public IEnumerable <GmsExcludedCustomerViewModel> GetGmsExcludedCustomers(OutboundCallQueueFilter filter, CallQueue callQueue)
{
var suppressionTypes = SuppressionFilterType.MaxAttempt.GetNameValuePairs();
var organization = _organizationRepository.GetOrganizationbyId(filter.HealthPlanId);
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
var collection = new List <GmsExcludedCustomerViewModel>();
foreach (var suppressionType in suppressionTypes)
{
int totalRecords = 0;
var suppressionTypeCustomers = new List <GmsExcludedCustomerViewModel>();
var pageNumber = 1;
while (true)
{
var excludedCustomers = _gmsExcludedCustomerRepository.GetGmsExcludedCallQueueCustomers(pageNumber, PageSize, filter, callQueue,
(SuppressionFilterType)suppressionType.FirstValue, out totalRecords);
if (excludedCustomers.IsNullOrEmpty())
{
break;
}
var customerIds = excludedCustomers.Where(x => x.CustomerId.HasValue).Select(x => x.CustomerId.Value).ToArray();
var customers = _customerRepository.GetCustomers(customerIds);
var customTags = _corporateCustomerCustomTagRepository.GetByCustomerIds(customerIds);
suppressionTypeCustomers.AddRange(Create(excludedCustomers, customers, customTags, organization));
if ((pageNumber * PageSize) >= totalRecords)
{
break;
}
pageNumber++;
}
var distinctCustomers = suppressionTypeCustomers.Where(x => !collection.Select(c => c.CustomerId).Contains(x.CustomerId));
collection.AddRange(distinctCustomers);
}
return(collection);
}
public EventBasicInfoListModel GetEventBasicInfoForCallQueue(FillEventsCallQueueFilter filter, int pageSize, out int totalRecords)
{
var criteria = _healthPlanCallQueueCriteriaService.GetSystemGeneratedCallQueueCriteria(filter.CallQueueId, filter.HealthPlanId, filter.AssignedToOrgRoleUserId, 0, filter.CriteriaId);
if (criteria != null && criteria.IsQueueGenerated == false)
{
throw new Exception("Please wait for 10 minutes(max) after you have changed the criteria so that the queue is regenerated.");
}
var events = _eventRepository.GetHealthPlanEventsForCallQueue(filter, criteria.Id);
if (events == null || !events.Any())
{
totalRecords = 0;
return(null);
}
var endDate = DateTime.Today.AddDays(criteria.NoOfDays);
events = events.Where(x => x.EventDate.Date <= endDate.Date);
var outboundCallQueueFilter = new OutboundCallQueueFilter
{
CallQueueId = criteria.CallQueueId,
CriteriaId = criteria.Id,
HealthPlanId = criteria.HealthPlanId ?? 0,
Radius = 25,
GmsAccountIds = _settings.GmsAccountIds
};
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(outboundCallQueueFilter);
var eventIdsWithCustomers = _callQueueCustomerRepository.GetHealthPlanEventsForCriteria(outboundCallQueueFilter);
events = events.Where(x => (eventIdsWithCustomers.IsNullOrEmpty() || eventIdsWithCustomers.Contains(x.Id)));
events = _fillEventsCallQueueHelper.GetAllTheEventFilledUnderPecentage(events, criteria.Percentage);
totalRecords = events.Count();
events = events.OrderBy(ev => ev.EventDate).Skip((filter.PageNumber - 1) * pageSize).Take(pageSize);
var eventList = _eventCallQueueHelper.EventBasicInfoListForCallQueue(events);
return(eventList);
}
public ActionResult CallQueueEstimatedCustomer(OutboundCallQueueFilter filter, int pageNumber = 1)
{
filter = filter ?? new OutboundCallQueueFilter();
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
var model = _callQueueCustomerRepository.GetCallQueueEstimatedNumbers(filter);
model.CallQueueCriteria = _healthPlanCallQueueCriteriaService.GetSystemGeneratedCallQueueCriteria(filter.CallQueueId, filter.HealthPlanId, null, filter.CampaignId.HasValue ? filter.CampaignId.Value : 0, filter.CriteriaId);
return(View(model));
}
public StartOutBoundCallViewModel GetCustomerContactViewModel(OutboundCallQueueFilter filter)
{
StartOutBoundCallViewModel customerContactViewModel = null;
//var isAllowed = _callQueueCriteriaRepository.CheckForHealthplanRestriction(filter.AgentOrganizationId, filter.HealthPlanId);
//if (!isAllowed)
//{
// return new StartOutBoundCallViewModel
// {
// NoMoreCustomerInList = true
// };
//}
var iscriteriaAssignmentChanged = _callQueueCriteriaRepository.CheckForCriteriaAssignmentChange(filter.CriteriaId, filter.AgentOrganizationRoleUserId,
filter.AgentOrganizationId, filter.HealthPlanId);
if (iscriteriaAssignmentChanged)
{
return(new StartOutBoundCallViewModel
{
AssignmentChanged = true
});
}
var callQueue = _callQueueRepository.GetById(filter.CallQueueId);
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
var index = 1;
_logger.Info("fetching customer for agent " + _sessionContext.UserSession.UserName);
do
{
_logger.Info(string.Format("Call Queue Customer loop number {0} for agent {1}", index++, _sessionContext.UserSession.UserName));
_logger.Info("fetching next customers");
customerContactViewModel = GetStartOutboundCallViewModel(filter, callQueue);
if (customerContactViewModel != null && customerContactViewModel.NoMoreCustomerInList)
{
_logger.Info("queue completed no customer found");
break;
}
Thread.Sleep(100);
} while (customerContactViewModel == null && index < 3);
if (customerContactViewModel == null)
{
customerContactViewModel = new StartOutBoundCallViewModel
{
TryAgain = true
};
}
return(customerContactViewModel);
}
public long CustomerCountForHealthPlanCriteria(HealthPlanCallQueueCriteria criteria, IEnumerable <CallQueue> callQueues, bool isForDashboard = false)
{
var callQueueCategory = callQueues.FirstOrDefault(x => x.Id == criteria.CallQueueId).Category;
long totalCustomersForCriteria = 0;
var filter = new OutboundCallQueueFilter
{
CallQueueId = criteria.CallQueueId,
CriteriaId = criteria.Id,
HealthPlanId = criteria.HealthPlanId ?? 0,
GmsAccountIds = _settings.GmsAccountIds
//Radius = 25,
//ZipCode = criteria.ZipCode
};
if (callQueueCategory == HealthPlanCallQueueCategory.FillEventsHealthPlan)
{
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
totalCustomersForCriteria = _callQueueCustomerRepository.GetCallQueueCustomerCountForHealthPlanFillEvents(filter, isForDashboard);
}
else if (callQueueCategory == HealthPlanCallQueueCategory.MailRound)
{
filter.CampaignId = criteria.CampaignId;
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
totalCustomersForCriteria = _callQueueCustomerRepository.GetMailRoundCallqueueCustomerCount(filter, isForDashboard);
}
else if (callQueueCategory == HealthPlanCallQueueCategory.LanguageBarrier)
{
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
totalCustomersForCriteria = _callQueueCustomerRepository.GetLanguageBarrierCallQueueCustomerCount(filter, isForDashboard);
}
else if (callQueueCategory == HealthPlanCallQueueCategory.AppointmentConfirmation)
{
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
totalCustomersForCriteria = _callQueueCustomerRepository.GetConfirmationCallQueueCustomerCount(filter);
}
return(totalCustomersForCriteria);
}
private List <MailRoundCustomersReportViewModel> GetCustomersForMatrixReport(long healthPlanId, CallQueue callQueue)
{
var list = new List <MailRoundCustomersReportViewModel>();
if (callQueue == null)
{
return(list);
}
var pageNumber = 1;
const int pageSize = 100;
var filter = new OutboundCallQueueFilter();
filter.HealthPlanId = healthPlanId;
filter.CallQueueId = callQueue.Id;
filter.GmsAccountIds = _settings.GmsAccountIds;
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
while (true)
{
int totalRecords;
var model = _callQueueCustomerReportService.GetCustomersForMatrixReport(pageNumber, pageSize, filter, callQueue, out totalRecords);
if (model == null || model.Collection == null || !model.Collection.Any())
{
break;
}
list.AddRange(model.Collection);
_logger.Info(String.Format("\n\nPageNumber:{0} TotalRecords: {1}, Current Length: {2}", pageNumber, totalRecords, list.Count));
pageNumber++;
if (list.Count >= totalRecords)
{
break;
}
}
return(list);
}
public ListModelBase <CallQueueCustomersReportModel, OutboundCallQueueFilter> GetCallQueueCustomers(int pageNumber, int pageSize, ModelFilterBase filter, out int totalRecords)
{
var callQueueFilter = filter as OutboundCallQueueFilter;
callQueueFilter = callQueueFilter ?? new OutboundCallQueueFilter();
if (!callQueueFilter.CustomTags.IsNullOrEmpty())
{
callQueueFilter.CustomCorporateTag = string.Join(",", callQueueFilter.CustomTags);
}
var criteria = _callQueueCriteriaRepository.GetById(callQueueFilter.CriteriaId);
var callQueueId = callQueueFilter.CallQueueId;
callQueueFilter.CallQueueId = criteria.CallQueueId;
callQueueFilter.GmsAccountIds = _settings.GmsAccountIds;
//callQueueFilter.NumberOfDays = _settings.CustomerReturnInCallQueue;
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(callQueueFilter);
var callQueue = _callQueueRepository.GetById(callQueueFilter.CallQueueId);
var callqueueCustomersList = new List <CallQueueCustomer>();
totalRecords = 0;
if (criteria.IsQueueGenerated)
{
if (callQueue.Category == HealthPlanCallQueueCategory.CallRound)
{
var customersInQueueList = _callQueueCustomerRepository.GetOutboundCallRoundCallQueue(callQueueFilter, pageNumber, pageSize, callQueue, callQueueFilter.CriteriaId, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.FillEventsHealthPlan)
{
var customersInQueueList = _callQueueCustomerRepository.GetCallQueueCustomerForHealthPlanFillEvents(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.LanguageBarrier)
{
var customersInQueueList = _callQueueCustomerRepository.GetLanguageBarrierCallQueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.UncontactedCustomers)
{
var customersInQueueList = _callQueueCustomerRepository.GetUncontactedCallQueueCustomers(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, _settings.NeverBeenCalledInDays, _settings.NoPastAppointmentInDaysUncontactedCustomers, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.NoShows)
{
var customersInQueueList = _callQueueCustomerRepository.GetNoShowCallQueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.MailRound)
{
var customersInQueueList = _callQueueCustomerRepository.GetMailRoundCallqueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
}
var organization = _organizationRepository.GetOrganizationbyId(callQueueFilter.HealthPlanId);
var rejectedCustomersStats = _excludedCustomerRepository.GetExcludedCustomers(callQueueFilter, callQueue);
CallQueueCustomersReportModelListModel model = null;
var criteriaModel = _healthPlanCallQueueCriteriaService.GetSystemGeneratedCallQueueCriteria(callQueueFilter.CallQueueId, callQueueFilter.HealthPlanId, null, callQueueFilter.CampaignId.HasValue ? callQueueFilter.CampaignId.Value : 0, callQueueFilter.CriteriaId);
callQueueFilter.CallQueueId = callQueueId;
if (!callqueueCustomersList.IsNullOrEmpty())
{
var customerIds = callqueueCustomersList.Select(x => x.CustomerId.Value);
var customers = _customerRepository.GetCustomers(customerIds.ToArray());
var corporateAccount = ((IUniqueItemRepository <CorporateAccount>)_corporateAccountRepository).GetById(callQueueFilter.HealthPlanId);
var corporateCustomTags = _corporateCustomerCustomTagRepository.GetByCustomerIds(customerIds);
model = _callQueueCustomerReportFactory.GetCallQueueCustomersList(callqueueCustomersList, customers, corporateCustomTags, corporateAccount, criteria.IsQueueGenerated, criteriaModel);
}
model = model ?? new CallQueueCustomersReportModelListModel();
model.CallQueueCriteria = criteriaModel;
model.IsQueueGenerated = criteria.IsQueueGenerated;
model.RejectedCustomersStats = rejectedCustomersStats ?? new CallQueueCustomersStatsViewModel();
model.HealthPlanName = organization.Name;
model.CallQueueCategory = callQueue.Category;
model.CallQueueName = callQueue.Name;
model.Filter = callQueueFilter;
return(model);
}
public void PollForReportGeneration()
{
var healthPlans = !_healthPlanIds.IsNullOrEmpty() ? _corporateAccountRepository.GetByIds(_healthPlanIds) : _corporateAccountRepository.GetAllHealthPlan();
var callQueue = _callQueueRepository.GetCallQueueByCategory(HealthPlanCallQueueCategory.MailRound);
var collection = new List <GmsCallQueueCustomerViewModel>();
foreach (var healthPlan in healthPlans)
{
if (_settings.GmsMaxCustomerCount > 0 && collection.Count() >= _settings.GmsMaxCustomerCount)
{
break;
}
_logger.Info(string.Format("Getting call queue customers for Account ID : {0} and Tag : {1}", healthPlan.Id, healthPlan.Tag));
var criterias = _healthPlanCallQueueCriteriaRepository.GetCriteriaByHealthPlanCallQueue(healthPlan.Id, HealthPlanCallQueueCategory.MailRound);
if (!_settings.GmsCampaignIds.IsNullOrEmpty())
{
criterias = _healthPlanCallQueueCriteriaRepository.GetByCampaignIds(_settings.GmsCampaignIds, healthPlan.Id);
_logger.Info(string.Format("Found {0} criterias for Campaign IDs : ", criterias.Count(), string.Join(",", _settings.GmsCampaignIds)));
}
foreach (var criteria in criterias)
{
if (_settings.GmsMaxCustomerCount > 0 && collection.Count() >= _settings.GmsMaxCustomerCount)
{
break;
}
_logger.Info(string.Format("Criteria ID : {0}", criteria.Id));
try
{
var filter = new OutboundCallQueueFilter
{
CallQueueId = callQueue.Id,
CriteriaId = criteria.Id,
CampaignId = criteria.CampaignId,
Tag = healthPlan.Tag,
HealthPlanId = healthPlan.Id,
UseCustomTagExclusively = false
};
if (filter.HealthPlanId == _settings.OptumUtAccountId)
{
filter.CustomCorporateTag = _settings.OptumUtCustomTagsForGms;
}
else if (filter.HealthPlanId == 1083)
{
filter.CustomCorporateTag = "UHC-TX_GMS_2018_List-1";
}
else if (filter.HealthPlanId == 1066)
{
filter.CustomCorporateTag = "Excellus_GMS_2018_List-1";
}
else if (filter.HealthPlanId == 1061)
{
filter.CustomCorporateTag = "Optum-NV_Assessments_2018_List-1_GMS,Optum-NV_Assessments_2018_List-2_GMS,Optum-NV_Assessments_2018_List-3_GMS,Optum-NV_Mammo_2018_List-2_GMS";
}
else if (filter.HealthPlanId == 1111)
{
filter.CustomCorporateTag = "Optum-NV_Assessments_2018_List-4_GMS";
}
else if (filter.HealthPlanId == 1087)
{
filter.CustomCorporateTag = "UHC-AZ_Assessments_2018_List-1_GMS";
}
else if (filter.HealthPlanId == 1093)
{
filter.CustomCorporateTag = "UHC-CT_Assessments_2018_List-1_GMS";
}
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(filter);
var dataGen = new ExportableDataGenerator <GmsCallQueueCustomerViewModel, OutboundCallQueueFilter>(_callQueueCustomerReportService.GetGmsCallQueueCustomersReport, _logger);
var model = dataGen.GetData(filter);
var distinctCustomers = model.Collection.Where(x => !collection.Select(c => c.CustomerId).Contains(x.CustomerId));
collection.AddRange(distinctCustomers);
}
catch (Exception ex)
{
_logger.Error("Error getting call queue customers for Account ID : " + healthPlan.Id + " Criteria ID : " + criteria.Id);
_logger.Error(ex);
}
}
}
if (!collection.Any())
{
_logger.Info("No records found.");
return;
}
if (_settings.GmsMaxCustomerCount > 0 && collection.Count() >= _settings.GmsMaxCustomerCount)
{
collection = collection.Take(_settings.GmsMaxCustomerCount).ToList();
}
if (!Directory.Exists(_settings.GmsCustomerReportPath))
{
Directory.CreateDirectory(_settings.GmsCustomerReportPath);
}
var fileName = _settings.GmsCustomerReportPath + @"\" + string.Format("PatientList_{0}.csv", DateTime.Today.ToString("yyyyMMdd"));
WriteCsv(collection, fileName);
if (_settings.SendReportToGmsSftp)
{
_logger.Info("Sending Customer List to GMS sftp.");
var sftpFolderReportDirectory = _settings.GmsSftpPath;
var processFtp = new ProcessFtp(_logger, _settings.GmsSftpHost, _settings.GmsSftpUserName, _settings.GmsSftpPassword);
processFtp.UploadSingleFile(fileName, sftpFolderReportDirectory, "");
_logger.Info("Sent Customer List to GMS sftp.");
}
else
{
_logger.Info("Setting to send Customer list to sftp is OFF.");
}
}
