public ActionResult Index(int?ticketId)
{
var user = _userRepository.GetUserByName(HttpContext.User.Identity.Name);
var userDepartments = _userDepartmentRepository.GetListByUserId(user.Id);
var model = _ticketService.GetTicketsModelForStaff(userDepartments, user);
ViewBag.tickets = model;
ViewBag.userDepartments = userDepartments;
return(View());
}
public IList <RootMenuItem> GetMenuItems(string username, bool isAdmin)
{
var user = _userRepository.GetUserByName(username);
List <UserDepartment> userDepartments;
if (!isAdmin)
{
userDepartments = _userDepartmentRepository.GetListByUserId(user.Id).ToList();
}
else
{
userDepartments = _departmentRepository.GetList()
.Select(
rec =>
new UserDepartment
{
Department = new Department {
Id = rec.Id, Name = rec.Name
},
DepartmentRole = new DepartmentRole {
Id = DepartmentRoleId.DepartmentManager
}
}).ToList();
}
var model = new List <RootMenuItem>();
int opened = 0, closed = 0, assignedToMe = 0, unassigned = 0, all = 0;
foreach (var userDepartment in userDepartments)
{
var departmentIds = new List <int>
{
userDepartment.Department.Id
};
var openedTickets = _ticketRepository.GetTicketsByDepartmentIdAndStatuses(
departmentIds, new List <TicketStatusId> {
TicketStatusId.Open
}).Count;
var ticketsAssignedToMe = _ticketRepository.GetTicketsByDepartmentIdAndAssignee(
departmentIds, user.Id).Count;
var ticketsUnassigned = _ticketRepository.GetTicketsByDepartmentIdAndAssignee(
departmentIds, null).Count;
var closedTickets = _ticketRepository.GetTicketsByDepartmentIdAndStatuses(
departmentIds,
new List <TicketStatusId>
{
TicketStatusId.ClosedByUser,
TicketStatusId.ClosedDidNotHaveAnyIssues,
TicketStatusId.ClosedIrrelevantAnymore,
TicketStatusId.ClosedIssueWasResolved
}).Count;
var allTickets = _ticketRepository.GetTicketsByDepartmentId(departmentIds).Count();
if (userDepartment.DepartmentRole.Id == DepartmentRoleId.Staff)
{
model.Add(new RootMenuItem
{
Url = null,
Title = userDepartment.Department.Name,
Count = openedTickets + ticketsAssignedToMe + ticketsUnassigned,
Subitems = new List <MenuItem>
{
new MenuItem
{
Title = "Opened Tickets",
Count = openedTickets,
Parameters = new
{
Status = "open",
DepartmentId = userDepartment.Department.Id
}
},
new MenuItem
{
Title = "Assigned to me",
Count = ticketsAssignedToMe,
Parameters = new
{
DepartmentId = userDepartment.Department.Id,
Assignee = "assignedtome"
}
},
new MenuItem
{
Title = "Unassigned",
Count = ticketsUnassigned,
Parameters = new
{
DepartmentId = userDepartment.Department.Id,
Assignee = "unassigned"
}
}
}
});
opened += openedTickets;
assignedToMe += ticketsAssignedToMe;
unassigned += ticketsUnassigned;
closed += closedTickets;
all += allTickets;
}
else
//if Department Mananeger
{
model.Add(new RootMenuItem
{
Url = null,
Title = userDepartment.Department.Name,
Count = allTickets,//openedTickets + ticketsAssignedToMe + ticketsUnassigned ,
Subitems = new List <MenuItem>
{
new MenuItem
{
Title = "All Tickets",
Count = allTickets,
Parameters = new
{
DepartmentId = userDepartment.Department.Id
}
},
new MenuItem
{
Title = "Opened Tickets",
Count = openedTickets,
Parameters = new
{
Status = "open",
DepartmentId = userDepartment.Department.Id
}
},
new MenuItem
{
Title = "Finished Tickets",
Count = closedTickets,
Parameters = new
{
DepartmentId = userDepartment.Department.Id,
Status = "closed"
}
},
new MenuItem
{
Title = "Assigned to me",
Count = ticketsAssignedToMe,
Parameters = new
{
DepartmentId = userDepartment.Department.Id,
Assignee = "assignedtome"
}
},
new MenuItem
{
Title = "Unassigned",
Count = ticketsUnassigned,
Parameters = new
{
DepartmentId = userDepartment.Department.Id,
Assignee = "unassigned"
}
}
}
});
opened += openedTickets;
assignedToMe += ticketsAssignedToMe;
unassigned += ticketsUnassigned;
closed += closedTickets;
all += allTickets;
}
}
model.Insert(0, new RootMenuItem
{
Url = null,
Title = "All departments",
Count = all,//openedTickets + ticketsAssignedToMe + ticketsUnassigned ,
Subitems = new List <MenuItem>
{
new MenuItem
{
Title = "All Tickets",
Count = all,
Parameters = new
{
}
},
new MenuItem
{
Title = "Opened Tickets",
Count = opened,
Parameters = new
{
Status = "open"
}
},
new MenuItem
{
Title = "Finished Tickets",
Count = closed,
Parameters = new
{
Status = "closed"
}
},
new MenuItem
{
Title = "Assigned to me",
Count = assignedToMe,
Parameters = new
{
Assignee = "assignedtome"
}
},
new MenuItem
{
Title = "Unassigned",
Count = unassigned,
Parameters = new
{
Assignee = "unassigned"
}
}
}
});
return(model);
}
public IList <TicketModel> GetTicketsModelByFilters(int?departmentId, string status, string assignee, bool isAdmin)
{
IList <TicketModel> result;
var user = _userRepository.GetUserByName(HttpContext.Current.User.Identity.Name);
List <UserDepartment> userDepartments;
if (!isAdmin)
{
userDepartments = _userDepartmentRepository.GetListByUserId(user.Id).ToList();
}
else
{
userDepartments = _departmentRepository.GetList()
.Select(
rec =>
new UserDepartment
{
Department = new Department {
Id = rec.Id, Name = rec.Name
},
DepartmentRole = new DepartmentRole {
Id = DepartmentRoleId.DepartmentManager
}
}).ToList();
}
var departmentIds = departmentId.HasValue
? new List <int> {
departmentId.Value
}
: userDepartments.Select(d => d.Department.Id).ToList();
if (HttpContext.Current.User.IsInRole(TicRoles.CustomerContact))
{
result = _ticketRepository.GetTicketsForCustomer(user.Id);
return(result);
}
if (status == "open")
{
result = _ticketRepository.GetTicketsByDepartmentIdAndStatuses(
departmentIds, new List <TicketStatusId> {
TicketStatusId.Open
});
}
else if (status == "closed")
{
result = _ticketRepository.GetTicketsByDepartmentIdAndStatuses(
departmentIds,
new List <TicketStatusId>
{
TicketStatusId.ClosedByUser,
TicketStatusId.ClosedDidNotHaveAnyIssues,
TicketStatusId.ClosedIrrelevantAnymore,
TicketStatusId.ClosedIssueWasResolved
});
}
else if (assignee == "unassigned")
{
result = _ticketRepository.GetTicketsByDepartmentIdAndAssignee(
departmentIds,
null);
}
else if (assignee == "assignedtome")
{
result = _ticketRepository.GetTicketsByDepartmentIdAndAssignee(
departmentIds,
user.Id);
}
else
{
result = _ticketRepository.GetTicketsByDepartmentId(
departmentIds);
}
return(result);
}
public JsonResult ActionResultListForUser(string userId)
{
var list = _userDepartmentRepository.GetListByUserId(userId);
return(Json(list, JsonRequestBehavior.AllowGet));
}