public ActionResult GetHelpdeskSupporter(int hdReqId)
{
MessageViewModels response = new MessageViewModels();
HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqId);
if (hdRequest != null)
{
List <User> supporterList = _userServices.GetAllSupporter();
List <HdSuporterModel> listSupporter = new List <HdSuporterModel>();
HdSuporterModel model = null;
foreach (var s in supporterList)
{
model = new HdSuporterModel();
model.UserId = s.Id;
model.Fullname = s.Fullname;
listSupporter.Add(model);
}
if (hdRequest.SupporterId != null)
{
response.Data = new { supporterList = listSupporter, curUserId = hdRequest.SupporterId };
}
else
{
response.Data = new { supporterList = listSupporter };
}
}
return(Json(response, JsonRequestBehavior.AllowGet));
}
public ActionResult GetRequestDeadline(int reqId)
{
MessageViewModels response = new MessageViewModels();
HelpdeskRequest hdReq = _hdReqServices.FindById(reqId);
if (null != hdReq)
{
string date = "";
string time = "";
var createDate = hdReq.CreateDate.Value.ToString(AmsConstants.DateFormat);
if (null == hdReq.DueDate)
{
date = "-1";
time = "-1";
}
else
{
date = hdReq.DueDate.Value.ToString(AmsConstants.DateFormat);
time = hdReq.DueDate.Value.ToString(AmsConstants.TimeFormat);
}
object obj = new { date = date, time = time, createDate = createDate };
response.Data = obj;
}
else
{
response.StatusCode = -1;
}
return(Json(response, JsonRequestBehavior.AllowGet));
}
public ActionResult Detail(int currHelpdeskSupporterId, int requestId)
{
HelpdeskRequest hr = _helpdeskSupporterService.GetHelpdeskRequest(requestId);
HelpdeskRequestViewModel request = new HelpdeskRequestViewModel();
request.Title = hr.Title;
request.Description = hr.Description;
//---Convert date to dd/MM/yyyy
DateTime parsedCreateDate = (DateTime)hr.CreateDate;
request.CreateDate = parsedCreateDate.ToString(patternDate);
if (hr.DueDate != null)
{
DateTime parsedDueDate = (DateTime)hr.DueDate;
request.DueDate = parsedDueDate.ToString(patternDate);
}
request.Status = hr.Status.Value;
request.HouseName = hr.House.HouseName;
request.HelpdeskServiceCatName = hr.HelpdeskRequestCategory.Name;
request.Id = hr.Id;
request.HelpdeskSupporterId = currHelpdeskSupporterId;
ViewBag.currRequest = request;
return(View());
}
public HelpdeskRequest ReadRequest(long id)
{
using (IDAL dal = this.DAL)
{
HelpdeskRequest hr = dal.Read <HelpdeskRequest>(id);
hr.RequestDetailList = dal.List <RequestDetail>(id).ToList();
return(hr);
}
}
public ActionResult GetHdReqInfoDetail(int hdReqId)
{
MessageViewModels response = new MessageViewModels();
HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqId);
if (null != hdRequest)
{
HdReqDetailInfo hdReqDetailInfo = new HdReqDetailInfo();
hdReqDetailInfo.SelectedHdSrvCatId = hdRequest.HelpdeskRequestCatId.Value;
List <HelpdeskRequestCategory> hdSrvCats = _helpdeskServiceCat.GetAll();
List <HelpdeskServiceCatModel> hdSrvCatModels = new List <HelpdeskServiceCatModel>();
HelpdeskServiceCatModel hdSrvCatModel = null;
foreach (var cat in hdSrvCats)
{
hdSrvCatModel = new HelpdeskServiceCatModel();
hdSrvCatModel.Id = cat.Id;
hdSrvCatModel.Name = cat.Name;
hdSrvCatModels.Add(hdSrvCatModel);
}
List <HelpdeskRequestCategory> hdServices = _helpdeskServiceCat.GetAll();
List <HelpdeskServiceModel> hdReqModels = new List <HelpdeskServiceModel>();
HelpdeskServiceModel hdSrvModel = null;
foreach (var hdSrv in hdServices)
{
hdSrvModel = new HelpdeskServiceModel();
hdSrvModel.Id = hdSrv.Id;
hdSrvModel.Name = hdSrv.Name;
hdReqModels.Add(hdSrvModel);
}
HelpdeskRequestModel hdReqModel = new HelpdeskRequestModel();
hdReqModel.HdReqTitle = hdRequest.Title;
hdReqModel.HdReqUserDesc = hdRequest.Description;
hdReqDetailInfo.HdSrvCategories = hdSrvCatModels;
hdReqDetailInfo.ListHdSrvBySelectedCat = hdReqModels;
hdReqDetailInfo.HdReqInfoDetail = hdReqModel;
response.Data = hdReqDetailInfo;
}
else
{
response.StatusCode = -1;
response.Msg = "Not found !";
}
return(Json(response, JsonRequestBehavior.AllowGet));
}
public bool UpdateHelpdeskRequest(HelpdeskRequest request)
{
try
{
_helpdeskSupporterRepository.Update(request);
}
catch (Exception e)
{
Console.WriteLine(e);
return(false);
}
return(true);
}
public ActionResult ViewHdRequestDetail(String hdReqId)
{
try
{
User u = _userServices.FindById(int.Parse(User.Identity.GetUserId()));
if (u != null)
{
HelpdeskRequest hdRequest = _hdReqServices.FindById(Int32.Parse(hdReqId));
bool allowViewDetail = false;
if (u.RoleId == SLIM_CONFIG.USER_ROLE_MANAGER)
{
allowViewDetail = true;
}
else if (u.RoleId == SLIM_CONFIG.USER_ROLE_SUPPORTER)
{
if (hdRequest.SupporterId != null)
{
allowViewDetail = true;
}
}
else if (u.RoleId == (int)SLIM_CONFIG.USER_ROLE_RESIDENT || u.RoleId == (int)SLIM_CONFIG.USER_ROLE_HOUSEHOLDER)
{
if (u.HouseId == hdRequest.HouseId)
{
allowViewDetail = true;
}
}
if (allowViewDetail)
{
List <HelpdeskRequestLog> helpdeskRequestLogs =
_helpdeskRequestLogServices.GetHelpdeskRequestLog(hdRequest.Id);
ViewBag.hdRequest = hdRequest;
ViewBag.roleId = u.RoleId;
ViewBag.userId = u.Id;
ViewBag.helpdeskRequestLogs = helpdeskRequestLogs;
return(View("ViewHistoryHdRequestDetail"));
}
return(RedirectToAction("ViewHistoryHdRequest"));
}/*Else return to main page*/
}
catch (Exception)
{
return(RedirectToAction("ViewHistoryHdRequest"));
}/*Return to main page*/
return(RedirectToAction("ViewHistoryHdRequest"));
}
public ActionResult AddHdRequest(HelpdeskRequestModel request)
{
MessageViewModels response = new MessageViewModels();
try
{
User u = _userServices.FindById(request.HdReqUserId);
HelpdeskRequestCategory hdServiceCat = _helpdeskServiceCat.FindById(request.HdServiceCatId);
if (u != null && hdServiceCat != null)
{
HelpdeskRequest hdRequest = new HelpdeskRequest();
hdRequest.HelpdeskRequestCatId = request.HdServiceCatId;
hdRequest.HouseId = u.HouseId;//AnTT them vao cho nay 27-5-2016
hdRequest.CreateDate = DateTime.Now;
hdRequest.Description = request.HdReqUserDesc;
hdRequest.ModifyDate = DateTime.Now;
hdRequest.Status = (int)StatusEnum.Open;
hdRequest.Title = request.HdReqTitle;
int id = _hdReqServices.Add(hdRequest);
HelpdeskRequestLog log = new HelpdeskRequestLog();
log.ChangeFromUserId = u.Id;
log.AssignToUserId = u.Id;
log.HelpdeskRequestId = id;
log.StatusFrom = (int)StatusEnum.Open;
log.StatusTo = (int)StatusEnum.Open;
log.CreateDate = DateTime.Now;
_helpdeskRequestLogServices.Add(log);
}
else
{
response.StatusCode = -1;
}
}
catch (Exception e)
{
Console.WriteLine(e.StackTrace);
response.StatusCode = -1;
return(Json(response));;
}
return(Json(response));
}
public void UpdateStatus(long requestId, int statusId)
{
using (IDAL dal = this.DAL)
{
dal.BeginTransaction();
try
{
HelpdeskRequest o = dal.Read <HelpdeskRequest>(requestId);
o.StatusCode = statusId;
dal.Update(o);
dal.CommitTransaction();
}
catch (Exception ex)
{
dal.RollbackTransaction();
_logger.Error($"serviceName : HelpdeskRequestService, methodName : UpdateStatus, Arguments (requestId, statusId): ({requestId},{statusId}) , Exception : {ex.ToString()}");
throw;
}
}
}
public bool UpdateStatus(int currId, int status)
{
HelpdeskRequest currRequest = GetHelpdeskRequest(currId);
currRequest.Status = status;
try
{
if (status == (int)StatusEnum.Done)
{
currRequest.DoneDate = DateTime.Now;
}
_helpdeskSupporterRepository.Update(currRequest);
return(true);
}
catch (Exception e)
{
Console.WriteLine(e);
return(false);
}
}
public ActionResult Detail()
{
int currRequestId = int.Parse(Request["hiddenId"]);
int status = int.Parse(Request["hiddenStatus"]);
int currHelpdeskSupporterId = int.Parse(Request["hiddenHelpdeskSupporterId"]);
HelpdeskRequest currHelpdeskRequest = _helpdeskSupporterService.GetHelpdeskRequest(currRequestId);
bool result = _helpdeskSupporterService.UpdateStatus(currRequestId, status);
if (result)
{
//if update sucessfully, log this request.
HelpdeskRequestLog helpdeskRequestLog = new HelpdeskRequestLog();
helpdeskRequestLog.HelpdeskRequestId = currRequestId;
helpdeskRequestLog.ChangeFromUserId = currHelpdeskSupporterId;
helpdeskRequestLog.CreateDate = DateTime.Now;
helpdeskRequestLog.StatusFrom = int.Parse(Request["hiddenStatusFrom"]);
helpdeskRequestLog.StatusTo = status;
_helpdeskRequestLogService.Add(helpdeskRequestLog);
if (status == 3)
{
//Add notification - AnTT - 09/07/2016 - START
NotificationService notificationService = new NotificationService();
if (currHelpdeskRequest.House != null)
{
List <User> memberInHouse = currHelpdeskRequest.House.Users.ToList();
foreach (User user in memberInHouse)
{
notificationService.addNotification(SLIM_CONFIG.NOTIC_TARGET_OBJECT_HELPDESK_REQUEST, user.Id, SLIM_CONFIG.NOTIC_VERB_FINISH_REQUEST, currHelpdeskSupporterId, helpdeskRequestLog.Id);
}
}
//Add notification - AnTT - 09/07/2016 - END
}
ViewBag.messageSuccess = "Đã xử lý thành công!";
return(Redirect("~/HelpdeskSupporter/Detail?currHelpdeskSupporterId=" + currHelpdeskSupporterId + "&requestId=" + currRequestId));
}
return(Redirect("~/View/Shared/Error"));
}
public ActionResult SetDuedate(HdRequestChangeStatusModel hdReqChngStatus)
{
try
{
User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId);
if (fromUser != null)
{
HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId);
if (hdRequest.Status != (int)StatusEnum.Done && hdRequest.Status != (int)StatusEnum.Close && fromUser.RoleId == SLIM_CONFIG.USER_ROLE_MANAGER)
{
HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog();
hdRequestLog.StatusFrom = (int)StatusEnum.ChangeDueDate;
hdRequestLog.StatusTo = (int)StatusEnum.ChangeDueDate;
hdRequestLog.ChangeFromUserId = fromUser.Id;
hdRequestLog.HelpdeskRequestId = hdRequest.Id;
hdRequestLog.AssignToUserId = fromUser.Id;
hdRequestLog.DeadLine = DateTime.ParseExact(hdReqChngStatus.DueDate, AmsConstants.DateTimeFormat, CultureInfo.CurrentCulture);
hdRequestLog.CreateDate = DateTime.Now;
hdRequest.DueDate = DateTime.ParseExact(hdReqChngStatus.DueDate, AmsConstants.DateTimeFormat, CultureInfo.CurrentCulture);
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
_helpdeskRequestLogServices.Add(hdRequestLog);
return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id }));
}
}
}
catch (Exception)
{
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}/*Return to main page*/
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}
public ActionResult UpdateHdRequest(HelpdeskRequestModel request)
{
try
{
User u = _userServices.FindById(request.HdReqUserId);
HelpdeskRequest hdRequest = _hdReqServices.FindById(request.HdReqId);
if (u != null && hdRequest != null)
{
HelpdeskRequestCategory hdServiceCat = _helpdeskServiceCat.FindById(request.HdServiceCatId);
hdRequest.HelpdeskRequestCatId = hdServiceCat.Id;
hdRequest.Title = request.HdReqTitle;
hdRequest.Description = request.HdReqUserDesc;
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = u.Id }));
}
// return to homepage
}
catch (Exception e)
{
return(RedirectToAction("ViewHistoryHdRequest"));
}
return(RedirectToAction("ViewHistoryHdRequest"));
}
public int Add(HelpdeskRequest hdReg)
{
helpdeskReqRepository.Add(hdReg);
return(hdReg.Id);
}
public void Update(HelpdeskRequest hdRequest)
{
helpdeskReqRepository.Update(hdRequest);
}
public ActionResult AssignTask(HdRequestChangeStatusModel hdReqChngStatus)
{
try
{
User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId);
User toUser = _userServices.FindById(hdReqChngStatus.ToUserId);
if (fromUser != null && toUser != null)
{
HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId);
if (hdRequest.Status != (int)StatusEnum.Done && hdRequest.Status != (int)StatusEnum.Close)
{
HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog();
if (hdRequest.Status == (int)StatusEnum.Open)
{
hdRequest.Status = (int)StatusEnum.Processing;
hdRequestLog.StatusFrom = (int)StatusEnum.Open;
hdRequestLog.StatusTo = (int)StatusEnum.Processing;
hdRequestLog.ChangeFromUserId = fromUser.Id;
hdRequestLog.HelpdeskRequestId = hdRequest.Id;
hdRequestLog.AssignToUserId = toUser.Id;
hdRequestLog.CreateDate = DateTime.Now;
_helpdeskRequestLogServices.Add(hdRequestLog);
}
hdRequestLog.StatusFrom = (int)StatusEnum.AssignTask;
hdRequestLog.StatusTo = (int)StatusEnum.AssignTask;
hdRequest.ModifyDate = DateTime.Now;
hdRequest.SupporterId = toUser.Id;
_hdReqServices.Update(hdRequest);
hdRequestLog.ChangeFromUserId = fromUser.Id;
hdRequestLog.HelpdeskRequestId = hdRequest.Id;
hdRequestLog.AssignToUserId = toUser.Id;
hdRequestLog.CreateDate = DateTime.Now;
_helpdeskRequestLogServices.Add(hdRequestLog);
//Add notification - AnTT - 09/07/2016 - START
NotificationService notificationService = new NotificationService();
if (hdRequest.House != null)
{
List <User> memberInHouse = hdRequest.House.Users.ToList();
foreach (User user in memberInHouse)
{
notificationService.addNotification(SLIM_CONFIG.NOTIC_TARGET_OBJECT_HELPDESK_REQUEST, user.Id, SLIM_CONFIG.NOTIC_VERB_ASSIGN_REQUEST, fromUser.Id, hdRequestLog.Id);
}
}
//Add notification - AnTT - 09/07/2016 - END
return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id }));
}
}
}
catch (Exception)
{
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}/*Return to main page*/
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}
public ActionResult UpdateStatusHdRequest(HdRequestChangeStatusModel hdReqChngStatus)
{
try
{
User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId);
User toUser = _userServices.FindById(hdReqChngStatus.ToUserId);
if (fromUser != null)
{
HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId);
if (null != hdRequest)
{
bool statusIsChange = true;
if (hdRequest.Status == (int)StatusEnum.Open &&
hdReqChngStatus.FromStatus == hdRequest.Status &&
hdReqChngStatus.ToStatus == (int)StatusEnum.Processing
)
{
hdRequest.Status = (int)StatusEnum.Processing;
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
}
else if (hdRequest.Status == (int)StatusEnum.Processing &&
hdReqChngStatus.FromStatus == hdRequest.Status &&
hdReqChngStatus.ToStatus == (int)StatusEnum.Done)
{
hdRequest.Status = (int)StatusEnum.Done;
hdRequest.ModifyDate = DateTime.Now;
hdRequest.DoneDate = DateTime.Now;
// hdRequest.Price = hdReqChngStatus.Price;
// hdRequest.DueDate = DateTime.Parse(hdReqChngStatus.DueDate);
/*Add them giá vào đây*/
_hdReqServices.Update(hdRequest);
}
else if (hdRequest.Status == (int)StatusEnum.Done &&
hdReqChngStatus.FromStatus == hdRequest.Status &&
hdReqChngStatus.ToStatus == (int)StatusEnum.Close)
{
hdRequest.Status = (int)StatusEnum.Close;
hdRequest.CloseDate = DateTime.Now;
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
}
else if (hdReqChngStatus.ToStatus == (int)StatusEnum.Cancel)
{
bool isOk = false;
if (fromUser.RoleId == SLIM_CONFIG.USER_ROLE_MANAGER &&
(hdRequest.Status == (int)StatusEnum.Open || hdRequest.Status == (int)StatusEnum.Processing))
{
isOk = true;
}
else if (fromUser.RoleId == SLIM_CONFIG.USER_ROLE_RESIDENT || fromUser.RoleId == SLIM_CONFIG.USER_ROLE_HOUSEHOLDER &&
(hdRequest.Status == (int)StatusEnum.Open || hdRequest.Status == (int)StatusEnum.Processing))
{
isOk = true;
}
if (isOk)
{
hdRequest.Status = (int)StatusEnum.Cancel;
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
}
else
{
statusIsChange = false;
}
}
if (statusIsChange)
{
HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog();
hdRequestLog.ChangeFromUserId = fromUser.Id;
hdRequestLog.HelpdeskRequestId = hdRequest.Id;
// hdRequestLog.ChangeToUserId = toUser.Id;
hdRequestLog.StatusFrom = hdReqChngStatus.FromStatus;
hdRequestLog.StatusTo = hdReqChngStatus.ToStatus;
hdRequestLog.CreateDate = DateTime.Now;
_helpdeskRequestLogServices.Add(hdRequestLog);
// hdReqId, String userId
}
return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id }));
}
else
{
return(RedirectToAction("ViewHistoryHdRequest", new { userId = fromUser }));
}// return message not found.
}
/*Else return to main page*/
}
catch (Exception)
{
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}/*Return to main page*/
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}
/*Section="CustomCodeRegion"*/
#region Customized
public override HelpdeskRequest Create([FromBody] HelpdeskRequest viewModel)
{
DataModels.Helpdesk.HelpdeskRequest dmrec = viewModel.Map <Overtech.DataModels.Helpdesk.HelpdeskRequest, HelpdeskRequest>(mapperConfig);
return(_dataService.CreateRequest(dmrec).Map <Overtech.DataModels.Helpdesk.HelpdeskRequest, HelpdeskRequest>(mapperConfig));
// return base.Create(viewModel);
}
public HelpdeskRequest GetHelpdeskRequest(int id)
{
HelpdeskRequest hr = new HelpdeskRequest();
return(hr = _helpdeskSupporterRepository.FindById(id));
}
