public string ReceptionKfMeeting()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (kfMeeting.IsEnd)
{
return(JsonHelper.AnalysisJson <string>("当前会话已被对方结束", "error", null));
}
kfMeeting.BeginDate = DateTime.Now;
kfMeeting.KfNumberId = KfNumberId;
_kfMeetingService.Update(kfMeeting);
//向其他客服发送当前客户已经接管的通知
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.Id != KfNumberId && m.IsOnline == true).ToList();
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { KfNumberId.ToString(), "客服接入", model.Id.ToString(), "2", "0", kfMeeting.MpUserId.ToString() }, ref message);
}
//向用户发送已经接入成功的消息
string message2 = string.Empty;
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), kfMeeting.MpUserId.ToString(), "接入成功,现在可以与客服对话了" }, ref message2);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "接入成功,现在可以与客服对话了");
}
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 1);
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string EndKfMeeting()
{
if (!string.IsNullOrWhiteSpace(Token))
{
if (Token != "ocean")
{
return(JsonHelper.AnalysisJson <string>("凭证错误", "error", null));
}
}
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (!kfMeeting.IsEnd)
{
kfMeeting.RecordCount = _kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
_kfMeetingService.Update(kfMeeting);
//向客服发送断开通知
string message = string.Empty;
//访客名称
string visitName = string.Empty;
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null)
{
visitName = mpUser.NickName;
if (!string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "成功退出聊天，输入【客服】或【kf】转人工客服");
}
}
else
{
visitName = "访客_" + new Random().Next(100);
}
new CommandManager(null).TryHandleCommand("Notice", new string[] { kfMeeting.MpUserId.ToString(), visitName, kfMeeting.KfNumberId.ToString(), "3", "0", kfMeeting.MpUserId.ToString() }, ref message);
//断开当前用户的所有连接
_kfMeetingService.ExcuteSql("update KfMeeting set IsEnd=1 where MpUserId='" + kfMeeting.MpUserId + "'");
}
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public override void ExecuteNotice(CallerContext callerContext, string[] args, ref string message)
{
int type = int.Parse(args[1]);
//客服离线
if (type == 1)
{
Guid kfNumberId = new Guid(args[0]);
//移除缓存中的客服
MessageManager.Instance.RemoveCacheKF(kfNumberId);
//离线时清理线程中的客服端(防止第一条离线信息丢失)
CometThreadPool.DequeueCometWaitRequest(kfNumberId);
//断开与所有访客的会话
IKfNumberService kfNumberService = EngineContext.Current.Resolve <IKfNumberService>();
IKfMeetingService kfMeetingService = EngineContext.Current.Resolve <IKfMeetingService>();
IKfMeetingMessageService kfMeetingMessageService = EngineContext.Current.Resolve <IKfMeetingMessageService>();
IMpUserService mpUserService = EngineContext.Current.Resolve <IMpUserService>();
IList <KfMeeting> listMeeting = kfMeetingService.GetALL().Where(m => m.KfNumberId == kfNumberId && m.IsEnd == false).ToList();
foreach (KfMeeting kfMeeting in listMeeting)
{
kfMeeting.RecordCount = kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
kfMeetingService.Update(kfMeeting);
base.SendPrivateMessage(kfNumberId, kfMeeting.MpUserId, "本次会话已被断开，您可以重新发起会话请求");
//发送给微信
MpUser mpUser = mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
mpUserService.SendMessage(mpUser.OpenID, "本次会话已被断开，您可以重新发起会话请求");
}
//更新用户状态
mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
}
//把客服设置成离线
KfNumber kfNumber = kfNumberService.GetById(kfNumberId);
kfNumber.IsOnline = false;
kfNumberService.Update(kfNumber);
}
//访客离线
if (type == 2)
{
Guid mpUserId = new Guid(args[0]);
//离线时清理线程中的访客端(防止第一条离线信息丢失)
CometThreadPool.DequeueCometWaitRequest(mpUserId);
//断开与客服的会话
IKfMeetingService kfMeetingService = EngineContext.Current.Resolve <IKfMeetingService>();
IKfMeetingMessageService kfMeetingMessageService = EngineContext.Current.Resolve <IKfMeetingMessageService>();
IList <KfMeeting> listMeeting = kfMeetingService.GetALL().Where(m => m.MpUserId == mpUserId && m.IsEnd == false).ToList();
foreach (KfMeeting kfMeeting in listMeeting)
{
kfMeeting.RecordCount = kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
kfMeetingService.Update(kfMeeting);
base.SendNotice(mpUserId, "访客_" + new Random().Next(100), kfMeeting.KfNumberId, 3, 0, mpUserId.ToString());
}
}
}