/// 置闲完成后触发事件
/// <summary>
/// 置闲完成后触发事件
/// </summary>
/// <param name="callback"></param>
private void AfterToReadyCallBack(Action <object> callback, string name)
{
//当前状态
PhoneStatus cur = HollyContactHelper.ConvertPhoneStatus(HollyContactHelper.Instance.GetCurStatus());
//判断是异步触发还是同步触发
if (cur != PhoneStatus.PS03_置闲)
{
HollyContactHelper.Instance.ToReady();
//注册事件，当状态有cur变成【PS03_置闲】时触发
AfterActionEventManage.RegisterOnceAfterActionEvent1(cur, PhoneStatus.PS03_置闲, callback, null, "置闲完成后触发事件-" + name);
}
else
{
callback(null);
}
}
/// 签入之后自动转休息
/// <summary>
/// 签入之后自动转休息
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void AxUniSoftPhone_OnStatusChange(object sender, EventArgs e)
{
var pre = HollyContactHelper.ConvertPhoneStatus(HollyContactHelper.Instance.GetPreStatus());
var cur = HollyContactHelper.ConvertPhoneStatus(HollyContactHelper.Instance.GetCurStatus());
if ((pre == PhoneStatus.PS01_就绪 || pre == PhoneStatus.PS02_签出) && cur == PhoneStatus.PS04_置忙)
{
//签入成功，要自动休息。设置置忙到置闲，设置置闲到休息
HollyContactHelper.Instance.SetReady();
HollyContactHelper.Instance.RestStart(BusyStatus.BS0_自动);
}
else if ((pre == PhoneStatus.PS01_就绪 || pre == PhoneStatus.PS02_签出) && cur == PhoneStatus.PS03_置闲)
{
//签入成功，要自动休息。从置闲转到休息
HollyContactHelper.Instance.RestStart(BusyStatus.BS0_自动);
}
}
/// 状态变化事件
/// <summary>
/// 状态变化事件
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void AxUniSoftPhone_OnStatusChange(object sender, EventArgs e)
{
Loger.Log4Net.Info("[事件][AxUniSoftPhone_OnStatusChange] 状态变化事件");
PhoneStatus pre = HollyContactHelper.ConvertPhoneStatus(HollyContactHelper.Instance.GetPreStatus());
PhoneStatus cur = HollyContactHelper.ConvertPhoneStatus(HollyContactHelper.Instance.GetCurStatus());
//优先级从高到低
//更新客服状态表
UpdatAgentDBAsync(HollyContactHelper.ConvertAgentState(cur));
//操作完成事件触发
AfterActionEventManage.ActionEvent(pre, cur);
//设置界面
SetMainStatus(cur);
//设置状态条
ShowStatusTool(cur, HollyContactHelper.ConvertAgentState(cur));
}
