public IActionResult AddFeedback(Ticket ticket)
{
string Error = "";
TryValidateModel(ticket);
Ticket OldTicket = new Ticket()
{
TicketID = ticket.TicketID,
TicketInfo = _dbContext.GetTicketInfo(ticket.TicketID)
};
if (ModelState.IsValid)
{
ICMTicket _ticket = new ICMTicket()
{
TicketID = ticket.TicketID,
ResponseTime = ticket.ResponseTime,
Solution = ticket.Solution,
Accuracy = ticket.Accuracy,
SupportExperience = ticket.SupportExperience,
Feedback = ticket.Feedback,
};
if (_dbContext.AddFeedback(_ticket, out Error) > 0)
{
ModelState.AddModelError("Error", Error);
string Message = "";
if (ticket.SupportExperience <= 5 && ticket.SupportExperience >= 3)
{
Message = "<img src='../images/satisfied.png'/><br/>" +
"Thanks for your Positive Feedback. <br/> " +
"We are happy to serve you better.<br/> " +
"Your feedback encourage us to deliverer better";
}
else if (ticket.SupportExperience < 3)
{
Message = " <img src='../images/dissatisfied.png' /> <br/> " +
"Thanks for your valuable Feedback.<br/> " +
"We are sorry, we already escalate the Ticket and will assign concern team to help you better.";
ticket.TicketInfo = _dbContext.GetTicketInfo(_ticket.TicketID);
_emailClient = new EmailForward(_config, _dbContext);
_emailClient.SendICMEmail(ticket.TicketInfo);
}
TempData["Error"] = Message;
return(RedirectToAction("Success"));
}
}
ModelState.AddModelError("Error", Error);
return(View(OldTicket));
}
