public string ReceptionKfMeeting()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (kfMeeting.IsEnd)
{
return(JsonHelper.AnalysisJson <string>("当前会话已被对方结束", "error", null));
}
kfMeeting.BeginDate = DateTime.Now;
kfMeeting.KfNumberId = KfNumberId;
_kfMeetingService.Update(kfMeeting);
//向其他客服发送当前客户已经接管的通知
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.Id != KfNumberId && m.IsOnline == true).ToList();
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { KfNumberId.ToString(), "客服接入", model.Id.ToString(), "2", "0", kfMeeting.MpUserId.ToString() }, ref message);
}
//向用户发送已经接入成功的消息
string message2 = string.Empty;
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), kfMeeting.MpUserId.ToString(), "接入成功,现在可以与客服对话了" }, ref message2);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "接入成功,现在可以与客服对话了");
}
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 1);
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string StartKfMeeting()
{
if (!string.IsNullOrWhiteSpace(Token))
{
if (Token != "ocean")
{
return(JsonHelper.AnalysisJson <string>("凭证错误", "error", null));
}
}
KfMeeting kfMeeting2 = _kfMeetingService.GetUnique(m => m.MpUserId == SendUserId && !m.IsEnd, "CreateDate", false);
if (kfMeeting2 != null && kfMeeting2.KfNumberId != Guid.Empty)
{
string message2 = string.Empty;
Log4NetImpl.Write("SendPrivateMessage:" + kfMeeting2.MpUserId.ToString(), kfMeeting2.KfNumberId.ToString());
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { kfMeeting2.MpUserId.ToString(), kfMeeting2.KfNumberId.ToString(), "客服" }, ref message2);
return(JsonHelper.AnalysisJson <string>("已经接入", "error", null));
}
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.IsOnline == true && m.OnlineStatus == 0).ToList();
if (listKfNumber.Count == 0)
{
//把消息发送给微信端客户
MpUser mpUser2 = _mpUserService.GetById(SendUserId);
if (mpUser2 != null && !string.IsNullOrWhiteSpace(mpUser2.OpenID))
{
_mpUserService.SendMessage(mpUser2.OpenID, "当前没有客服在线");
}
return(JsonHelper.AnalysisJson <string>("当前没有客服在线", "error", null));
}
var kfMeeting = new KfMeeting()
{
BeginDate = DateTime.Now,
IsEnd = false,
MpUserId = SendUserId
};
_kfMeetingService.Insert(kfMeeting);
//向所有在线客服发送接入请求
//访客名称
string visitName = string.Empty;
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null)
{
visitName = mpUser.NickName;
if (!string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "等待客服接入，输入【退出】或【tc】退出聊天状态");
}
}
else
{
visitName = "访客_" + new Random().Next(100);
}
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { SendUserId.ToString(), visitName, model.Id.ToString(), "1", "0", kfMeeting.Id.ToString() }, ref message);
}
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}