public async void MonitorQueue()
{
do
{
var chatQueues = _queueDataModel.Get();
if (chatQueues != null && chatQueues.Any())
{
var inactiveChats = chatQueues.Values.Where(x => x.CurrentAgent == null);
if (inactiveChats.Any())
{
var agents = _agentDataModel.Get();
if (agents != null && agents.Any())
{
var unservicedChats = inactiveChats.OrderBy(x => x.ChatEntryTime);
foreach (var unservicedChat in unservicedChats)
{
var availableAgents = agents.Values.Where(x => x.ActiveChats.Count() < x.MaxChats && x.IsPaused == false);
if (availableAgents.Any())
{
var leastActiveAgent = availableAgents.OrderBy(x => x.ServiceCount).FirstOrDefault();
unservicedChat.CurrentAgent = leastActiveAgent.ID;
unservicedChat.ExpiryTime = DateTime.UtcNow.AddMinutes(Constants.DefaultChatExpiry);
leastActiveAgent.ServiceCount += 1;
leastActiveAgent.ActiveChats.Add(unservicedChat.ClientID);
_agentDataModel.Update(leastActiveAgent);
_queueDataModel.Update(unservicedChat);
_chatHub.StartChat(unservicedChat.ClientID.ToString(), leastActiveAgent.ID.ToString());
}
}
}
}
}
await Task.Delay(10000);
} while (true);
}
public void StartAgent(string name, bool isRefresh = false)
{
var cookies = this.Context.RequestCookies;
if (cookies.ContainsKey("AdminID"))
{
var adminID = this.Context.RequestCookies["AdminID"].Value;
AgentHelper agentHelper = new AgentHelper(_agentDataModel, _queueDataModel, _chatHub);
var agent = agentHelper.RegisterAgent(name, new Guid(Context.ConnectionId), new Guid(adminID));
if (agent != null && isRefresh)
{
foreach (var activeChat in agent.ActiveChats)
{
_chatHub.StartChat(activeChat.ToString(), agent.ID.ToString());
}
}
}
}