach += " ";
}
string sTarget = Mediachase.IBN.Business.Common.OpenInNewWindow(fl.FileBinaryContentType) ? " target='_blank'" : "";
//string sLink = Util.CommonHelper.GetAbsolutePath(WebDavFileUserTicket.GetDownloadPath(fl.Id, fl.Name));
string sLink = Util.CommonHelper.GetAbsoluteDownloadFilePath(fl.Id, fl.Name, "FileLibrary", "ForumNodeId_" + node.Id);
string sNameLocked = CommonHelper.GetLockerText(sLink);
sAttach += String.Format("<span style='white-space:nowrap'><a href=\"{1}\"{3}><img alt='' src='../Common/ContentIcon.aspx?IconID={2}'/> {0}</a> {4}</span>", fl.Name, sLink, fl.FileBinaryContentTypeId, sTarget, sNameLocked);
}
}
}
}
dr["Attachments"] = sAttach;
if (sMessage.Length > 0 && dr["Message"].ToString() == "" && sAttach.Length == 0)
{
if (pc["IncForum_Info"] == "0")
{
continue;
}
dr["NodeType"] = String.Format("<img src='../Layouts/Images/icons/info_message.gif' alt='{1}'/>", typeName, LocRM.GetString("NodeType_InfoMessage"));
dr["CanMakeResolution"] = false;
dr["CanMakeWorkaround"] = false;
dr["CanUnMakeResolution"] = false;
dr["CanUnMakeWorkaround"] = false;
}
if (dr["Message"].ToString().Trim() == "")
{
dr["Message"] = " ";
}
if (pc["IncForum_ShowNums"] == "1")
{
dr["Index"] = "<table cellspacing='0' cellpadding='4' border='0' width='100%'><tr><td class='text' align='center' style='background-position: center center; background-image: url(../Layouts/Images/atrisk1.gif); background-repeat: no-repeat'><b>" + (++_index).ToString() + "</b></td></tr></table>";
}
else
{
dr["Index"] = " ";
}
if (fl_IsTop)
{
dtTop.Rows.Add(dr);
}
else
{
dt.Rows.Add(dr);
}
}
DataRow[] drtop = dtTop.Select("", "Weight, CreationDate");
DataRow[] drother = dt.Select("", pc["IncForum_Sort458"]);
DataTable result = dt.Clone();
foreach (DataRow dr1 in drtop)
{
DataRow _dr = result.NewRow();
_dr.ItemArray = (Object[])dr1.ItemArray.Clone();
result.Rows.Add(_dr);
}
foreach (DataRow dr2 in drother)
{
DataRow _dr = result.NewRow();
_dr.ItemArray = (Object[])dr2.ItemArray.Clone();
result.Rows.Add(_dr);
}
DataView dv = result.DefaultView;
dgForum.DataSource = dv;
if (pc["IncidentForum_PageSize"] != null)
{
dgForum.PageSize = int.Parse(pc["IncidentForum_PageSize"]);
}
if (pc["IncidentForum_Page"] != null)
{
int iPageIndex = int.Parse(pc["IncidentForum_Page"]);
int ppi = dv.Count / dgForum.PageSize;
if (dv.Count % dgForum.PageSize == 0)
{
ppi = ppi - 1;
}
if (iPageIndex <= ppi)
{
dgForum.CurrentPageIndex = iPageIndex;
}
else
{
dgForum.CurrentPageIndex = 0;
}
pc["IncidentForum_Page"] = dgForum.CurrentPageIndex.ToString();
}
dgForum.DataBind();
foreach (DataGridItem dgi in dgForum.Items)
{
ImageButton ib = (ImageButton)dgi.FindControl("ibDelete");
if (ib != null)
{
ib.ToolTip = LocRM.GetString("Delete");
ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("WarningForumNode") + "')");
ib.Visible = CanUpdate;
}
ImageButton ib1 = (ImageButton)dgi.FindControl("ibResolution");
if (ib1 != null)
{
ib1.ToolTip = LocRM.GetString("tMarkAsResolution");
ib1.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsResolutionWarning") + "')");
}
ImageButton ib2 = (ImageButton)dgi.FindControl("ibWA");
if (ib2 != null)
{
ib2.ToolTip = LocRM.GetString("tMarkAsWA");
ib2.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsWAWarning") + "')");
}
ImageButton ib3 = (ImageButton)dgi.FindControl("ibUnResolution");
if (ib3 != null)
{
ib3.ToolTip = LocRM.GetString("tUnMarkAsResolution");
ib3.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsResolutionWarning") + "')");
}
ImageButton ib4 = (ImageButton)dgi.FindControl("ibUnWA");
if (ib4 != null)
{
ib4.ToolTip = LocRM.GetString("tUnMarkAsWA");
ib4.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsWAWarning") + "')");
}
ImageButton ib5 = (ImageButton)dgi.FindControl("ibReSend");
if (ib5 != null)
{
ib5.ToolTip = LocRM.GetString("tReSend");
ib5.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendWarning") + "')");
}
ImageButton ib6 = (ImageButton)dgi.FindControl("ibReSendOut");
if (ib6 != null)
{
ib6.ToolTip = LocRM.GetString("tReSend");
ib6.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendOutWarning") + "')");
}
ImageButton ib7 = (ImageButton)dgi.FindControl("ibReply");
if (ib7 != null)
{
ib7.ToolTip = LocRM.GetString("tReply");
if (!allowEMailRouting || (pc["IncForum_ReplyOutlook"] == "0" && pc["IncForum_ReplyEML"] == "0"))
{
string command = string.Format(CultureInfo.InvariantCulture,
"{{ShowResizableWizard('{0}?IncidentId={1}&NodeId={2}&send=1',800,600);return false;}}",
Page.ResolveUrl("~/Incidents/AddEMailMessage.aspx"), IncidentId, ib7.CommandArgument);
ib7.Attributes.Add("onclick", command);
}
}
}
if (dgForum.Items.Count == 0)
{
dgForum.Visible = false;
divNoMess.Visible = true;
divNoMess.InnerHtml = "<span style='color:red'>" + LocRM.GetString("NoMessages") + "</span>";
}
else
{
dgForum.Visible = true;
divNoMess.Visible = false;
}
}
private void BindValues()
{
if (IncidentId != 0)
{
try
{
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
if (reader.Read())
{
string sTitle = "";
if (Configuration.ProjectManagementEnabled && reader["ProjectId"] != DBNull.Value)
{
string projectPostfix = CHelper.GetProjectNumPostfix((int)reader["ProjectId"], (string)reader["ProjectCode"]);
if (Project.CanRead((int)reader["ProjectId"]))
{
sTitle += String.Format(CultureInfo.InvariantCulture,
"<a href='../Projects/ProjectView.aspx?ProjectId={0}' title='{1}'>{2}{3}</a> \\ ",
reader["ProjectId"].ToString(),
LocRM.GetString("Project"),
reader["ProjectTitle"].ToString(),
projectPostfix
);
}
else
{
sTitle += String.Format(CultureInfo.InvariantCulture,
"<span title='{0}'>{1}{2}</span> \\ ",
LocRM.GetString("Project"),
reader["ProjectTitle"].ToString(),
LocRM.GetString("Project"));
}
}
sTitle += reader["Title"].ToString() + " (#" + reader["IncidentId"].ToString() + ") ";
string sIdentifier = "";
if (reader["Identifier"] != DBNull.Value)
{
sIdentifier = reader["Identifier"].ToString();
}
if (reader["IncidentBoxId"] != DBNull.Value)
{
IncidentBox box = IncidentBox.Load((int)reader["IncidentBoxId"]);
sTitle += "(" + ((sIdentifier == "") ? TicketUidUtil.Create(box.IdentifierMask, IncidentId) : sIdentifier) + ")";
}
lblTitle.Text = sTitle;
lblType.Text = reader["TypeName"].ToString();
lblSeverity.Text = reader["SeverityName"].ToString();
lblState.ForeColor = Util.CommonHelper.GetStateColor((int)reader["StateId"]);
lblState.Text = reader["StateName"].ToString();
if ((bool)reader["IsOverdue"])
{
lblState.ForeColor = Util.CommonHelper.GetStateColor((int)ObjectStates.Overdue);
lblState.Text = String.Format(CultureInfo.InvariantCulture,
"{0}, {1}",
reader["StateName"].ToString(),
GetGlobalResourceObject("IbnFramework.Incident", "Overdue"));
}
lblPriority.Text = reader["PriorityName"].ToString() + " " + LocRM.GetString("Priority").ToLower();
lblPriority.ForeColor = Util.CommonHelper.GetPriorityColor((int)reader["PriorityId"]);
if (reader["Description"] != DBNull.Value)
{
string txt = CommonHelper.parsetext(reader["Description"].ToString(), false);
if (PortalConfig.ShortInfoDescriptionLength > 0 && txt.Length > PortalConfig.ShortInfoDescriptionLength)
{
txt = txt.Substring(0, PortalConfig.ShortInfoDescriptionLength) + "...";
}
lblDescription.Text = txt;
}
// lblExpRespDate.Text = ((DateTime)reader["ExpectedResponseDate"]).ToString("g");
// lblExpResDur.Text = ((DateTime)reader["ExpectedResolveDate"]).ToString("g");
}
else
{
Response.Redirect("../Common/NotExistingID.aspx?IncidentID=1");
}
}
}
catch (AccessDeniedException)
{
Response.Redirect("~/Common/NotExistingID.aspx?AD=1");
}
divType.Visible = lblType.Visible = PortalConfig.IncidentAllowViewTypeField;
divSeverity.Visible = lblSeverity.Visible = PortalConfig.IncidentAllowViewSeverityField;
lblPriority.Visible = PortalConfig.CommonIncidentAllowViewPriorityField;
trAdd.Visible = divType.Visible || divSeverity.Visible || lblPriority.Visible;
}
}
private void BindTable()
{
HtmlTableRow tr = new HtmlTableRow();
HtmlTableCell tc1 = new HtmlTableCell();
HtmlTableCell tc2 = new HtmlTableCell();
#region Variables
string title = String.Empty;
string description = String.Empty;
string code = String.Empty;
string issue_box = String.Empty;
string priority = String.Empty;
string state = String.Empty;
string responsible = String.Empty;
string manager = String.Empty;
string client = String.Empty;
string opendate = String.Empty;
string created = String.Empty;
string modified = String.Empty;
string expecteddate = String.Empty;
string resolvedate = String.Empty;
string categories = String.Empty;
string isscategories = String.Empty;
#endregion
#region BindValues
using (IDataReader reader = Incident.GetIncident(int.Parse(Request["IncidentId"])))
{
if (reader.Read())
{
title = reader["Title"].ToString();
description = reader["Description"].ToString();
code = "#" + reader["IncidentId"].ToString() + " ";
string sIdentifier = "";
if (reader["Identifier"] != DBNull.Value)
{
sIdentifier = reader["Identifier"].ToString();
}
int ManagerId = 0;
if (reader["IncidentBoxId"] != DBNull.Value)
{
IncidentBox box = IncidentBox.Load((int)reader["IncidentBoxId"]);
code += ((sIdentifier == "") ? TicketUidUtil.Create(box.IdentifierMask, (int)reader["IncidentId"]) : sIdentifier);
issue_box = box.Name;
ManagerId = box.Document.GeneralBlock.Manager;
manager = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(ManagerId);
}
priority = reader["PriorityName"].ToString();
state = reader["StateName"].ToString();
#region Responsible
int StateId = (int)reader["StateId"];
if (StateId == (int)ObjectStates.Upcoming ||
StateId == (int)ObjectStates.Suspended ||
StateId == (int)ObjectStates.Completed)
{
if (ManagerId > 0)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(ManagerId);
}
}
if (StateId == (int)ObjectStates.OnCheck)
{
if (reader["ControllerId"] != DBNull.Value)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["ControllerId"]);
}
}
if (reader["ResponsibleId"] != DBNull.Value && (int)reader["ResponsibleId"] > 0)
{
responsible = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["ResponsibleId"]);
}
else if (reader["IsResponsibleGroup"] != DBNull.Value && (bool)reader["IsResponsibleGroup"])
{
responsible = CHelper.GetResFileString("{IbnFramework.Incident:tRespGroup}");
}
else
{
responsible = CHelper.GetResFileString("{IbnFramework.Incident:tRespNotSet}");
}
#endregion
client = reader["ClientName"].ToString();
if (reader["ActualOpenDate"] != DBNull.Value)
{
opendate = ((DateTime)reader["ActualOpenDate"]).ToShortDateString() + " " + ((DateTime)reader["ActualOpenDate"]).ToShortTimeString();
}
created = string.Format("{0} {1} {2}",
Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName((int)reader["CreatorId"]),
((DateTime)reader["CreationDate"]).ToShortDateString(),
((DateTime)reader["CreationDate"]).ToShortTimeString());
modified = string.Format("{0} {1}",
((DateTime)reader["ModifiedDate"]).ToShortDateString(),
((DateTime)reader["ModifiedDate"]).ToShortTimeString());
if (reader["ExpectedResponseDate"] != DBNull.Value)
{
expecteddate = ((DateTime)reader["ExpectedResponseDate"]).ToShortDateString() + " " + ((DateTime)reader["ExpectedResponseDate"]).ToShortTimeString();
}
if (reader["ExpectedResolveDate"] != DBNull.Value)
{
resolvedate = ((DateTime)reader["ExpectedResolveDate"]).ToShortDateString() + " " + ((DateTime)reader["ExpectedResolveDate"]).ToShortTimeString();
}
}
}
#region categories
using (IDataReader reader = Incident.GetListCategories(int.Parse(Request["IncidentId"])))
{
while (reader.Read())
{
if (categories.Length > 0)
{
categories += ", ";
}
categories += reader["CategoryName"].ToString();
}
}
#endregion
#region isscategories
using (IDataReader reader = Incident.GetListIncidentCategoriesByIncident(int.Parse(Request["IncidentId"])))
{
while (reader.Read())
{
if (isscategories.Length > 0)
{
isscategories += ", ";
}
isscategories += reader["CategoryName"].ToString();
}
}
#endregion
#endregion
#region showTitle
if (_pc[prefix + "showTitle"] == null || (_pc[prefix + "showTitle"] != null && bool.Parse(_pc[prefix + "showTitle"])))
{
tr = new HtmlTableRow();
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showTitle").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.ColSpan = 3;
tc2.InnerHtml = String.Format("<b>{0}</b>", title);
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
mainTable.Rows.Add(tr);
}
#endregion
#region showDescription
if (_pc[prefix + "showDescription"] != null && bool.Parse(_pc[prefix + "showDescription"]))
{
tr = new HtmlTableRow();
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showDescription").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.ColSpan = 3;
tc2.InnerHtml = String.Format("<i>{0}</i>", description);
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
mainTable.Rows.Add(tr);
}
#endregion
int countFields = 0;
#region showCode
if (_pc[prefix + "showCode"] != null && bool.Parse(_pc[prefix + "showCode"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showCode").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = code;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showIssBox
if (_pc[prefix + "showIssBox"] != null && bool.Parse(_pc[prefix + "showIssBox"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showIssBox").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = issue_box;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showPriority
if (_pc[prefix + "showPriority"] == null || (_pc[prefix + "showPriority"] != null && bool.Parse(_pc[prefix + "showPriority"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showPriority").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = priority;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showStatus
if (_pc[prefix + "showStatus"] == null || (_pc[prefix + "showStatus"] != null && bool.Parse(_pc[prefix + "showStatus"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showStatus").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = state;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showResponsible
if (_pc[prefix + "showResponsible"] == null || (_pc[prefix + "showResponsible"] != null && bool.Parse(_pc[prefix + "showResponsible"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showResponsible").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = responsible;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showManager
if (_pc[prefix + "showManager"] != null && bool.Parse(_pc[prefix + "showManager"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showManager").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = manager;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showGenCats
if (_pc[prefix + "showGenCats"] != null && bool.Parse(_pc[prefix + "showGenCats"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showGenCats").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.InnerHtml = categories;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showIssCats
if (_pc[prefix + "showIssCats"] != null && bool.Parse(_pc[prefix + "showIssCats"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.VAlign = "top";
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showIssCats").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.VAlign = "top";
tc2.InnerHtml = isscategories;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showClient
if (_pc[prefix + "showClient"] == null || (_pc[prefix + "showClient"] != null && bool.Parse(_pc[prefix + "showClient"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showClient").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = client;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showOpenDate
if (_pc[prefix + "showOpenDate"] != null && bool.Parse(_pc[prefix + "showOpenDate"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showOpenDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = opendate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showCreationInfo
if (_pc[prefix + "showCreationInfo"] != null && bool.Parse(_pc[prefix + "showCreationInfo"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showCreationInfo").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = created;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showLastModifiedInfo
if (_pc[prefix + "showLastModifiedInfo"] != null && bool.Parse(_pc[prefix + "showLastModifiedInfo"]))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showLastModifiedInfo").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = modified;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showExpectedDate
if (_pc[prefix + "showExpectedDate"] == null || (_pc[prefix + "showExpectedDate"] != null && bool.Parse(_pc[prefix + "showExpectedDate"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showExpectedDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = expecteddate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showResolveDate
if (_pc[prefix + "showResolveDate"] == null || (_pc[prefix + "showResolveDate"] != null && bool.Parse(_pc[prefix + "showResolveDate"])))
{
if (countFields == 0)
{
tr = new HtmlTableRow();
}
tc1 = new HtmlTableCell();
tc1.InnerHtml = GetGlobalResourceObject("IbnFramework.Incident", "showResolveDate").ToString() + ":";
tc2 = new HtmlTableCell();
tc2.InnerHtml = resolvedate;
tr.Cells.Add(tc1);
tr.Cells.Add(tc2);
countFields++;
if (countFields == 2)
{
mainTable.Rows.Add(tr);
countFields = 0;
}
}
#endregion
#region showForum
if (_pc[prefix + "showForum"] == null || (_pc[prefix + "showForum"] != null && _pc[prefix + "showForum"] != "-1"))
{
DataTable dt = new DataTable();
DataRow dr;
dt.Columns.Add(new DataColumn("Index", typeof(string)));
dt.Columns.Add(new DataColumn("Sender", typeof(string)));
dt.Columns.Add(new DataColumn("Message", typeof(string)));
dt.Columns.Add(new DataColumn("Created", typeof(string)));
dt.Columns.Add(new DataColumn("CreationDate", typeof(DateTime)));
int index_mess = 0;
#region DataTable
foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(int.Parse(Request["IncidentId"])))
{
dr = dt.NewRow();
dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString();
dr["CreationDate"] = node.Created;
// EmailMessage
if (node.EMailMessageId > 0)
{
EMailMessageInfo mi = null;
try
{
mi = EMailMessageInfo.Load(node.EMailMessageId);
int iUserId = User.GetUserByEmail(mi.SenderEmail);
if (EMailClient.IsAlertSenderEmail(mi.SenderEmail))
{
iUserId = node.CreatorId;
}
if (iUserId > 0)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iUserId);
}
else
{
Client clientObj = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail);
if (clientObj != null)
{
if (clientObj.IsContact)
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetContactLink(this.Page, clientObj.Id, clientObj.Name);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetOrganizationLink(this.Page, clientObj.Id, clientObj.Name);
}
}
else if (mi.SenderName != "")
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName);
}
else
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail);
}
}
string sBody = "";
if (mi.HtmlBody != null)
{
sBody = mi.HtmlBody;
}
dr["Message"] = sBody;
}
catch
{
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(-1);
dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", "Not Found", node.EMailMessageId);
}
}
else
{
string sBody = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(node.Text, false);
dr["Message"] = sBody;
dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatusPureName(node.CreatorId);
}
dr["Index"] = "<table cellspacing='0' cellpadding='4' border='0' width='100%'><tr><td class='text' align='center' style='BACKGROUND-POSITION: center center; BACKGROUND-IMAGE: url(" + ResolveClientUrl("~/layouts/images/atrisk1.gif") + "); BACKGROUND-REPEAT: no-repeat;padding:4px;'><b>" + (++index_mess).ToString() + "</b></td></tr></table>";
if (!String.IsNullOrEmpty(dr["Message"].ToString().Trim()))
{
dt.Rows.Add(dr);
}
}
#endregion
int showForum = 1;
if (_pc[prefix + "showForum"] != null)
{
showForum = int.Parse(_pc[prefix + "showForum"]);
}
DataView dv = dt.DefaultView;
DataTable dtClone = dt.Clone();
if (showForum > 0)
{
dv.Sort = "CreationDate DESC";
}
else
{
dv.Sort = "CreationDate";
}
int index = 0;
foreach (DataRowView drv in dv)
{
dr = dtClone.NewRow();
dr.ItemArray = drv.Row.ItemArray;
dtClone.Rows.Add(dr);
index++;
if (showForum > 0 && index >= showForum)
{
break;
}
}
dgForum.DataSource = dtClone.DefaultView;
dgForum.DataBind();
}
#endregion
}
/// <summary>
/// Default data bind.
/// </summary>
private void DefaultDataBind()
{
//FieldSet
ddFieldSets.Items.Clear();
ddFieldSets.Items.Add(new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "StandardFieldSet").ToString(), Incident.IssueFieldSet.IncidentsDefault.ToString()));
ddFieldSets.Items.Add(new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "TimelineFieldSet").ToString(), Incident.IssueFieldSet.IncidentsLight.ToString()));
ddFieldSets.Items.Add(new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "TrackingFieldSet").ToString(), Incident.IssueFieldSet.IncidentsTracking.ToString()));
//Grouping
ddGroupField.Items.Clear();
ddGroupField.Items.Add(new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "NoGroupBy").ToString(), Incident.AvailableGroupField.NotSet.ToString()));
ddGroupField.Items.Add(new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "GroupByPrj").ToString(), Incident.AvailableGroupField.Project.ToString()));
if (PortalConfig.GeneralAllowClientField)
{
ddGroupField.Items.Add(new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "GroupByContacts").ToString(), Incident.AvailableGroupField.Client.ToString()));
}
ddGroupField.Items.Add(new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "GroupByIssBoxes").ToString(), Incident.AvailableGroupField.IssueBox.ToString()));
ddGroupField.Items.Add(new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "GroupByResp").ToString(), Incident.AvailableGroupField.Responsible.ToString()));
//Filters
//Managers
ddManager.DataSource = Incident.GetListIncidentManagers();
ddManager.DataValueField = "UserId";
ddManager.DataTextField = "UserName";
ddManager.DataBind();
ListItem lItem = new ListItem(LocRM.GetString("All"), "0");
ddManager.Items.Insert(0, lItem);
lItem = new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "CurrentUser").ToString(), "-5");
ddManager.Items.Insert(1, lItem);
//Priorities
ddPriority.DataSource = Incident.GetListPriorities();
ddPriority.DataTextField = "PriorityName";
ddPriority.DataValueField = "PriorityId";
ddPriority.DataBind();
lItem = new ListItem(LocRM.GetString("All"), "-1");
ddPriority.Items.Insert(0, lItem);
//IssueBox
ddIssBox.DataSource = IncidentBox.List();
ddIssBox.DataTextField = "Name";
ddIssBox.DataValueField = "IncidentBoxId";
ddIssBox.DataBind();
lItem = new ListItem(LocRM.GetString("All"), "0");
ddIssBox.Items.Insert(0, lItem);
//Types
ddType.DataSource = Incident.GetListIncidentTypes();
ddType.DataTextField = "TypeName";
ddType.DataValueField = "TypeId";
ddType.DataBind();
lItem = new ListItem(LocRM.GetString("All"), "0");
ddType.Items.Insert(0, lItem);
//Creators
ddCreatedBy.DataSource = Incident.GetListIncidentCreators();
ddCreatedBy.DataTextField = "UserName";
ddCreatedBy.DataValueField = "UserId";
ddCreatedBy.DataBind();
lItem = new ListItem(LocRM.GetString("All"), "0");
ddCreatedBy.Items.Insert(0, lItem);
lItem = new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "CurrentUser").ToString(), "-5");
ddCreatedBy.Items.Insert(1, lItem);
//Responsibles
ddResponsible.DataSource = Incident.GetListIncidentResponsibles();
ddResponsible.DataValueField = "UserId";
ddResponsible.DataTextField = "UserName";
ddResponsible.DataBind();
lItem = new ListItem(LocRM.GetString("All"), "0");
ddResponsible.Items.Insert(0, lItem);
lItem = new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "OutOfPersonalResponsibilityFilter").ToString(), "-1");
ddResponsible.Items.Insert(1, lItem);
lItem = new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "ResponsibleNotAssigned").ToString(), "-2");
ddResponsible.Items.Insert(2, lItem);
lItem = new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "GroupResp").ToString(), "-3");
ddResponsible.Items.Insert(3, lItem);
lItem = new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "AllDenied").ToString(), "-4");
ddResponsible.Items.Insert(4, lItem);
lItem = new ListItem(GetGlobalResourceObject("IbnFramework.Incident", "CurrentUser").ToString(), "-5");
ddResponsible.Items.Insert(5, lItem);
//Client
ClientControl.ObjectType = String.Empty;
ClientControl.ObjectId = PrimaryKeyId.Empty;
//States
ddState.Items.Clear();
using (IDataReader reader = Incident.GetListIncidentStates())
{
while (reader.Read())
{
if ((int)reader["StateId"] != (int)ObjectStates.Overdue)
{
ddState.Items.Add(new ListItem(reader["StateName"].ToString(), reader["StateId"].ToString()));
}
}
}
lItem = new ListItem(LocRM.GetString("Inactive"), "-2");
ddState.Items.Insert(0, lItem);
lItem = new ListItem(LocRM.GetString("Active"), "-1");
ddState.Items.Insert(0, lItem);
lItem = new ListItem(LocRM.GetString("All"), "0");
ddState.Items.Insert(0, lItem);
//Severities
ddSeverity.DataSource = Incident.GetListIncidentSeverity();
ddSeverity.DataTextField = "SeverityName";
ddSeverity.DataValueField = "SeverityId";
ddSeverity.DataBind();
lItem = new ListItem(LocRM.GetString("All"), "0");
ddSeverity.Items.Insert(0, lItem);
//Projects
if (!Mediachase.IBN.Business.Configuration.ProjectManagementEnabled)
{
tdProject.Visible = false;
_pc[Incident.ProjectFilterKey] = "0";
}
else
{
ddlProject.DataSource = Project.GetListProjects();
ddlProject.DataTextField = "Title";
ddlProject.DataValueField = "ProjectId";
ddlProject.DataBind();
}
lItem = new ListItem(LocRM.GetString("All"), "0");
ddlProject.Items.Insert(0, lItem);
lItem = new ListItem(LocRM.GetString("NoneProject"), "-1");
ddlProject.Items.Insert(1, lItem);
ddlProject.DataSource = null;
ddlProject.DataBind();
//General Categories
ddGenCatType.Items.Clear();
ddGenCatType.Items.Add(new ListItem(LocRM.GetString("Any2"), "0"));
ddGenCatType.Items.Add(new ListItem(LocRM.GetString("SelectedOnly"), "1"));
ddGenCatType.Items.Add(new ListItem(LocRM.GetString("ExcludeSelected"), "2"));
lbGenCats.Items.Clear();
lbGenCats.DataSource = Project.GetListCategoriesAll();
lbGenCats.DataTextField = "CategoryName";
lbGenCats.DataValueField = "CategoryId";
lbGenCats.DataBind();
//Issue Categories
ddIssCatType.Items.Clear();
ddIssCatType.Items.Add(new ListItem(LocRM.GetString("Any2"), "0"));
ddIssCatType.Items.Add(new ListItem(LocRM.GetString("SelectedOnly"), "1"));
ddIssCatType.Items.Add(new ListItem(LocRM.GetString("ExcludeSelected"), "2"));
lbIssCats.Items.Clear();
lbIssCats.DataSource = Incident.GetListIncidentCategories();
lbIssCats.DataTextField = "CategoryName";
lbIssCats.DataValueField = "CategoryId";
lbIssCats.DataBind();
cbOnlyNewMess.Checked = false;
cbIsPublic.Visible = Mediachase.IBN.Business.Security.IsUserInGroup(InternalSecureGroups.Administrator);
trClient.Visible = PortalConfig.GeneralAllowClientField;
trCategories.Visible = PortalConfig.GeneralAllowGeneralCategoriesField;
tblPriority.Visible = PortalConfig.GeneralAllowPriorityField;
}
public string GetIncidentInfo(string UID)
{
XmlDocument xmlIncident = new XmlDocument();
try
{
IncidentUserTicket ticket = IncidentUserTicket.Load(new Guid(UID));
if (ticket == null)
{
System.Xml.XmlDocument doc = new System.Xml.XmlDocument();
System.Xml.XmlNode node = doc.CreateNode(XmlNodeType.Element, SoapException.DetailElementName.Name, SoapException.DetailElementName.Namespace);
System.Xml.XmlNode resource = doc.CreateNode(XmlNodeType.Element, "resource", string.Empty);
resource.InnerText = "strNotfound";
node.AppendChild(resource);
throw new SoapException(String.Format("The ticket '{0}' not found", UID), new XmlQualifiedName(typeof(ArgumentException).FullName), System.Web.HttpContext.Current.Request.Url.AbsoluteUri, node);
}
Security.UserLoginByTicket(ticket);
xmlIncident.LoadXml("<Incident></Incident>");
XmlNode xmlRootNode = xmlIncident.SelectSingleNode("Incident");
XmlElement NameNode = xmlIncident.CreateElement("Name");
XmlElement TypeNode = xmlIncident.CreateElement("Type");
XmlElement DescriptionNode = xmlIncident.CreateElement("Description");
//XmlElement ManagerNode = xmlIncident.CreateElement("Manager");
XmlElement ClientNode = xmlIncident.CreateElement("Client");
XmlElement CreatedNode = xmlIncident.CreateElement("Created");
XmlElement StateNode = xmlIncident.CreateElement("State");
XmlElement StateIdNode = xmlIncident.CreateElement("StateId");
XmlElement ColorNode = xmlIncident.CreateElement("StateColor");
int controllerId = -1;
int IssBoxId = -1;
using (IDataReader reader = Incident.GetIncident(ticket.IncidentId))
{
if (reader.Read())
{
if (reader["ControllerId"] != DBNull.Value)
{
controllerId = (int)reader["ControllerId"];
}
IssBoxId = (int)reader["IncidentBoxId"];
NameNode.InnerText = (string)reader["Title"];
TypeNode.InnerText = (string)reader["TypeName"];
DescriptionNode.InnerText = (string)reader["Description"];
//ManagerNode.InnerText = reader["Title"];
ClientNode.InnerText = (string)reader["ClientName"];
CreatedNode.InnerText = ((DateTime)reader["CreationDate"]).ToString("s");
StateNode.InnerText = (string)reader["StateName"];
StateIdNode.InnerText = reader["StateId"].ToString();
ColorNode.InnerText = (Util.CommonHelper.GetStateColor((int)reader["StateId"])).ToArgb().ToString();
xmlRootNode.AppendChild(NameNode);
xmlRootNode.AppendChild(TypeNode);
xmlRootNode.AppendChild(DescriptionNode);
xmlRootNode.AppendChild(ClientNode);
xmlRootNode.AppendChild(CreatedNode);
xmlRootNode.AppendChild(StateNode);
xmlRootNode.AppendChild(StateIdNode);
xmlRootNode.AppendChild(ColorNode);
}
}
int stateId = 0;
int userId = -1;
bool isGroup = false;
using (IDataReader reader = Incident.GetIncidentTrackingState(ticket.IncidentId))
{
if (reader.Read())
{
stateId = (int)reader["StateId"];
userId = (int)reader["ResponsibleId"];
if (reader["IsResponsibleGroup"] != DBNull.Value && (bool)reader["IsResponsibleGroup"])
{
isGroup = true;
}
}
}
if (stateId == 7)
{
isGroup = false;
userId = controllerId;
}
if (isGroup)
{
XmlElement responsibleNode = xmlIncident.CreateElement("GroupResponsible");
XmlElement responsibleIdNode = xmlIncident.CreateElement("ResponsibleId");
responsibleNode.InnerText = "1";
responsibleIdNode.InnerText = IncidentInfo.GroupResponsibleId.ToString();
xmlRootNode.AppendChild(responsibleNode);
xmlRootNode.AppendChild(responsibleIdNode);
}
else if (userId != -1)
{
XmlElement responsibleNode = xmlIncident.CreateElement("Responsible");
XmlElement responsibleIdNode = xmlIncident.CreateElement("ResponsibleId");
string UserName = Mediachase.IBN.Business.User.GetUserName(userId);
responsibleNode.InnerText = UserName;
responsibleIdNode.InnerText = userId.ToString();
xmlRootNode.AppendChild(responsibleNode);
xmlRootNode.AppendChild(responsibleIdNode);
}
else if (stateId != 1 && stateId != 4 && stateId != 5)
{
XmlElement responsibleNode = xmlIncident.CreateElement("Responsible");
XmlElement responsibleIdNode = xmlIncident.CreateElement("ResponsibleId");
responsibleNode.InnerText = NotSetResponsibleName;
responsibleIdNode.InnerText = IncidentInfo.NotSetResponsibleId.ToString();
xmlRootNode.AppendChild(responsibleNode);
xmlRootNode.AppendChild(responsibleIdNode);
}
if (IssBoxId != -1)
{
IncidentBox ib = IncidentBox.Load(IssBoxId);
XmlElement BoxNode = xmlIncident.CreateElement("IncidentBox");
BoxNode.InnerText = ib.Name;
xmlRootNode.AppendChild(BoxNode);
}
DataTable tbl = Incident.GetListIncidentStates(ticket.IncidentId);
foreach (DataRow row in tbl.Rows)
{
if ((int)row["StateId"] != 1 && (int)row["StateId"] != 2)
{
XmlElement newStateNode = xmlIncident.CreateElement("NewState");
XmlElement idNode = xmlIncident.CreateElement("Id");
XmlElement nameNode = xmlIncident.CreateElement("Name");
idNode.InnerText = row["StateId"].ToString();
nameNode.InnerText = (string)row["StateName"];
newStateNode.AppendChild(idNode);
newStateNode.AppendChild(nameNode);
xmlRootNode.AppendChild(newStateNode);
}
}
// OZ: Add Available Responsible (...)
Incident.Tracking trk = Incident.GetTrackingInfo(ticket.IncidentId);
// Add No User Element (Custom ID)
if (trk.CanSetNoUser)
{
AppendNewResponsible(xmlRootNode, NotSetResponsibleName, NotSetResponsibleId);
}
// Add Group Element (Custom ID)
if (trk.CanSetGroup)
{
AppendNewResponsible(xmlRootNode, GroupResponsibleName, GroupResponsibleId);
}
// Add Users
if (trk.CanSetUser)
{
ArrayList alUsers = Incident.GetResponsibleList(ticket.IncidentId);
foreach (int iUserId in alUsers)
{
string userName = Mediachase.IBN.Business.User.GetUserName(iUserId);
AppendNewResponsible(xmlRootNode, userName, iUserId);
}
}
// Custom User select ...
// TODO:
//
}
catch (Exception ex)
{
Trace.WriteLine(ex.Message);
throw;
}
return(xmlIncident.InnerXml);
}
private void BindValues()
{
IncidentBox ib = IncidentBox.Load(IssBoxId);
lblIssBoxName.Text = ib.Name;
tbMask.Text = ib.IdentifierMask;
cbIsDefault.Checked = ib.IsDefault;
IncidentBoxDocument ibd = null;
if (ViewState["IncidentBoxDocument"] != null)
{
ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]);
}
else
{
ibd = IncidentBoxDocument.Load(IssBoxId);
}
//EMailRouterBlock
EMailRouterIncidentBoxBlock eribb = ibd.EMailRouterBlock;
cbAllowEMail.Checked = eribb.AllowEMailRouting;
cbAllowAutoReply.Checked = eribb.SendAutoReply;
cbAllowAutoReplyClose.Checked = eribb.SendAutoIncidentClosed;
if (ibd != null)
{
cbAllowAutoSigning.Checked = ibd.GeneralBlock.AllowOutgoingEmailFormat;
}
Util.CommonHelper.SafeSelect(ddExtActionType, ((int)eribb.IncomingEMailAction).ToString());
Util.CommonHelper.SafeSelect(ddIntActionType, ((int)eribb.OutgoingEMailAction).ToString());
BindReipients(eribb);
//GeneralBlock
GeneralIncidentBoxBlock gibb = ibd.GeneralBlock;
//Util.CommonHelper.SafeSelect(ddCreator, gibb.DefaultCreator.ToString());
Util.CommonHelper.SafeSelect(ddManager, gibb.Manager.ToString());
Util.CommonHelper.SafeSelect(ddCalendar, gibb.CalendarId.ToString());
Util.CommonHelper.SafeSelect(ddContType, ((int)gibb.ControllerAssignType).ToString());
if (gibb.ControllerAssignType == ControllerAssignType.CustomUser)
{
trController.Visible = true;
Util.CommonHelper.SafeSelect(ddController, gibb.Controller.ToString());
}
else
{
trController.Visible = false;
}
Util.CommonHelper.SafeSelect(ddRespType, ((int)gibb.ResponsibleAssignType).ToString());
if (gibb.ResponsibleAssignType == ResponsibleAssignType.CustomUser)
{
// lblForResp.Text = LocRM.GetString("tResponsible") + ":";
// ddResponsible.Visible = true;
// lblResponsible.Visible = false;
// lblChangeButton.Visible = false;
trCustomUser.Visible = true;
Util.CommonHelper.SafeSelect(ddResponsible, gibb.Responsible.ToString());
// [2008-09-09] O.R.: Sometimes we can have inactive or deleted user
if (ddResponsible.SelectedValue != gibb.Responsible.ToString())
{
ddResponsible.Items.Insert(0, new ListItem("[ " + LocRM.GetString("tNotSet") + " ]", "-1"));
Util.CommonHelper.SafeSelect(ddResponsible, "-1");
}
}
else
{
trCustomUser.Visible = false;
}
BindResponsible(gibb);
cbAllowAddRes.Checked = gibb.AllowAddResources;
cbAllowAddToDo.Checked = gibb.AllowAddToDo;
cbAllowControl.Checked = gibb.AllowControl;
cbAllowToDeclineResp.Checked = gibb.AllowToDeclineResponsibility;
cbAllowToReassignResp.Checked = gibb.AllowToReassignResponsibility;
cbAllowToComeResp.Checked = gibb.AllowUserToComeResponsible;
cbReassignResp.Checked = gibb.ReassignResponsibileOnReOpen;
ucDuration.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedDuration);
ucResponseTime.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedResponseTime);
ucAssignTime.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedAssignTime);
ucTaskTime.Value = DateTime.MinValue.AddMinutes(gibb.TaskTime);
}
private void BindValues()
{
if (IncidentId != 0)
{
int FolderId = -1;
string sIdentifier = "";
bool canViewFinances = Incident.CanViewFinances(IncidentId);
bool canViewTimeTrackingInfo = Incident.CanViewTimeTrackingInfo(IncidentId);
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
if (reader.Read())
{
/// IncidentId, ProjectId, ProjectTitle, CreatorId,
/// Title, Description, Resolution, Workaround, CreationDate,
/// TypeId, TypeName, PriorityId, PriorityName,
/// SeverityId, SeverityName, IsEmail, MailSenderEmail, StateId, TaskTime,
/// IncidentBoxId, OrgUid, ContactUid, ClientName, ControllerId,
/// ResponsibleGroupState, TotalMinutes, TotalApproved
lblCreator.Text = CommonHelper.GetUserStatus((int)reader["CreatorId"]);
lblCreationDate.Text = ((DateTime)reader["CreationDate"]).ToShortDateString() + " " + ((DateTime)reader["CreationDate"]).ToShortTimeString();
if (reader["Identifier"] != DBNull.Value)
{
sIdentifier = reader["Identifier"].ToString();
}
if (reader["IncidentBoxId"] != DBNull.Value)
{
FolderId = (int)reader["IncidentBoxId"];
}
lblClient.Text = Util.CommonHelper.GetClientLink(this.Page, reader["OrgUid"], reader["ContactUid"], reader["ClientName"]);
lblTaskTime.Text = Util.CommonHelper.GetHours((int)reader["TaskTime"]);
if (canViewTimeTrackingInfo)
{
SpentTimeLabel.Text = String.Format(CultureInfo.InvariantCulture,
"{0} / {1}:",
LocRM3.GetString("spentTime"),
LocRM3.GetString("approvedTime"));
lblSpentTime.Text = String.Format(CultureInfo.InvariantCulture,
"{0} / {1}",
Util.CommonHelper.GetHours((int)reader["TotalMinutes"]),
Util.CommonHelper.GetHours((int)reader["TotalApproved"]));
}
}
}
List <string> sCategories = new List <string>();
using (IDataReader reader = Incident.GetListCategories(IncidentId))
{
while (reader.Read())
{
sCategories.Add(reader["CategoryName"].ToString());
}
}
string[] mas = sCategories.ToArray();
if (mas.Length > 0)
{
lblGenCats.Text = String.Join(", ", mas);
trGenCats.Visible = true;
}
else
{
trGenCats.Visible = false;
}
List <string> sIssCategories = new List <string>();
using (IDataReader reader = Incident.GetListIncidentCategoriesByIncident(IncidentId))
{
while (reader.Read())
{
sIssCategories.Add(reader["CategoryName"].ToString());
}
}
string[] mas1 = sIssCategories.ToArray();
if (mas1.Length > 0)
{
lblIssCats.Text = String.Join(", ", mas1);
trIssCats.Visible = true;
}
else
{
trIssCats.Visible = false;
}
if (FolderId > 0)
{
IncidentBox box = IncidentBox.Load(FolderId);
IncidentBoxDocument settings = IncidentBoxDocument.Load(FolderId);
if (Security.CurrentUser.IsExternal)
{
lblFolder.Text = String.Format("{0}", box.Name);
}
else if (Security.IsUserInGroup(InternalSecureGroups.Administrator))
{
lblFolder.Text = String.Format("<a href='../Admin/EMailIssueBoxView.aspx?IssBoxId={1}'>{0}</a>", box.Name, box.IncidentBoxId);
}
else
{
lblFolder.Text = String.Format("<a href=\"javascript:OpenPopUpWindow("../Incidents/IncidentBoxView.aspx?IssBoxId={1}&IncidentId={2}",500,375)\">{0}</a>",
box.Name, box.IncidentBoxId, IncidentId.ToString());
}
lblManager.Text = CommonHelper.GetUserStatus(settings.GeneralBlock.Manager);
if (sIdentifier == "")
{
lblTicket.Text = TicketUidUtil.Create(box.IdentifierMask, IncidentId);
}
else
{
lblTicket.Text = sIdentifier;
}
}
trClient.Visible = PortalConfig.CommonIncidentAllowViewClientField;
trGenCats.Visible = PortalConfig.CommonIncidentAllowViewGeneralCategoriesField;
trIssCats.Visible = PortalConfig.IncidentAllowViewIncidentCategoriesField;
trTaskTime.Visible = PortalConfig.CommonIncidentAllowViewTaskTimeField;
}
}
public static void SendMessage(string[] To, string Subject, string Body, Mediachase.IBN.Business.ControlSystem.DirectoryInfo Attachments, string Mode, NameValueCollection Params)
{
// Cleanup Temporary files
DbEMailTempFile.CleanUp();
#region Validate Arguments
if (To == null)
{
throw new ArgumentNullException("To");
}
if (Subject == null)
{
throw new ArgumentNullException("Subject");
}
if (Body == null)
{
throw new ArgumentNullException("Body");
}
//if (To.Length == 0)
// throw new ArgumentOutOfRangeException("To", "Email recipient list is empty.");
if (Mode == null)
{
Mode = string.Empty;
}
if (Params == null)
{
Params = new NameValueCollection();
}
#endregion
string FromEmail = string.Empty;
switch (Mode)
{
case EMailClient.IssueMode:
case EMailClient.SmtpTestMode:
FromEmail = Alerts2.AlertSenderEmail;
break;
default:
FromEmail = Security.CurrentUser.Email;
break;
}
string FullFromEmail = string.Format("\"{0} {1}\" <{2}>",
Security.CurrentUser.LastName,
Security.CurrentUser.FirstName,
FromEmail);
using (DbTransaction tran = DbTransaction.Begin())
{
EMailMessageLogSetting EmailLogSettings = EMailMessageLogSetting.Current;
if (EmailLogSettings.IsActive)
{
EMailMessageLog.CleanUp(EmailLogSettings.Period);
}
else
{
EmailLogSettings = null;
}
Mode = Mode.ToLower();
#region Pre-format incoming arguments
switch (Mode)
{
case EMailClient.IssueMode:
if (Params["IssueId"] == null)
{
throw new ArgumentNullException("Params[\"IssueId\"]");
}
int IssueId = int.Parse(Params["IssueId"]);
// TODO: Validate Subject & Ticket
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IssueId));
string IncidentTicket = Incident.GetIdentifier(IssueId);
if (incidentBox.Document.GeneralBlock.AllowOutgoingEmailFormat)
{
StringBuilder sb = new StringBuilder(incidentBox.Document.GeneralBlock.OutgoingEmailFormatSubject, 4096);
sb.Replace("[=Title=]", Subject);
sb.Replace("[=Ticket=]", IncidentTicket);
//sb.Replace("[=Text=]", Body);
sb.Replace("[=FirstName=]", Security.CurrentUser.FirstName);
sb.Replace("[=LastName=]", Security.CurrentUser.LastName);
Subject = sb.ToString();
}
else
{
Subject = string.Format("RE: [{0}] {1}",
IncidentTicket,
Subject);
}
}
break;
default:
break;
}
#endregion
Pop3Message msg = Create(FullFromEmail, To, Subject, Body, Attachments);
switch (Mode)
{
case EMailClient.IssueMode:
#region Issue
int IssueId = int.Parse(Params["IssueId"]);
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IssueId));
bool AllowEMailRouting = true;
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
if (!settings.AllowEMailRouting)
{
AllowEMailRouting = false;
}
EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal();
if (internalPop3Box == null)
{
AllowEMailRouting = false;
}
// Register Email Message
// OZ: [2007--05-25] Fix Problem Object reference not set to an instance of an object If (internalPop3Box == NULL)
int EMailMessageId = EMailMessage.Create(internalPop3Box != null?
internalPop3Box.EMailRouterPop3BoxId : EMailRouterOutputMessage.FindEMailRouterPublicId(IssueId),
msg);
// Register Forume Node
int ThreadNodeId = EMailMessage.AddToIncidentMessage(true, IssueId, EMailMessageId, msg);
// Send Message
if (AllowEMailRouting)
{
ArrayList excludedUsers = EMailRouterOutputMessage.Send(IssueId, internalPop3Box, msg, To);
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IssueId, -1, excludedUsers);
}
else
{
FromEmail = EMailRouterOutputMessage.FindEMailRouterPublicEmail(IssueId);
FullFromEmail = string.Format("\"{0} {1}\" <{2}>",
Security.CurrentUser.LastName,
Security.CurrentUser.FirstName,
FromEmail);
// Create OutputMessageCreator
OutputMessageCreator issueOutput = new OutputMessageCreator(msg,
-1,
FromEmail,
FullFromEmail);
// Fill Recipent
foreach (string ToItem in To)
{
issueOutput.AddRecipient(ToItem);
}
foreach (EMailIssueExternalRecipient exRecipient in EMailIssueExternalRecipient.List(IssueId))
{
issueOutput.AddRecipient(exRecipient.EMail);
}
int emailBoxId = EMail.EMailRouterOutputMessage.FindEMailRouterPublicId(IssueId);
//Send Smtp Message
foreach (OutputMessage outputMsg in issueOutput.Create())
{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, emailBoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
}
ArrayList excludedUsers = new ArrayList();
foreach (string ToItem in To)
{
int emailUserId = DBUser.GetUserByEmail(ToItem, false);
if (emailUserId > 0)
{
excludedUsers.Add(emailUserId);
}
}
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IssueId, -1, excludedUsers);
}
#endregion
break;
case EMailClient.SmtpTestMode:
throw new NotImplementedException();
//OutputMessageCreator smtpTestOutput = new OutputMessageCreator(msg,
// -1,
// FromEmail,
// FullFromEmail);
//// Fill Recipent
//foreach (string ToItem in To)
//{
// smtpTestOutput.AddRecipient(ToItem);
//}
////Send Smtp Message
//foreach (OutputMessage outputMsg in smtpTestOutput.Create())
//{
// //SmtpClientUtility.DirectSendMessage(outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
// //SmtpBox.SendTestEmail(
//}
//break;
default:
#region Default
// Create OutputMessageCreator
OutputMessageCreator defaultOutput = new OutputMessageCreator(msg,
-1,
FromEmail,
FullFromEmail);
// Fill Recipent
foreach (string ToItem in To)
{
defaultOutput.AddRecipient(ToItem);
}
//Send Smtp Message
foreach (OutputMessage outputMsg in defaultOutput.Create())
{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.SendFile, null, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
}
#endregion
break;
}
if (Attachments != null)
{
FileStorage.InnerDeleteFolder(Attachments.Id);
}
tran.Commit();
}
}
void NodeActions_Validate(object Sender, ValidateArgs e)
{
if (e.Node == null)
{
return;
}
UserLightPropertyCollection pc = Security.CurrentUser.Properties;
int iObjTypeId = -1;
int iObjId = -1;
if (HttpContext.Current.Items["ObjectTypeId"] != null)
{
iObjTypeId = (int)HttpContext.Current.Items["ObjectTypeId"];
}
if (HttpContext.Current.Items["ObjectId"] != null)
{
iObjId = (int)HttpContext.Current.Items["ObjectId"];
}
switch (e.CommandUid)
{
#region Reply
case "Reply":
if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyOutlook"] != "1" && pc["IncForum_ReplyEML"] != "1")
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region ReplyOutlook
case "ReplyOutlook":
if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyOutlook"] == "1")
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region ReplyEML
case "ReplyEML":
if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyEML"] != "1")
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region ReSend
case "ReSend":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (e.Node.Type == "email")
{
if (e.Node.Attributes.ContainsKey("Incoming"))
{
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(iObjId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
if (settings.AllowEMailRouting)
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
}
}
break;
#endregion
#region ReSendOut
case "ReSendOut":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (e.Node.Type == "email")
{
if (e.Node.Attributes.ContainsKey("Outgoing"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
}
break;
#endregion
#region Resolution
case "Resolution":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (!e.Node.Attributes.ContainsKey("Resolution") &&
!e.Node.Attributes.ContainsKey("Question"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
break;
#endregion
#region UnResolution
case "UnResolution":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (e.Node.Attributes.ContainsKey("Resolution"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
break;
#endregion
#region Workaround
case "Workaround":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (!e.Node.Attributes.ContainsKey("Workaround") &&
!e.Node.Attributes.ContainsKey("Question"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
break;
#endregion
#region UnWorkaround
case "UnWorkaround":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
if (e.Node.Attributes.ContainsKey("Workaround"))
{
e.IsEnabled = true;
e.IsVisible = true;
}
}
break;
#endregion
#region OnTop
case "OnTop":
if (!e.Node.Attributes.ContainsKey(Node.ONTOP_ATTRIBUTE))
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region UnOnTop
case "UnOnTop":
if (e.Node.Attributes.ContainsKey(Node.ONTOP_ATTRIBUTE))
{
e.IsEnabled = true;
e.IsVisible = true;
}
break;
#endregion
#region Delete
case "Delete":
if (iObjTypeId == (int)ObjectTypes.Issue)
{
bool CanUpdate = Incident.CanUpdate(iObjId);
e.IsEnabled = CanUpdate;
e.IsVisible = CanUpdate;
e.IsBreak = true;
}
break;
#endregion
default:
break;
}
}
private void imbSave_ServerClick(object sender, EventArgs e)
{
Page.Validate();
if (!Page.IsValid)
{
return;
}
TimeSpan ts;
if (ViewState["IncidentBoxDocument"] != null)
{
try
{
IncidentBox ib = IncidentBox.Load(IssBoxId);
if (ib != null)
{
ib.Name = lblIssBoxName.Text.Trim();
ib.IdentifierMask = tbMask.Text.Trim();
ib.IsDefault = cbIsDefault.Checked;
}
IncidentBoxDocument ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]);
//GeneralBlock
GeneralIncidentBoxBlock gibb = ibd.GeneralBlock;
//gibb.DefaultCreator = int.Parse(ddCreator.SelectedValue);
gibb.Manager = int.Parse(ddManager.SelectedValue);
gibb.CalendarId = int.Parse(ddCalendar.SelectedValue);
gibb.ControllerAssignType = (ControllerAssignType)(int.Parse(ddContType.SelectedValue));
if (gibb.ControllerAssignType == ControllerAssignType.CustomUser)
{
gibb.Controller = int.Parse(ddController.SelectedValue);
}
gibb.ResponsibleAssignType = (ResponsibleAssignType)(int.Parse(ddRespType.SelectedValue));
if (gibb.ResponsibleAssignType == ResponsibleAssignType.CustomUser)
{
gibb.Responsible = int.Parse(ddResponsible.SelectedValue);
}
gibb.AllowAddResources = cbAllowAddRes.Checked;
gibb.AllowAddToDo = cbAllowAddToDo.Checked;
gibb.AllowControl = cbAllowControl.Checked;
gibb.AllowToDeclineResponsibility = cbAllowToDeclineResp.Checked;
gibb.AllowToReassignResponsibility = cbAllowToReassignResp.Checked;
gibb.AllowUserToComeResponsible = cbAllowToComeResp.Checked;
gibb.ReassignResponsibileOnReOpen = cbReassignResp.Checked;
gibb.AllowOutgoingEmailFormat = cbAllowAutoSigning.Checked;
ts = new TimeSpan(ucDuration.Value.Ticks);
gibb.ExpectedDuration = (int)ts.TotalMinutes;
ts = new TimeSpan(ucResponseTime.Value.Ticks);
gibb.ExpectedResponseTime = (int)ts.TotalMinutes;
ts = new TimeSpan(ucAssignTime.Value.Ticks);
gibb.ExpectedAssignTime = (int)ts.TotalMinutes;
ts = new TimeSpan(ucTaskTime.Value.Ticks);
gibb.TaskTime = (int)ts.TotalMinutes;
//EMailRouterBlock
EMailRouterIncidentBoxBlock eribb = ibd.EMailRouterBlock;
eribb.AllowEMailRouting = cbAllowEMail.Checked;
eribb.IncomingEMailAction = (ExternalEMailActionType)(int.Parse(ddExtActionType.SelectedValue));
eribb.OutgoingEMailAction = (InternalEMailActionType)(int.Parse(ddIntActionType.SelectedValue));
eribb.SendAutoReply = cbAllowAutoReply.Checked;
eribb.SendAutoIncidentClosed = cbAllowAutoReplyClose.Checked;
//IncidentBoxDocument.Save(ibd);
IncidentBox.Update(ib, ibd);
Response.Redirect("~/Admin/HDMSettings.aspx");
}
catch (IncidentBoxDuplicateNameException)
{
lblDuplicate.Text = LocRM.GetString("tDuplicateName");
lblDuplicate.Visible = true;
}
catch (IncidentBoxDuplicateIdentifierMaskException)
{
lblDuplicate.Text = LocRM.GetString("tDuplicateMask");
lblDuplicate.Visible = true;
}
}
}
